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I agree there are many supply chain issues across the industry and others.
Aside from Testrun's issue, my problem is that there is no communication while we watch plenty of videos get posted to social media.
Many of us communicate via email, that is pretty much a global business standard. If someone there has time to post a video on instagram of charging an A/C system or a car getting dropped off for restoration, they have time to check the emails from customers (especially from those of us that have already paid), waited patiently, then check in after months but can't get a response. I don't even care if you are two months behind, just tell me so I can plan, and no big deal. I also was not just checking on timing or badgering, I literally need to make a change to the order, I clearly stated that change in the emails as well.
That has absolutely nothing to do with the state of the motorsports industry or global supply chains, or a welder quitting, or Greddy (which by the way I ordered an exhaust from Greddy and got it in 2 days and like 4 emails from them proactively checking to make sure they included the correct tip).
Treat paying customers like paying customers, I've been a huge fan of the shop (and have spent over $2k in the past) for over 10 years, please just respond to emails, or don't require full payment up front for parts that you have no ETA for. Consider making the parts and then selling them, lots of businesses operate like that.
No communication is probably one of the main reasons why I am having issues. Oh it was over a year ago, yeah there are 2 sides to that story as well. If your in communication with a shop who tells you it's not the alternator it's the grounding and whatever else leads to it not being their problem then the year doesn't really cut it imo.
i will try to get some logs later if I get a chance, but here is one I found really quick. This is a newer log and does not date back to the beginning, but I am sure I have them. This is one log and conversation with a professional in this field
Gee what a shocker. Don't miss the last part about how other IRP alternators have issues. Bad batch? Maybe, but either way IRP should take note.
The other logs will show more major dips than this one. I just wanted to get something posted. The slightest did in voltage at high boost is BAD period. I know IRP knows this also, and I am sure they understand why I am concerned... or was. With the new alternator there are 0 dips.
All the issues brought up here by all these members and that was their response. They didn't even fully address the reason this thread was made. Just want to point out if you go to their website, the refund policy is not clear at all. They have a banner at the top of the page that says one thing and then under the refund tab it says something completely different. It would probably be a good idea to call or email and get clarification lol
They claim to not have the man power to not IMMEDIATELY answer all communications.... what about answering them at all? Even when following the directions on their voice-mail you don't get a call back. I called 12 times over the course of 2 weeks before receiving a response and it wasn't even over the phone. I simply gave up. They ended up responding to a pm here. Phone call, pm, email and on Instagram.
Saying everything is on back order with no eta but continuing to accept orders and money for these things... not addressed
Saying your old welder quit and the new one is retooling... ok when did that happen? When are you expecting the new welder to be operational? How long has he been "retooling"?
blaming poor service in all regards on "the state of the industry" is crap. What does part shortages have to do with answering the phone or responding to an email? Unless testrun is outright lying, he's under the impression he's due a refund because he was told he would receive a refund. The timeline seems to be a little outrageous as well. I imagine the resolution for irp is for testrun to simply go away.
there definitely are two sides to the story, and clearly the side of the story IRP presents only confirms why multiple threads of complaints and dissatisfactions with them exist.
Addicted (may as well name them) made it sound like if I paid up front, they'd be able to get the build done more quickly. A deposit was never even an option, they wanted the engine and the money to get started. As it was, they apparently took my money and paid off the last guy they ripped off, then they took someone else's money and built my engine, and so on and so on, until the pyramid collapsed.
Thank God SakeBomb was there to help me get the car on the road. +1 for those guys.
Originally Posted by ZE Power MX6
I have always wonder what happened to Addicted...
Yep. Had a bad dealing with Addicted myself a couple years ago. Long story short, spent close to $2500 on a garbage tune and a boost leak/smoke test. I don't think they are doing much with rotaries any more. Will not surprise me when they go under if they haven't already.
Don't want to derail this thread as it looks like it needs to stay focused on the ever increasing issues with IRP.
I wish I could play the phone recordings.... that I of course never took.
I will still post logs at some point to prove the IRP alternator was bad from the beginning.
BTW IRP you said you "don't have time for nonsense" I am a customer. Obviously a customer who is not welcome, but I paid and recieved nothing except wear and tear on my car and lost $.
Takes about 5 seconds to PayPal someone $400. This could be resolved really quickly.
Unfortunately at this stage you will see the ego come out. An even bigger ego than has been displayed already.. Unfortunately for both parties I will not go away. They will have no choice but to respond. May take awhile as the system takes awhile, but I will not go away. Unfortunately for me I have to take additional time out of my life to take time out of their's.
It really sucks you have to deal with "privileged" people like this. I think it is a learned trait sometimes. I guess you just get to the point where you feel as if everyone owes you. IRP has a Veilside on the dyno social media BS..... who the hell am I with my POS FD worried about an alternator that would have blown my car up.
So I have to ask myself over and over. Is it OK if you purchase an alternator that is suppose to be an upgrade and it doesn't work from the beginning and the shop is aware, but keeps telling you it is not their alternator it is a ground or something else. You exhaust everything. Swap alternators and then it is in fact their alternator that has the issue. Is that not an acceptable return? Regardless of time?
