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Retrospec / c7carbon never again

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Old 12-19-11, 03:48 PM
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Thumbs down Retrospec / c7carbon never again

A quick run down on my dealing with retrospec / c7carbon (forum vendor)
I placed a large order on august 19, it's taken until the past month before I've started to receive any of my parts, I still don't have them all and am being told that I might have a tracking number by the 29th of december for the remainder. I've been informed my order has been produced and ready to ship since october.

Here's the run down:

august 18 enquiries and quotes
august 18 paid for my order and told 3-4 weeks manufacture time
september 15 I request tracking info
september 23 I'm told my order will ship within a few days
september 29 I'm told order will ship shortly
october 7 I'm told my order is complete and will ship within the next week
october 16 I request tracking info
october 19 I'm told that it'll be looked into to see what's happening
october 24 I request update
october 26 I'm told order is being cleared through customs
october 31 I express to Anwar that the situation is a joke and no way to do business
november 1 I am told that I'm absolutely right and that everything is being fixed ASAP
november 5 I request to know what the actual problem is
november 8 I'm told my order is ready and has been for a while and that it had been denied at the customs process a couple of times but will be sent ASAP via a new freight company
november 8 I express concerns as I wish to place further orders but unsure.
november 9 Im told my order is definately going ASAP
november 11 automated email telling me my order is shipment pending
november 16 a tracking number is sent to me
november 23 box arrives with only 2 pieces of order in it, both pieces needed further work by me to get them up to standard
november 23 I request to know what is happening, as I had paid 200+usd in shipping and only received 2 pieces of my order
november 24 I'm told a second box will be sent soon
november 24 complaint lodged with poor quality of parts and poor customer service
november 25 Anwar profusely apologises and offers free parts as compensation
November 25 I respond saying I dont want free stuff, I want service, I want my order which has been delayed for no good reason. I want my order sent within 3 business days via express international or to refund my money - none of these requests were met
december 6 tracking numbers are sent for 2 more parcels (after I had to call international to ask for them), told that another parcel is still yet to come
past fortnight received 2 packages
december 20 I called to find out where the rest of my order is
december 20 I recieve an email saying that my next parcel should have a tracking number by december 29
december 20 I request refund on remainder of parts - no reply
december 20 I call them a few times again, no answer (within trading hours)

This is what over $1000 usd gets you when you pay up front.

Not happy with them to say the least and definately will not be recommending them to anyone.
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