Unfulfilled Promises, Bad Customer support
#27
FD Under Construction =P
iTrader: (5)
The fact is that he was giving away a free upgrade, your cost? Time. You have a working manifold now, stick with it. When they have time to make you another, they will. I don't see the problem if your manifold is functioning and ready to go in for another tune.
Is this whole debate over a free item that you did not get? Or the fact that you have to wait for said free item?
#28
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
I would appreciate if you would read entire tread before replying .In order to build a new manifold he needs old one for proper And same dimensions.
This is getting a bit ridiculous.
The fact is that he was giving away a free upgrade, your cost? Time. You have a working manifold now, stick with it. When they have time to make you another, they will. I don't see the problem if your manifold is functioning and ready to go in for another tune.
Is this whole debate over a free item that you did not get? Or the fact that you have to wait for said free item?
The fact is that he was giving away a free upgrade, your cost? Time. You have a working manifold now, stick with it. When they have time to make you another, they will. I don't see the problem if your manifold is functioning and ready to go in for another tune.
Is this whole debate over a free item that you did not get? Or the fact that you have to wait for said free item?
#29
FD Under Construction =P
iTrader: (5)
Could you give me a clear statement on what exactly is it that you want?
Are you just trying to spread your experience? Or is this thread an attempt to motivate Glen / AZRR into curating your free upgrade?
My thoughts are this:
-You paid for a manifold and turbo setup
-It was damaged and then fixed
-You saw new and improved later model manifold
-An upgrade (free was offered with x time frame)
-You're upset that free item was not delivered in x time frame
-You attempt to slander business via threats and posts on this forum
-You want your car now, but you want free upgrade too?
Attempting to make this argument less one sided, I've been in your situation with various rotary shops / builders. Make a decision, stick with it and see it through.
If your goal is to get your car back, then forfeit the free upgrade until you can afford to take it down for x amount of time.
If you goal is to get your manifold as soon as possible, give him your current manifold and wait.
#30
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
This is getting a bit ridiculous.
The fact is that he was giving away a free upgrade, your cost? Time. You have a working manifold now, stick with it. When they have time to make you another, they will. I don't see the problem if your manifold is functioning and ready to go in for another tune.
The fact is that he was giving away a free upgrade, your cost? Time. You have a working manifold now, stick with it. When they have time to make you another, they will. I don't see the problem if your manifold is functioning and ready to go in for another tune.
Where I come from, when someone drops that kind of dough, they are well entitled to get what they paid for, and when it was promised. You are not the buyer or the seller in this case, therefore you have no dog in this hunt.
Second, as far as the manifold goes, when you make something for someone, and that part fails, you should stand by your work. This is not a "free upgrade" issue--it is essentially a warranty issue. Glen made a manifold, and that manifold did not last even past the dyno. It is now upon him to make that right. The whole "we'll get to you when we get to you" bit simply doesnt cut it either. You said it yourself--he was told by Glen that he would get a new manifold in X time.....and when X time had come and gone, Glen did not deliver on his word. And youre actually faulting hiboost over this....like I said, you are not impartial enough to be posting on this.
Is this whole debate over a free item that you did not get? Or the fact that you have to wait for said free item?
2--it isnt a "free item". It is a replacement for an item that apparently was not properly made, or was not made from the proper materials. You need to stop trying to make this sound like something it is not. "Free item" suggests that Glen was only offering the part to help someone out---in this case, there is the claim of warranty against this manifold, which completely kills off your "free item" stretch game.
3--Like I said already, you have no dog in this hunt. Glen is a big boy, he certainly can speak for himself. You are not an employee of his shop. You therefore are not in the position to come in this thread and speak against the OP. I do believe I have made myself clear, Marine.
#31
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
Toss him the manifold, have him fab a new one or don't. Either way, I don't see what you're trying to accomplish here?
Could you give me a clear statement on what exactly is it that you want?
