purple82

I just wanted to make everyone aware of a seller on ebay by the name of importresurrection1 (Craig Laoudermilk). This person doesn't appear to be interested in solving miscommunication issues once the items have been paid for.

I wanted to buy a leather shift **** for my 2g eclipse. I don't like the rubber one so I wanted to simply upgrade to the leather one that was available on later models. This seller had an eclipse **** on ebay, not stating if it was rubber or leather. I send an email asking if the leather was in good condition. His reply was 8 out of 10. I was satisfied with that, considering the rest of the car is 6 out of 10. His shipping cost was about 3x what it would cost to actually ship so I negociated a lower price and sent him the funds.

When I recieved the ****, it was rubber. I sent an email stating that I was under the impression that it was leather, considering that I had specifically asked about leather in our correspondance. His reply was that he didn't beleive they made leather ***** on the Eclipse (not true) and that he must have missed the leather detail in my question (my question was a one sentance email!). So there would be no consideration. His exact phrase was "I don't see how that is my fault".

I consider this unacceptable. I'm stuck with a useless part because the seller doesn't read his emails? The sign of a good business is how the customer is treated when something goes wrong, Clearly this busness falls on the bottom end of the scale.

NoPis10

iTrader: (29)

sorry to hear about your experience...
I just bought a set of rear hatch struts from him and everything went smooth...

L8R

purple82

You got lucky.

7dust

iTrader: (14)

Its just an Eclipse.

Don't sweat it.

purple82

I don't understand what that's supposed to mean.

R-R-Rx7

iTrader: (24)

yeah $200 for a window swtich lol

http://cgi.ebay.com/ebaymotors/94-RX...Q5fAccessories

liv4psi

iTrader: (9)

Okay, I am Craig and if anyone actually cares it's my ebay store. I know plenty of people have had great experiences with me, on here and on ebay so I am not too worried about this thread. I figured this could be a an oppurtunity to see if anyone else had any complaints, besides my prices , I would like to have a chance to address them. Also, ebay fees add up to close to 15%, so PM me on here for much better prices. Although I am generally slower responding.

As far as the OP, he is leaving out the only reason I didn't refund his money. After I explained myself, he immediately started with threats and ultimatums. My personal respect is worth more than his return business. Also, his CC company refunded his money and he still has the part. I hope the community doesn't seriously think I had a deliberate plot to steal his $15. I may not always answer questions, and sometimes I may getting behind shipping parts, but I am not a thief.

purple82

Comical. If Craig really wants to get into this by trying to defend his actions, that's fine with me.

I get the **** and see that it's not as expected. I sent an email stating it as such and the return response is, as I stated above, "I don't see how that is my fault".

The only "threat" I made was in a subsequent email stating that I would start this thread, this was after he had decided not to work with me. So apparently, the threat of this thread wasn't the "only" reason I didn't get my money back.

He told me he was just a kid clearing out his garage and didn't really care if I posted here and told of the poor interaction. How's that for an attitude?

Notice that nowhere in his response did he state that he even feels that he was in the right, how could he? Just an excuse that I hurt his feelings, somehow, so I wasn't getting my money back.

I finally had to dispute the charge with my credit card company after he refused to consider any part of a refund and rejected my attempt at paypal mediation.

If this could happen with a $20 shift ****, how would you feel if you had a problem with the $200 switch?

liv4psi

iTrader: (9)

Brandon's 2nd email...
"Yes, they came in leather from 96-99. You obviously are under no obligation to take a return on the item, it's just good business practice if you care to have repeat customers, but as you can tell, it's not what I expected. I'd hope to get some consideration due to the response to my email clearly asking about leather. I do actually consider it your fault, actually.

