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Just had my tuned up there two weeks ago and i've been talking to them since last week. I know there hours are 8am-5pm break for lunch from 12-1pm CST.
Just purchased a water pump from them today.
Took a couple of tries, but a nice gal picked up the phone.
She helped me out with my questions and got my order entered.
I've never had a problem with rotary performance/ Rx7.com. They've been around forever and they're great The site is a bit outdated though. Some of the parts listed on the site have been discontinued.