Are you just trying to spread your experience? Or is this thread an attempt to motivate Glen / AZRR into curating your free upgrade?
My thoughts are this:
-You paid for a manifold and turbo setup
-It was damaged and then fixed
-You saw new and improved later model manifold
-An upgrade (free was offered with x time frame)
-You're upset that free item was not delivered in x time frame
-You attempt to slander business via threats and posts on this forum
-You want your car now, but you want free upgrade too?
Attempting to make this argument less one sided, I've been in your situation with various rotary shops / builders. Make a decision, stick with it and see it through.
If your goal is to get your car back, then forfeit the free upgrade until you can afford to take it down for x amount of time.
If you goal is to get your manifold as soon as possible, give him your current manifold and wait.
Could you give me a clear statement on what exactly is it that you want?
Are you just trying to spread your experience? Or is this thread an attempt to motivate Glen / AZRR into curating your free upgrade?
My thoughts are this:
-You paid for a manifold and turbo setup
-It was damaged and then fixed
-You saw new and improved later model manifold
-An upgrade (free was offered with x time frame)
-You're upset that free item was not delivered in x time frame
-You attempt to slander business via threats and posts on this forum
-You want your car now, but you want free upgrade too?
Attempting to make this argument less one sided, I've been in your situation with various rotary shops / builders. Make a decision, stick with it and see it through.
If your goal is to get your car back, then forfeit the free upgrade until you can afford to take it down for x amount of time.
If you goal is to get your manifold as soon as possible, give him your current manifold and wait.
#32
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
This is no longer a matter of privacy. AZRR is a forum vendor and I am one of the classifieds/feedback moderators. That makes it my business. I am trying to help you resolve this, and I cannot do so without your participation.
#33
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
rx7roller02... I sent you all the emails. You seem like a very reasonable person and I'm sure you can make sense out of all this. To be honest I was done with this long time ago. I told what I had to say first day but people kept emailing me so I came back to respond to some of the questions. I do appreciate your time and effort looking over the issue and whatever your final word is I would respect it.
#34
LSx 7.0L
iTrader: (20)
Damn, I just took the time to read every word in this entire thread. All I can say is that I truly hope justice is served here, and I'll just leave it at that.
hiboost, I can more than understand your frustration, as I've spent quite a bit of money at a reputable rotary shop nearest me. Fortunately, my experiences have been very positive, although I think it's safe to say in this business there can be many unknown variables that come up during a build. You can never predict that, and there has to be some extra time/money set aside for that scenario, as it always occurs. Conversely, I completely agree that the amount of time you spent waiting for your build was completely unacceptable. If a shop is that busy, and ultimately causing customers to wait THAT long, then clearly additional help is needed. But I digress...
In any case, I can very much relate to your story since I had a comparable vision when I got into my FD. Since then the project has taken several routes, parts have failed, a few rebuilds have occurred, time has been lost, and it has been an emotional roller coaster to say the least. That being said, I can empathize with you 100%, and at the very least I hope you get what you deserve.
To AZRR, I understand your side of the story here as well. I try to put myself in the shoes of everyone involved, although it is a bit harder to get into yours since I do not run my own shop. I can only speak from the customer standpoint, and because of that I'm biased by default. I can't even imagine the amount of unknowns that occur from working on these cars day in and day out, especially if you have a decent customer base and are juggling things by yourself. Nevertheless, the bottom line is that you have to make customer service and communication a priority. Without service and communication, we have no idea what is going on. And with the economy the way it is today, people even have to wonder if said shop is still in business without a response back from them.
All I'm trying to say is that shops NEED to let their customers know what's going on. The #1 factor which causes businesses to fail is lack of communication. Generally speaking, businesses who provide customer feedback and communicate effectively succeed. Those who do not communicate get labeled as the ones with poor customer support, which should not be taken lightly. That affects everything from past customers to future business.
