teddyrx2

iTrader: (33)

In my forsale thread link as followed page "1" in the West Coast Section

https://www.rx7club.com/west-sale-wanted-classifieds-195/turbo-ii-s4-parts-galore-hood-transmission-hks-turbo-down-pipe-968615/

I sold a pair of power S4 aero mirrors with blue tint, that were originally red then primered black, in perferct working order, with no chips, or cracks, or wires cut.

As he/she can see on the first page of my for sale thread the mirrors show no detailed damaged of any cracks. The buyer "Eklips3" asked if there was any damage whats so ever other than what was or is show in the picture in my for sale thread I said no. There primered black, there is no chips, cracks, cut or frayed wires. They were pulled in good working order and are ready to use.

Elips3 lives in Canada I did the total sale for the mirror for $90 due to shipping charges would be through the roof. On top of that I wanted to make sure that the item would be or would have international tracking with automtic insurance coverage of $100.

Eklips3 agreed to the total price for the mirrors and shipping charges, told me that he was going to send a partial payment via paypal for me to hold the mirrors. He sent a payment of $60 and soon after sent the remaining $30. Once I had told him I received all funds I shipped the item out, with international tracking that also had an automatic minimum coverage of $100 insurance.

The item was well packaged, was not cracked, broken, or chipped before shipping.

On October 26, 2011 at 11:43pm I had pm from Eklips3 stating that I had lied to him about the description of the product that I sold him, that I failed to mention to him that the item was broken and cracked.

I pm'd him back right after I saw the damage of the mirror, and told him to settle down. here is the picture of the mirror with the damage he sent me of how it received it via pm, and he is demanding a full refund or he will file a claim through paypal.

Looking at the item he received, and what I have posted in my for sale thread looking nothing alike, and I feel that I should not be held responsible for this damage product. It is clear that this was a shipping issue, and not only that the item is insured for and up to $100. After receiving full payment of the item without hesitation I left positive feed back, tracking number. I have no reason whats so ever to make a full extra bucks by lying to somebody. My record for selling speaks for its self.

I would like to settle this in a mature manner, but I' am not just goingt o fork over a refund for shipping mistakes and having no control over damaged products.

I sent Eklips3 3 pm's while he was online stating to call me because I' am at work and I have my cell phone on me and that we can talk and resolve this issue over the phone or via pm, but he signed off. I dont' got time for games

Mod please step in and suggest how I should handle this matter

not happy


what the hell is this man ? i asked if they were "good" and you failed to mention this crack !

i want a full refund or else im filing a claim through paypal.

teddyrx2

iTrader: (33)

bump mods waiting for the forum member to call me, waiting for forum member to respond to this thread, and waiting for a mod to step in...

I' am not just going to just refund him his money back over shipping matters that I have no control over. That is what shipping insurance for. The forum member has stated that he will open up a dispute through paypal. I don't have time to risk my selling my rep to rip somebody off for a few bucks!!!

I know that I sent the item as described no good working order not damaged. The item has a international tracking, and is insured for $100

Turbo II Rotor

iTrader: (2)

You refund him the $90 and file a claim with the shipping company yourself. Because you were not able to deliver undamaged goods as a result of a contractor you hired the fault lies in your hands. All the seller needed to do was send you money.

a2dadamm

iTrader: (1)

i think it's up to you to file the claim and get the money and then refund him, he may have to wait a while usually they will take a while to get the claim going and payed out.

But also if you do the claim and send him the money he must send back the parts to you! he cant get a refund and keep the mirrors so ask him what he wants to do.

BizarroTerl

The shipper has to file the claim. The shipping company will want to inspect the package as part of the claim filing. Usually they will rule that it was improperly packaged. The shipper then has to fight with them and eventually they say **** off.

You may be able to negotiate a lower price, or have the buyer send the product back to you and issue a full refund once you get it. Of course, he will want you to pay the return freight. :|

teddyrx2

iTrader: (33)

I sent all these pm's last night before midnight while the forum member was online last night, and he failed to respond to any of them, or return my phone call.

October 26, at 11:50pm

"Ok first calm down, When I shipped those mirrors they were not broken! I would have stated that in my for sale thread. I have a clean record for the items that I sell. When i packed those items they were in perfect order, and not broken!!! That had to happen during shipping!!! Not me or anything that had to do on my part.

