justaimme

iTrader: (13)

For Sale Thread:
https://www.rx7club.com/3rd-generati...-more-1004802/


What: Sold passenger headlight complete assembly to Sm1nts2escape. Sm1nts2escape pm and request for 2 payment, make first half for deposit, and final half a week later. I agree.

When: First payment of $82.50 was receive on July 29. Final payment of 82.50 was receive on Aug. 3rd. Item was ship out on Aug. 6th.

Aug. 11th:

Buyer receive item and claim that headlight cover was broken in one corner , and white window cocking was use under the headlight cover, and harness was cut.

First off, I admit fault that I did not mention the window cocking issue, all I did was send pic of the whole headlight housing with cover, front, top, and side.
Nonetheless, I agree total refund once item is ship back.

Partial conversation:
Quote:
Originally Posted by Sm1nts2escape
Really? You send me this junk and expect me to send it back to you in good faith that you are going to give me a refund? Issue a refund and I'll gladly send it back

Quote:
Originally Posted by justaimme
Im not surprise with that reaction, I said that too when I had an issue with another seller. Then I try Paypal dispute and go through rollerrx7 on the forum, in the end, item have to be sent back and refund will be issue. If u want to cover yourself, do a Paypal dispute, ill accept fault and then item receive, then refund. It sucks but thats how it work.

Quote:
Originally Posted by Sm1nts2escape
I use paypal all the time. I don't have to file a dispute to get a refund back from you. I recently sold a part on ebay and gave the guy back 40% just cause I forgot to ship his part for a week. I did that on my own. Point is you can give me a complete refund.



Out of good faith, I agree and refunded the first payment of $82.50.

"Half of refund send, please ship item with tracking # then other half will be refunded."

This all occurs on Aug. 11th. I've file a claim with Fedex regards to the headlight cover being broken in one corner.

I've pm about 3 times and waited 5 business days yet no response from Sm1nts2escape. I check this member log-in, and he logs on everyday, including today as I post this.

Sm1nts2escape
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Last Activity: 08-18-12 05:18 PM

justaimme

iTrader: (13)

Help mod? I just need this member to reply and want my item back.

Natey

iTrader: (19)

Was the harness cut before you shipped it or are you saying the shipping company cut and threw away the harness? The calking is bad, but not being able to plug it in is a much bigger issue.
From where I'm sitting, it seems like the guy already sent you his money once, then got a broken part with window calking and a cut harness, THEN told "Yes I know it was broken, but if you want your money back, you'll have to start a Paypal dispute".

I'd be pissed-off too if I was him.

justaimme

iTrader: (13)

Youre twisting my word buddy, I already agree to a refund once my item is return. I even gave half of the refund first already. The member logs on everyday and has not reply to any of my pm for the last 2 Weeks.

rx7roller02

Honestly, I am going to request something different on this. I am going to ask that you send him the full amount and then he can return the part. Here's why--

1--you knew ahead of time that the part was not good. You knew it was damaged(caulk) and you knew that the harness was cut. You did not disclose either of those things when you advertised it for sale on this forum.

2--buyer paid you in good faith. The money exchanged hands, then the part was sent.

3--when buyer told you the part was unacceptable, you knew it was. This should NEVER happen here or anywhere....if you know there is a problem with a part, you should NEVER wait to be told that by the guy you just sold it to! This would never have happened if you had exercised integrity on this sale.

4--you were not injured at all in this deal. Your buyer was. There is no reason for your buyer to assume any more risk--he has already gotten burned once and that is too many.

Please refund him the remaining balance of the money due and upon receipt, I will personally notify him to send it back to you.

RotaryEvolution

iTrader: (30)

in the future it doesn't hurt to ask more questions. those headlight covers are cracked in at least one place at least 80% of the time. if that is what you really wanted just fork over for a new one and it will last you much longer than another used one.

i see people buy them used all the time, and they always wind up as roadside ornaments.

rx7roller02

While I understand that, it does not change anything in this case. A seller is responsible for the way they list their parts. I am not going to give a seller a free pass to be dishonest in his FS listings here just because "80% of the time they are cracked". Neither should you.

RotaryEvolution

iTrader: (30)

never meant he should, but the term dishonest implies he was trying to get away with something. contrary to popular belief not everyone is out to get one another.

lazy would probably be more suitable and true. just send the other half of the remaining amount and he can prove it.

justaimme

iTrader: (13)

Awesome, will refund him tomorrow once I add fund to my paypal bank account.

I agree this was my fault in the first place for not listing complete details on the passenger headlight. It was a careless mistake. But knowingly being dishonest, maybe not. If you look at the pm history, the minute he post an issue with the merchandise. I kept in contact the same business day and numerous pm, agreeing for full refund once item is ship with tracking number. After I refund the first half, this member hasn't reply for 2 weeks.

Anyhow, thank you for the help and advice. I'll definitely keep this in mind the next time I post an item.

justaimme

iTrader: (13)

Refund process in pending status.

