RICE RACING

There is nothing shady about it, i am involved in it to help both parties out and to resolve the situation since I am well known and have been on here a long time. Plus i can give objective views not knowing either party that well so no sides taken on my part.

glad its resolved and we will leave it at that

F1blueRx7

iTrader: (5)

When I purchased my PowerFC I used JapPartsSpecialists.com (Jps-trading.com) and I got my powerfc FAST through customs. I think it took exactly 1 week to get to the east coast.

RICE RACING

I buy alot through JPS trading, they are good but the communication barrier can be difficult at times *especialy if you have a problem with a part* as i did recently with a HKS dump pipe of a T51R kit.

With ref to this problem, some companies had stock of Apexi gear, some did not, when **** hit that fan with the parent company it fucked everyone along the chain be it a BIG middle man supplier or an individual friend in japan as many of us have supplying us parts directly...... no one was immune from it. again heppend to me personaly at hands of other suppliers.

At any given point in time people need to realise that when parts are not on a shelf then you have to wait till then come into stock, this causes problems for ALL companies be they nengun, JPS trading, RHD Japan or "Leb off the back of a truck discount supplies !" .... I personaly have delt with almost everyone across many countries in many different sectors of parts supply and NO ONE is immune from problems.

Its very very rare that a individual or business will intentionlay **** you around or rip you off ! RHD japan are definately NOT like this as i said at the start after getting involved, the reasons are there from both sides of the fence and you can choose to pick which ever side you wish, but without emotions involved there is cases on both sides and it 100% not a clear cut case of anybody ripping another person.

I could start threads every day about being stuffed around by suppliers, you just need to lower your expectations and realise its not like buying a burger from a McDonalds drive through ! if your so concerned then support your own local parts corner store or start up your own parts supply business as see how ******* hard it is to keep on top of it all (we are not talking a dozen product lines here) try hundreds!!! Unlike most I have done just this as an official job for 4 years and know the difficulties in it very well. retail is a ****, be more understanding, not so demanding, OR go do it yourself

Its all too easy to slag the **** out of a person or entity without anyone hearing both sides of the story, grow up and move on and DONT jump on the ******* bandwagon especialy if you have never delt with them or worse still just want to add a 2 buck opinion on the matter

ImStillOnJava

iTrader: (30)

ive always had wonderful experiences with rhdjapan, ive spent a couple thousand with them already, and have a couple thousand more to spend and trust them with. they've always been very quick with email responses, and their site always states when they'll be off/closed for whatever holiday is going on.

BlueTII

Here is what a I know:
Ordered 3 Power FC's from RHDJapan and got jerked around for weeks

Ordered 3 Power FC's from Qualified Japanese Parts and received them in 4 days via express mail for $50 less

R-R-Rx7

iTrader: (24)

I was really happy with rhdjapan. i bought stuff for me and my friends worth of a few grands and i got a gr8 service in return

but the last 2 months have been a pain in the *** with rhdjapan and im not happy with them at all
and they dont even reply to the emails or answer the damn phone

they are probably in some sort of a problem

we ll see...!!

7_rocket

iTrader: (6)

Well I just received my part. That was damn fast. I'm happy

R-R-Rx7

iTrader: (24)

It seems that the problem with RHDjapan is found

Patrick called me in the morning after reading this thread and it seems that the problem was found. the emails wouldnt go through, and the time i was available to call them was during their lunch break

He called me not give me excuses but to sort me out and he did.

Once again thank you RHDjapan for providing good service

Thank you RHDjapan

CDNFC3s

I'd made a purchase from RHD about a year ago on Ebay and had a problem. They were protesting some advertizing rules Ebay had set down regarding website info on auction pages. They refused to give me positive feedback because of Ebay's policy. I wrote them a letter saying that I thought that was sleezy (because I had nothing to do with the issue at hand) and that I would respond by giving negative feedback. They left a positive in a matter of hours... not a pleasant experience- they were trying to pressure the buyer to lobby Ebay into changing a policy. Pretty shady ebiz ethics, in my estimation... similarities I see in BlueT2's dealings with RHD.

