DaoNhatHai

iTrader: (38)

It was recommended after bringing attention to the moderators that I voice out and describe a bad transaction I had with member Sephek so here I am. I will do my best to recount all the activities since receiving his initial pm for 2 HKS filters.

Sephek: Hi, are the HKS filters still for sale? Are these the complete assemblies with the frame or just the foam part?'m assuming the filter diameter is 150mm?

Thanks.

Daonhathai: Its the filter assembly. Inlet to maf is 80mm, intake filter surface area is probably 150mm.

Sephek: Sweet, I will take both.
How much shipped to 95065?
Also, what is your paypal.

Daonhathai: Shipping would be 40 probably because the boxes they're in is pretty big. Paypal is daonhathai@hotmail.com

Sephek: Payment sent, let me know when you've shipped them.

Thanks.

Daonhathai: They are on the way, shipping was 38.16 for air mail. Tracking number was only with express air mail and that was like $50. You should get it by thursday I'd imagine. Please let me know when you receive the items.

Sephek: Will do, thanks for the update.


Everything seemed fine here. I then PM'd him to see if he has received the items yet since a tracking number was not available.

Daonhathai: did you get the filters yet?

Sephek: I have not, hopefully will receive them tomorrow or Sat.

Daonhathao: Keep me posted. Wish they'd just give a tracking number regardless of how fast the service is.

Sephek: Received one filter today. Pretty sure your post says 50 for each, postage says 15.56.

Also, dimensions are 200x90mm (its right on the box btw)

Shipping "packaging" is mediocre at best. I mean really??

Need a full refund, these are useless to me in this size. Will ship this thing back next week..

I could get the same filters cheaper from ebay.

This is where I believe there was a dispute case filed on paypal and having after presumably coming to an agreement on paypal through their process I pm'd him.

Daonhathai: Have you shipped the items back?

Sephek: nope, need you to pay for shipping since I paid for your end. Also, there is no return address.

At this point I pm'd him and said to keep the filters so he could possibly resell them in his local area as he was unwilling to ship them back to me at his own expense. No further contact has been made.

I have messaged a moderator explaining that if he wants to keep the filters, from the $110 I refunded him; $50 back to me would be satisfactory for me (he receives $60 refund PLUS keeps the filters). I can fully take responsibility for not measuring the actual filters themselves but did mention it was "probable" that they were 150mm. At the end of the day I lost out on this transaction, not catastrophically but still $40 shipping + price of the filters out of my pockets. I have the receipts for the shipping @ $19.08/each item, but the postage according to him reads $15.56.

I am not in the market on here to scam people $7 (Which I also refunded him) and have been on here for a while with a good transaction reputation (iTrader score).

Here are the paypal claim details:
6/22/2013 23:39 GMT-04:00 - PayPal: Hai Dao accepted Eliud Luna's $110.00 USD refund. This dispute is closed.
6/22/2013 19:47 GMT-04:00 - PayPal: Hai Dao offered a $110.00 USD refund.
6/22/2013 19:46 GMT-04:00 - Seller: I have Reciept for the shipment of 2 filters. I will accept responsibility in sending wrong sizes. However, having shipped 2 items I am refusing to lose out on shipping costs for 2 items. If the postage says $15ish then refund would be $140 - $30 (15X2).
6/22/2013 19:46 GMT-04:00 - PayPal: Hai Dao denied Eliud Luna's request for a $140.00 USD refund.

Following this post, I will be PMing him for the requested $50 and will update this thread accordingly. I am not badmouthing him but feel I should not lose out either so am posting as advised.

Sephek

iTrader: (20)

Hello, I do not want to keep something which I am not going to use.

I asked you what size the filters were and you stated " is probably 150mm"
The reason I asked was because they can be found for around $20 shipped from Ebay/China in the 80mmx200mm dimensions and I cannot use them for my application.

The box clearly has the size labeled in visible letters but you couldn't take a second to verify them. As stated on the dispute, I would have returned the items within a week if I had received a full refund, but you refused to pay the $140 I had payed.

