Does shine ever answer there phone??
Ken is LEGIT! I had a buddy that was a trucker who shipped stuff from Socal to Norcal and Ken was super cool with me paying him for the parts and having my buddy pick them up. Can't go wrong with ShineAuto.
And did I mention his parts fit amazing? Barely had to trim stuff and like one side skirt needed a little heat gun action. Other than that I didn't need any bondo or anything. (You will never buy parts that fit perfectly without any trimming or heat gun btw)
And did I mention his parts fit amazing? Barely had to trim stuff and like one side skirt needed a little heat gun action. Other than that I didn't need any bondo or anything. (You will never buy parts that fit perfectly without any trimming or heat gun btw)
I have had similar experiences with Shine. As an area manager I get how busy and hectic things can get. Luckily I found what I wanted from another forum member. Hopefully when I am ready for my rear FC diffuser I'll have better luck.
I believe the only items we've have a sale on recently are carbon fiber panspeed hoods, which we had 3 of. They're all gone now. I specifically mentioned 3 and once they are gone, they are gone. This had nothing to do with price honoring. First come first serve.
Answering phones and answering emails requires extensive knowledge of our products and about aero aftermarket parts in general. Taking care of the customers' needs and closing the sale is what we need. er.
Answering phones and answering emails requires extensive knowledge of our products and about aero aftermarket parts in general. Taking care of the customers' needs and closing the sale is what we need. er.
No, it was a thanksgiving or xmas sale, it was for a bumper. I had also wanted to group a shipment together.
I am in the same situation as you, i had someone who answers the phone and she could help with general questions but couldnt get into details. Point is a human answers the phone, screens the call, suggests email the question as well this way you dont get wrapped up over the phone.
I believe the only reason i even called was because email had gone un-answered.
Neither here or there, only noticed this now because it had been bumped up to the frontpage.
TT LS1 in the works
Joined: Feb 2009
Posts: 21
Likes: 0
From: MN
FTW my experience with shines go like this -> send an email get response with in 24 hours, Im told the parts I want are 5 weeks out, I place the order to get in line, shine send no less then 4 emails updating me on the status of my parts, My parts arrived yesterday well packaged. (some parts were cf? I ordered frp, 
) I was told 5 weeks out, I ordered a lip from cork sports that said it was in stock, it got to my house two days before shine's parts, 
. shine under promised and over delivered, This is a lost art, most would lie their asses off to get the sale rather than tell the truth.
) I was told 5 weeks out, I ordered a lip from cork sports that said it was in stock, it got to my house two days before shine's parts, . shine under promised and over delivered, This is a lost art, most would lie their asses off to get the sale rather than tell the truth.
Joined: Mar 2004
Posts: 217
Likes: 0
From: Canada
^^x2 on the customer service being a lost art. . .
E-mailed Ken the other night inquiring about availability on some parts, received a reply within 2 minutes. . .phoned, placed an order and it's all good. . .all done after hours. . .I wasn't expecting a reply until the next day. . .
Cudos to Ken. . .
E-mailed Ken the other night inquiring about availability on some parts, received a reply within 2 minutes. . .phoned, placed an order and it's all good. . .all done after hours. . .I wasn't expecting a reply until the next day. . .
Cudos to Ken. . .
FTW my experience with shines go like this -> send an email get response with in 24 hours, Im told the parts I want are 5 weeks out, I place the order to get in line, shine send no less then 4 emails updating me on the status of my parts, My parts arrived yesterday well packaged. (some parts were cf? I ordered frp, ) I was told 5 weeks out, I ordered a lip from cork sports that said it was in stock, it got to my house two days before shine's parts, . shine under promised and over delivered, This is a lost art, most would lie their asses off to get the sale rather than tell the truth.
) I was told 5 weeks out, I ordered a lip from cork sports that said it was in stock, it got to my house two days before shine's parts, . shine under promised and over delivered, This is a lost art, most would lie their asses off to get the sale rather than tell the truth.sounds more like they gave you CF parts that were in stock instead of making the plain glass ones
TT LS1 in the works
Joined: Feb 2009
Posts: 21
Likes: 0
From: MN
I've called, left messages, etc. No answer. I got an invoice over email for my order, but as far as a tracking # for shipping, no impact no idea. Its been about two weeks, I understand its not that long, but I have a huge drift event on the 15th of september and I really need the fenders I ordered. A response from them would be soooo niiiice.
Registered User
iTrader: (11)
Joined: Oct 2005
Posts: 2,840
Likes: 11
From: Rancho Cucamonga , California
Ok. I would like to explain how we operate so customers can get an idea what to expect.
First and foremost, anything we produce here has a minimum of at least 1 week production rate. More complicated items will take closer to 2 weeks, however, most parts are roughly about a week give or take a few days.
If something is not in stock and is backordered 1, then it will take roughly 2 weeks before your order get outs (1 week for backorder + 1 week for your order).
