If your initial contact and complaint was within warranty time, and they give you a runaround that takes you outside of that time, that is not your issue.

You reported the issue within the limit. Its their problem.

Based on their response, i wont be buing anything from them. Thanks for bringing it to our attention

 

No email responses still, but they have time to post up on instagram again today and get a whopping 32 likes.

 

Your email was in the spam folder. My team found it and you should have received a reply. As I have stated, tracking down people who use various user names and emails between multiple platforms is difficult and time consuming. The best way to contact the shop is to to call and leave a detailed message with your complete name, order number, and contact info and we will get back to you. Due to the amount of spam and telemarketing calls we will not call you back if a message isn't left. We are getting caught up as quickly as we can. Also, our social media is managed separately from the shop by an who does not work in the building and therefore does not respond to customers or turn wrenches.

 

So you can employ a social media specialist who's only job is to post content up on Instagram and Facebook, but you can't employ a person who's only job is customer service, answering emails/calls and giving updates to paying customers?

 

Our social media guy attends school out of state and does it on the side. It doesn't solve the issue that we need more staff in the shop and no one wants to work. But if you have a better idea I have job openings. Shoot me a resume.

 

I can say from first hand experience, regardless if you leave the most detailed message in the world you simply do not call people back. No idea what the criteria is to receive a call back if you do at all but leaving multiple messages does not yield a return phone call.

More importantly since you're in a responding mood, care to address any of the many issues brought up in this thread by multiple members?

 

We are going down the list of customers who have orders outstanding. Trying to identify who everyone is between their forum name/email/real name is difficult so if we miss someone here please reach out to us. Testrun has been issued a full refund and that situation has been resolved.

 

A few days back Paul called me and we spoke at length on the phone. He described the situation and apologized. He did get me a full refund. I am not happy all this had to happen and I still have a lot in motion I need to stop, but I do feel like Paul was genuinely concerned. He told me that everyone will be getting taken care of. He explained to me about their social media etc. I am happy this got resolved and happy that I feel everyone else's issues will get resolved.
I hope the future is looking good for everyone.

 

This feels very bittersweet. It's really disappointing that it takes community shaming in numbers for an individual to get the service it seems they were due. Regardless of whether the outcome is favorable to you or not, you were due an explanation and simple customer service. The same is true for everyone else who chimed in. If things got this bad, imagine how many others who haven't made a thread post to call out a vendor are feeling. I hope this is a lesson for IR and other vendors who might read this. This isn't an appropriate way of doing business, regardless how busy or what comes up. You owe the ones who have paid you money answers for where their items or service is. Always. Ignoring emails, phone calls, texts, DMs; whatever, just isn't acceptable. This is how businesses go under, and this community is too small to lose the little support that's left in it.

I'm glad your issue got resolved, and hopefully IRperformance can improve their reputation by doing the right thing.

 

Following up to share that the IGN-1A kit I was due arrived today. Paul called me this past Monday to address it. He apologized, spoke to me a bit about the challenges they've faced operating, the choices they made to deal with them, and indulged a brief dialogue about what choices might have been made instead along with how they may deal with all this go forward. It was very cordial (from my perspective).

The only aspect left to resolve, so to speak, is that a batch of brackets for the coils had been made but they had not been powder coated yet. I asked that he ship me the kit with a bracket that had not been powder coated yet as I really wanted to check this off my list and not wait any longer. He obliged and said he would send me a finished bracket once a batch is sent out and coated. He will include a return label for me to send back the uncoated bracket I currently have.

I may just get the bracket I have now coated locally, though, and if I do I will let him know he doesn't need to send me another one.

 

Glad that there appears to be some resolution and that IRP is responding.

I am wanting to buy a turbo kit from them but the fact that people had bad experiences makes me concerned about sending $5-6k versus the costs of an alternator etc.

Will continue to follow the thread closely.

 

Perhaps we can help this person too just posted yesterday:

 

I'll post my experience. So far Paul has been responsive and helpful walking me through the process of inspection and tune. Thanks

 

I have received my order. I was sent another email following up and giving a better breakdown of why my oil filler neck was back ordered. I was told they lost their supplier/fabricator or something and had to get another lined up, which is understandable. Overall the part looks and works as anticipated. Hopefully they can get back on track and keep it that way. Hope all of you other guys who have chimed in get everything sorted as well.

 

Yea given all these Issues I refuse to order from them ever. They don’t care it seems and that’s a problem.

 

If reading correctly the other week, the guy is moving his shop to the other coast....likely will not be a quick reboot to set up the machines, etc.

 

We have no plans to move. Not sure where that information came from but perhaps you mixed us up with another shop. Our fab guy that was contracted to build the oil necks quit unexpectedly a few months ago. He has since been replaced and the production has been brought back in-house, but it required some retooling and setup. They are back in production and we are getting caught up. Over the years we've tried to keep as much in-house as possible as it seems more problems occur when things are outsourced. Sometimes it unfortunately isn't feasible.

 

Possibly. There's a guy up in Wa who was making stainless filler necks for one vendor here for several years and he was moving shop to the Nascar homeland.

 

Haha, someone just pointed this post out to me.
I had problems with this upgraded alt all the way back in 2010. The shop had changed names but it was still the same deal.
Crazy to think I was told the problem was my car. It's 2022 and my car has been fine after I had the alt rebuilt at a local shop.
https://www.rx7club.com/3rd-generati...lights-897631/

 

Not sure who you purchased it from but it doesn't sound like us. We've never changed names. Either way I'm sorry for your troubles. What we have been finding is these cars age, more and more weird issues pop up, especially electrical.

 

Wow. First matty pops up then meiogirl! What a week for forum veterans.

@Meiogirl similar but unrelated situations there

 

It was IRPerformance.

I just went back and looked at my PMs with you back from 2010. You had just moved to NJ and were still running this upgrade job through a guy just outside of Dallas. In my first correspondance with you, you mentioned that IRP was just starting.

 

yah dude. I havent been on here in forever!
Whenever anyone asks about this upgrade becuase I run HIDs, I explain my experience and that the stock one works just fine. One of those people just pointed me to this thread when they saw it.

 

I still have not received my refund. I have sent numerous emails to IRP these past few months without a response.

 

well they mentioned a couple times that theyre working through the backlog. be a little more patient and give them like 2, 3, 4......... 6 more months to get back to you. im sure they will resolve it when its convenient for them. you know a wise man once said nothing at all. IRP seems to operate on this principle lol

message them on instagram/facebook or comment on one their posts so their social media person can personally pass the message along