initial D is REAL!

Hey guys, I got screwed over by Pep Boy's here in San Gabriel CA. The one off of Rosemead and Broadway.

First off, let me tell you about my background. I work full time as a mechnic, and have been working at my job for over 1 year. Before my job, I have dont countless brake jobs on various cars and brake configurations. I went to an automotive program at the local school where I learned many things, including brakes. I have taken basic machine shop clases that invlove basic lathe and mill work.

Ok, so Im doing a brake rear job on my friends 2006 acura tsx. I get oem honda pads, and decide to get teh rotors resurfaced by Pep Boys. Its on its first rear brake job. So I go in, and they tell me its going to take 2 hours for my rotors to be done. I guess they were busy. So I call to make sure my rotors are done, they tell me they are. I go in and ask for my rotors. They show me the rotors,a nd OMG, they are messed up. The outter side is ok, a quick cut. Not the best job Ive seen, but they will work. I flip both rotors over, and OMG! They totally messed them up. And they were going to give them back to me like that! Obviously the technician jsut did a quick flat rate joba nd didnt even doublecheck his work. You could tell the cutter wasn't cutting and was bouncing around. It had grooves in it I could dig in iwth my nail, and my nail would get stuck in the grooves

So I show them the hack job they did, and the manageer makes the tech redo at a very slow speed to make the finsih look nice. I sit there for 1 extra hour!!! Rotors dont take that long to cut properly.

Anyways, so I am happy they are resurfaced and look ok. I do the brake job and get paid. The next day my friend calls me and tells me the pedal is pulsing and she heard a screech braking in reverse.

So I go back to Pep Boy's and tell the manager, the same manager I dealt with when I got them resurfaced. I knew he was going to say this, but he says,"we measured them, they were in spec." From thinking about it the night before I already know what to say to him.
1)I brought up the fact the car is a 05 on its first rear brake job
2)I showed him the old pads and showed him they were not metal to metal
3)They screwed up the first time cutting the rotors, causing a deep gash, causeing them to cut down to the lowest piont to make a smooth surface again
4)The rotors now have a blue tint to them and you feel the pedal pulsating
And I'm here keeping it cool, being very nice. Just letting him know they screwed up without yelling at him

He tells me this
1)They were in spec(doesnt acknowledge how fucked up they were the first time they tried to send the part back to the customer
2)He asks me the runout. I told him, I dont have a runout gauge, but hte rotors are now blue and you feel the pulse in the pedal
3)He tires to tell me the runout is off,a nd ther arent overheated. To me, either way, their fucked up
4)They were Generic rotors and that is what he is going to give to us. That is total BS, they say honda on them, and they are off the origional car with only one set of brake pads that had regular wear
5)He tells me,"Dont you know race car rotors are wafer thin?" I tell him,"those are made of a special material"
6)He tells me,"come back at 10:30am, I will have the rotors for u." I asked him,"how do you kow you will have the rotors? You never asked what kind of car it is."
Good thing my friend spoke up, because they were going to give her generic rotors. She told him she wants the OEM rotors, like the ones they screwed up.

So the manager calls the local acura dealer and they tell him they wont have it untill tomorrow morning. Good thing, my friend calls her dealership nearby, and they have them in stock.

So now Im doing this writeup, I'm going to end up doing the brakes another time, free of charge because Pep Boys screwed up. The manager doesnt want to admitt to them screwing up, and doesnt want to pay for their screwed up job.

Anyone know where I can post this on the internet to show other people to let them know not to go there?

mike0615

iTrader: (1)

good thing they fixed it. time to celebrate with some beers!

surfmon

iTrader: (6)

being a mechanic, you should have known to NOT go to Pepboys for anything other than spray paint.............

initial D is REAL!

So after all the fuss from one of the managers. We got the parts, went back to Pep Boys with the old rotors they resurfaced. They reinburst us for the oem rotors. The one manager giving us a hard time was not there anymore.