You ABSOLUTELY, POSITIVELY, 100%, DID NOT PAY FOR t2 HOUSINGS. I TOLD YOU WITHIN THE FIRST 30 SECONDS OF OUR CONVERSATION THAT I HAD NO t2 HOUSINGS TO SELL YOU. The other 30 minutes was discussing modded NA housings.

One of 2 things happened here:

1) you have so little comprehension of what you're told that you actually thought you were getting t2 housings, in spite of the lengthy convo we had to the contrary.

2) you're an outright liar, sitting here trying to back up your side of the story, which is weak at best. You knew you bought NA housings, but when your builder saw them you were embarrassed to admit to him that it was your decision.

 

Your business must really be flourishing then since you have so much money to spare....i think some of the people who have posted see the point here and see these arent worth that much money and the greatest point is i didnt ask for na housings, why would i buy them from you when i can get them anywhere. I paid for t2 housings i dont know why its so much to ask to receive what you have paid for as the customer

 

I actually remember talking to you and you saying you had 1 fd housing and a few nice t2 housings. I then told you i would call you back and called my builder and was told to get the t2 housings, so i called you back later that day or the next and was told you had some very good t2 housings. I told you id take them and that was it. No 30 minute conversation existed i wouldnt waste my money on long distance call talking about chopped up housings that i didnt want.

 

Housing priceing is based on quality, not car model. Those housings are worth $400 easy if they looked as good as the pics RR posted up of some similar ones. I would have paid $400 a pair for them in a heartbeat even with the full diffuser still in place.

Maybe he got you and someone else mixed up and swaped the orders or something. I have no idea....I wont vouch for his business or customer service. I'm mearly telling you that I think the housings you got are EASILY worth $400 for the pair.

 

Problem is now i had to pay for turbo sleeves to be put in because its less work than to grind down what you have started and the fact that for 400 dollars when i sell a part its cleaned up because im appreciative of the persons choice to pick me to supply the part. I bought housings from you and they shouldnt need to be modified before installed, housings should just go right in not have to be ground down or have things changed on them.

 

If you get your product back as is, I don't see how you are penalized.

I think you are being a little over dramatic about the situation. I do run a business (http://www.intervocative.com/) , but not one that deals with parts. I would definitely do whatever it took to get the situation resolved as things like these usually determine what future customers you'll get.

Do as you wish, but that's just my suggestion.

 

SPO look again at the pics posted originally. The exhaust is freakin nasty goobed up metal. Yeah that can be smoothed out ...by the person who ground them that way to start

If the parts that showed up looked like the pics RR posted i would agree. But i don't care what kind of camera you use,, you can't make a terd into a diamond

Some pride in your business would be good. I NEVER let a car/bike/truck whatever leave my shop without getting a bath and inside cleaning.. It is just respect for the people that support you.

Now a full engine detail is not needed but at least brake clean the damn things

Happy customers will tell 1 person about you....Unhappy customers tell 20 people about you!.. A little TLC in the way you talk to people right or wrong would be advised.

 

Actually, I know some people that dont even run sleeves...its a heavily debated subject but if you do some research you might decide to not even run sleeves and do a giant exhaust port

Why didn't you just grind them smooth? There didnt seem to be THAT much material left in the port.

Stephen

 

Im not sure about you but i dont like half assed parts in my car. I paid for t2 housings i expect t2 housings. That is so simple. Im not going to use ground down sleeves and.

 

Despite the fact that they were dirty, I think the point has been proven that there was nothing wrong with the housings. Throw some goddamn degreaser on them, scrub them down, hose them off. Not a big deal, doesn't turn them into **** because they are dirty. It has been shown that the inner housing is in excellent shape, and I am pretty sure that if the picture of that exhaust port wasn't at such an unflattering angle, it would look fine.

If the item was described as such, then I don't see the problem here. 2 perfectly acceptable housings were sent for a pretty low price. Everyone on here bitching is basically just yelling from the bench without an inkling of knowledge as to what is actually going on. If any of you would ever actually notice a difference from a small bead of metal in the exhaust port, then grind the damn thing down, it'll take 2 minutes.

And everyone is generally about most FD owners. Half the people in here bitching are doing so because those housings aren't "pretty". Get your hands dirty for once.

