Testrun

I know, I know IRP this and IRP that. They are the best and blah, blah. Well, they are screwing me. Are they going out of business and trying to get what they can why they can? Do they just not like me? Do they have so many things going on they just can't keep up? I am not sure and truely at this stage I don't care. NOTHING gives anyone the right to screw someone else. This is a small community and everyone should be upfront.

I will do my best to keep this short. I won't get into to much detail, but I am willing to answer any questions one may have.
I ordered their "upgraded" alternator awhile back. They recieved my core and told me it was unusable and I needed to pay full amount. Like $441.00. They DID NOT return my core. Once again. They DID NOT return my core.
As a few on here may know I chased a voltage issue for a long time. Oh its your grounding, oh it's this, or that. It was the alternator. It would randomly go off line period, just as my logs show. Once again. I have logs showing this.
I called IRP and they told me I had it for months and is kind of BS that I would call them now. I told them I can agree to a point, but I spent a long time chasing this, a lot of wear and tear, a lot of money, and a lot of heartache. It is this alternator causing the problem period.
Simply put I switched alternators and the problem went away immediately. I called IRP and they told me send it back and we will reimburse you. I did and recieved nothing. I called them and they told me "it tests ok on our bench". Fair enough and I am sure it does, but it WILL randomly go offline creating massive voltage dips. I have logs to show this. We all know what happens with that at high power. IRP agreed to send me a full refund. I agreed to accept it.

I can show voltage logs, I can show dates, I can talk about how many grounds my car has, and all the tests I have done. I can show emails and Twitter messages. The simple fact of the matter is IRP HAS MY CORE, IRP HAS THEIR ALTERNATOR BACK, AND IRP HAS MY $441 plus dollars. How does that happen and be just?

Please let me hear someone stick up for these guys and explain to me how it is ok for them to have my CORE, have THEIR alternator back, and MY MONEY? Wow!!!!! They made out good. I can't wait to hear some justification.
Before anyone responds remember that ultimately the situation of before is irrelevant. What is relevant is IRP said send it back and we will refund you 100%. Yet I have gotten refunded 0%, they have my core that supposedly is unusable, and they recieved their alternator back.

I wrote this to warn people. Sometimes people's lovely "social media" rep isn't reality. I will be pursuing this further. I don't mind the occasional screwing, but this is pretty bad. Again, I don't know their situation, but I know this is 100% wrong with absolutely nothing that can be said to justify their actions. I literally just lost my core alternator and $441.
.

quichedem

iTrader: (4)

The gang from IRP is very active here. I'm sure they will respond soon.
I have had good experiences with them when it came to their set of mounts that I needed replacements for. Even though I had ordered them quite awhile before I contacted them with the issue, they still replaced the set at no charge. I would hope to hear some equitable resolution on this. IRP is one of the few good places that support us.

Jatt

iTrader: (2)

Sorry to hear that man, as someone who is very understanding and very empathetic to tough situations, I can honestly say 99.999% of businesses and shops are not really in the interest of their customers. They can and will take advantage of you if they can which is why I guess this forum usually echoes the thought that you should really do all the work you can by yourself.

Banzai-Racing legit is the only shop I can think of right now that I have never heard anything negative about. Have had great experiences with them.

Cgotto6

iTrader: (8)

I ordered a SS oil filler neck from them back in May. Did not hear from them and sent an email in June, phone call a couple weeks ago in early July. Have not heard a word. I too am wondering if they are going out of business and have continued to take orders with no intention of filling them. Like OP has stated, it really does not take long to reply to an email or phone call. They literally cannot be getting so much correspondence that they cant keep up replying to those who reach out. I understand it is difficult times in the world in terms of supply chain, but that does not in one bit effect your ability to respond to your customers. If they are unable to satisfy orders, they need to shut their website down and stop taking orders until they are able to get back on track. I build multi million dollar homes and fully understand the current market, but that does not keep me from returning over 100 calls and emails per week. This is unacceptable business practice, regardless of what line of work they are in.

