What a **** show. I will be surprised if we see Ihor/Paul whoever comment in here again. Imagine the many many tens of thousands collected for new REW's and turbo kits and ignition systems and builds, etc., that is now in the ether. That money was used for operating costs or spent wherever long ago. If they had the money to refund those requesting it, it would already be done. Very sad to see them going the direction of elite, addicted, pettit, vargas, rpm, pfs, et al. But the show will go on for the blind on social media.

 

As I said a few months ago... ^^^

 

I too have a feeling they won’t be around for long. I just don’t get how these shops, despite getting exposed in multiple forums, get no negative attention on their social media posts. Are they filtering comments? If that’s the case, then what’s the excuse to answer people about their purchases.

A buddy of mine was charged almost 15k for a tube and install a fuel system on their rx7, and waited almost a year for their car which sat in their lot. Nothing was resolved until, like everyone else, he aired them out on Facebook. Not only did he get his car back in a week, but they cut the price of the job in half!

 

It starts with marketing yourself like your a badass and everyone loves you. You are the best. When you post enough times "I am a badass and have cool videos and pics to prove it the sheep will flock and follow. You develope your fanboy club and it gets easier from there. You delete and ignore (cover over) any negative press with even more "I am the best" and post more cool videos of dyno pulls with awesome numbers and other pics. You have a few fanboys that are spreading around your badassery and more flock. If you oppose the self made badass you are shunned and/or ignored. Why are you ignored? If you oppose the star badass you are not 😎 in the little sheep's eyes.
This is social media. Kind of like following politics.

 

The talk about ego, politics, and being badasses... When has anything like that been published by the shop? I'm not saying it's right but I'd bet your attitude had a lot to do with the situation you're in.

Regarding the shop- what has been posted besides issues with a small number of online orders? These guys deal with hundreds of people a year and there's 7 or 8 of you that are having issues over a multi-year period. Taking that into account the "these guys are trash and going under" narrative just doesn't make sense.
I agree that at this point, if requested, anyone with a longstanding order should be refunded if a refund is due but take into account the staffing and how busy the shop is and manage expectations- you may need to call during business hours several times over several days. It's easy to place an order, refunding one has more layers and if you take a respectful, diligent approach, I'm sure you'll be taken care of.

Outside of my car being there 10 month for a build (during the first shop move) I got a quality, reliable product in return with great customer service that followed. Everything I've ordered since then has arrived in 10 days or less. With that being said I never ordered anything that was out of stock and this was prior to covid delays which were across the board in the performance industry.

 

wayyyy more than 10 people are sharing their issues with this company. These complaints aren’t just on this forum.

 

Nice anecdote, that's what it is at best.
Most of the guys sharing here are also posting on Facebook. How many total, documented accounts of unresolved refund requests have you discovered?

 

if posts, comments and reviews weren’t taken down, I’d probably be able to show you.

Now if it’s just “10” people like you have said, why is it so hard for them to get the thousands of dollars they spent on items that they can’t even get a simple update on? People getting blocked after posting their experience, super lame!

 

While you may not have had an issue. Many of us have, don't downplay it, let IRP speak for themselves. All the things you listed don't work, we call during shop hours, leave voicemails with name and number, send emails, use social media. Responses only come after spoiling up enough heat on here.

This kind of stuff cannot be blamed on Covid anymore. Engines are available and don't take 2 years. Changing fabricators and not telling anyone until delays occur is not due to Covid, not replying to emails for 3 months is not due to Covid. The list goes on and on. Basic customer service is needed. Luckily I got my stuff (except for a small refund) on something I no longer need that I cancelled but was sent anyways. I can't imagine a shop taking my money for a new engine 2 years ago, let's not downplay that for people that are impacted.

 

My situation? My situation is resolved. The only thing that really p!sses me off is that I had to go to tmsuch extreme measures to get recognized. For what a few hundred bu ks? Really?. Few hundred plus a couple thousand miles of trouble shooting, gas, wear and tear, and time. I won't get back into my situation as it is resolved. My attitude? You definitely don't know me or the situation. I am a VERY understanding and respectful person, but like many others I have a flip side and I can only take so much. I am one of the unfortunate people that get really upset when I see others getting screwed. It really bothers me. On a personal level I am working on it..... Although I think it is a nice trait to have it hurts. Are you implying that if it is one or two people that it makes it ok? WTF. I am sorry I don't see it that way. You may be a fanboy and that is cool and all, but I don't think you really see the big pic here. IRP did take care of me in the end. I have ZERO issue saying that. I hope they do the same for the others.