Jul 29, 2012 Payment From Sherman Martin RefundedYou have refunded this payment in full.You have refunded this payment in full. ... $82.50 USD -$2.69 USD $79.81 USD

Aug 27, 2012 Refund Pending Details -$82.50 USD $2.39 USD -$80.11 USD

justaimme

iTrader: (13)

Please have this member return the item with original packaging that it came with.
Thank you.

Final half refund clear yesterday.

Aug 3, 2012 Second and final payment for 93 rx7 complete passenger headlight assembly as discussed. Thanks
Second and final payment for 93 rx7 complete passenger headlight assembly as discussed. Thanks
Payment From Sherman Martin
RefundedYou have refunded this payment in full.You have refunded this payment in full. Details Payment From Sherman Martin 6F6855864P7717336 $79.81 USD
Select record 3

Jul 29, 2012 93 rx7 complete passenger headlight assembly. Thanks!
93 rx7 complete passenger headlight assembly. Thanks!
Payment From Sherman Martin RefundedYou have refunded this payment in full.You have refunded this payment in full. Details Payment From Sherman Martin 48B03594E6858710L $79.81 USD

RotaryEvolution

iTrader: (30)

Last Activity 09-01-12 10:09 AM

doubt he has an overloaded inbox so update us as to whether he returns it or if this is going to flip the other way around now.

justaimme

iTrader: (13)

2nd refund cleared on Aug. 30th. So far it's been a week and no word from the buyer. I understand that he is upset, but since I refunded the first half, no reply or contact since then from this buyer. Even after he got the 2nd refund, no reply as well.

I notice he logs almost everyday, so I think it's flipping the other way around.

RotaryEvolution

iTrader: (30)

i know Roller is busy dealing with the house and other things, i sent sm1nts2escape a message as well so hopefully he responds. you should also cover return shipping costs, but i would wait until he responds.

justaimme

iTrader: (13)

It's been 4 weeks or so, and he hasn't respond a single pm. I doubt it would happen anytime soon. Nonetheless, can't wait to hear from him lol. Yes, I would gladly cover shipping if he doesn't go out and just ship it at a ridiculous amount.

Natey

iTrader: (19)

****, I'm about to send him a PM too.
You did your part and the ball's in his court. He needs to at least provide you with an acknowledgment of payment and a timeline as to when you get your parts back, if not pay for shipping since he's made you wait so long.

rx7roller02

OK, guys,

we do not need everyone sending PMs. This is the moderator's game at this point, so if you are not a moderator, please do not take to sending PMs like this. If you are not personally involved in the situation, you could actually end up making it worse by trying to make it better.

As it stands, I already sent a PM to him. Despite the issues with the recent storm, I still am working on getting these things resolved, and I ask for you to be patient. Thanks!

Sm1nts2escape

iTrader: (4)

There is more to this story than what is being said. I asked about the part and the seller sends pics of a part that is in good condition and not broken..

Here is a pic of what is included, I test fitted everything. I'm sure that is complete?

http://pic20.picturetrail.com/VOL162.../401159493.jpg

http://pic20.picturetrail.com/VOL162.../401159490.jpg

http://pic20.picturetrail.com/VOL162.../401159492.jpg

As you can see the headlight housing is not damaged in those pics. However when I got the headlight it was broken in every single mounting point as well as a corner almost completely broken off and the harness was cut. Not only that but the seller caulked the the dang housing very very liberally to the part with what looks to be liquid nails... I mean really? What kinda seller is this? I contact him about the problems with the unit and he says

"Base on my opinion and the pics u saw and for the price you pay, I still think its cheap. Regardless, if u are still unhappy about the transaction, please send the item back and I will issue refund."

Man that pissed me off. I couldn't believe the attitude of this guy! Still I offered to keep the unit if he would return back 50% of the total as I could get a cover for about 90 bux which I thought was a good deal. Being I wouldn't have to pay return shipping for a part that I bought, that wasn't delivered as pictured or told about. He just sent me a known faulty part and slappped some glue on it and told me I should be happy about it. But the seller decided to be a pain in my butt and not work things out even though he tried to get over on me. So I say screw it then we agree that I'll ship back the part after he gives me a complete refund but he says this to me:

Okay, ill give you the benefit of the doubt even though I dun hav to send refund until item is return. Will refund in3-4hr, on my phone right now.


Hahaha. Give me the benefit of the doubt. Man this guy really gets to my nerves!

Then the seller refunds half of the payment. A few days later I think. That wasn't the deal either. He was supposed to give a full refund. I am not going to take another chance with this guy. After everything this guy has did and his bad attitude... So after that I just said screw it and didn't even bother reading his messages to me. I had had enough... I just wanted to forget about him and this transaction at this point. So one day I come home and I see I got the other half of the refund 2-idk how many weeks later. Man now I don't know what to do. I have had the part sitting in my garage for awhile now and done tryed to forget about it. But after weeks he sends a full refund as we agreed upon. Do I keep the part and send him back a full refund? Idk. That would mean I am loosing out on MY time and MY money for return shipping due to HIS FAULTS... Second idea send back half and hope he goes away. While I am thinking about this the fedex guy posted a sticker on my garage door saying he stopped by to pick up a package. Come to find out it was sent from the seller. I was once again furious. IT'S NOT FEDX'S FAULT FOR THE BROKEN PART! IT IS HIS! He had a broken part shipped it and is now TRYING TO COMMIT FRAUD!