Nevertheless, I hope hiboost is able to get his project finished as he hoped, and that AZRR continues to be successful. *Hopefully* this experience can be chalked up to miscommunication/poor communication/lack of communication and not poor business ethics. Hopefully...
hiboost, I can more than understand your frustration, as I've spent quite a bit of money at a reputable rotary shop nearest me. Fortunately, my experiences have been very positive, although I think it's safe to say in this business there can be many unknown variables that come up during a build. You can never predict that, and there has to be some extra time/money set aside for that scenario, as it always occurs. Conversely, I completely agree that the amount of time you spent waiting for your build was completely unacceptable. If a shop is that busy, and ultimately causing customers to wait THAT long, then clearly additional help is needed. But I digress...
In any case, I can very much relate to your story since I had a comparable vision when I got into my FD. Since then the project has taken several routes, parts have failed, a few rebuilds have occurred, time has been lost, and it has been an emotional roller coaster to say the least. That being said, I can empathize with you 100%, and at the very least I hope you get what you deserve.
To AZRR, I understand your side of the story here as well. I try to put myself in the shoes of everyone involved, although it is a bit harder to get into yours since I do not run my own shop. I can only speak from the customer standpoint, and because of that I'm biased by default. I can't even imagine the amount of unknowns that occur from working on these cars day in and day out, especially if you have a decent customer base and are juggling things by yourself. Nevertheless, the bottom line is that you have to make customer service and communication a priority. Without service and communication, we have no idea what is going on. And with the economy the way it is today, people even have to wonder if said shop is still in business without a response back from them.
All I'm trying to say is that shops NEED to let their customers know what's going on. The #1 factor which causes businesses to fail is lack of communication. Generally speaking, businesses who provide customer feedback and communicate effectively succeed. Those who do not communicate get labeled as the ones with poor customer support, which should not be taken lightly. That affects everything from past customers to future business.
Nevertheless, I hope hiboost is able to get his project finished as he hoped, and that AZRR continues to be successful. *Hopefully* this experience can be chalked up to miscommunication/poor communication/lack of communication and not poor business ethics. Hopefully...
#35
FD Under Construction =P
iTrader: (5)
first off, you are very much oversimplifying this, and IMO you are not in a position that allows you to do so. This is not about a manifold.....its about the fact that he is claiming that it took over two years to get his engine back, and when he finally did--after spending nearly $20,000--the work was not complete. Your problem is that this issue has to do with a personal friend of yours--someone that you have been "fortunate to know" for at least the last three years or so. This tells me that you are not the person that should be posting in this thread. Glen and AZRR can speak for themselves, they do not need a friend to do it for them. Not to mention, it only complicates these issues. And I am not going to allow this one to get any more complicated than it already is now.
Where I come from, when someone drops that kind of dough, they are well entitled to get what they paid for, and when it was promised. You are not the buyer or the seller in this case, therefore you have no dog in this hunt.
Second, as far as the manifold goes, when you make something for someone, and that part fails, you should stand by your work. This is not a "free upgrade" issue--it is essentially a warranty issue. Glen made a manifold, and that manifold did not last even past the dyno. It is now upon him to make that right. The whole "we'll get to you when we get to you" bit simply doesnt cut it either. You said it yourself--he was told by Glen that he would get a new manifold in X time.....and when X time had come and gone, Glen did not deliver on his word. And youre actually faulting hiboost over this....like I said, you are not impartial enough to be posting on this.
1--it is not a debate. If you want to turn it into one, you will lose. This is a very unresolved issue where a fellow 7 owner spent a LOT of money and did not get what he was promised. I have seen you around this place enough to know that if the shop owner were not a friend of yours, you wouldnt be jumping on the same bandwagon that you are now.
2--it isnt a "free item". It is a replacement for an item that apparently was not properly made, or was not made from the proper materials. You need to stop trying to make this sound like something it is not. "Free item" suggests that Glen was only offering the part to help someone out---in this case, there is the claim of warranty against this manifold, which completely kills off your "free item" stretch game.
