Over 3 weeks ago I ordered a rear end kit. 2600 dollars worth of parts. They told me it would take them 3 weeks to get everything together.. Well I can't get them to answer the phone or respond to any emails now. I'm more than a little nervous. I'm not sure what to do. Hope they aren't trying to run of with my money!

Anyway just though I'd let you all know.

Thanks...

 

Seriously!


Christ man. they said 3 weeks to get everything together and you are worried that they are going to steal your money?!

$2600 is a lot to you, but in the scheme of things to them it is a drop in the bucket. They arent going to scam you of $2600.

They are notoriously difficult to get a hold of. that doesnt mean they are taking your money. for all you know its in the mail as we speak and you came out and bashed them for doing what they said they would do.


Its poor taste to attack a vendor when they barely have even had the oppurtunity to get you the product you ordered in the time frame they gave you. If this was 3 months, and they said 3 weeks, thats one thing. But to post this up after before their timeframe is even past.... thats really poor taste. really poor.

Im not trying to be a dick man, but you should ask to have this thread deleted or closed. You WAY jumped the gun on this.

BC

 

Doing what they said? Jumped the gun?? Please...

They said it would be here in 3 weeks. It's been 4 and I haven't even gotten a call or email explaining why it's late. Just a little email or phone call is common courtesy.... And is the least they or any business could do... 3 grand or 3 dollars, it doesn't matter. If you tell a customer a product will be ready at a certain time and it's not you need to call them or let them know whats going on. Esp if it's a week past due...

I didn't jump the gun on anything and I certainly won't ask for this to be deleted.

 

Got a reply from Grant (grannysspeedshop) today. They tell me it should be out my mid next week. I surely don't retract any previous statements.

They all seem like really nice guys, but If you tell someone a product will be ready on "X" date and it's not you need to call and let them know by that "X" date why it has been delayed. IMO you need to call them earlier than that if your are running behind. If I had a deadline and races to enter this could have ended badly.

But It's nice to actually hear from them. I'm sure it will be a great product.

 

vxturboxv, a little research would have turned up the fact that little or no communication is pretty much par for the course with Grant.

anewconvert, it's not unexpected or unusual for people to get anxious about receiving no communication when they've already paid for something and it hasn't been delivered when promised (also par for the course with Grant), especially when you're talking about $2,600. However, as vxturboxv pointed out, it doesn't matter how much was spent.

For the record, Granny's is just Grant. Not a big mail-order and internet business like Jegs or Summit Racing, just Grant. This isn't a big operation we're talking about, and his customer service is almost non-existent.

Also for the record, Grant would steal. I'd consider not returning the ~13k mile FD engine cradle, steering rack, powerplant frame, driveline, and aluminum transmission tunnel braces used to develop his FD conversion parts stealing, because it's been over 7 years since Grant took them from me and there's been no indication that I'm ever getting them back or that I'll ever receive compensation.

Read up...
https://www.rx7club.com/v-8-powered-rx-7s-299/anyone-considering-v8-conversion-kit-grannys-140838/

 

The only way I deal with Granny's is COD. That way, if I don't get my stuff, they don't see my cash. I get everything in 3-4 days from order. Funny how that works.

 

so have you gotten your stuff yet?

 

Nope! I called them up this weekend after they said it should be here mid last week. They told me they would try and ship it by monday. We'll see...

 

I ordered from him a fd kit back in febuary and goit it a week early. I heard he';s slamed with orders but it will show up. I had nothing but good service.

 

If this is getting you bent out of shape, my lord, betty by stock in tylenol or mylanta or something... When I did it, the V8 Swap sourcing parts, and getting the right thing within a timeline nearly drove me NUTS... I was promissed a car running in 4 Mo. it took 11.5 ..... an must have spent at least $200 in cell phone charges tracking people down, after a while I decided to just call to embarrass people, I'd call 1x a week, "What you STILL haven't gotten my **** out the door ?" But that was X weeks ago that you sai'd I'd have it...

Get used to it... it will get worse before it gets better...

 

hhhmmm...
gettin ready to order some stuff form them as well, but i need my stuff pretty quick so i dont know. How does the COD thing work? Can anyone do it or do you have to be a company or something? I like my stuff quick!

 

If you're starting to order v8 rx-7 parts now, don't expect the stuff to be on time.


I have never had a problem with Granny's, he has always shipped my stuff in a timely manner, but I did order my stuff a couple of years ago, before v8 rx-7's blew up.

 

Let's be fair. It's not like this is a new problem for Grant, only brought on by the increased demand. He's always had problems with telling people one thing and doing another.

 

all i have to say about grant is that i talked to him 4x a week for 3 weeks asking questions to source the correct parts (of which had nothing to do with anything he sells, only stuff to work with them)... the trick is keep trying the 2 numbers for a couple minutes, although the real trick is callin early so he picks up. I am in the same time zone so its easy for me to get a hold of him when i get to work.
Jimlab has a unique situation, what i will say in GENERAL to everyone else tho... for the most part until someone starts mass producing these parts (which they wont) everything will be behind, almost always.
keep in mind as stated before, granny's is grant. thats it. He ships a little slow, but as far as customer service, knowledagbility, and help....i couldn't have even started this without it.
As popularity increases im sure more people will make this stuff, and it will come from china and you guys needing it all yesterday will be able to get it from your internet china overnight shop, and ebay

 

Delay isn't the problem.

