Aywoo_

Has anyone else experienced long shipping times from IR Performance.com? I've only heard good things from them so I decided to put in a order for a variety of gaskets on the 3rd and only received a confirmation email so far. I tried messaging and writing their support email with no response so far. their website says even their non-expedited shipping options ship within 3-4 business days. So I was just wondering if anyone else had such long wait times from them as well?

Jesturr

Wait times in this day and age are always longer than normal, I think I ordered some maintenance stuff (brake packages, fluids, premix, etc) from them and it took about two weeks to get to CA. This was back when everything everywhere was on back order.
The sales email, I feel, it might be too easy to drown in their inbox. I emailed paul@irperformance.com directly and got prompt responses, an accurate ETA and my stuff arrived very thoughtfully packaged.

Tim Benton

iTrader: (1)

They are good to go and it might depend on the product ordered, something like the ignition harness to be built, and hopefully not virus related. Like Jesturr mention, give Paul am email and he’ll get back with you.

Aywoo_

Thanks I sent an email to that address, fingers crossed I get a response. I called 3 times today with no answer from their sales team

Aywoo_

I ordered a bunch of different gaskets and O-rings, I'm thinking maybe they were on back order? I went ahead and emailed Paul, hopefully I get a response.

gracer7-rx7

iTrader: (16)

They don't have a sales team... It's all hands on deck working on customer cars. Cut them a break.
For OEM repair and maintenance parts, Ray Crowe is still the best source imo. That's all he does.

Aywoo_

oh my bad then, I thought their sales@irperformance.com address was a sales email, guess if they are just backlogged then its fine, I definitely should've ordered something small like this from the Mazda dealership then, just thought it would be easier to bundle with the ACT clutch kit I bought.

Manny_Apex

iTrader: (1)

He always shipped my parts same day or day after. The mail system is a disaster right now, probably barking up the wrong tree.

Aywoo_

my problem isn't that the shipping company is taking forever, id be fine with that nothing can really be done once its in their hands, I just haven't even received another email after the original order placement back on the 3rd stating the the items were even shipping in the first place.

cloud9

iTrader: (4)

It's so interesting to me that people seem to regularly take positions like this...

When it's a shop
Business enterprise with tax id, incorporated and registered to conduct the business of marketing, selling and delivering goods and services: Markets product as immediately available and can be delivered within 3-5 days.
Business enterprise with tax id, incorporated and registered to conduct the business of marketing, selling and delivering goods and services: Takes customers order, doesn't deliver, and ignores customer for 3 weeks.
Customer: Brings to the attention of forum community
Forum peanut gallery: Cut them a break, they work on cars all day.

When it's a forum member
Forum member that works a career in no way related to automobiles, has one kid in high school and another in college, but has some spare parts his wife wants him to get rid of: Posts RB Single Tip exhaust fs
Forum member that works a career in no way related to automobiles, has one kid in high school and another in college, but has some spare parts his wife wants him to get rid of: Receives a paypal payment from a buyer but doesn't see it for 2 days because he's busy with his real life
Customer: Brings to the attention of forum community
Forum peanut gallery: Unbelievable lack of communication, totally unprofessional, needs to respond today and ship product express to make up for it or buyer should file claim through paypal immediately.

I realize I'm being dramatic but I swear this happens and it's such a weird dichotomy I will never understand. This is literally what they're in business to do. No one made them or even begged them to do it. If they don't want to deal with sales that's fine, they don't have to make them. But if they choose to conduct that business they need to see it through, properly. Telling this guy he should have bought somewhere else and left the real professionals alone to allow them to focus on the things that really matter is utterly ridiculous.

Manny_Apex

iTrader: (1)

Check you spam inbox and make sure it didn't get mixed up in that randomness. For over 3 years I've never had a single issue with IR...often times I'm willing to pay them more to avoid having to deal with that other company who shall remain nameless.

gracer7-rx7

iTrader: (16)

I agree with you. I guess I should have added "given current market conditions". Most businesses rn are struggling to keep up with demand while working around covid and associated supply chain, transport and worker shortages. Especially small businesses.

If this was 2018/9 before covid, I would not be making the above statement. I don't think anyone else would either.

project793

iTrader: (2)

An email advising of the delay isnt that hard even with supply chain issues.

"Dear ****, thanks for the order. We are having supply chain issues and the order will be delayed. Sorry and thanks"
You could even copy and paste that for all your emails haha.

I guess I just feel the OP. I have ordered a handful of parts for other projects and received no follow up emails, no updates, anything.

Regarding our cars, Im looking at rx7.com and Ari's garbage turn around time that no one here seems to mind.

IRPerformance

iTrader: (41)

Half our staff has been out with covid since new years. We are just getting back to full capacity, which is still short handed on the best day. Please either email the shop at sales@irperformance.com with your info and order number or call the shop at 732-662-1794 and leave a message. We do not return calls if there is no message. We receive far too many spam calls. We appreciate the patience.

Aywoo_

trust me I've been checking my spam and inbox every day, haven't seen anything

Manny_Apex

iTrader: (1)

Well hopefully you used the post above yours and called them since they reached back out to you.

Aywoo_

I gave them a call with no answer this morning, I left message, fingers crossed they call me back.

Djseto

iTrader: (2)

try messaging them on Facebook

Aywoo_

bump... called at different times over the past week, left voicemails, emails to multiple different addresses, still no response, wondering if anyone has any direct contact to someone there? at this point I might just get a refund through PayPal and buy the gaskets I need from Atkins as this is getting ridiculous, almost a month with no contact, anyone have any experience with Atkins shipping time?

Aywoo_

trust me I have, I messaged Ihor directly on facebook, no response from him either

silverTRD

iTrader: (37)

You’re not the only one. I ordered an oil filler neck around Christmas, I emailed recently and have not gotten a response. Luckily it is not critical.

I do have a buddy who ordered a few odds and ends but is losing his mind waiting for his knock sensors so he can get his car tuned and out of the shop. He’s sent multiple emails and phone calls and never a response.

Not trying to bash at all as I am a business owner myself who is very short handed, the only thing saving my butt is communication. If I don’t let my clients know what’s going on, it’s a nightmare.

I hope they get it figured out soon.

hksgt2835

I never had a problem with ordering from irp. They usually ship out next day or following day!

TomU

iTrader: (11)

When did you last place an order from them. As they said, they are currently having labor and supply issues.

My car has been with them for nearly two years

hksgt2835

last time was last year but past few years ordering stuff never had an issue.

cloud9

iTrader: (4)

I have two outstanding orders with them that were placed in November, 2021. No proactive communication from them or responses to my voicemails. They responded to an email from me two weeks ago, saying they'd look into it, then no followup from them for another week. I inquired again, received another reply from them saying they'd look into it. Still waiting.

I know they do excellent work in their shop and they've earned that reputation. If I was in the area I wouldn't hesitate to send my car there. But the purchase and service experience when buying parts from the site, for me, has been sub-optimal.