Mountain Mazda --> Hamilton
04-20-06, 12:33 PM
#1
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Mountain Mazda --> Hamilton
Anyone here deal with these guys? It seems every time I go there to ask about a part or phone them to ask about a part, they make a big hassle about looking it up because, "oh, we have to do some digging". And the last couple parts I asked for prices on they said they would phone back with the price and never did!
Plus last time I went there to have THEM diagnose my oil leak the mechanic was saying that I needed a new oil pan because it was "seeping" it was so rusty. They were going to charge me $400 for labour on that because apparently they had to lift the motor or drop the front crossmember or whatever. Well, ladies and gentlemen, if I could find the quote they gave me I'd be reporting to the BBB right about now. To drop the oil pan is the two bolts that hold the idler arm to the frame and then pull down on the drag link! Also now that I have my oil pan off and down to the metal there's nothing wrong with it! It was leaking from the two sensors on the oil pan and probably the usual o-rings under the oil cooler. Now aren't they supposed to know this and isn't it quite illegal as mechanics to just start throwing parts at it until it's fixed? What if I had the oil pan replaced there and it was still leaking due to the o-rings? They would have charged me another $400 in labour to fix that?!
Sorry for the rant but I think people out there should be aware. I've contacted our buddy at Brampton Mazda a couple times now and he's been prompt to answer so I think if I need to go to the dealer for anything it will be there.
Darren
Plus last time I went there to have THEM diagnose my oil leak the mechanic was saying that I needed a new oil pan because it was "seeping" it was so rusty. They were going to charge me $400 for labour on that because apparently they had to lift the motor or drop the front crossmember or whatever. Well, ladies and gentlemen, if I could find the quote they gave me I'd be reporting to the BBB right about now. To drop the oil pan is the two bolts that hold the idler arm to the frame and then pull down on the drag link! Also now that I have my oil pan off and down to the metal there's nothing wrong with it! It was leaking from the two sensors on the oil pan and probably the usual o-rings under the oil cooler. Now aren't they supposed to know this and isn't it quite illegal as mechanics to just start throwing parts at it until it's fixed? What if I had the oil pan replaced there and it was still leaking due to the o-rings? They would have charged me another $400 in labour to fix that?!
Sorry for the rant but I think people out there should be aware. I've contacted our buddy at Brampton Mazda a couple times now and he's been prompt to answer so I think if I need to go to the dealer for anything it will be there.
Darren
04-20-06, 01:06 PM
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First of all they would have to do some digging for parts for a 1st gen as the parts list are on microfiche only!
Second, they do have to lift the engine to install the oil pan (if you want it done properly and not leaking again) as some of the bolts are blocked by the crossmember, so they are no BS'ing you on that. So you shouldn't comment on something you have no clue about.
Did they give you the estimate after looking at the car? or a quote based on what you told them? as the two are very different.
If you find the "quote" or "estimate" I'd like to see a copy.
Second, they do have to lift the engine to install the oil pan (if you want it done properly and not leaking again) as some of the bolts are blocked by the crossmember, so they are no BS'ing you on that. So you shouldn't comment on something you have no clue about.
Did they give you the estimate after looking at the car? or a quote based on what you told them? as the two are very different.
If you find the "quote" or "estimate" I'd like to see a copy.
04-20-06, 02:24 PM
#3
I deal with them quite a bit - and regardless of the fact that I have a shop and have an account setup with them - they still give me flak from time to time to look parts up, not even FB, SA stuff....
The worst experience I had with them was trying to get a paint code for Spicy Orange Mica....its 25T.....but I pretty much had to sacrifice a goat to get that out of them...
IMHO - Mountain Mazda is just not that good of a dealership, they get the job done, they get me my stuff - but I deal with other places that are leaps and bounds ahead of them in service, and just plain people skills
The worst experience I had with them was trying to get a paint code for Spicy Orange Mica....its 25T.....but I pretty much had to sacrifice a goat to get that out of them...
IMHO - Mountain Mazda is just not that good of a dealership, they get the job done, they get me my stuff - but I deal with other places that are leaps and bounds ahead of them in service, and just plain people skills
04-20-06, 05:13 PM
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Thanks for backing me up Joe, I didn't think it was just me. And yeah, having an account with them might be the reason they get back to you with info/prices at all.
MyRxBad, first of all I understand that it takes time to look up parts on the fiche but I don't think that consistently harassing them is going to get me any further ahead than asking them once and like I said, I asked them for a few different parts, a few different times and they never call me back and that's just plain ignorant.
