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Looking for advice how to handle an issue with a shop

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Looking for advice how to handle an issue with a shop

Old 01-28-19, 12:00 PM
  #26  
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Originally Posted by ecurbd02 View Post
So has anything happened? Hoping something has happened for the better, for both parties
John followed up with me after someone brought this post to his attention..he said that my engine will be done this week. So we will see!
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Old 01-29-19, 06:20 PM
  #27  
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To update everyone and once again i will state and make clear, this was not a thread intended to bash/flame Angel Motorsports but solely how to appropriately assess the situation. Situation has been handled by both parties. My car is now at the west coast location and scheduled to have my motor rebuilt and re installed. John was very helpful and together we talked about this thread professionally. Cheers everyone!
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Old 01-30-19, 05:03 PM
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Thatís awesome! Glad to hear everything has gone well for both parties, kinda weird tho, Iíve read a couple threads about similar situations, and they all seem to add up to the shop defending themselves on the thread (which who wouldnt) and then the customers car being done within a week or so after that. Iíd like to find out what makes the customer go from waiting months/years to car done in a couple weeks, whether itís shop related or customer related. Just seems to be a common theme
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Old 01-31-19, 03:10 AM
  #29  
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Yeah. It boggles my mind how something can go on with no action for years and then a. Thread gets posted and the shop tries to defend themselves and magically finishes in a week. I'd be super worried about quality at that point. A paying customer losing years of time while a shop already spent their money elsewhere. And then finally "makes good". What about years lost enjoying the car the customer spent their money on? That is worth something that they won't get back.
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Old 01-31-19, 10:20 AM
  #30  
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Shops have alot of cars that get worked on. All the big shops have at least a 6 month back log. There's always circumstances . Some cars take longer than others. I've had people complain that 3 weeks is too long I've had cars take over a year and no problems because of how big the builds are. I'm grateful to alot of my customers that come to us and are patient. Rotary shops are not jiffy lube theres far and few in between and they have a huge concentration of cars.
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Old 01-31-19, 11:29 AM
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Originally Posted by rx7vargas View Post
Shops have alot of cars that get worked on. All the big shops have at least a 6 month back log. There's always circumstances . Some cars take longer than others. I've had people complain that 3 weeks is too long I've had cars take over a year and no problems because of how big the builds are. I'm grateful to alot of my customers that come to us and are patient. Rotary shops are not jiffy lube theres far and few in between and they have a huge concentration of cars.
very true statement, that being said I guess we will never know unless a written and signed document with time frame is in the mix. By no means asking for one or proof of one. Just some of the things that go on in the heads of us spectators/ non-shop owners

Last edited by ecurbd02; 01-31-19 at 11:32 AM.
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Old 01-31-19, 03:30 PM
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A shop is a business. If they set a timeline and don't live up to it (or reset customer expectations), then they are not treating it like a business.

If it's a big build and you tell a customer it's going to take a year, and that customer agrees to it, then great.

Don't make an excuse due to it being a rotary. A rebuild does not take that long and you should communicate your backlog when accepting work. What happened to the customer in this thread would not be acceptable if it were me.
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Old 01-31-19, 04:58 PM
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I plan on future work with my car, these kind of threads def help guys like me with the doís and donts.
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Old 01-31-19, 06:26 PM
  #34  
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Originally Posted by TwinCharged RX7 View Post
A shop is a business. If they set a timeline and don't live up to it (or reset customer expectations), then they are not treating it like a business.

If it's a big build and you tell a customer it's going to take a year, and that customer agrees to it, then great.

Don't make an excuse due to it being a rotary. A rebuild does not take that long and you should communicate your backlog when accepting work. What happened to the customer in this thread would not be acceptable if it were me.
and then the work miraculously gets done a week after the customer finally goes public. Amazing!
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Old 01-31-19, 06:32 PM
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I can't think of any other business in any industry where a repair takes 10 times the original quoted time and customers are supposed to go " oh well!" And move on.

Blows me away that this is considered even remotely acceptable
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Old 02-01-19, 10:28 AM
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This problem here is more of a miscommunication and misunderstanding. The California shop was under the impression that they were waiting on the customer to continue. Both parties are on the same page car is getting shipped to the shop to be finished since the only thing there was an engine. You guys have a good day
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Old 02-01-19, 07:16 PM
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A shop should make sure they know what the customer expects (in writing). A years worth of miscommunication is a red flag no matter how it's spun.
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Old 02-02-19, 10:06 AM
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Did you miss the part of where the build was put on hold waiting on parts from the customer. A motor was the only thing paid for. Everything else was missing he was sourcing it himself
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