BigBoss

lol that sucks man.

MaX PoWeR

iTrader: (2)

Ya it does suck. Big *****!!! Tight pants go get my **** for me lol plz. Or I might drive myself just to pick it up.

puhpaper

iTrader: (6)

I would take my money and leave, honestly rotary shack isn't the only retailer in the world.

And for whoever said this isn't bad for business/bad customer service? Yes - it is.

Kerebrus

iTrader: (30)

Many orders have been fulfilled / shipped out this week so people will start seeing their parts. People that order from Rotary Shack need to understand two things, the first being that if their order is large and custom, it will take time to be fulfilled. Second, part of waiting means that they will get A+ top notch quality parts and be very pleased. You rarely ever hear anything about parts from Rotary Shack not being amazing, but yes the common concern is always the "wait period" to receive them. Many people that complain never mention the full details on how they change their order 5+ times and request new stuff or want more work done and have to wait to send payments, etc. Many smaller size orders such as short shifters, used parts, or completed carb kits are easily shipped out right away and this has been proven. People that request $3000+ custom turbo kit orders just need to be patient or find someone else.

MaX PoWeR

iTrader: (2)

This is a joke. Till today no parts

On Dec. 9th i sent him the "$40" that i owed him. For two oer idle mixture screw. (even though i got 4 of them free from fuji racing) I thought it was included in the second order of $200. but i was whatever n told him if i sent him the $40 that he for sure ship my parts and tracking number the fallowing day. but nothing yet

I don't see y it should take this long. iv orders gifts online on the 17 n got it b4 christmas.

caredden

iTrader: (148)

Sucks to hear about people getting shafted with their orders. Perhaps you should add your comments here...

https://www.rx7club.com/bad-fugly-businesses-231/


or maybe here...

https://www.rx7club.com/bad-fugly-businesses-231/66-7%25-fee-using-credit-card-866147/

Best of luck to you.

TENAZ

iTrader: (2)

Sorry to hear that...!

Is a Shame

Tenaz

z28_SS

oh boy. this guy sounds like that dude name Chris in Sacramento that use to work at Check Point.

Anyways its' just poor business and sounds like a cheap way of making money...

Work or parts is cheap. People send him money for $40-$200. The dude lie it takes 2 years or so for a polish job..? and do you really think that's worthy enough for a small claims.....? I didn't think so... then there you go., the dude ended up pocketing your $40.00 and get's a bad comment on the forum. Like thats gonna hurt his pocket. He then go and used individual that has some reputation here on the forum to compensate his bad faith of his business. And when investigated further, you'll noticed the volunteered dude doesn't even know him personally., or appears to be more or one of the first few customer that has their parts or work return early with results.

Sounds like a cheap way of stealing people money!

KeloidJonesJr.

iTrader: (8)

^^^ wow, you need to go to grammar school.

MaX PoWeR

iTrader: (2)

I was hoping my order would show up today but unfortunately it did not.
I bought a fuel gauge from re-speed on Dec. 18 n arrived today.
I honestly think im never going to get my order or my money back from Robert.

TENAZ

iTrader: (2)

In the e-mail he sent you it looks like threat to me.
I hope you get your parts or your money back.

Regards

Tenaz

680RWHP12A

offered a full refund yesterday, but he wanted me to ship the parts instead. your order will ship this week. when you order custom made parts and keep adding more parts to your order it dosnt ship overnight. ive spoke to you on the phone numerous times keeping you updated as well as returning your e mails.

RotaryEvolution

iTrader: (30)

Chris Greene now works at rotary world in Ione California and builds engines for mazda recyclers in Rancho Cordova and offered me a service of refurbishing apex seals(i laughed under my breath)... i would avoid both of them. also just pulled apart an engine from mazda recyclers that had worn and used 3 piece apex seals and the wrong rotors(non turbo in a '88 turbo 2 motor, this was purchased before Chris started building their motors mind you but they use the cheapest builders they can find). he avoided any dispute and just called it a learning lesson.

thunkrd

iTrader: (1)

lets get this resolved

rx7roller02

For those of you that missed it, look up to post #61 on this page, and look at the screen shot of the email that Rotary Shack sent to this customer....

"If you talk **** about me, youre gonna be waiting a lot longer for your parts"

IF anyone here STILL thinks that the long wait time is because of the time it takes to make a quality product available, think again. Thats Rob in his own words, telling you why this customer still doesnt have the things he paid for.