 

If you're not going to run half-assed parts on your car, then why are you going to run TII housings on it? It's been explained how much more work goes into modifying them!

 

Rotary,

I am in the customer service sector too and I also HATE getting my time wasted. But as a physcian I frequently put in a lot of time and effort for NOTHING to see patients on the weekend or no insurance patient's showing up in the ER or in my office.

For me the point isn't wether they are good housings or not. The point is that there aren't what he expected. If they are good housings, then he missed out on a good deal, let him learn the hard way. As a customer, if he isn't happy with them let him return them.

If you came to me as a patient un happy with your surgery and I just said I'm sorry that is just the way it is, you knew the risk and benefits. No refund, no second chance....how would you feel?!?!

 

The main difference in t2 and 3rd gen housings is just the compound in 3rd gen is supposed to last alittle longer. I run premix and dont plan on running 2409249 miles on them to wear them to the point where i would notice the difference

 

this is really what needs to happen

 

Actually that did happen with me, in that incident you and I discussed about the misdiagnosis. They basically told me to shove it up my ***, and I had to pay the bill.

 

exactly made you feel like crap didn't it.

for me that's the difference between good and bad customer service and doctors!!

EXACTLY MY POINT!

 

Ive already got them cleaned up and have different sleeves in them now. It was work that shouldnt have needed to be done. A rebuilder can clean them yes that is his job, but he shouldnt need to modift housings. Also its a issue about of pride in your work and product, i personally wouldnt send dirty things out looking like that. But that is me, you did and your business will down the road reflect your lack of effort in your work. It wouldnt be the same to send them back since they arent in the condition that i received them in, i would expect a small refund but he is not willing to do neither.

 

None of this drama has changed my opinion of Rotary Resurrection. It's obvious to me that the man is very passionate about what he does and strives to be honest with people by offering a service that doesn't yield a helluva lot of income. The fact that what happened here may be a result of miscommunication, but I still wouldn't hesitate to send business to RR.

In most cases, having the customer repeat back what you've said isn't necessary. This is one case where it obviously was.

Sonny

 

I agree as well. Kevin has been very straight-foward in stating that they are NA housings and judging from the pics, the housings seem to be in good shape for a rebuild. If theres a problem, Kevin WILL fix it. But I see no problems with the housings nor do I see any other wrongdoing on his part.

 

I just finished reading this entire thread, from the pictures of the original post I don't see how all of you can tell these housings are bad.

Who has seen the inside of the housing? RR seems to know they are in good shape, like the pictures he posted. Spec's pictures show nothinig except a dirty exterior surface, big deal.

BUT, as a business owner, I would always refund someones money if not satisfied.
It sounds like spec will only be satisfied with new housings.

 

I back up rotary resurrection 100%. This dude is complaining about some dirty housings, **** if they work they work who gives a flying f'r if they are dirty, he just stated that's how he sells them. And you as the buyer should have asked all the questions you needed and asked for pictures, it sounds like R&R would have supplied you them without hesitation. It sucks that some people give businesses like Rotary resurrection,who are actually trying to make it affordable for others a bad reputation.

And on top of that it sounds like spec 99 knew what he was getting into, why the hell would anyone in there right mind want t2 housings, and then complain about not getting t2 housings if the seller just explained to you why the na housings are going to be easier to work with, and the better choice. It sounds like you are bitching more about the fact that they are dirty and less the fact that they will work.

 

WTF?

Here's the real analogy

You provided competent surgery on a patient's arm as requested but you didn't give them physical rehab. Prior to the surgery you told them that the surgery is good and competent but requires certain followup behaviors to make things come out perfect. The patient later goes to the internet and complains he/she was unhappy with the surgery you gave them because the arm doesn't work like you told them it would. Do you honestly expect anyone to believe you would refund the money..... HA!!!

Your analogy sucks, and if you really are a physician, I am truly afraid. But that's what malpractice insurance is for.

 

Those wouldn't go in my car "as is".


Spec,

Since you have already cleaned them up and worked on them, I'm going to close this thread. You and RR can take it offline to PM's if you like to continue it further. IMO, it's all or nothing (i.e. you either send back the housing or keep them for what you paid for them) but that's between you and RR.

Good luck!

 

I was gonna say similiar thing, but it happens all the time, car business what have you. It's not always about customer service, if that was the case then everyone would be giving away free ****.