IR Performance use CAUTION
#76
Rotary Enthusiast
iTrader: (1)
So I have to ask myself over and over. Is it OK if you purchase an alternator that is suppose to be an upgrade and it doesn't work from the beginning and the shop is aware, but keeps telling you it is not their alternator it is a ground or something else. You exhaust everything. Swap alternators and then it is in fact their alternator that has the issue. Is that not an acceptable return? Regardless of time?
It is obvious their turn around and communication is horrendous as they don't have time for this nonsense, bit that doesn't make it fair.
All that aside. They still have My core, My money, and Their alternator back. That is fraud.
Now that I think of it I have spent about $800 dollars for an alternator. Got ripped off from IRP for over 400 and had to spend about 400 something on an ARD. Woah!
If someone doesn't understand voltage dips they are probably a big reson why we pop motors. If you lose voltage at high power it will go lean and detonation will occur.
It is obvious their turn around and communication is horrendous as they don't have time for this nonsense, bit that doesn't make it fair.
All that aside. They still have My core, My money, and Their alternator back. That is fraud.
Now that I think of it I have spent about $800 dollars for an alternator. Got ripped off from IRP for over 400 and had to spend about 400 something on an ARD. Woah!
If someone doesn't understand voltage dips they are probably a big reson why we pop motors. If you lose voltage at high power it will go lean and detonation will occur.
You reported the issue within the limit. Its their problem.
Based on their response, i wont be buing anything from them. Thanks for bringing it to our attention
#78
Sponsor
iTrader: (41)
Your email was in the spam folder. My team found it and you should have received a reply. As I have stated, tracking down people who use various user names and emails between multiple platforms is difficult and time consuming. The best way to contact the shop is to to call and leave a detailed message with your complete name, order number, and contact info and we will get back to you. Due to the amount of spam and telemarketing calls we will not call you back if a message isn't left. We are getting caught up as quickly as we can. Also, our social media is managed separately from the shop by an who does not work in the building and therefore does not respond to customers or turn wrenches.
Last edited by IRPerformance; 07-27-22 at 11:07 AM.
#79
Uncle Rico
iTrader: (5)
Your email was in the spam folder. My team found it and you should have received a reply. As I have stated, tracking down people who use various user names and emails between multiple platforms is difficult and time consuming. The best way to contact the shop is to to call and leave a detailed message with your complete name, order number, and contact info and we will get back to you. Due to the amount of spam and telemarketing calls we will not call you back if a message isn't left. We are getting caught up as quickly as we can. Also, our social media is managed separately from the shop by an who does not work in the building and therefore does not respond to customers or turn wrenches.
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#81
half ass 2 or whole ass 1
iTrader: (114)
I can say from first hand experience, regardless if you leave the most detailed message in the world you simply do not call people back. No idea what the criteria is to receive a call back if you do at all but leaving multiple messages does not yield a return phone call.
More importantly since you're in a responding mood, care to address any of the many issues brought up in this thread by multiple members?
More importantly since you're in a responding mood, care to address any of the many issues brought up in this thread by multiple members?
#82
Sponsor
iTrader: (41)
I can say from first hand experience, regardless if you leave the most detailed message in the world you simply do not call people back. No idea what the criteria is to receive a call back if you do at all but leaving multiple messages does not yield a return phone call.
More importantly since you're in a responding mood, care to address any of the many issues brought up in this thread by multiple members?
More importantly since you're in a responding mood, care to address any of the many issues brought up in this thread by multiple members?
The following 6 users liked this post by IRPerformance:
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#83
Rotary Enthusiast
Thread Starter
A few days back Paul called me and we spoke at length on the phone. He described the situation and apologized. He did get me a full refund. I am not happy all this had to happen and I still have a lot in motion I need to stop, but I do feel like Paul was genuinely concerned. He told me that everyone will be getting taken care of. He explained to me about their social media etc. I am happy this got resolved and happy that I feel everyone else's issues will get resolved.
I hope the future is looking good for everyone.
I hope the future is looking good for everyone.
The following 5 users liked this post by Testrun:
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#84
Uncle Rico
iTrader: (5)
A few days back Paul called me and we spoke at length on the phone. He described the situation and apologized. He did get me a full refund. I am not happy all this had to happen and I still have a lot in motion I need to stop, but I do feel like Paul was genuinely concerned. He told me that everyone will be getting taken care of. He explained to me about their social media etc. I am happy this got resolved and happy that I feel everyone else's issues will get resolved.
I hope the future is looking good for everyone.
I hope the future is looking good for everyone.
I'm glad your issue got resolved, and hopefully IRperformance can improve their reputation by doing the right thing.
#85
The bomb is in the toy!1!
iTrader: (4)
Following up to share that the IGN-1A kit I was due arrived today. Paul called me this past Monday to address it. He apologized, spoke to me a bit about the challenges they've faced operating, the choices they made to deal with them, and indulged a brief dialogue about what choices might have been made instead along with how they may deal with all this go forward. It was very cordial (from my perspective).