Second, they don't have to lift the engine/drop the crossmember to get the oil pan off because I got it off MYSELF by just dropping the drag link (had to replace the idler arm anyway) and it's quite easy to get at those bolts above the crossmember with the right tools. There's more than 1/2" there to do it. And since I did get the oil pan off and like I said down to the metal I guess I do have a clue.
Third, now that you personally attacked my ability to work on ANY car (as I have over ten years experience with many different makes and models) I will try hard to find that quote if I didn't throw it out because they had my car on the hoist for an hour before bringing me into the shop and under the car to "show" me.
Have you been to Mountain Mazda? Being from Oshawa I would assume not. I also did mention that "our buddy" (Al Davis, now that I found his name) at Brampton Mazda was very helpful and extremely quick to answer emails.
I just thought that since a lot of people from the Toronto area were having such good luck with the Mazda dealers around there I would have the same from the Mazda dealer near here. Not so, and I was asking if anyone else out there has delt with them and had similar problems. Obviously so. The only reason I did not get into the oil leak myself six months ago was because I didn't know much about the 7s and thought if it was a reasonable price I'd get them to fix it and be done with it.
Darren
MyRxBad, first of all I understand that it takes time to look up parts on the fiche but I don't think that consistently harassing them is going to get me any further ahead than asking them once and like I said, I asked them for a few different parts, a few different times and they never call me back and that's just plain ignorant.
Second, they don't have to lift the engine/drop the crossmember to get the oil pan off because I got it off MYSELF by just dropping the drag link (had to replace the idler arm anyway) and it's quite easy to get at those bolts above the crossmember with the right tools. There's more than 1/2" there to do it. And since I did get the oil pan off and like I said down to the metal I guess I do have a clue.
Third, now that you personally attacked my ability to work on ANY car (as I have over ten years experience with many different makes and models) I will try hard to find that quote if I didn't throw it out because they had my car on the hoist for an hour before bringing me into the shop and under the car to "show" me.
Have you been to Mountain Mazda? Being from Oshawa I would assume not. I also did mention that "our buddy" (Al Davis, now that I found his name) at Brampton Mazda was very helpful and extremely quick to answer emails.
I just thought that since a lot of people from the Toronto area were having such good luck with the Mazda dealers around there I would have the same from the Mazda dealer near here. Not so, and I was asking if anyone else out there has delt with them and had similar problems. Obviously so. The only reason I did not get into the oil leak myself six months ago was because I didn't know much about the 7s and thought if it was a reasonable price I'd get them to fix it and be done with it.
Darren
Last edited by Modded_85; 04-20-06 at 05:16 PM.
04-21-06, 07:26 PM
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Originally Posted by Modded_85
Thanks for backing me up Joe, I didn't think it was just me. And yeah, having an account with them might be the reason they get back to you with info/prices at all.
MyRxBad, first of all I understand that it takes time to look up parts on the fiche but I don't think that consistently harassing them is going to get me any further ahead than asking them once and like I said, I asked them for a few different parts, a few different times and they never call me back and that's just plain ignorant.
Second, they don't have to lift the engine/drop the crossmember to get the oil pan off because I got it off MYSELF by just dropping the drag link (had to replace the idler arm anyway) and it's quite easy to get at those bolts above the crossmember with the right tools. There's more than 1/2" there to do it. And since I did get the oil pan off and like I said down to the metal I guess I do have a clue.
Third, now that you personally attacked my ability to work on ANY car (as I have over ten years experience with many different makes and models) I will try hard to find that quote if I didn't throw it out because they had my car on the hoist for an hour before bringing me into the shop and under the car to "show" me.
Have you been to Mountain Mazda? Being from Oshawa I would assume not. I also did mention that "our buddy" (Al Davis, now that I found his name) at Brampton Mazda was very helpful and extremely quick to answer emails.
I just thought that since a lot of people from the Toronto area were having such good luck with the Mazda dealers around there I would have the same from the Mazda dealer near here. Not so, and I was asking if anyone else out there has delt with them and had similar problems. Obviously so. The only reason I did not get into the oil leak myself six months ago was because I didn't know much about the 7s and thought if it was a reasonable price I'd get them to fix it and be done with it.
Darren
MyRxBad, first of all I understand that it takes time to look up parts on the fiche but I don't think that consistently harassing them is going to get me any further ahead than asking them once and like I said, I asked them for a few different parts, a few different times and they never call me back and that's just plain ignorant.
Second, they don't have to lift the engine/drop the crossmember to get the oil pan off because I got it off MYSELF by just dropping the drag link (had to replace the idler arm anyway) and it's quite easy to get at those bolts above the crossmember with the right tools. There's more than 1/2" there to do it. And since I did get the oil pan off and like I said down to the metal I guess I do have a clue.