I don't think its fair for me to pay shipping both ways for a mistake you as the seller made.
You should take responsibility as a seller and admit that it was your mistake for not verifying that the size was the one I was looking for. I tried really hard to look at your pictures but unfortunately it was impossible to determine so I trusted your word.

You told me to keep these filters, and sell them locally. You never stated that you wanted $50.00 for the filters nor that you would be leaving negative feedback. I'm really sorry but I don't have the time or need to sell the items for you, and I don't even think that's permitted.

I was going to be fair and ship the items for much less, with tracking and packaged WELL, but you refused to cover shipping expenses.

The condition of the packaging, if you can even call it that, was the worst I have seen. You basically, shipped these filters in their original boxes as two separate items. The boxes themselves look pretty beat, no bubble wrap, no paper, nothing to protect them. Also, yes the other filter arrived the following day after the first one had arrived.

I was never provided with a return address either so I have no idea how you want me to ship your parts back.

Look http://www.ebay.com/itm/Mushroom-Style-3-inch-High-Flow-Washable-Air-Intake-Filters-HKS-Performance-JDM-/140920898459?pt=Motors_Car_Truck_Parts_Accessories&hash=item20cf8a439b&vxp=mtr. This is why I wanted to make sure you had the specified size, the 80mmx200mm can be found for much less than your asking price via ebay.

I really don't think it would take me more than $30 usd to ship these back, but its not really about the money why I refuse to ship these items until you pay for shipping. It is about you taking responsibility for your actions and admitting that you were at fault.

The correct filters have been purchased through Banzai Racing, which is what I should have done from the start.

I didn't bother to look at your feedback but it seems like I should have prior to dealing with you.

I may not have as much "rep" as you do but I have never had such terrible experience from a seller before, nor this kind of feedback from either a seller or buyer.

Again, thanks for the negative feed without wanting to deal with this in a clear manner. My apologies for not being able to decode your cryptic message, "keep the filters and sell them locally." Now that you clearly stated what you really want, I stand by my terms if you want to have your items back.

I'm not asking for anything more than what is fair, and I did try my best to deal with the situation here.

Sephek

iTrader: (20)

Oh and I also agree with the title, worst transaction I had as a member here.

Sephek

iTrader: (20)

You couldn't state this sooner because..? Also, from now on, I will not be replying via private messaging and will only communicate with you through this thread.

DaoNhatHai

iTrader: (38)

Sounds good to me.

Sephek

iTrader: (20)

I will address some statements from your posts:

Yes, I opened the dispute because you didn't reply to my PM, while you were logged on and updating one of your threads, I waited and no response.

This means what exactly? That you wanted me to sell your parts and give pay you $100.00? Like I mentioned before, I am rather busy, work an 8 hr job, 6 days a week and have to commute, this means I would have to take out at least an hour off work to drop this off, lose $25 (hr. salary) from said trip and on top of that pay another $25-$30 (shipping) + $0 (packaging) for your mistake. That comes out to about at least $50 being generous. Also, my Paypal dispute clearly stated that the items would be returned once I had received a full refund. Look at your last message clearly and tell me what kind of reply you wanted to hear from me.

$50 back when you probably bought them for less than $20? I don't need or want to keep these filters, you mentioned that they were probably 150mm? Yet it is a fact that the size is specified clearly on the exterior of the box. You lost $40 on shipping? Yet you only paid 15.xx for each item and refunded how much? $110.00 from $140.00?
The postage does read $15.56, will provide details tomorrow, too tired to take pics..

I am not here to do that either. Yes you have been here for a while but you do not have what I consider good transaction reputation with two consecutive negative feedback ratings. What is this $7 which you speak of, the refund was short by $30.

Don't bother, just post up here and we will get this sorted out.
I do feel bad for keeping your items but if you think you're losing out on this transaction then what do you think I'm getting out of it? I haven't sold your items as they do not belong to me and I cannot sell them for you. I have already purchased a genuine 80x150mm set from a trusted seller (Banzai).