People typically don't mind being told that it'll be awhile longer before they receive their parts, as long as they're told. They do tend to mind being told that parts have shipped when they haven't. The first is called being honest. The second is called lying.

No offense, but this shouldn't be that difficult to figure out, and making excuses for this type of behavior is what allows it to go on.

 

100% agree!!!
i have patiently waited for parts upwards of 6 weeks with no problem because i was told it was on back order and would be a while.
However recently "bought" an HK1000D amp and was told a few times "it will be shipped tomarow" after about 4-5 weeks i got pissed and asked for a refund. They didnt have the items in stock and KNEW they wouldnt have any for atleast 4-6 weeks yet they made the auction with "in stock, ready to ship" in the title...
I ended up getting a negative feedback on ebay because they sold something they didnt have.

 

agreed. if i called and was told it would take 3 months, i would have ordered and delayed the engine pull etc that long. i wasn't going anywhere else.
underpromise overdeliver.

 

C.O.D is the ONLY way to go when dealing with GRANNY'S!!!!! I have made about 6 purchases from him and 1 was a cash deal that took forever!! After that, I have ordered everything C.O.D and have gotten within afew days!! He ships mostly through the USPS because he says, FedEx and UPS don't like to come there because he is in a remote mountain area. They show up about 1 time a week!!
The best way to get ahold of Grant is to call him on the phone around 2pm PST.

 

Forgot to meniton... I ordered my kit form him and was told it would be around two weeks. Ended up getting the kit about 5 days later. SWEET!
HOWEVER i regret buying the kit. First of all they seem WAY over priced! I mean there is may be $25 bucks worth of metal and could be built start to finish in about an hour. On top of that, the amount of time it took me to get this "bolt in" kit to fit, i probably could have made up somethign myself for under $50.

I dont... may be its just me but i am dissapointed with the overall experience...

 

In my experience, people who whine about how they probably could have built something for less usually can't. They just like to whine.

The first dead giveaway is that they don't really understand the manufacturing processes involved. Well gee, there's only about $25 worth of steel here and "all" he did was weld it together. Sure it's relatively easy to weld a couple pieces of steel together -- assuming you have the skill and a welder, which most people don't -- but to fabricate the components involved prior to welding takes time, even if you have a welding jig and templates to recreate something you've already built before, not to mention the R&D involved in making the first one.

LABOR is the majority of what you're paying for with a low-volume hand-fabricated part, and EXPERIENCE with making a part you've never built yourself is most of the rest. MATERIALS are dead last in terms of cost. You claim you could have made the parts yourself, and you were honestly not aware of that?!?

This isn't that difficult to figure out. If your time is less valuable to you than the cost of paying someone else to make something for you, and you have the tools and skill required, then do it yourself. If it isn't, then pay someone else to do it for you and unless there are obviously flaws in the function or safety of the product, you have no room for complaint. If you could have done it better yourself, YOU SHOULD HAVE.

Having to widen a couple holes on a part where manufacturing tolerances on the car itself can affect the fit is not even worth mentioning, let alone whining about. With this hobby, it's EXPECTED that you'll have to do a little work for a perfect fit.

"I could have built it myself for less". If that's actually true, then why didn't you?

 

Yes, i ACTUALY could have. I got a 3.4DOHC into my '87 Fiero and also got a 3800SCII into my '86. Needless to say, this would have been much easier than either of those. The ONLY reason i didnt want to do it myself is because i was rebuilding the engine, swapping rearends, fitting my body kit, doing other msc. body work and a few other things so i figured it would just be quicker and easier to order a "bolt in" kit.
The work i had to do on the kit wasnt HORRIBLE, btu it was more than i expected. I did have to open up a couple holes, and trim quite a bit to get it to clear the power steering lines where they go into the rack. It wasnt the worst thing ever, its just that when i pay that much for a "bolt in" item i expect it to BOLT IN.

 

I would never expect anything to just BOLT in unless its an OEM piece....and as far as fabricating a swap kit in an hour I'm with Jim on this....i have a giant welding and fabrication and machine shop at my disposal. I may attempt to build one but i won't expect it to take less than a week or 3 to fab one up so it fits perfectly. (T&E and R&D)

 

really? that long?
i dont have much except a nice welder, some hand tools and some air tools to cut with and i fabbed up the mounts for my fieros in under 4 hours. Keeping in mind that in order to test fit them, you have to raise the car of the engine cradle, there is no raising and lowering the engine for a quick test fit.

 

You're my hero.

 

4 hours start to finish, eh? I'm sure that's a quality setup, with lots of calculations for driveline positioning, force and strength, and optimal strength:weight for the mounts.