At this time, Rob has been once again banned from this forum. Rotary Shack is not welcome to do any business here anymore. There have simply been way too many forum rule violations, too many unresolved customer complaints, and quite frankly, I and other mods have been lied to by Rob way too much and for far too long. I relied on Rob to tell me his side personally, and the more he told his side, the more he kept changing his story. Enough is enough. If you continue to do business with this company, you do so at your own risk. Be VERY careful about sending this guy money. I know that a lot of you try to back Rob up because he's a local guy, but keep this in mind--so are some of the people he has jacked around.

socalrotor

iTrader: (1)

What a douche bag........"If you talk **** about me, youre gonna be waiting a lot longer for your parts"

Not a story I will soon forget!!!! Thank god there is lucky 7!!!!!

rx7roller02

While I thank you for your stated goal of lessening this in the future, you yourself have stated that the only two reasons why RS has kept people waiting before was because of:

1--the quality of the parts takes time
2--people keep changing their orders

In this case, neither of those proved to be the reason. Remember--you took on the role of Rob's voice in here...this stuff comes with that choice. It isnt your fault of course that Rob acts the way he does, but let's face facts--Rob was plain and simply 100% dead wrong with that attitude. Whats worse, when I publicly asked him to explain why he sent that email to a customer, he publicly responded by saying "I call BS, produce that supposed email". Lies are all we are seeing, and there isnt a thing in the world you can say to us that changes that.

Now youre contradicting yourself. Earlier in this same thread, you made two comments that contradict what you just told us. First, you said that you personally have spoken with Brian, and second, you said you would try to get ahold of Rob yourself, because "we all know how Rob's impossible to get ahold of". If youre telling us at the start of this thread in your own words that Rob's impossible to contact, why would you come back and talk now about how easy Rob's been to find?

Let me stop you right there. Brian placed an order for some parts. THAT ORDER WAS NEVER ONCE CHANGED. He ordered parts, and FOUR MONTHS AFTER THAT ORIGINAL ORDER, he sent you guys a manifold to port. That in NO WAY should have caused ANY holdup with the carb parts he ordered. NONE. So, please, lets dispense with such excuses, they simply are not the truth. And to top it all off, I personally saw comms between these two that showed Rob telling him IN JUNE that "your mani will be done tomorrow".....AND IT STILL ISNT DONE SEVEN MONTHS LATER? That has NOTHING to do with "constantly changing the order" and EVERYTHING to do with Rotary Shack dropping the ball. Between the original order being placed and the mani being sent in, there's no good reason at all why Rob couldnt get this man his parts within four months. And each time he DID finally hear from Rob, Rob kept saying "your order's ready to ship"....but it still never got sent out!


Perhaps you could actually do something to get that order completed? I mean, instead of coming in here and falsely blaming Rotary Shack's FUBAR on the customer?

And I appreciate that youve at least been polite enough to me about this. Your boss, on the other hand, needs lessons in how to deal with people. As for avoiding more of this in the future, I have the solution for you--Rotary Shack is from this point forward no longer allowed to sell in this community. While I'm certan that your local customers will still be there, and I truly do wish your shop all the best, it aint gonna be in here. Too many customers have complained, too many issues still unresolved, too many excuses as to why things dont go right, and far too many lies coming from Rob himself. I could devote an entire thread to just the lies I caught him in while he was telling "his own side" here. At this point, I actually feel sorry for you, because Rob treats people like crap when they speak up about him not keeping his word, and Rob then leaves you to pick up the mess he left behind. I hope it works out, bro. I seriously do.

Hit Redline

iTrader: (2)

The real lose here is to the rx7 club and its members. Banning Robert and the Rotary Shack from doing business here and helping others. I have been a customer of Robert's for a while now and I will say he goes above and beyond in most cases for customers. There will always be a few customers that just can't be helped in the way they see fit. If every customer who had a positive experience with the Rotary Shack posted, it would surely out weigh the bad experiences.

When I first met Robert and would be checking out my project at the shop, his phone would ring non stop and still does when we go to lunch. The calls he would take would be from RX7 club forum members asking about advise on tuning or fixing there car. I was amazed how much time he spent helping these people with advise, some who had never even bought anything from him. I suggested he should charge for his time and advise. Robert said he just likes helping people keep rotaries on the road.

Roller, don't bother picking apart my post as you have done to all that have portrayed Robert in a positive way. I don't care what you have to say, I would just like to have Rotary Shack back here on the forum.

AcidAngel7477

iTrader: (16)

wow..what a result.

:AA:

DrKillJoY

Yes. Lets do this.

Until then there is no need to banter back and forth about this matter on the forum.

RotaryShack is done here until further notice.

If you need to contact them you know where to find them.

Thanks.