I'll tell you what I can do, I will accept $30 to completely cover shipping expenses, packaging and my time from work. I will provide a tracking number and will include a picture of the shipment along with an image of the receipt which will be posted on this thread. Next time you should be sure of what you are selling and avoid words like probably. As a seller you should already know what you are selling and shouldn't be guessing about simple specs.

I cannot make sense of your logic for wanting me to pay for your shipping end and mine, like I said, its not about the money. You have to take responsibility and hopefully this will teach you to be a better seller. Sure, you will be losing $30 for shipping, but you will still make $70 if you sell them for $50 each, and I will be losing $40+ on something as simple as checking a number.

If I had agreed to ship your items at my expense both ways, I would be short of ~$80+ and what exactly did you lose, or gain from this experience?

I believe that we are both at fault here, me for trusting your "probably" statement and you for being too lazy to check the dimensions. I don't think its fair for me to carry all the burden.

rx7roller02

I think it would be fair for the seller to cover the cost of shipping, since he admits he is at fault over the dimensions.

However, I think that there are too many details being hashed and rehashed here. I do not see anywhere where he asked you to keep the parts and sell them FOR HIM...he simply said you could keep them and sell them since he had not heard back from you.

Regarding PMs, it needs to be said that there is often a lag between when you send one and when it is received. Do not think that just because you sent it, that it showed up instantly in his inbox--it doesnt.

Regardless, I agree, both of you are at fault in this. Why would you buy these filters, knowing ahead of time that there are different sizes?? Why wouldnt you ask to verify before sending money? I know I would. Seller has already admitted responsibility for his end....

At this point, it would be best to just focus on getting this resolved. Seller states that he has a receipt for shipping, but if you can ship for less, thats fine--please get him a quote for the shipping. Seller, I am going to ask that you cover that cost--you refunded all but shipping already so is still out the original shipping....he should not have to pay for that twice. I am asking that you both keep the updates in this thread so that all parties will be protected. If I can help at all, just ask. Thanks

Jon

Sephek

iTrader: (20)

I agree, sorry for jumping the gun. Actually, he said that right after I asked him to cover shipping expenses for not having fully refunded me, not after not hearing from me. That was his last message to me. Since he didn't fully refund me I didn't really know what to make of it, just that he wanted me to keep them, I suppose I should have replied with a thanks at least. I didn't bother to reply because I didn't think much of it really then I suppose at some point he changed his mind and now wants $50 or his items back.

I suppose he didn't directly state that but its implied if he wants me to sell them locally and give him $50.

I did wait for about an hour while he was logged on which I thought was plenty of time. I should have waited at least a day, I was just rather upset at the moment.

I didn't know they were different sizes, I asked him if they were the size I was looking for and he stated that they "probably" were and I agree that I should have asked him to verify it at the time.

This is exactly what I wanted from the beginning, to ship these things back asap but the seller just threw in the towel after I asked to pay for shipping on his end.
I wasn't asking for a ridiculous amount either and I told him I would provide better shipment that he did. I will try to get a quote soon, perhaps online via usps.

Below are some pics of how the parts arrived, the boxes are a little beat from shipping, luckily they didn't burst open as one was about to..

First "package" I received in the mail


Clear description of the dimensions


Postage for first package.


Second item, still sealed.


Postage for second item, no return shipping on this one either.


Both items side by side


Comparing the 200mm with the 150mm


Although the packaging looks legitimate the build quality is not the same, chinese knockoff most likely.
Also note the size difference between the two.

Sephek

iTrader: (20)

Just updating this thread, I will not be able to get a quote/s until sometime next week due to work.
I will update this thread once I manage to do so.

Natey

iTrader: (19)

Bummer on both ends. It doesn't seem like anyone's tying to be shady, just a crappy misunderstanding.
On one hand, the reason anyone sells things because they NEED money, and maybe that return shipping just wasn't gonna happen. I can definitely identify with that.
On the other, when you send perfectly good money to someone, you expect what you ordered. He's got a good point about the 80mm ones being much less expensive, and the original HKS boxes clearly say what size the filters are.

Either way, yum-yum on the Blitz SMIC.

