MTheoryInc

iTrader: (3)

We have all seen this exact thing happen many times when a rotary shop is swirling the drain. Whatever reason they are having it's definitely unacceptable for any business to operate like this. As the definitive rotary community here at the rx7club we all have a "dog in the fight" when a shop rips our brothers off.
What I find interesting is that they are a forum sponsor and allowed to do business as usual.
The business of taking payments for items that are not in stock or made to order is shady and ridiculous.
If it's made to order then payment due only when shipping label is produced ready to go out the door. If you are doing it any other way it's a failed business model running on borrowed time.

Testrun

See this is what's frigin aggravating. You could get that many other places. Why did you decide on IRP? Loyalty? You like how they sell themselves? They are your "buddy" or have an "badass" social rep? No matter what the deal is, you decided to support them. Now they are not returning the favor.

Trout2

iTrader: (5)

Much of this could be avoided if payment was not collected until the part ships. Customers wouldn't feel shorted,and the business would not have to deal with (or ignore) the complaints. Such a horrible business model used throughout the online sales community.

cr-rex

iTrader: (114)

to be fair, payment should only be collected when the part is in hand READY to ship. this rules out the risk for both parties. if they hold an inventory then they should only sell what they have. if they dont hold an inventory then they can only sell what they know is ACTUALLY available. keep in mind if someone says they want to buy something, the business has to float that money until the customer pays for it should they have to acquire it themselves first. if the customer changes their mind between the request and acquisition then youre just left with this part.

to avoid the hassle all together, only sell what you have on hand or what you know is actually available. none of that "well the system is showing i have 4 in stock" crap. if a part if backordered with no eta then no payment should not be accepted. then youre just holding peoples money for an indefinite amount of time and thats dumb. from what i can see on their website, they have a banner that says no refunds once orders are placed. there does seem to be a problem with their model here.

really looking forward to them addressing the concerns here. hopefully its not like what they said last time where people can just call or email the shop if they want an update on their order because clearly we see where that gets people.

Natey

iTrader: (19)

Addicted (may as well name them) made it sound like if I paid up front, they'd be able to get the build done more quickly. A deposit was never even an option, they wanted the engine and the money to get started. As it was, they apparently took my money and paid off the last guy they ripped off, then they took someone else's money and built my engine, and so on and so on, until the pyramid collapsed.

Thank God SakeBomb was there to help me get the car on the road. +1 for those guys.

ZE Power MX6

iTrader: (157)

I have always wonder what happened to Addicted...

cewrx7r1

iTrader: (2)

I have had my ARD alternator for several years here in Houston with excellent results.
The voltage stays in the low 14+ DCV even in summer when it is HOT. Same for cold.

Only one NOTICE: It has an under-drive pulley on it. Thus if your engine also has an under-drive pulley, use the stock alternator pulley!
If you don't, and the revs drop when engaging the clutch, the voltage will spike to 15+VDC!
With the stock pulley, no problem.

https://www.rhdjapan.com/ard-low-res...blue-fd3s.html

iceman4357

iTrader: (2)

Not trying to defend IRP but I have a little context about the xcessive LIM. I ordered one direct from Xcessive at the beginning of the year and got one of the last in stock. At that time they were switching foundries and mentioned that the next batch would take months before before they were ready.

If IRP said they were in stock, that is one thing but I know xcessive was delayed months in getting more produced. I would hope that IRP would have communicated this to you before ordering.

quichedem

iTrader: (4)

Rotary engines, accessories, and build services are quite the niche for the automotive community. Because if the small market, we seem to be stuck with whoever is able to even remotely produce results, and that is aggravating- especially when the older established shops are becoming sketchy.

What we really need is a direct link to the NZ markets. Rotary is alive and well out there, and they seem to have a more reliable link to Japan. If there was a vendor that can establish some good links with parts suppliers and shops, as well as reliable logistics, rotary owners here in the 'States would be the better for it.

Testrun

I agree, but I also know that a lot more private guys are doing more mechanical work themselves. It is nice having someone who knows these cars, but the reality is they are still just a cars. There is more than enough info on this forum alone to figure out just about anything (if you have the time). There are forum members here that take a lot of time to help just about anyone out. When it comes to rebuilds that is something different, but even tuning can be pretty easy these days. Programs are available that anyone with basic knowledge can tune their car as good or better than a lot of the shops. FC Tweak for example for the PFC is phenomenal.
As for parts there are plenty of companies out there. One just needs to take the time to look.
I am not saying there aren't good shops out there, but I know a lot of them are going by the wayside and relying on there media or past accomplishments to stay in business. Eventually they will fail and take a lot of people's money with them.

evo_koa

iTrader: (2)

Funny how they keep signing on here, but will not respond.

TwinCharged RX7

iTrader: (14)

This already exists to some extent. Race Only is an awesome AUS shop, making lots of nice parts, and is actually responsive.

TeamRX8

iTrader: (2)

The issue is they charged him in full, likely knowing knowing that. Even if they didn’t know it then, the obviousness at this stage six months later should be clear to anyone with an IQ greater than 80. 🤔

then again, it is in NJ soooooo …
.

Zepticon

iTrader: (1)

@IRPerformance, that is?

jza80

iTrader: (32)

I was considering ordering one of the IRP alternators last year, but I wanted to know about turn around time and they never responded to my email or phone message. I only sent one email and left one message though, but that was enough to put me off from moving forward. this situation is really a shame and a rotten mess for the persons affected now, I had great customer service from Ihor in my previous dealings but that was several years ago.


