Would like to order some suspension parts. Have tried calling J-AUTO and can’t get a hold of anyone. Has anyone had contact with them recently?

 

If you are looking for pillows suggest you try Ray Crowe also
crowe.ray@aol.com

 

+1 for Ray
Ordered an OEM set from him earlier this June
Bushings were 81USD ea.
Seals were 7USD ea. (my local dealer asked 12USD for them)

Total for 6 bushings and 12 seals was like 590USD. Price might be different now.

 

I just got a box from J-Auto 4 days ago, shipped internationally it arrived 2 weeks after I ordered it. Pillowballs and bushings. However, I didn't get any response to my communication apart from a shipping confirmation.

 

Thank you everyone for the replies.

Jeff

 

I ordered a set 3 weeks ago and like you cannot get any response either by phone or email.

 

I recently ordered a set of pillowballs from J-Auto and got them in in a few weeks, I suspect he keeps batches and then orders more based on demand. Same as turblown studs etc. If you get them in stock you get them fast. I did just order a few other suspension parts from him and got them in 4-5 days in FL. I just ordered through the website.

 

I'm in the same boat, ordering on 10/5. I think we all know of the disaster delays for international shipping and raw materials are these days and I wouldn't have any problem with him just saying they are delayed a month or two... or even three. But to have ZERO communication or response to email, text, voicemail, FB DMs is extremely unprofessional and I wouldn't recommend buying from him because of it.

 

Everyone gets their stuff from him, just wait it out. He even shipped to me in Bangkok without issue, took 3 weeks earlier this year. Sure, no communication, but nobody has been stiffed so far. Probably cuts his work time in half, can't say I blame him.

 

Well, i finally got them a month later. There's no excuse for such crappy business practices.

If someone can afford to wait a month+ for their parts to arrive and are okay with never having communication, confirmation, or product support, then sure, buy from J-Auto. That probably won't be me ever again.