BlueTII

Purchased $2250 worth of parts from their site. After waiting a couple weeks, I contacted them to find out when the parts would ship since the order status simply said "approved". They said they did not now when they would have the parts in stock, if ever. My response was "cancel the order and refund my money".

Long story short they cancelled the order but have not refunded anything and no responses to any communications.

I am sure there are going to be people saying they never had a problem with them, all I can say is good for you. I am currently out $2250 which means that even if they do refund the money I will never do business with RHDjapan again, just based off the BS I am going through now.

rogrx7

iTrader: (11)

Did you call them?

Sprockett

That sucks, Chris. Are they located here in the States or is it an overseas thing? If it's in the states, I'm sure there is plenty of legal things you can do, including having a charge back from your card carrier (if purchased with a CC/Debit card). What they did is not legal, so you should definitely be able to get that back.

spiritrmazda

iTrader: (3)

Keep us posted, while looking for parts, everyone talks about RHDjapan's prices but I wasn't sure how they did business.

TRUST

heh i looked at that site before and it just looked to good to be true. i had doubts about ordering from them the first time i looked at their site

good thing i never ordered anything

7_rocket

iTrader: (6)

They are quick at replying to emails, I bought a feed headlight cover from them but they said FEED in on vacation so my order is on backorder. We'll see how it pans out

TRUST

ah man... lol

eternal backorder

RX7 RAGE

iTrader: (22)

I've ordered a couple things from them with no problems fortunately.

pnoy1duh

iTrader: (8)

Well that blows...I've spent nearly $2k with them and have had 0 problems. Then again, I usaully ask about stock before ordering stuff. Hope it works out for you.

Sprockett

This is the part I don't get. How can you sell something that you aren't sure you can ever deliver to the customer? How can you take someone's money while being unsure that they will ever get the product they paid you for? That makes no sense at all...absolutely the worst way to run a business.

Heisenberg

iTrader: (3)

i have had no problems with them in the past. I was questioning them about my PFC before i ordered. The explained they place there orders to Apexi when they recieve them.

I dont know what you ordered. But I would never place an order to them or anybody over seas if i was in a hurry to get my part. I am curious to hear what you ordered that made them say they may never get the part.

charlies7

iTrader: (4)

Dam Chris that really sucks, I was planning to order some stuff from them actaully sometime this week.

Japan2LA

iTrader: (256)

Well......


Chris, I am curious to what you ordered from them?? Was it OEM engine internals? I will not talk bad about them as that is not my style plus I know those guys from when they had a small shop here in the USA.. Torrance CA. and I think competition is a good thing... It does interest me as I recently had some members here bashing/harrasing me about my pricing on New engine internals.. I know for a fact that I have the LOWEST price on BRAND NEW OEM engine internals in North America, even lower that those who have mazdacomp... yet that was not enough for some people here.. not to mention I can even offer deeper discounts on quanity orders...and I am based right here in the good old USA.... Anyway I curious.... hope you get your money back without any further hassle...

Its no secret that I make a small profit on the NEW OEM internals, but I am still the cheapest which should be enough incentive for the avearge rotary head.

Brent Dalton

iTrader: (31)

I have had a few transactions with them and they have delivered... very quickly as a matter of fact. Hope everything works out with the transaction.

XxMerlinxX

iTrader: (2)

+1 They've always been prompt in answering emails as well. Try emailing from a different email account incase your originals were just getting thrown in their spam folder.

BlueTII

As I said in my original Post.

No it was not engine internals.

I will say that action has been taken against them and I will be receiving my money back via my credit card company one way or the other. I really do not think it matters what was ordered, when they informed me that they could not give me any expected delivery date and I expressed my wish to cancel the order they should have refunded my money upon changing the status of the order to "void".

For the record it was 3 Power FC's that were ordered and absolutely nowhere on the site did it say there will be a delay or that the product is backordered. For that matter it was me that had to contact them to find out that there was no expected delivery date.

If an order is placed and the product is not available then the merchant should notify the customer immediately, not sit and wait until they complain.

pnoy1duh

iTrader: (8)

Oh man...3 Power FCs. I asked them about that around the time they were back ordered and I actually informed them myself about Apexera filing bankrupcy. They seemed to have no idea about it. I eventually found my PFC through a company called DeWitt Racing. The guy from DeWitt post on here from time to time. Honestly, though I agree with you about the part not being in stock and the order status being changed. Again, I hope it works out the right way and RHDJapan finds it's way back to your good graces since they have some really good prices.

hondahater

iTrader: (2)

Man that does suck. Sorry to hear about the problems but really I think they will refund your money without a big problem. They have been super cool with everything I have ordered including brand new housings, a few sets of apex seals, they even honored a deal they had on hardly used greddy fc manifold they goofed on and posted the price at 54 bucks. I've called them and emailed them with no problems and they have been very willing to help each time. I hope everything gets resolved.

RICE RACING

Apexi is not their fault !

I had a back order with www.nengun.com for MONTHS for apexi 3 bar map sensors, prior had spent many thousands with that company and i got fucked around like you would not believe, it was not nenguns fault at the end of the day but i was angry with them just like you are with rhdjapan.