It is obvious their turn around and communication is horrendous as they don't have time for this nonsense, bit that doesn't make it fair.
All that aside. They still have My core, My money, and Their alternator back. That is fraud.
Now that I think of it I have spent about $800 dollars for an alternator. Got ripped off from IRP for over 400 and had to spend about 400 something on an ARD. Woah!
If someone doesn't understand voltage dips they are probably a big reson why we pop motors. If you lose voltage at high power it will go lean and detonation will occur.
The shop is fine and not going anywhere. If certain people aren't happy they are more than welcome to go elsewhere and get in line there. Chances are anyone with half a reputation is also backed up. This going on with the entire motorsports industry across the board.
I honestly wasn't going to dogpile on this one, but this is a really irksome statement:
I don't waste my time on nonsense. Everyone will get their parts. Xcessive had their foundry shut down for months. Greddy is constantly backorderd on vmounts. Our welder bailed so we are backed up on coil brackets, oil necks, and some other parts while the replacement retools for the next production. Unfortunately this is the state of the world right now with supply chain and labor shortages. We simply do not have the man power to immediately answer every phone call, email, or message, let alone track down people when they message from various media outlets with different names and can't follow directions like leaving your full name, contact info, and order number.
I bought an alternator and some stock FD parts including a full hosekit on May 2nd. I wrote IRP that morning asking to confirm the mailing address and shipping details, and no kidding, with a sale on the line, they responded in three minutes of me emailing. Alternator got shipped off the very next day to them.
I wrote on the May 12th just to confirm that the alternator made it cross country in a fashion that was in good shape and rebuildable. Crickets. Emailed again on the 18th. Crickets. Instead, the rebuilt alternator arrived back to me on the 7th of June with a note saying "hoses backordered" in the box. Ok, cool, totally understand, but I wondered how long - because I can't get my FD back running (you know, to test the alternator) until I get the hoses.
I email them on Jun 7, asking for an ETA and again, no kidding, they write back in less than five minutes to their credit - the whole message being "week or 2 most likely."
Two weeks later I email them again - Jun 22nd - Jun 26th - Jun 29th - Jul 6th - Jul 11th - Jul 14th. In every case met with silence. These are not complex emails, these are not complex answers - I am simply asking for an ETA on shipping, and a single response of "Man, sorry, might be up to three months, Mazda is backed up." would have ended the discussion. BTW it's not like these are custom parts or anything, it's an OEM hose kit. I even ended up calling and leaving a few voice messages - Jul 11th and Jul 14th. They end up shipping something to me (I am presuming the hose kit, but we will see - it arrives tomorrow!) so I hope this is cleared up, but then again, they never even responded that they did ship something to me, I just got the shipping notification....
Every single communication included my full name, order number, phone number and email. I'm left to conclude two things - (1) they seem to read every email that gets sent them -- sometimes immediately. They chose the ones they respond to and the ones they ignore. (2) When they say "[they] don't waste [their] time on nonsence", what they really mean is they are unwilling to spend the 90 seconds needed to email a one liner back that "It might be as much as three months, but as soon as we get it in, I'll let you know it's on its way." I am totally not ticked off that it took a while or that things are backordered. I am irked at the lack of communication and the assertion in their response here when they are called out on it, that it's somehow my shortcoming, not theirs.
I don't want anyone to get the wrong impression about me. I understand it was awhile after it was purchased before I called them and started speaking about the alternator. NOT EVEN CLOSE TO A YEAR. IMO well within a "warranty" time. This is close to a year later after months of speaking with them, plus months of them not communicating, putting a bunch of wear and tear on the car, gas, testing, grounds, cleaning, new fuse blocks, and generally spending a lot of unnecessary money before finally they agree to reimburse me. Then I send it and get nothing back.
This is the "nonsense " they are speaking about imo. A customer that has only spent a grand or so with them in the past and not worth their time.
Going this public after a vendor during these times of supply chain and staff shortage is a nut shot. Youve said your piece. Sit down.
or not lol
the crazy thing here is if you dont like it, you can scroll past the thread without commenting. hes free to rant as much as he wants for as long as he wants. his issue is valid from all angles
Going this public after a vendor during these times of supply chain and staff shortage is a nut shot. Youve said your piece. Sit down.
You can scroll down ****. There is no shortage of ego with IRP. Not my problem about staffing.
NOTHING GIVES ANYONE THE RIGHT TO STEAL OR SCAM.
Having said that my rant is pretty much over. This thread will drift away into the past soon enough. Hopefully a few are warned and IRP knows that not everyone will sit around and let them get screwed.
IRP can and will have to deal with regardless of staffing issues. Can't run from the law son!!!!!!
**** feel free to PM me and let me know how this is a kick in the nuts to IRP after they literally scammed me.... This is not a freekin supply chain issue or anything near it.
Going this public after a vendor during these times of supply chain and staff shortage is a nut shot. Youve said your piece. Sit down.
What on earth are you talking about? Again, this has nothing to do with "these times" or "supply chain" issues, or "staff shortages". If they can post a video on instagram, they can reply to several paying customers' emails.
Chime in when you have some value to add. Until then, sit down.
07-24-22, 12:33 AM