I am going to give them a bit more time to come through. I will continue to reach out to them for an update, but that will only last so long and I will be forced to submit a fraud order to my credit card.

Edit: I just looked up the member IRPerformance on this forum and discovered that they were active on the forum YESTERDAY! This is very frustrating. How do you have time to log onto an internet forum, but do not have time to tend to your business?

jhayden

I've had a similar experience cgotto6. I ordered parts from them in early May, and after the order languished for a month I emailed them and I got a single short rely - "it's backordered, should be there in two weeks". I thought, sure, totally makes sense....

But May turned to June turned to July. I emailed them probably a dozen times, and finally resorted to calling and leaving messages every few days. I completely understand that things might be backordered, but I do think that being communicative when you are weeks and months beyond what you last communicated is a reasonable expectation - particularly since they were already paid for the order.

I finally got confirmation of the shipment just in the last few days - looks like I will get it the end of this month - three months. Overall, I'll be reticent to purchase there again, the communication was just too lacking.

Cgotto6

iTrader: (8)

Well overall that is good news that they appear to have shipped your gear. I am hoping they will come through for me as well. Their reputation for producing great parts exists for a reason. Hopefully they can get back to full steam again and continue to provide a valued service to a specialty market.

MTheoryInc

iTrader: (3)

It also seems they have zero issues flexing on their social media about how good business is.

GtiKyle

iTrader: (5)

I see daily updates on their fb page, it seems. More time to make cute little tik-tok style adverts about all their amazing work, but zero ability to answer a phone call? The simplest form of customer service. I hate how this has become the norm. We have to push back on these businesses for treating us this way.

cr-rex

iTrader: (114)

yes... this sums up the entire situation. Demand more.

Last time I got through to someone I expressed this exact thing. Saying everyone is frustrated about the "way of the world" but what would ease the frustration a little is a bit of communication. I received a long winded response that can be summarized as...... no we're not going to do that because it would take too much time.

Seems this method is preferable to them. Maybe once people catch on and realize they won't be the lucky one and not be treated this way, they'll have the time to respond to the few customers they have left. Seems like a good way to catch up on emails and phone calls. High level business strategy i suppose 😅😅

TwinCharged RX7

iTrader: (14)

I'm a long term fan of IRP. Unfortunately will tag on here as I can't seem to get an email response on my order. I knew the coil kit would take a while. But we are months in and can't even get an email response.

I wouldn't even be frustrated at all, but I see their instagram clips constantly, they definitely have time to reply to me, and all of you.

vrx8

iTrader: (18)

Call them out on facebook. I bet they will respond.

ArmenMAxx

iTrader: (21)

I ordered a Xcessive LIM 6 months ago which I have yet to receive. I got a few responses few months ago but can't get anyone to to communicate now. I honestly just want my money back at this point.

cloud9

iTrader: (4)

This is nuts... If others are willing to add themselves, I'm curious if we could put a running list together of what's owed to them by IRP.

I apologize if anyone feels I took a liberty starting this list. Tell me and I will edit or mods are of course welcome to edit/delete.

1. Testrun - $441 refund /
2. Cloud9 - IGN1A Kit / 8 months
3. Cgotto6 - SS Oil Fill Neck /
4. ArmenMaxx - Excessive LIM / 6 months
5.

Natey

iTrader: (19)

This sucks. I had a similar thing happen with a different shop that was a vendor here and everyone couldn't say enough good things about them. "Best builders around!". I figured I had the money to do it right, so contacted them and we made a plan for my car.

Then I sent them my money, waited for months and months, mentioned it here on the forum, turned it into a flame war, and ended up waiting 2 years and paying nearly $20K to get my car back on the road. Now the shop has been gone for three years.

I swear, if ONE shop was willing to build the engines right, they advertised on this site, and were HONEST and COSISTENT with us, they'd have so much business. As it is, rotary mechanics are playing Monopoly with our money, almost like they know we have no option but to bend over.