I have a order with them now and they are good to deal with, lots of my other customers have had no problems in dealing with them as well so yeah, there is always two sides to every story.

I like the company personaly, they did not list the model of SARD fuel pumps i use and overnight basicaly added them to their web site and also informed me of having them in stock too. I think they will be fine, and as with everything where there is any doubts or otherwise on your side it always never hurts to ask a question confirming price and availability. I cant imagine how many suppliers are sick and tired of answering question on the Apexi situation! saying that they maybe should list difficulty of supply warning as nengun did on their site as well?.

Who knows, i dont think they should be wirtten off wholesale for it just yet though especialy when so many people have no problems dealing with them *just an idea*

BlueTII

They know they are having a problem with Apexi. This makes it their fault for not making any attemp at notifing the customer (me) that there will be delays.

I have written them off, they forced me to have to lay out another $2200+ for 3 more Power Fc's from another supplier, tieing up over $4400 of my cash.

It would have been another story if they had:

a) Contacted me to tell me there would be a delay and see if that is acceptable
b) Refunded my money when the order was canceled in their system

It is a simple thing called customer service. We do it every time something is ordered that we do not have on the shelf. We notify the customer the same day and let them know the expected ship date, along with the option of refunding their money if they are in a hurry.

This obviously really ticked me off because I hardly ever post in this section.

RICE RACING

While I am not affiliated with RHDJapan as an employee or not on their payrol i do however feel they are a pretty excellent company by my experience with them. they have asked me to post the following on their behalf, as their version of events.

"That guy got his refund. Our paypal account is not connected to a credit card so once money is transfered to us we cannot put it back in. It took some time for the paypal funds to build back up (from other orders) and all our employees were on vacation for the national holiday (its listed in our popup on the site). He was quite abusive in emails and spammed us with over 40 emails. What a hassle he was, we offered a refund when we first informed him of the bankruptcy issue and he decided to wait, then he got ancy and started demanding an immediate refund (when we were closed down and none of us were here to do anything about it). Its hard to satisfy customers of such short tempers and immature temperaments but we do our best. Its like going to the bank when they are closed and getting pissed off because you cant cash a check i suppose.


Its unfortunate indeed. We are just here to do honest business nothing more or less."

^ now I have not edited any of the reply and its not meant to be a thing as such to paint them out to be 100% in the right, sure there are ways that the situation could have been handled better or you could have been more informed/updated with regards to your refund.......... I am sorry you had hassels as i am sure RHDJapan are too. Your refund is on its way as is indicated above and the delays are explained on their behalf. Hope you can see that its getting resolved albeit form your experience not well but its getting there.

From my experience I find them to be EXCELLENT and I have been refered by many satisfied customers personaly, I have had a **** time with some other suppliers and so far RHDJapan have been far better in almost every regard and I am forging a good working relationship with them. It comes from experience, as well of dealing with some japanesse/asian based companies, and also factoring in that they do the best they can and in most anyones terms they do a great job.

I fully recommend RHDJapan, their prices are great, service is good, and most importantly they will go out of their way to help establish new product lines within reason if you have a demand..... thats the kind of *personal* attention I realy look for in my business and the obvious factors of delays wether they be born of time/distance/local influences or external company supply issues they just need to be factored in by you the purchaser

Peter

p.s. If your situation is not resolved after this please pm me and i will see if I can help further.

7_rocket

iTrader: (6)

Well my item was shipped, I'm happy

spiritrmazda

iTrader: (3)

Nothing wrong with your prices. They are lower than Mazdatrix. You know, most of the time you have prices that are low and they want it $50 less and you pay for the shipping.

BlueTII

I certainly do not have to defend myself against statements relayed by you, Pete. They never notified us of anything, I have all the their email responses. I never said I would wait on anything, I have cars sitting in the shop waiting on Power FC's. Sure I sent them emails because they voided the order on the 13th and never responded to my request for my refund. Which meant that someone was there. What it really came down to was they spent my cash on other parts/refunds and needed someone elses cash to pay me back. Can you say Pyramid scam?

Just like everyone else on the planet I have POP UP BLOCKER on every one of my computers.

I did just receive a message from Paypal stating I got the refund, but by no means did it come easily. Had to file a claim with Paypal, my Bank and start this thread. Don't even think for a second that they refunded anything before today. They still never responded to any email sent with any type of apology, just a snide remark in the paypal refund "notes". Personally I will never buy from them again, you can feel free to buy from whomever you like, but when thousands of dollars on the line COMMUNICATION is KEY.

Turbo II FC

iTrader: (14)

I have dealt with RHD Japan before and was happy but after this story I will never deal with them again. Thanks for helping resolve the situation RICE RACING but if they cared that much how come they went through you, who had nothing to do with this matter instead of emailing BlueTII or coming on here themselves to apologize? This sounds shady to me. I know all about customer care and support since I work at Boost Logic and we would never treat customers in the manner they did to BlueTII. My .02 cents.