Patrick@RHDJapan

I suppose it would be good for me to come on and post since there seems to be some confusion as to the legitimacy of what we do here at RHDJapan.

Id first like to introduce our company. We do not run a pyramid scheme as that is a highly illegal financial scam and if you take the time to look up what it is exactly you will see it has absolutely nothing to do with what we do. I would also like to say that no customer ever has been cheated out of money they have paid to us, ever.



Patrick Antell

Patrick@RHDJapan

That doesnt sound realistic at all. We were asking you, one ebay user to lobby ebay the largest internet business in the world to change a policy for us? What is your ebay user id?

CDNFC3s

yeah it does sound kinda unrealistic doesn't it? Something that I just made up off of the top of my head, you think?
I'm seeing a pattern in the way dealing you deal with criticism, Patrick... call the customer the bad guy. Why u would refuse to give a customer feedback because of an unrelated issue with Ebay was baffling to me... YOU tell me why you/your business did it. THE ONUS is on you.

Patrick@RHDJapan

We are not calling you a bad guy. The information you have provided doesnt make sense so i asked for your ebay user name. Is theonus your ebay user name? This is our policy for feedback, as you can see we ask that you leave feedback first before we leave feedback. Perhaps you didnt leave feedback first?

For ebay customers: If you would like us to leave you feedback please leave us appropriate feedback after you receive the item, we will see that the eBay transaction has been complete, you are satisfied and we will leave feedback in return. Please let us know if you would like to see other quality items at great prices on auction or web-site.

CDNFC3s

it was an M's front strut tower bar for an FC3S. you guys didn't respond to numerous emails concerning why feedback hadn't been left... until I received an email saying that RHD wouldn't leave feedback for any of their purchases because of an Ebay aution policy that RHD Japan had been in violation of...
I could leave more detail, and I probably will, but I'm not sure leaving my ebay ID all over cyberspace is a great idea... anyways, I'm sure M's strut tower bars for FC's don't go up for auction everyday...

Patrick@RHDJapan

Actually we sold tons of those last year. They are quite rare outside of Japan indeed. But we didnt purchase anything on ebay. Our policy hasnt changed for the past 5 years.
For ebay customers: If you would like us to leave you feedback please leave us appropriate feedback after you receive the item, we will see that the eBay transaction has been complete, you are satisfied and we will leave feedback in return. Leaving your ebay id is up to you you could even send it to me personally at rhdjapan@rhdjapan.com if you would like to get a better explanation.

BlueTII

I think it is funny that you have come onto this thread and still have not offered any type of apology for the dreadful customer service that I received from your company. It is really a shame, since we launched our Power FC adapters for the S4 & S5 FC3s we have been recommending you as the source for the PFC, we will not be recommending you for anything in the future. You may think "so what?, you are just one company" and that is the thought process that shuts down most companies that go out of business.

Patrick@RHDJapan

There is nothing funny about it really. I think that the multiple spam messages you sent from multiple mail accounts demanding your money back when we were closed was quite uncalled for dont you? How can we do anything when we are closed? I think that your were told in the beginning it would take time for the power fcs and you initially said it was ok but your customers couldnt wait forever. The power fc issue is well known throughout the industry and knowing this you should have asked us about changes in lead times before purchasing. Our policy is just like all the other exporters from Japan, if you needed them immediately or the day before you purchased them you should have either sourced them locally or purchased stock to have in your store. We have over 80 fd units back ordered now for our stock alone and that is not including other shops stock that we purchase as well. We sell our stock before it even comes in and there is nothing we can do about it. Id personally prefer that Apexi just went out of business rather than dragging on like this. Our customer service is top notch when we are here, if we are closed for national holiday that is another story. I think you will be hard pressed to find someone who is unsatisfied with our customer service. We do it all, we track down parts that are not sold on our site, we find cars for customers, we get Amemiya to tune computers and modify throttle bodies for customers we even get t shirts signed for some customers. But if we were closed then we were closed and there is nothing we can do about it. If you didnt see the pop up that cannot be blamed on us man, come-on. Your browser should have alerted you that there was a popup that was being blocked and asked you if you wanted to view it. You cannot blame us for not knowing that we were closed. Bon holiday is when people in Japan mourn their ancestors. HKS, Amemiya, Trust, JUN, and all the rest were closed down that week and everyone in the industry knew that. But you know what lets put it all aside, yes we will apologize to you. We are very sorry that we could not reply to your emails and I am personally very sorry that I took holiday and failed to notify you properly that the industry was closing down for that week and no shipments no payments nothing would happen for that 7 days. We are all sorry for the trouble we at RHDJapan have caused your business and hope that some day you may find it in your heart to forgive us.

