Dealer denied recall?
08-22-19, 03:22 PM
#1
Dealer denied recall?
So I just recently bought my 3rd FD. I discovered that it still has the brake vacuum recall and the fuel line recall outstanding. I called my local dealer to book an appointment time. The service advisor said they would have to call me back because they weren't sure if they had the ability to perform the recall (kinda threw me for a loop, I mean, I know these cars are like kryptonite for most dealers but I figured recalls were required to be performed.)
Anyway, I get a call back saying they can do the brake vacuum recall, but they cannot do the fuel line recall, as the parts are NLA. I called Mazda North American Operations, and they said they would look into sourcing the parts for me, if they could. My question is, for recalls, aren't they required to have the parts available so it can be performed? It's entirely possible I'm wrong on this one. But I know the S5 FC's with the auto belts can still get the recall performed to this day, but those parts are still available.
Just wondering if anyone can chime in on this, much appreciated!
Anyway, I get a call back saying they can do the brake vacuum recall, but they cannot do the fuel line recall, as the parts are NLA. I called Mazda North American Operations, and they said they would look into sourcing the parts for me, if they could. My question is, for recalls, aren't they required to have the parts available so it can be performed? It's entirely possible I'm wrong on this one. But I know the S5 FC's with the auto belts can still get the recall performed to this day, but those parts are still available.
Just wondering if anyone can chime in on this, much appreciated!
08-22-19, 03:47 PM
#2
I work at a Ford dealership. Just because there is a recall on al older vehicle doesn't mean that the dealership still has to perform the work. If it is safety related then the probability of the recall being performed is highly likely. Being that the FD is 26 years old, they may no longer do the recalls because of the age. We are the same way at Ford.
08-23-19, 07:39 AM
#6
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The brake hose recall is super easy and I would have no problem with a dealer doing it - heck, I had a dealer do it on my car when I bought it.
The fuel line recall is a VERY deep dive under the upper intake manifold - pulling out the rat's nest and re-doing the lines going to the rails. There is NO WAY I would trust someone who has never worked on a FD to do this. Either do it yourself or take it to a rotary shop to have done if it does need to be done. It's possible the lines were updated by an independent shop and it was never documented by Mazda.
Dale
The fuel line recall is a VERY deep dive under the upper intake manifold - pulling out the rat's nest and re-doing the lines going to the rails. There is NO WAY I would trust someone who has never worked on a FD to do this. Either do it yourself or take it to a rotary shop to have done if it does need to be done. It's possible the lines were updated by an independent shop and it was never documented by Mazda.
Dale
08-23-19, 09:25 AM
#7
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there was a kit with all the rubber fuel hoses on the engine, and the hose between the fuel rails went from a regular hose with clamps to a swaged one
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08-23-19, 09:32 AM
#8
Sucks but ask yourself, do you really want a dealer who most likely doesn't have a tech trained to work on this car perform the work? There are all sorts of vacuum hoses and other things that can get messed up doing the fuel lines. Biggest part of the fuel recall was replacing the clamp connection from the primary to secondary rail with a crimped on hose. Used fuel rails with this hose are abundant as many people upgrade the rails.Pull the upper and replace the hoses yourself or take it to a competent rotary mechanic. This would also be a good time to replace the vacuum hoses, fuel pulsation damper, spark plug wires, etc while its apart.
08-23-19, 02:10 PM
#9
Sucks but ask yourself, do you really want a dealer who most likely doesn't have a tech trained to work on this car perform the work? There are all sorts of vacuum hoses and other things that can get messed up doing the fuel lines. Biggest part of the fuel recall was replacing the clamp connection from the primary to secondary rail with a crimped on hose. Used fuel rails with this hose are abundant as many people upgrade the rails.Pull the upper and replace the hoses yourself or take it to a competent rotary mechanic. This would also be a good time to replace the vacuum hoses, fuel pulsation damper, spark plug wires, etc while its apart.
My issue is, I don't want an open recall flagging on the vehicle history report. But you are right, it could be a can of worms assuming this tech gets into the rats nest and absolutely destroys the twin turbo control system by hooking it up wrong, breaking a solenoid, etc.
08-23-19, 05:43 PM
#10
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Can you take it to a rotary shop and get the recall work reimbursed by Mazda?
I think manufacturers are only required to stock parts for so many years (10?) after the end of production.
I think manufacturers are only required to stock parts for so many years (10?) after the end of production.
08-26-19, 09:16 AM
#12
Yeah, I understand being wary of the dealer, This being my third FD, i've never taken one to a dealer, ever. I didn't even like taking the S5 FC for the auto seatbelt recall, or the RX-8.
My issue is, I don't want an open recall flagging on the vehicle history report. But you are right, it could be a can of worms assuming this tech gets into the rats nest and absolutely destroys the twin turbo control system by hooking it up wrong, breaking a solenoid, etc.
My issue is, I don't want an open recall flagging on the vehicle history report. But you are right, it could be a can of worms assuming this tech gets into the rats nest and absolutely destroys the twin turbo control system by hooking it up wrong, breaking a solenoid, etc.
08-26-19, 09:29 AM
#13
Enthusiast or not, when your target audience is that low, it makes sense to phase a large number of parts out, especially when there's enough aftermarket support shops to get it done. Most machine shops out there don't even get out of bed for a run of under 1000 pieces, and it doesn't make sense for Mazda to stock those kinds of quantities for such a small demographic of the industry.
08-27-19, 02:23 PM
#14
I won't let go
Research...
https://www.nhtsa.gov/sites/nhtsa.do...619-v2-tag.pdf
Are There Any Limitations to My Right to Have My Vehicle Remedied at No Charge?
Yes . There is a limitation based on the age of the vehicle. In order to be eligible for a free remedy, the vehicle cannot be more than 15 years old on the date the defect or noncompliance is determined. Under the law, the age of the vehicle is calculated from the date of sale to the first purchaser.
For example, if a defect is found in 2003 and a recall ordered, manufacturers are required to make the correction available at no charge only for vehicles purchased new in 1994 through 2003. However, consumers should realize that even though manufacturers are not obligated to remedy safety defects in older cars, a safety problem might still exist. If you receive notification of a defect on a vehicle older than 15 years, take the responsibility to have your car repaired at your own expense – and eliminate unnecessary safety risks.
Yes . There is a limitation based on the age of the vehicle. In order to be eligible for a free remedy, the vehicle cannot be more than 15 years old on the date the defect or noncompliance is determined. Under the law, the age of the vehicle is calculated from the date of sale to the first purchaser.
For example, if a defect is found in 2003 and a recall ordered, manufacturers are required to make the correction available at no charge only for vehicles purchased new in 1994 through 2003. However, consumers should realize that even though manufacturers are not obligated to remedy safety defects in older cars, a safety problem might still exist. If you receive notification of a defect on a vehicle older than 15 years, take the responsibility to have your car repaired at your own expense – and eliminate unnecessary safety risks.
https://www.nhtsa.gov/sites/nhtsa.do...619-v2-tag.pdf
Last edited by Railgun; 08-27-19 at 02:26 PM.
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