Aspec Tuning still in business?
06-01-13, 12:47 PM
#55
I have recieved my manifold, downpipe, wastegate, and the accessories (oil lines, gaskets, hose, etc), but no turbo yet. Not sure what the delay was, as the exhaust housing was supposed to be coated with the rest of my stuff.
He sure is tough to get ahold of.
He sure is tough to get ahold of.
...
06-12-13, 10:25 AM
#69
Excuse 1: Waiting for flange to come in...
Excuse 2: Welder up and quit....
Excuse 3: Although legitimate..death in the family..I can let that one go. But it's been almost a month since I got that email too.
I've sent 28 emails since January and have received 14 replies, most of which were in January and Febuary...simple math says that's 14 unreplied emails from a paying customer, plus numerous calls. If I don't get it this month I leave for a business trip that can last anywhere from 2-3 months..that would put me at September or October before getting this kit if it's even ready by then. Won't be getting my business again and I wish I could get my money and time back.
06-12-13, 06:24 PM
#70
to be honest, you're lucky to have received 14 emails, in comparison to me.
having said that, you're still waiting.
hold it out. I went into it, he told me 4-5 weeks, I assumed a month of delays, and expected bad communication. in the end, i got a bit longer delay, but like I said, i went into it with that expectation, and in the end, I'm happy.
stick it out, but by no means ease up on the attempt at communication. keep a list of your questions, because when i did finally get in touch with him, i'd always forget half of what i meant to ask him.
having said that, you're still waiting.
hold it out. I went into it, he told me 4-5 weeks, I assumed a month of delays, and expected bad communication. in the end, i got a bit longer delay, but like I said, i went into it with that expectation, and in the end, I'm happy.
stick it out, but by no means ease up on the attempt at communication. keep a list of your questions, because when i did finally get in touch with him, i'd always forget half of what i meant to ask him.
06-13-13, 07:34 AM
#71
to be honest, you're lucky to have received 14 emails, in comparison to me.
having said that, you're still waiting.
hold it out. I went into it, he told me 4-5 weeks, I assumed a month of delays, and expected bad communication. in the end, i got a bit longer delay, but like I said, i went into it with that expectation, and in the end, I'm happy.
stick it out, but by no means ease up on the attempt at communication. keep a list of your questions, because when i did finally get in touch with him, i'd always forget half of what i meant to ask him.
having said that, you're still waiting.
hold it out. I went into it, he told me 4-5 weeks, I assumed a month of delays, and expected bad communication. in the end, i got a bit longer delay, but like I said, i went into it with that expectation, and in the end, I'm happy.
stick it out, but by no means ease up on the attempt at communication. keep a list of your questions, because when i did finally get in touch with him, i'd always forget half of what i meant to ask him.
Has anybody ever tried getting a refund?
06-14-13, 04:18 AM
#74
06-14-13, 07:29 AM
#75
Website works for me right now.
"Please be advised that all sales are final, no exceptions. Any items returned unused will be charged a 30% restocking fee to help recover losses."
"Credit Charge backs
- Any charge backs against A-spec will be subject to the following terms.
- Any funds withdrawn from A-specs account will be subject to a 15% surcharge on the amount withdrawn while the funds are outstanding. If it is deemed by the card issuer the customers charge back was valid, the customer will pay no additional fee. If the claim was false or made under such pretenses and found in A-spec favor the customer will be recharged the full outstanding balance plus the 15% surcharge.
Why do we have this policy?
- In our years of business we have had zero charge backs. That says a lot about how we go out of our way to insure that while sometimes we may not be perfect, we do recognize when we are at fault and rectify it as best as possible. Some customers have in the past made false claims this was proven through process, and we were returned our funds. Even still we were out those funds until the process had been gone through. That means money is removed from A-specs bank account, and for up to 90 days, A-spec and the customer receive no money. As any company operates we need working capital or operating income, the customer is not out anything, either capital nor cash during that time as it was a charge on credit. We are a small company and if a customer charges back $5-$10-$15k it can be a headache to say the least to come in the next day and suddenly see thousands yanked out of your bank account unexpectedly. We put this policy in place to protect ourself and to make sure you are absolutely certain you exhausted all resources to resolve the dispute and have no ill will, false pretense, or fraudulent charges. We are certain that if you have, their will be no need for a charge back.
A-spec is not responsible for any product delays. We can not insure that our suppliers will always be on time with their estimates. We are very aware at times this can be frustrating for the customer and it is for us as well as we are stuck in the middle."
"Please be advised that all sales are final, no exceptions. Any items returned unused will be charged a 30% restocking fee to help recover losses."
"Credit Charge backs
- Any charge backs against A-spec will be subject to the following terms.
- Any funds withdrawn from A-specs account will be subject to a 15% surcharge on the amount withdrawn while the funds are outstanding. If it is deemed by the card issuer the customers charge back was valid, the customer will pay no additional fee. If the claim was false or made under such pretenses and found in A-spec favor the customer will be recharged the full outstanding balance plus the 15% surcharge.
Why do we have this policy?
- In our years of business we have had zero charge backs. That says a lot about how we go out of our way to insure that while sometimes we may not be perfect, we do recognize when we are at fault and rectify it as best as possible. Some customers have in the past made false claims this was proven through process, and we were returned our funds. Even still we were out those funds until the process had been gone through. That means money is removed from A-specs bank account, and for up to 90 days, A-spec and the customer receive no money. As any company operates we need working capital or operating income, the customer is not out anything, either capital nor cash during that time as it was a charge on credit. We are a small company and if a customer charges back $5-$10-$15k it can be a headache to say the least to come in the next day and suddenly see thousands yanked out of your bank account unexpectedly. We put this policy in place to protect ourself and to make sure you are absolutely certain you exhausted all resources to resolve the dispute and have no ill will, false pretense, or fraudulent charges. We are certain that if you have, their will be no need for a charge back.
A-spec is not responsible for any product delays. We can not insure that our suppliers will always be on time with their estimates. We are very aware at times this can be frustrating for the customer and it is for us as well as we are stuck in the middle."