Sephek

iTrader: (20)

Yea it does suck, I just wanted to save some money but ended up wasting more lol.

Anyways, I was able to get a quote from USPS today.

The cheapest quote without tracking or insurance was: $21.75

With tracking it will be: $40+

So there you go, you shipped it the same way without tracking but you paid twice as much.

rx7roller02

Alright look, stop knocking the guy because of what the shipping company charged him. All youre doing is adding more drama where there doesnt need to be any more. He is no more responsible for what someone else charged him than you are. How's about we focus on just getting this done?

Sephek

iTrader: (20)

Jeez, I go through the trouble of finding him the cheapest way to ship and now I'm trying to "knock" on him?
Technically, I paid for that shipping so I'm not sure what the problem is.
If he feels more comfortable with a quote from UPS, Fedex or DHL let me know though.

Also, I have been focusing on getting this done from the first day.

rx7roller02

Finding the shipping is one thing....comments like this:
...are clearly beyond that. And you know it. Enough already. No amount of comments like that will put an end to this.

Technically, you have all your money back except for the shipping, and you also have the guy's parts, so I think it is obvious what the problem is. This is the second time you have criticized him about the shipping cost. He paid what he paid, get over it already.

Sephek

iTrader: (20)

I wasn't criticizing the shipping cost, it was only a comparison nothing more. If you took it out of context then that's on you.

I don't think I ever said that I over-payed for shipping so there's nothing for me to "get over", but you're probably going to keep on bashing me about how I'm making a big deal out of it regardless...

The real problem here is that he doesn't seem interested in paying for shipping so I'm a little lost here as what to do. Specially after he tells you to keep the parts and a month later makes a thread about keeping his parts.

The only input he has provided was the single post "sounds good to me" and other than his initial post has put very little effort in trying to solve this issue imo.

Like I mentioned before, I'm trying to cooperate as much as I can on my end but I think you need to let him talk for a minute rather than you and I arguing back and forth on something as meaningless as over-analyzing my comments.

I don't see what could I possibly gain from keeping $20 ebay filters.

rx7roller02

I'm sure no one thought that you were criticizing him about the shipping--youve only brought it up twice....

Look, I dont much like your tone. You brought this on yourself--I asked you quite politely from the beginning to focus on resolving the issue, not complaining about these other details. You agreed to that. And now, here you are, back on the details that have nothing to do with getting this solved.

And for the record, you DID complain about overpaying for shipping--you complained to him and then you verified here that the number on the shipping label did not match what he told you he paid. But thats over and done with and there is no sense in continuing, nor is there any sense in continuing to claim differently.

You could always ask him....thats what I did. I'm here to help, but this is your transaction....at this point, no one should have to tell either of you to communicate with each other.

see above.

First off, I'm one of the people who runs this section. Check yourself.

Second, it is not up to you to tell me how I am to run this section.

Third, nothing I have done would prevent him from dealing with this. So lets stop pretending here and now that I am somehow "not letting him speak". I mod this section, that makes it my job to address things you post. The sooner you understand that, the easier this will be.

Finally, I'm not here to argue with you. I'm here to tell it like I see it. I asked you politely to keep it on the point of getting it resolved....since then, youve done more complaining than anything else...and you even agreed not to do that. You can do nothing else until he finally decides to chime in, so leave it at that and stop giving me so much static.

DaoNhatHai

iTrader: (38)

I have transferred the funds to paypal, please either pm or post your email/paypal.

DaoNhatHai

iTrader: (38)

I have transfered funds to my paypal account, it will take 6-8 days to process. Please either pm or post you paypal.

Sephek

iTrader: (20)

I apologize for my comments as of late, I've been dealing with personal problems which have gotten the best of me.

I will be shipping the parts sometime next week and will update you guys accordingly, thanks.

DaoNhatHai

iTrader: (38)

Refund for shipping of $21.75 USD has been sent

Sephek

iTrader: (20)

Payment received, will ship them next week, thanks.

Sephek

iTrader: (20)

Shipped them today, sorry for the delay.