Third, now that you personally attacked my ability to work on ANY car (as I have over ten years experience with many different makes and models) I will try hard to find that quote if I didn't throw it out because they had my car on the hoist for an hour before bringing me into the shop and under the car to "show" me.
Have you been to Mountain Mazda? Being from Oshawa I would assume not. I also did mention that "our buddy" (Al Davis, now that I found his name) at Brampton Mazda was very helpful and extremely quick to answer emails.
I just thought that since a lot of people from the Toronto area were having such good luck with the Mazda dealers around there I would have the same from the Mazda dealer near here. Not so, and I was asking if anyone else out there has delt with them and had similar problems. Obviously so. The only reason I did not get into the oil leak myself six months ago was because I didn't know much about the 7s and thought if it was a reasonable price I'd get them to fix it and be done with it.
Darren
No where did I say you didn't know how to work on cars. A rotary engine'd car is different in the placement of the engine, so removing the oil pan is different then on a reg. piston engine, and by your comment on the adsured quote amount, I assumed you didn't have a clue about the labour hours involved that you would be charged at the dealership. Seeing as about $90/hr is standard then you could run up about $400.00 in no time.
FWIW: I have dealt with Mountain Mazda (bought my car there) and have had friends deal w/them for parts without any problems. Maybe they got in a new parts person recently who is a PITA.
04-21-06, 10:57 PM
#6
In the Greater Hamilton area I can probably say I have been useing Mountain Mazda longer then anyone else. Im not going to comment on the service because everyones can be different. Dealers are dealers, everyone has its days of scams, crapy service or something that just pisses off the customer. Even i have had "disscusions" in the past with one or another.
They have gone through a few parts managers in the years. If you want to see a total ***/bitch, you should have seen the girl manager that worked there last year!!!
If your going to call, make sure you ask for PAUL. he is the parts manager and is actually quite knowlagable on the 7.
Now if you7 wish to make a fresh start with them I sugest contacting them at ther new location. Yes i said new location. They are opening up a new dealership at the bottom of 20 hwy (centenial rd). The old location will remain but PAUL will be moving to the new location as manager there and someone else will be taking over at the mountain one.
When you call Paul, mention to him how you would like to see some changes to the new store in a polite manner about customer realtions and im sure he will listen.
BUT remember Paul is in parts and not the garage/service so dont be disscusing something with him he has no power over.....
shawn
They have gone through a few parts managers in the years. If you want to see a total ***/bitch, you should have seen the girl manager that worked there last year!!!
If your going to call, make sure you ask for PAUL. he is the parts manager and is actually quite knowlagable on the 7.
Now if you7 wish to make a fresh start with them I sugest contacting them at ther new location. Yes i said new location. They are opening up a new dealership at the bottom of 20 hwy (centenial rd). The old location will remain but PAUL will be moving to the new location as manager there and someone else will be taking over at the mountain one.
When you call Paul, mention to him how you would like to see some changes to the new store in a polite manner about customer realtions and im sure he will listen.
BUT remember Paul is in parts and not the garage/service so dont be disscusing something with him he has no power over.....
shawn
04-21-06, 10:58 PM
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Now you're backing up...
What about you saying, "Second, you do have to lift the engine to install the oil pan... some of the bolts are blocked by the crossmember"
Are you a Mazda mechanic? Could you direct me to the FSM number? I'll let you know if mine starts leaking again.
What about, "So you shouldn't comment on something you have no clue about"? Good and specific and right after mentioning the above.
Actually the FB is different in that you DON'T have to lift the engine while in most piston cars you do. This would be the result of the ultra small oil pan in comparison to most piston engines. And the going rate at Mountain Mazda is $72 per hour plus tax as that is what they charged me to have my car on a lift, unattended (I watched) for an hour.
That would be the answer to the initial question I asked, and would have been a little more helpful than your previous post. While I was there waiting for my car to not get looked at I went to the showroom to look around a bit and about 5 salespeople walked by me before I looked straight at one of them who beligerantly said, "What's up?" I asked him about a price on a used RX-8 and he seemed quite disinterested. That's not how you do proper customer relations. Try being helpful instead of lashing out at people when you have no clue about the situation. Or just don't post anything at all...
Shawn: Thanks for the helpful info but like I said, I tried a couple times with both service and parts and they didn't want my business so I will take it to Brampton as they have helped me a lot and I haven't even been there. And I believe Paul was supposed to call me back at least once.
Darren
Originally Posted by MyRxBad
I wasn't saying you couldn't do it without lifting the engine yourself .
Originally Posted by MyRxBad
But if you want it done properly, as in per the FSM and per Mazda standards you need to lift the engine.
