Shops, part suppliers, and vendors Post your questions about a shop or how a shop, supplier or vendor treats its customers here. aka rotary performance

Old 09-01-09, 05:03 PM
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Might want to contact them before you ever decide to order something. Placed a order today and got a email 5-6 hours later saying that their prices changed and I needed to pay the difference for the parts. Here is a copy of the receipt and the conversation....

$175.00 boost gauge, $130.00 temp gauge. that would make a difference of $48.02. Sorry about that. :-[

At 04:49 PM 9/1/2009, you wrote:
>That's What I paid for it.... Here is a copy of the receipt.
>Qty Name SKU Each Subtotal
>1 GReddy 52mm Boost Gauge - Black IT552101 $141.99 $141.99
>1 GReddy 52mm Temp Gauge - Black IT552105 $114.99 $114.99
> Subtotal $256.98
> Shipping: UPS 3 Day Select(R) $19.52
> Tax Total $0.00
> Grand Total $276.50
> Payment type: Visa
>-----Original Message-----
>From: RX7.COM Mary [mailto:[email protected]]
>Sent: Tuesday, September 01, 2009 6:47 PM
>To: Miller, Christopher FC3
>Subject: problem with order
>Please contact us regarding your order. The price on the web site is
>unfortunately wrong. The new prices are: $141.99 for the boost gauge
>$114.99 for the temp gauge, a difference of $48.02 So sorry about this.
>Tried calling but your voice mail is not set up and the call
>disconnected. Please contact us asap since you requested 3 day delivery
>obviously there is a big chance the order is not leaving today since we
>have not been able to contact you.
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Old 09-01-09, 05:08 PM
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they do need to update the site, i was ordering i believe my rb duel from them and on the site it said a certain amount and when it was in the cart it was more. no big deal since it was still cheaper then where i looked before
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Old 09-02-09, 01:07 AM
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had to deal with this like over a year they still havent updated this. Besides this they have been a great place for parts.
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Old 01-26-12, 10:16 AM
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I've been happily using them for years. But yeah, you def want to call them for orders, pricing, and what kind of items they have in stock (they've got a ton of stuff not listed on the site).

Call them, talk to them, tell them what you've got, what you want to get and what your end goal is. They WILL treat you right and ensure you're satisfied.

I'd have to say that they def earned my respect (again) last fall when I was doing a LARGE rebuild project (totalled a little over $13k spent in parts around the car) and I called them with interest in a different rear end.

They flat out told me that, with what I intended to use the car for, there was no need for me to buy the japanese ratio final drive since I wouldn't really see a strong difference based on my setup.

Any shop that is willing to tell a customer NOT to buy a $500+ product from them because they don't need it, and won't really benefit from it, is good in my book!
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Old 01-26-12, 08:53 PM
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I work 15 minutes away from and have been buying parts and getting my FD serviced by them since I bought it, they are GREAT! They are always willing to give free advice and the customer service is some of the best anywhere.
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Old 01-26-12, 09:19 PM
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Love RP. I go there to ask questions all the time, and pick up parts.
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Old 03-17-13, 10:27 PM
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they will never update there site i always complain to them
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