On the general alternator topic, what are the thoughts about the ADVANCE upgraded alternator? It seems to have a larger than stock pulley, so it will turn slower yet output more than the OEM part. A little more expensive than ARD, but more stock looking: ADVANCE

Agree 100%, I recently was looking for a stock size black replacement power steering pulley and found a NZ company Franklin Performance that had exactly what I was looking for: Franklin Performance . Before I ordered I reached out via their contact us link just to confirm that it was stock diameter, the owner responded back in less than 2 hours via email, and they processed the shipping via DHL the same day I placed the order. I had the part in hand about 4 days later, from NZ, and it was exactly correct. Now that is some good customer service.

Testrun

It is a shame because unfortunately his money for the Xcessive part is probably being used for something else... maybe some of the Instagram cars lol just like my $440+. If it is at a 6 mo ths time and the customer says ok that's long enough I need my money back to go a different route the shop should understand. Or take 1/2 payment until the order is fulfilled and allow the customer to know what the wait will be. Not BSing them I to the order to they can rob Peter to pay Paul (whatever that old saying is lol).
I am sure everyone here is ok with waiting. We all are knowledgeable about "covid" times now. The problem is when companies start taking advantage of the "covid" time. "We don't have employees"..... well, don't take the extra work. "Our bills are too high to not accept full work". Well, time to down size or make some deals with the landlord. This does not give anyone the right to rip someone off. This is exactly what has happend in my situation.
Does anyone on here actually think it isn't possible for them (IRP) to get to a point where they close shop and not fulfill the 10s of thousands of orders or money they owe? I would bet it is a good possibility. I have no reason to think not. My $447 bucks is not that much. If they can't take care of that how am I to think anything different. Or someone else that sees this situation.

ARD is the only alternator I would go with at this stage. Worth the couple extra bucks. Flawless. Like with logs that I didn't believe are possible.

Testrun

Yeah. Doesn't suprise me. I respect enough people on here that I had to let the situation out in the open. Again. This is like blatant theft. I think fellow rotary guys should know about situations like this and just be aware and cautious.

TwinCharged RX7

iTrader: (14)

They did however, post on instagram this morning...

cewrx7r1

iTrader: (2)

The ADVANCE puts out 130 amps while the ARD does 150 amps.

Maybe ask in the Japanese forum.

TwinCharged RX7

iTrader: (14)

There really is no reason to buy the advance alternator. Go to DC Power.

MTheoryInc

iTrader: (3)

The amount of F-you this place gives off is insane. The reason they dont communicate is because there is nothing to say when you deliberately rip people off.
Oh wait Covid, backorder, short staff blah blah blah but I'll take your money while I can.
Probably sitting on a fat *** PPP loan so they could really care less.

TeamRX8

iTrader: (2)

apparently they have some pull still since my post from earlier today seems to have been “bumped off Nooz Joisey style”

IRPerformance

iTrader: (41)

Respectfully, there are 2 sides to every story. Testrun is upset because he tried to return an alternator nearly a year after purchase, claiming it was defective. Our refund and warranty policies are very clear on our website. This is after we were sent a smashed core that was unusable. We sent a label to ship it back on our dime. It tested satisfactory. Offered to ship it back, he declined. I don't waste my time on nonsense. Everyone will get their parts. Xcessive had their foundry shut down for months. Greddy is constantly backorderd on vmounts. Our welder bailed so we are backed up on coil brackets, oil necks, and some other parts while the replacement retools for the next production. Unfortunately this is the state of the world right now with supply chain and labor shortages. We simply do not have the man power to immediately answer every phone call, email, or message, let alone track down people when they message from various media outlets with different names and can't follow directions like leaving your full name, contact info, and order number. The shop is fine and not going anywhere. If certain people aren't happy they are more than welcome to go elsewhere and get in line there. Chances are anyone with half a reputation is also backed up. This going on with the entire motorsports industry across the board. Heck, we waited 6 months for a company vehicle to be delivered by a major manufacturer after paying. Regardless, we will continue to provide the best products and services we can to the community. Have a great night.

Testrun

Ah the other side. Regardless of your side of the story you have your alternator, my core alternator, and my money. How is that "another side of a story"? You accepted the alternator back for a full refund. I don't care if it was 5 years or what your warranty says. Send it back and you will get a refund.
I sent it back.
Got no refund
And you still have my core.
Can you please explain to me how that is fair? If you told me to F off that would be better. Instead you have 2 alternators and $447 of mine. Sorry I do not understand your side of the story.
I did not share any of the emails or other communication or comments as I am not like that. I told you I would be happy to share my logs and show you where the alternator kicks off line randomly. Swapped alternators and no further issues.

I would like you to tell me why I never got anything back and why it is fair you have 2 alternators plus $447 bucks of mine.

Testrun

BTW smashed core? It worked and was not smashed before it was shipped. I have pics if you would like to see....hell, we could look at pics in the build thread on here. If it was smashed we need to take that up with UPS.
Again, you have my core, your's back and my money. I guess I will waste my time and pursue this in other legal ways. All this for $447. Wow. If you told me you will not give me the money and only ship an alternator back then you should have shipped the alternator back.
Your response is exactly how I imagined. Pretty much shows you are ok keeping my core, keeping what I paid for and stealing $447.00.



Tell ya what. Tomorrow when I get time I will throw some pics up of logs with the IRP alternator that checks out ok by IRP and compare it to my other alternator. You will clearly see it going off line in dangerous rows on the logs. The new alternator 0 issues. I will find the oldest log I can. I will throw up some emails also.
I don't have time for this either, but I don't have time to let someone screw me for $400 plus. Not happening.