BlueTII

I guess it was spam, considering it was unwanted. It doesn't matter, I have my money back, I have the Power FC's from another source and they have already been installed in the cars.

You will never get another dime out of my company, nor will I send any of my customers to you for parts. Someone was there to cancel the order in your system, refund should have been issued at the same time. Instead you opted to keep the money and hide behind a holiday as an excuse for not responding to emails. Ironically people in this thread were getting responses during that same holiday.

F1blueRx7

iTrader: (5)

Kudos for apologizing, however the advertisement in your first post is inappropriate.


If the buisness is closed you should prominately display this on the page itself, while assuming that most internet browsers have pop up blockers turned on by default.

Patrick@RHDJapan

The bottom line is regardless of what it looked like to you your order was not canceled until you got your money back. Thats just a problem with Apexi. You found your way to the 10%, its a minority and unfortunate. We will push to lower it to 95% / 5% in the future.

f1blueRx7, yes we thought about it but the layout of the site just doesnt allow this. But as many valid legitimate websites still utilize popup technology im not sure we are in the wrong here. Perhaps when we debut our new yahoo auction proxy site we will take that in to consideration with the design.

Herblenny

iTrader: (13)

I'll add my 2 cents.. I've done several transactions with RHDJapan and yet to encounter any suspicious tranactions.

So far they have gone out of their ways to help me obtain rare Japanese parts.

PHILIP SOHN

Donjuan

I 2nd that.

Patrick@RHDJapan

Thanks to Donjuan and Herblenny for acknowledging the extra work we do to provide the Rotary community overseas.

hwnd

iTrader: (4)

This is true, I've bought a few hard-to-find HKS 60mm gauges from these guys.. Also prompt with shipping info,etc. As a matter of fact, I received the bulk of my order on Thanks Giving day (via USPS). I cant find any part of my transactions with them that wasn't top notch.

RETed

It's too bad nasty disputes like this will tend to polarize us RX-7 folks.
I dunno if there are any old timers in here who remember the nasty "split" with RHDJapan years ago when the **** hit the fan in the RX-7 Mailing List...
It was enough scare me not to have anything to do with them.
Over the years, RHDJapan has built up a pretty good reputation on eBay.
RHDJapan does sells some pretty rare stuff that is very hard to find from Japan.
I've spent hundreds of dollars on speciality gauges which are hard to find or HKS USA just doesn't bring into the US - HKS 46mm warning.
Every transaction has gone through very well.
I've have extreme confidence if I have to do it again.
I can only quote my experience - that's the only thing that matters to me.

Now, you have individuals trying to convince the "other guys", but I don't think it's going to work.
Both sides have their supporters, and it's their (the supporter's) choice.
It's just hard to come in as a vendor and try and clear up your name - there is no way you can come out of this smelling like a rose.
It's too bad that there are certain people who state they will never do business with RHDJapan due to this very thread, and that's the extent of their involvement with RHDJapan.
Too bad we can't restrict this to those who do have 1st hand experience with particular vendors, or else we should just turn it into a poll...

1) I support RHDJapan.
2) I hate RHDJapan.

Oh well...

And now back to our regularly scheduled programming...


-Ted