Hope it all works out!

aplscrambles

iTrader: (7)

I don't have a dog in this fight per say but I have a buddy that had irp build a street ported 13b, can't remember exactly how long it took to finally receive it, well over a year, maybe 2 years, so unfortunately this has been going on for a while in some situations. What is most concerning is the fact they continue to light up social media and can't respond to customer service issues. Hopefully they can get back on track and rectify these situations before their name is completely trashed. If they're not careful they'll end up lumped in with the likes of angel motorsports, ie big social media footprint, but a garbage shop.

SwappedNA

iTrader: (1)

I was planning on buying one of their alternators, but it looks like that won't be the case at the moment.

Testrun

I will be hitting them up on FB also. I can't let this one go. This is blatant theft if I really think about it. Again, how do they end up with their part, my part, and my money. I end up with nothing?
I am sorry, but I do not consider Covid a valid excuse anymore. Everyone in the world is dealing with it. I understand the back orders and ordering in general. This is not the case with me. They simply have both alternators and my $. There is no excuse. If you can't handle the business don't take it. This is called GREED. If your understaffed your not having to fork out $ for employees. Quit being greedy and taking on work you can't handle. Quit using people's money for other work. My money should be for my alternator. That is what I paid for. These shops think they are privileged in the sense they can just snag people's money and get around to the work when they are ready. If your a lucky fan boy you may get noticed a bit sooner.
I will take this beyond forums and Facebook (all legal of course). I have supported people in the community even when I don't really need it as I like to fuel common interests and help keep things moving. I will pay extra for a rotary professional even when it is not needed just because he is a rotary pro and I want to support the business. I just bought and igniter from Xavier who made FC Tweak just because I think he is a cool guy and he really takes the initiative to help the whole community. Thing was like 700-800 bucks. I can not allow myself to get taken advantage of though.

Testrun

You would be smart to look elsewhere. ARD make the best alternator I know of. Get it through RHD japan. They will ship it 100× faster than IRP and they are in Japan lol.

Testrun

It is pretty frustrating. It is also a very good chance they are going out of business and snagging what they can. For what other reason would one be handing customers like this?

Mardanov

iTrader: (1)

How long has it been since they agreed to refund you? I'd be annoyed if its been more than a week or two... it's not particularly difficult to process. It is not hard to imagine that being called out on a forum for the one car they make parts for would end up costing their business more than $441 anyway.

Hopefully you get some sort of resolution soon and IRP is able to work through whatever issues they're currently having.

TwinCharged RX7

iTrader: (14)

Meanwhile, they have time to post this this morning. Taking time to post on instagram instead of taking time to reply to paying customers…. Which is happening daily.

Cgotto6

iTrader: (8)

I would get your alternator from DC Power Engineering. I just ordered one June 10th and it arrived July 2nd. They had to build it for me and it took less than 1 month. I have not ran the car with it yet, but it seems to be built very well and installed like a stock unit.

Cgotto6

iTrader: (8)

I have no idea if it was this thread or the email I sent yesterday after seeing this thread, but IRP finally did respond via e mail. I was told the filler neck is back ordered...Not exactly the going the distance for your customers response but it was something. I followed up by asking if they have any idea on timeline, which I have not heard back yet. My job would be so much easier if I could just tell clients that their XYZ is back ordered...Till when? I don't know, I don't care.

Testrun

They are using my $441 for the frigin gas probably.....

Testrun

Mardanov it's been months. Long enough to realize that they are not going to reimburse me because
A. They are theives and are blatantly stealing from me?
B. They have no money?
C.? This is where the fanboys come in and tell me what another reason would be.

I will probably hear some bs excuse of how I had the alternator for months and it tested good and we shouldn't reimburse you....

Again. then why did you accept the alternator back? Why did you keep my core if it was unusable, and why do you have all my money? Why am I the one sitting less money in my account and paying for the gas on that dyno or tow truck and recieving nothing in return?

I am waiting for the properly prepared response. Can't wait.