 

My situation is easily fixed with a refund. I was not only charged for the engine but also the freight charge to ship it to me. I have asked for the refund from them and was told I would get it, months ago….where is it?

 

Again, anecdotal. You were the one who came up with the number of 10, not me. Who's been blocked and from where?

I never implied it was an OK business practice, that's your own assumption because of your negative bias. Regarding you specifically, that's what I was pointing out- your negative bias that's clear in your posts. It's not a problem but own it instead of gaslighting folks to stir up more drama.

I don't know where your refund is, but if I was you I'd continue calling.

I didn't state covid is a valid reason for continued delays, nor am I downplaying, If you feel like I am please show an example.
Again, "Many of us" is an anecdote and I'll argue "many" is a word used to inflate & incite because there are still a small number of you that are having/have had issues.

 

Molotovman you definitely seem to be quite defensive about this. I am not gaslighting anything. I got my situation resolved and said I hope they do the same for others. What am I not owning up to? You seem to just want to argue in theor favor. Feel free to let me know what I am missing here.
The social media aspect of it? That is all fact and reality. There is no negative bias. That's just the way it is... sorry.

 

Not defensive, I have never argued against refunds or said that what any of you have shared are examples of good business. My experience with them has been good, me sharing that seems to be a negative thing ITT. Your experience with them was negative and resulted in what I consider to be apparent negative bias which is fine, for you, for others I think you should own it. You have actively been gaslighting folks, your bias is affecting your self awareness, read back a few pages in an objective manner and you'll probably see it.

 

​​​​​​​I will check it out. Again, I think there is a lot more going on here than you know. You having a good experience with them is great. I am happy for you. I had good experiences in the past with them. I am definitely not upset with you posting that. You coming on and trying to make exuses or defending them doesn't look very nice. Not at the expense of others. You may not have gotten screwed, but others have. I am sure if you lost 1k or so you would be pissed too. You would be throwing gas everywhere. I am 46 years old now. It is F@CKING EXHAUSTING dealing with people screwing other people over. We are all in this game together. A little common courtesy can go a long way.
If I am venting on here then I am sorry. I have no issue admitting I get VERY aggravated and aggressive when I see others getting screwed by huge companies that deal with HUNDREDS of customers. If you consider that to be gaslighting then so be it.

 

Don't waste your time on IRP fanboys. Apparently trying to do something to get peoples money back that was robbed from them means anything you say is anecdotal and inciting.

 

I am finished here. I hope the best for the other rotor heads to get things resolved as I did. I hope IRP can overcome what ever the hell it is that's going on and get back to who they were. I hate seeing anyone in our community suffer.

 

Here is one that I know of that commented had them deleted and then was blocked…..I wont post names of other people unless they give permission.

 

When you can't share anything of substance it is all conjecture. I'm on the side of refunds, very little ITT is substantiated with proof, a perfect example is Toe's post above this.

I know you're just doing your thing though, throwing a fit because someone disagreed with you.

 

Ok fanboy. Keep doing your thing too. If you think I'm throwing a fit, you clearly are too sensitive to use the internet.

 

Lots of good lessons in this thread.
First and foremost be very CAREFUL who you buy from....do your homework.
Regarding "UP-FRONT PAYMENTS" for services or big ticket items........remember the famous quote " a fool and his money are soon parted"

 

received my IGN-1A kit 3 weeks after purchase date. they said it would be 2-4 weeks when i purchased it. quality looks good and i'm happy with it, came with Haltech coils. will be installing it next month.

 

that is good news.

 

Paul is just a talker. sent my car 3/2018 and received back 8/2020. good and bad. car runs awesome. but noticed that it was missing bolts on the bottom of my HKS vmount that holds the radiator in place. Was told they must've come loose and that they should have used lock washers. The HKS kit came with it. Just little things. Oh and that they must've forgotten about my car in the corner for 6 months.

 

Well sheesh - I have my own set of stories across multiple fairly known shops and vendors in all cases, I have come to value transparency the most. This seems to be a common thread across the industry that silence, or lack of communication is a better option vs. delivering bad news.

I personally find that to be the complete opposite.

Hopefully they can shore up the administrative component or at the very least address steps to achieve that goal. Its not their strongest skillset.