Originally Posted by MyRxBad
No where did I say you didn't know how to work on cars.
Originally Posted by MyRxBad
A rotary engine'd car is different in the placement of the engine, so removing the oil pan is different then on a reg. piston engine, and by your comment on the adsured quote amount, I assumed you didn't have a clue about the labour hours involved that you would be charged at the dealership. Seeing as about $90/hr is standard then you could run up about $400.00 in no time.
Originally Posted by MyRxBad
FWIW: I have dealt with Mountain Mazda (bought my car there) and have had friends deal w/them for parts without any problems. Maybe they got in a new parts person recently who is a PITA.
Shawn: Thanks for the helpful info but like I said, I tried a couple times with both service and parts and they didn't want my business so I will take it to Brampton as they have helped me a lot and I haven't even been there. And I believe Paul was supposed to call me back at least once.
Darren
Last edited by Modded_85; 04-21-06 at 11:07 PM.
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04-23-06, 09:50 AM
#8
EliteHardcoreCanuckSquad
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All comment's aside:
If you knew how to do this in the first place, as you say you are experienced in wokring on cars, then why would you have brought it to the dealer for service in the first place?
If you knew how to do this in the first place, as you say you are experienced in wokring on cars, then why would you have brought it to the dealer for service in the first place?
04-23-06, 06:09 PM
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Now I know that you really don't read people's entire posts. I had mentioned a few posts ago that I just got the car six months back, didn't know anything about them THEN, and figured if it wasn't going to cost me $500 I'd get them to do it so it'd be done (it's called convenience)... Now six months later I'm doing it myself, PROPERLY.
Again, if you don't have anything useful to say about a particular post, don't say anything at all.
Darren
Again, if you don't have anything useful to say about a particular post, don't say anything at all.
Darren
04-24-06, 02:55 PM
#10
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Originally Posted by Modded_85
Now I know that you really don't read people's entire posts. I had mentioned a few posts ago
Originally Posted by Modded_85
I just got the car six months back, didn't know anything about them THEN, and figured if it wasn't going to cost me $500 I'd get them to do it so it'd be done (it's called convenience)... Now six months later I'm doing it myself, PROPERLY.
Plus you said it was a quote. A quote is just that, a quote, and it is up to you to give them the go ahead. Seeing as you didn't give them the go ahead to do the work, then how could you report them the BBB? They didn't rip you off as they didn't do the work and charge you anything.
Also, when I said you didn't have a clue, I was specifically referring to the removalrotary engine oil pan on a 1st gen and how Mazda replaces them or changes out the gasket. If I had my FSM I'd scan it and copy it but it's in storage in my bsmt.
04-24-06, 04:47 PM
#11
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All my dealings with mountain have been great. Including Paul's offer to drop parts off at my house when necesary.
modded: a dealership will never, ever help you out with service. It doesn't make them any money. They will quote you the hours listed in their service manual times the service rate/hour. That's it. If you don't like it, there are plenty of people with Protege's, 3's, and 6's that need oil changes and sparkplugs and are happy to pay $80/hour to get it.
Also, don't forget that your car is 21 years old. No dealership is going to have anyone trained in how to service it, so they are stuck following the FSM.
Finally, the easiest way to ensure that a dealership NEVER helps you out is to smack them down here.
modded: a dealership will never, ever help you out with service. It doesn't make them any money. They will quote you the hours listed in their service manual times the service rate/hour. That's it. If you don't like it, there are plenty of people with Protege's, 3's, and 6's that need oil changes and sparkplugs and are happy to pay $80/hour to get it.
Also, don't forget that your car is 21 years old. No dealership is going to have anyone trained in how to service it, so they are stuck following the FSM.
Finally, the easiest way to ensure that a dealership NEVER helps you out is to smack them down here.
04-24-06, 05:03 PM
#12
Originally Posted by Mazdabation
If you want to see a total ***/bitch, you should have seen the girl manager that worked there last year!!!
And hey - nice avatar Feds...it was getting confusing there with evilrotor - hehe
04-24-06, 06:10 PM
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Feds: True enough about the 21 year old vehicle. And I have worked at a dealership that was "Upsell, upsell" but I was being extremely courteous when I was there and still didn't get anywhere. I guess it just depends what day you go and see them/talk to them. The only reason I mentioned any of this here was to help anyone else that may have had problems there realize that it wasn't just them and like I said. I'll go to Brampton. It's an hour drive but it's worth it to ME...
Darren
Darren
Last edited by Modded_85; 04-24-06 at 06:12 PM.
04-24-06, 08:46 PM
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Originally Posted by classicauto
And hey - nice avatar Feds...it was getting confusing there with evilrotor - hehe
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