Give me a call 619-***-****"

October 26, at 11:52pm

"Give me a call right now, because I know for fact that is not how it was shipped out, and that is something that had to had happen during shipping. I' am at work right now, I' am awake, and I have my phone with me call me 619-***-**** Also that item when it was shipped has a $100 shipping insurance on it a well"

October 26, at 11:53pm

"I' am waiting???"

October 26, at 11:56pm

"Also just so you know on my for sale thread, those mirrors are not broken looking at the pictures that are posted! There not cracked! and show NO damage other than the fact that they are primered black!"

October 26, at 11:59pm

"I would also like to see pictures of the side of the box as well."

teddyrx2

iTrader: (33)

I will be more than happy to give a full refund on the item after reading through the past post that I' am the one who will have to deal with the issue of filing the claim to get my money back through the postal service, but I need him to respond to this thread, settle down, and be mature about the situation. I can understand his frustration, and how easy it can be or is to blame the seller when a damaged product gets or arrives in the buyer hands, as in this case.

But with shipping costing $50.85 to ship to his location from my location I will not refund the extra amount to have them shipped back to me.

I will refund the amount he paid for the mirrors and the shipping which came out to $90.00, and I will file a claim and deal with the issue myself with the USPS.

And even with all this I will still re submit positive feed back if he works with me on this issue. I have nothing bad to say to him, I just want to resolve this issue quickly, and let it be known to him that I had no intentions to rip him off, sell a damaged product to make a few extra dollars, to then have the issue back fire in my face.



Teddy

Supernaut

iTrader: (83)

I would not have posted your real number in this thread dude.

teddyrx2

iTrader: (33)

Thanks I fixed it.

PS

Just sent the forum member a another pm stating that I would be more than happy to refund him the money, I sent him a link to this thread, So I' am just waiting on him.

RotaryEvolution

iTrader: (30)

file the claim first, in case the shipper decides to claim it was not their fault and deny the claim. if they do then you lost everything.

in that event i would say you both eat half the losses, that box was a bit too small for the mirrors but he did want them shipped half way around the world with reasonable shipping(hence the small box= less shipping charges).

it's pretty apparent even in the picture that it was a new break. the plastic is totally white and clean and i bet you find a puncture hole, even if a very small one, in the box.

teddyrx2

iTrader: (33)

I asked the Eklips3 to send pictures or post pictures of the box last night seeing how he had enough time to take that pictures, make a red circle, then raise and point his finger at me. But he signed off as soon as he got the pm's

Do i file the claim through USPS or with paypal?

teddyrx2

iTrader: (33)

Between my last post and now, I called and filed a international claim with USPS about the damaged product, gave the person on the phone all the information requested which included

• My full name and address
• The buyers full name and address
• the merchandise that was shipped and damaged

What I' am waiting on is:

• A picture of the box to use in the insurance claim that I would like to Eklips3 to post or pm when he gets a chance
• A response to this thread, and not in a negative way just letting me know that he got my pm's last night and today
• And a positive ending to end this transaction on, so we can both go our own separate ways, leave on good terms, and I can leave him positive feed back again.

Final words on the phone are I will be receiving the insurance claim forms in the mail within a couple of days once it is cleared through international shipping and Canada.

Just waiting for the forum member to respond to this thread. Pretty much just patiently waiting to settle the issue with the buyer asap, so I can deal with the postal service and recoop my money or try and recoop my money or some of my money through the insurance claim.

Teddy

PS just so that it is clear, I' am in no way, shape, or form trying to slander Eklips3 forum name in anyway.

Thank you for the feed back, input, and information.

Supernaut

iTrader: (83)

No you missed one.

gsl-se addict

iTrader: (3)

I took care of it.

gsl-se addict

iTrader: (3)

I think he went offline before those PMs. He was last online 10/27 at 02:43 AM (EDT). Based on when you said you sent your PMs, your 1st one would have been 10/27 at 02:50 AM (EDT).

I will send him a PM asking his side and to have him work with you to see if you can reach an agreement.

So far, you have done everything that you need to do. He will need to work with you in order to work this out.