When an order comes in, I actually do not know the backorder status or stock status on that particular item (we get verbal orders as well). There is a manager in the back that handles all of that. If something is on the shelf , most likely it is in stock (if it is not for another order) and we'll ship it out. We didn't make a living holding onto products. We have a full time shipper here who only packages and ships products. He can only get to a number of orders a day, so even if we have someting in stock, reasonably we would need at least 1-2 business days to get to it. If it has not shipped, then there is obviously no shipping info to supply. However, for whatever reason, we have a few customers think that we are sitting on our asses not shipping parts we have in stock. Our factory is in operation from 7am to 6pm M-F and for another 5-6 hours on Saturday. We are definitely not sitting on our asses. As mentioned earlier, we didn't make a living holding onto parts.
If someone calls and reaches me or emails me and I respond in regards to a particular item, I can make the effort to check a status on an order. However, it is always not so easy as it looks as the manager has to go through orders and see what the backorder of that product is... even if we see it on the shelf. I am going to tell you right now that I am not going to check the status or update a customer on the backorder for every product order that comes in unless the customer really needs to know.
A misconception some customers have is if they call or email more often, the part gets done faster. This is not true. We have a scheduled production. We are working on our time, not your time. So if you have body shop appointment or an event to get to, I'm sorry, but that is your problem, not ours. If you have a problem with this, feel free to cancel the order at anytime and I will issue you a refund. Please understand we have a production schedule and quality standard to adhere to and I will not cut you in front of the line or rush the production of a particular project just because you need to make it to a show. It is either you want the product or not. If it is in stock, we'll ship it. If there is a backorder, we'll ship it when it's done. If you are unwilling to wait, just let me know. It's that simple.
Ken
First and foremost, anything we produce here has a minimum of at least 1 week production rate. More complicated items will take closer to 2 weeks, however, most parts are roughly about a week give or take a few days.
If something is not in stock and is backordered 1, then it will take roughly 2 weeks before your order get outs (1 week for backorder + 1 week for your order).
When an order comes in, I actually do not know the backorder status or stock status on that particular item (we get verbal orders as well). There is a manager in the back that handles all of that. If something is on the shelf , most likely it is in stock (if it is not for another order) and we'll ship it out. We didn't make a living holding onto products. We have a full time shipper here who only packages and ships products. He can only get to a number of orders a day, so even if we have someting in stock, reasonably we would need at least 1-2 business days to get to it. If it has not shipped, then there is obviously no shipping info to supply. However, for whatever reason, we have a few customers think that we are sitting on our asses not shipping parts we have in stock. Our factory is in operation from 7am to 6pm M-F and for another 5-6 hours on Saturday. We are definitely not sitting on our asses. As mentioned earlier, we didn't make a living holding onto parts.
If someone calls and reaches me or emails me and I respond in regards to a particular item, I can make the effort to check a status on an order. However, it is always not so easy as it looks as the manager has to go through orders and see what the backorder of that product is... even if we see it on the shelf. I am going to tell you right now that I am not going to check the status or update a customer on the backorder for every product order that comes in unless the customer really needs to know.
A misconception some customers have is if they call or email more often, the part gets done faster. This is not true. We have a scheduled production. We are working on our time, not your time. So if you have body shop appointment or an event to get to, I'm sorry, but that is your problem, not ours. If you have a problem with this, feel free to cancel the order at anytime and I will issue you a refund. Please understand we have a production schedule and quality standard to adhere to and I will not cut you in front of the line or rush the production of a particular project just because you need to make it to a show. It is either you want the product or not. If it is in stock, we'll ship it. If there is a backorder, we'll ship it when it's done. If you are unwilling to wait, just let me know. It's that simple.
Ken
Last edited by shineautoproject; Sep 18, 2012 at 06:59 PM.
Registered User
iTrader: (11)
Joined: Oct 2005
Posts: 2,840
Likes: 11
From: Rancho Cucamonga , California
For the most part, we haven't had many customers complaining about time delivery because I do give the best ETA I can. If something is backordered, then it's backordered. You just have to live with it and wait. Just know that we are in constant production and things are moving along. We wouldn't be where we are today if we weren't.
As far as phone calls go... I wish I was glued to the phone, but I'm not. I always answer when I am in the office and it rings. We have one line here and if you happen to call when I am on the phone with someone else, then you won't get through and you'll have to try again.
As far as emails go... we get alot of emails. It is difficult to get to all emails and phone calls in one day. We're not a perfect company. All I can say is we focus on what we feel is important, which is doing our best to deliver quality goods and not ripping you off. I am sure there are plenty of companies out there standing by their phones more than willing to take your order while making false promises and under delivering. It has happened time and time again across numerous forums. No company has been able to do it all. So take your pick
Ken
As far as phone calls go... I wish I was glued to the phone, but I'm not. I always answer when I am in the office and it rings. We have one line here and if you happen to call when I am on the phone with someone else, then you won't get through and you'll have to try again.
As far as emails go... we get alot of emails. It is difficult to get to all emails and phone calls in one day. We're not a perfect company. All I can say is we focus on what we feel is important, which is doing our best to deliver quality goods and not ripping you off. I am sure there are plenty of companies out there standing by their phones more than willing to take your order while making false promises and under delivering. It has happened time and time again across numerous forums. No company has been able to do it all. So take your pick
Ken
Ken does the contact form in your updated website work? It has been 3 days since I filled out the contact form but no reply yet. If it works and you just didn't have time to reply, it's ok I can wait, otherwise I'll resend the same enquiry to your email.