I am open to suggestions.

But I am not willing to let this guy try to push me around anymore. Nor am I going to be apart of his fraud with fedex.

I am willing to ship back the junk if he pays for shipping and my time. Which I value at $40hr. I will charge 1hr for doing this. Second option I am willing to do is give him back 15 as it is going to cost me at least $90 to replace the cover and use some of my own parts which I value at $20 and 1hr of time doing so...

rx7roller02

OK, now I have some questions for the seller....

Why would the harness be present and connected in the pics you sent him, but cut way short on the actual part when he opens the box? There are only two possibilities here--either you cut the harness(less likely), or you sent him a different part than what is in the pics you sent him. Perhaps you can explain to me why it looks like you sold a part based on pics, and then delivered a different part that was not in the same good condition? You need to come clean on this one--I have a VERY hard time believing that the part in the pics is the same one you sent him......either way, it's clear to me that this was not just some lazy accident.....and we are going to have to do something about it.

To the buyer, the simple option here is for him to pay for the return shipping. you would be hard pressed to bill him for time, and though I understand what youre saying, I think its best to just let him pay for the return shipping and call this one over and done with.

RotaryEvolution

iTrader: (30)

if he sent fedex with return shipping just toss it in the box and hand it to fedex and you're done. let roller rattle the sellers cage about the misdirection in the sale.

Sm1nts2escape

iTrader: (4)

He didn't just send return shipping. He tryed to commit fraud by saying the item was damaged in the shipping process. I am not going to be a part of that.

justaimme

iTrader: (13)

The item I purchase originally from Nengun.com. Arrive like that, took pictures, and post it on the forum for sale. If you notice all my fs thread history, it was on there with that pic. When I sold the item and sent the pic, the item was not damage.

1) Fedex damage the headlight cover

2) Caulking for headlight cover, I already admit fault that I did not disclosed this information. And sold it base on pics.

3) Harness cut, why would I cut it?I really don't remember what happen here, that is not an excuse, it's just I can't remember.

And to answer roller question, yes that is the same headlight, why, look at the cover and marking on it, it is the same item and all the dirt that came from storing on a farm. What did I have to gain by sending him a different one when I know that it will get return?

Please take a moment and think about this, I went through all this trouble to cheat someone off for 165shipped and bring all this trouble and act of dishonesty upon myself? What did I have to gain? 'Cause I'm well aware if you sent someone an item not describe, they get their full refund.

Lastly, I contacted this buyer the first moment when he mention an issue about it. As far as I recall, it's natural for an item to be return before full refund could be issue.

For example: I purchase from The Goat his RE extreme hid headlight kit for $1000, he claim that it is new. I receive the package, bolts and a bracket is missing from the original kit, and the cover aren't painted. I return the item, cost $98 in shipping, Goat got the item, and issue refund. So in this transaction, I lost $98 in shipping.

So for this transaction with Sm1nts2escape, I already admit fault and offer refund, all I need was for the buyer to response for my item to be sent back. And now, I even gladly pay for shipping. I lose out $56 in shipping. So? Sm1nths2escape got his refund, and i'll take up my issue with fedex.

He claims i'm trying to fraud Fedex? If I'm trying to fraud fedex, I would have bought insurance on the shipment, but I didn't. So we're back to the 3 points,

1) crack headlight cover (fedex did it)
2) caulking (I didn't disclose it)
3) I can't remember.

justaimme

iTrader: (13)

Okay, I just back trace my step with regards to the harness being cut. If u re-examine the buyer pic of the harness being cut, the motor of the headlight is remove. The pic I sent him shows the motor harness and did not disclose the inner harness cut. So after backtracking, that harness was cut to my knowledge. So now, fault 2 for me. But the headlight cover was not damage by me, by FedEx.

Anyhow, please just sent the item back, post a pic of the receipt and I will Paypal u shipping.

And I started laughing when you mention $40/hr.

Lastly, you keep referring to this item as junk, but you offer to keep it for 50% off. That sounds funny to me.

rx7roller02

Guys, this is really easy to figure out, really, I promise it is.

To the buyer, when you opened the box, were there any broken pieces loose in the box that would match up to the damaged parts of the assembly? If not, then it simply was not damaged in transit, plain and simple. But if there were broken pieces, then it is likely that it was damaged in transit. This is simple common sense, and easy enough to figure out. Look in the packaging--and tell us what you found.

To the seller, at this point I am going to ask that you not list anything for sale on this forum until we can get to the bottom of this. I expect your cooperation.

justaimme

iTrader: (13)

Roller,

Thank you for the prompt reply at this hour. Yes, I understand how it works. Hopefully the end results, fedex will come out again for the damage cover.

As I inspect the pic the buyer took, it broke off perfectly, however, there is a tiny residue of imperfection right here at the corner where it broke off. So that residue should be inside the box.