I do have a feeling that you might have a difficult time with the claim. All of the shipping companies make it difficult to win a claim. They will usually say that you didn't do a good job packaging the item and will say it isn't their fault. About the only way to get around that is if you had the item packaged at say a UPS Store and then sent UPS (or similar with say FedEx). Otherwise, you may have to really fight to win a claim and still may not win.

He filing a paypal claim won't get him anywhere. As long as the seller sends an item (and has a way to prove that he did), paypal will say good luck and tell you to work it out. It doesn't matter if you bought a $10,000 Rolex and you got a $20 Casio instead. Paypal will say that you received something, so they won't do anything. The only exception is if it was done through ebay and then they will back up the transaction better.

a2dadamm

iTrader: (1)

I think you have stuck your head out there far enough, Wait for him to reply and take it from there, If he does not reply in a reasonable amount of time i'd say a week or so then i would just dismiss it as he does not really care.

BizarroTerl

When I'm shipping something I always ask myself - If this package was dropped off the back of the truck at 50mph would there be damage to the product? If the answer is yes, I know I didn't pack it well enough.

The internet is full of videos showing UPS/FedEx/etc carriers throwing boxes, stacking them 20X too high, etc. I worked for a test instrument manufacturer and we had a instrument come back that fell out of a UPS truck at speed on an overpass (fell off the overpass). Boxes marked fragile means nothing. I think that sometimes they read fragile as "kick here".

Peanuts and paper move/compress. 2 items in peanuts or paper can and will hit each other during shipment (50mph rule). Bubble pack or sold foam pieces are much better. I find that bubble wrapping w/tape each piece works best. Double boxing helps (I do this for anything that is heavy or is more valuable). If you do all that you [U]may[U] end up with it getting there undamaged.

Filing a claim is almost always a waste of time. If you ship in the original carton or have the carrier box it for you then chances are good that you'll be reimbursed. If you do your own packing and it doesn't look bomb proof they invariably claim packaging was inadequate (=they won't pay).

Keep in mind that $500 insurance doesn't mean you'll get paid $500. They will pay you for the value of what was insured, and that value is open to their interpretation. They also have a lot of disclaimers in the insurance contract, IE they won't pay for damage to a plasma TV, even if you tell them what it is when you ship (they will take the extra money for the insurance though).

Chances are also better if you ship air or are going a small distance. The less they handle the package the less chance it'll get damaged.

SSDTURBO2

Its funny to see how ppl try to get all crazy on here for something so insignificant.. All i can say is that teddy is a good seller of parts and none of the items that he sells are in bad shape.. I was at his house when we packed the parts and they were fine in the box.. All i say just handle it without making such a big deal out of it if ur items are damaged when u get them..

Turbo II Rotor

iTrader: (2)

I'd be pretty pissed if someone haphazardly tossed my items in a box intended to be shipped internationally with only some crinkled newspaper. I'd be twice as pissed if they showed up broken and the guy I bought them from dismissed my claim as "Not my problem"

Why don't we just let the buyer respond and keep our admissions that two people can't figure out how to package parts for safe travel to ourselves.

eklips3

iTrader: (1)

one thing i have to say , I havent been online since i sent the pm about the damaged mirrors.
I simply dont have time to access rx7 club on a daily basis

i have every intent to make something work in regards to this issue in a mature way and ive already said this a few minutes ago in a pm to teddy.

teddyrx2

iTrader: (33)

Hey guys everything ended on a good note. I sent eklips3 a full refund for what the original amount of the transaction was for. There were no harsh feelings, no exchange of negative comments exchanged, all in all everything ended and turned out well.

I also re-submitted positive feed back to eklips3 in regards to this transaction going sour with him receiving a damaged product that happen during shipping.

Again thank you gsl-se addict for helping me approach this issue with the best interest for myself the seller, and eklips3 the buyer.

I have no harsh feelings over losing out on this transaction, because in life things happen, I have no harsh feelings toward eklips3 because between myself and him we were able to reach a neutral ground and reach a resolution.

Thank you again to all the members for his/her help, the moderator for his help and advice and most of all eklips3 for his patience and understanding about what took place.

Mods if possible please close thread

Thank you Teddy