Thanks,

Brandon"

My reply
"I don't think any 2g shift ***** come leather stock. I didn't advertise it as being leather, so I don't know why you thought it was. I didn't catch in your question you mentioned the wrong material. I don't see how that is my fault. My ad didn't say it was leather. Thanks, Craig"



His reply
"FYI, I've written up a description of our transaction and plan to post it in DSM and Rx-7 boards of which I'm a member on Monday. Describing your response to this poor transaction. I doubt the negative publicity is worth $20."

My final reply
"Yeah, making threats is really going to make me want to refund your money. Honestly I don't care what you do. Why don't you go ahead and copy and paste this email in your threads. I am not a big business, just a kid selling parts out of his garage to afford his hobby. I am not trying to get big, just clearing out the garage since I got layed off. I had the part pictured clearly, and I sold it to you for 1/3 less than what I had it listed for. Also my ad clearly states no refunds. I don't feel I am at fault at all, or that I should refund your money. Thanks, Craig

liv4psi

iTrader: (9)

There is the play by play of what happened. Judge it for yourselves. I have over 200 positive transactions for thousands of dollars worth of parts and so far I have pissed two people off. If anyone decides that I am too much of a risk, I understand. I obviously was feeling a little cranky.

"I doubt the negative publicity is worth $20." To me that sounds like an ultimatum, either refund my money or I will bash your name all over the internet. I didn't feel I did anything wrong, and the tone of his response made me uncooperative. Also, he is correct. I don't sell broke or misadvertised parts, so yes you will have a very hard time getting a refund. If no one thinks that sellers can get ripped off too, you're wrong. Scammers are everywhere.

purple82

He's actually got the play-by-play out of order and abridged. But it's probably not necessary to add to it at this point. He's digging himself into a hole without even realizing it. You all can see what he's like to deal with.

Anyone can sell things with rosy feedback as long as there's no problem. It's when an issue comes up that you really find out what someone's about. This guy's not going to deal with you once he's got your money and doesn't deserve your consideration in the 1st place.

88RXVERT

iTrader: (5)

You will have no problem getting a refund if you paid by PayPal, in fact 99.9% of buyers win a dispute. File a dispute with PayPal, send the item back WITH TRACKING, you only lose your shipping cost. DONE!

purple82

Paypal's useless. They can only help if both parties are in agreement or if the item was never received. Relying on them for any kind of dispute resolution is a mistake. I've NEVER found them helpful. Where did you get that 99.9% statistic? I highly doubt it. Also, there's no way I'd send the item back before getting a refund.

Now the smart thing to do is to pay through credit card. Your CC company WILL work for you and force Paypal to refund of the claim is legitimate.

88RXVERT

iTrader: (5)

Listen, you’re wrong. PayPal WILL HELP. The second you file the complaint the amount is deducted from the sellers account and put on hold, even if the sellers account is at a zero balance, that balance will go negative in order to satisfy the buyer’s complaint. If the buyer and seller do not reach an agreement, then the buyer or seller have the right to move the complaint to the dispute process. Unless it is the utmost obvious buyer fraud they have ever seen they will side with the buyer, so much so that many times they don’t even require the buyer to return the merchandise. In your case, PayPal will ask that you return the merchandise with a tracking number (USPS delivery confirmation is accepted) once it shows “delivered” they will return the funds to your PayPal account NO QUESTIONS ASKED, meaning they don’t wait for the seller to say “they got it back blah blah blah”…
Trust me on this.

purple82

As I mentioned above, Paypal did NOTHING. They were completely useless.

88RXVERT

iTrader: (5)

You must have done somthing wrong, missed a dead line im guessing. Did you esculate your complaint into a dispute? If you follow the protical properly..you will get your money back.

purple82

Nope, no wrong moves on my part. I filed the claim within a week of getting the ****. I described to Paypal that the item was not as described. The seller responded with a claim of ignorance, and Paypal closed the claim stating the following:

"Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund. "

Useless. It's not the first time they didn't perform either.

The best recourse is to use your credit card. I don't know why anyone would let Paypal pull out money from a checking account.