The only aspect left to resolve, so to speak, is that a batch of brackets for the coils had been made but they had not been powder coated yet. I asked that he ship me the kit with a bracket that had not been powder coated yet as I really wanted to check this off my list and not wait any longer. He obliged and said he would send me a finished bracket once a batch is sent out and coated. He will include a return label for me to send back the uncoated bracket I currently have.
I may just get the bracket I have now coated locally, though, and if I do I will let him know he doesn't need to send me another one.
The only aspect left to resolve, so to speak, is that a batch of brackets for the coils had been made but they had not been powder coated yet. I asked that he ship me the kit with a bracket that had not been powder coated yet as I really wanted to check this off my list and not wait any longer. He obliged and said he would send me a finished bracket once a batch is sent out and coated. He will include a return label for me to send back the uncoated bracket I currently have.
I may just get the bracket I have now coated locally, though, and if I do I will let him know he doesn't need to send me another one.
#86
Rotary Enthusiast
Glad that there appears to be some resolution and that IRP is responding.
I am wanting to buy a turbo kit from them but the fact that people had bad experiences makes me concerned about sending $5-6k versus the costs of an alternator etc.
Will continue to follow the thread closely.
I am wanting to buy a turbo kit from them but the fact that people had bad experiences makes me concerned about sending $5-6k versus the costs of an alternator etc.
Will continue to follow the thread closely.
#89
Rotary Freak
iTrader: (8)
I have no idea if it was this thread or the email I sent yesterday after seeing this thread, but IRP finally did respond via e mail. I was told the filler neck is back ordered...Not exactly the going the distance for your customers response but it was something. I followed up by asking if they have any idea on timeline, which I have not heard back yet. My job would be so much easier if I could just tell clients that their XYZ is back ordered...Till when? I don't know, I don't care.
#90
#91
Rotary Freak
Originally Posted by Cgotto6
I was told they lost their supplier/fabricator or something and had to get another lined up, which is understandable.
#92
Sponsor
iTrader: (41)
We have no plans to move. Not sure where that information came from but perhaps you mixed us up with another shop. Our fab guy that was contracted to build the oil necks quit unexpectedly a few months ago. He has since been replaced and the production has been brought back in-house, but it required some retooling and setup. They are back in production and we are getting caught up. Over the years we've tried to keep as much in-house as possible as it seems more problems occur when things are outsourced. Sometimes it unfortunately isn't feasible.
#93
Rotary Freak
We have no plans to move. Not sure where that information came from but perhaps you mixed us up with another shop. Our fab guy that was contracted to build the oil necks quit unexpectedly a few months ago. He has since been replaced and the production has been brought back in-house, but it required some retooling and setup. They are back in production and we are getting caught up. Over the years we've tried to keep as much in-house as possible as it seems more problems occur when things are outsourced. Sometimes it unfortunately isn't feasible.
#94
the REAL deal
iTrader: (2)
Haha, someone just pointed this post out to me.
I had problems with this upgraded alt all the way back in 2010. The shop had changed names but it was still the same deal.
Crazy to think I was told the problem was my car. It's 2022 and my car has been fine after I had the alt rebuilt at a local shop.
https://www.rx7club.com/3rd-generati...lights-897631/
I had problems with this upgraded alt all the way back in 2010. The shop had changed names but it was still the same deal.
Crazy to think I was told the problem was my car. It's 2022 and my car has been fine after I had the alt rebuilt at a local shop.
https://www.rx7club.com/3rd-generati...lights-897631/
#95
Sponsor
iTrader: (41)
Haha, someone just pointed this post out to me.
I had problems with this upgraded alt all the way back in 2010. The shop had changed names but it was still the same deal.
Crazy to think I was told the problem was my car. It's 2022 and my car has been fine after I had the alt rebuilt at a local shop.
https://www.rx7club.com/3rd-generati...lights-897631/
I had problems with this upgraded alt all the way back in 2010. The shop had changed names but it was still the same deal.
Crazy to think I was told the problem was my car. It's 2022 and my car has been fine after I had the alt rebuilt at a local shop.
https://www.rx7club.com/3rd-generati...lights-897631/
The following users liked this post:
gracer7-rx7 (08-25-22)
#100
half ass 2 or whole ass 1
iTrader: (114)
well they mentioned a couple times that theyre working through the backlog. be a little more patient and give them like 2, 3, 4......... 6 more months to get back to you. im sure they will resolve it when its convenient for them. you know a wise man once said nothing at all. IRP seems to operate on this principle lol
message them on instagram/facebook or comment on one their posts so their social media person can personally pass the message along
message them on instagram/facebook or comment on one their posts so their social media person can personally pass the message along
The following users liked this post:
MTheoryInc (09-29-22)