3--Like I said already, you have no dog in this hunt. Glen is a big boy, he certainly can speak for himself. You are not an employee of his shop. You therefore are not in the position to come in this thread and speak against the OP. I do believe I have made myself clear, Marine.
Where I come from, when someone drops that kind of dough, they are well entitled to get what they paid for, and when it was promised. You are not the buyer or the seller in this case, therefore you have no dog in this hunt.
Second, as far as the manifold goes, when you make something for someone, and that part fails, you should stand by your work. This is not a "free upgrade" issue--it is essentially a warranty issue. Glen made a manifold, and that manifold did not last even past the dyno. It is now upon him to make that right. The whole "we'll get to you when we get to you" bit simply doesnt cut it either. You said it yourself--he was told by Glen that he would get a new manifold in X time.....and when X time had come and gone, Glen did not deliver on his word. And youre actually faulting hiboost over this....like I said, you are not impartial enough to be posting on this.
1--it is not a debate. If you want to turn it into one, you will lose. This is a very unresolved issue where a fellow 7 owner spent a LOT of money and did not get what he was promised. I have seen you around this place enough to know that if the shop owner were not a friend of yours, you wouldnt be jumping on the same bandwagon that you are now.
2--it isnt a "free item". It is a replacement for an item that apparently was not properly made, or was not made from the proper materials. You need to stop trying to make this sound like something it is not. "Free item" suggests that Glen was only offering the part to help someone out---in this case, there is the claim of warranty against this manifold, which completely kills off your "free item" stretch game.
3--Like I said already, you have no dog in this hunt. Glen is a big boy, he certainly can speak for himself. You are not an employee of his shop. You therefore are not in the position to come in this thread and speak against the OP. I do believe I have made myself clear, Marine.
#2 - this supposedly, "not properly made" manifold was corrected, fixed, and given back. Am I wrong here? From what I read, Glen offered the part to help him out, AFTER fixing the current manifold. It was an improved part and from what I read, Glen decided to offer it to him, but continued to fix his current manifold until he had time to fab him up a newer manifold.
Let me use an example. I buy a iphone 3gs, its under warranty for a year. The Iphone 4 comes out, my 3gs, under warranty, ***** the bed. Does apple send me a 4? No, they send me a replacement of what I originally bought. If I wanted a 4, they would be doing me a favor. Now, if Apple had provided me with a letter stating that they would give me a 4, but it would require me to be without a phone for X amount of time, then I would make the decision there.
How can Glen make this "new / free / not-free / warranty" manifold if he doesn't have the original manifold to use for mock up? Or, am I mistaken? Did hiboost give him the original manifold to mock up the new manifold and he didn't meet the time frame? Hiboost said it himself, Glen needs the old manifold to make the new one. Was this even given to Glen to do so?
#3 - I have as much dog in this hunt as anyone reading this thread to get an idea of how AZRR conducts business. Glen fixed the manifold, as he stated, correct? At that point, his warranty / repair / service was done. He no longer had any obligation to provide the better model / upgrade / manifold. Seems like people are out to stir up some bad business and try to screw over a reputable business.
The fact is that everyone is out to screw someone over, it's happened to me on this forum, 99% of the time, nobody ever gets both sides of the story, it's all he says she says. Sure, Glen can post for himself, and he may or may not do so.
I think you'll try to make a point by banning me, removing me from this thread, or whatever. It just proves my point that the argument is one sided. I'm defending a friend, my choice. I'm providing my experience with Glen and his shop because I've used his rotary services for years, not as a friend, but as a paying customer and client, who has spent tons of money as well. I've also seen the crap some people try and pull and use the forum as a gimmick to get what they want, like it is some type of leverage.
For the record, I've known Glen much longer than 3 years. I'll keep speaking on his work. You wanted to moderate a forum, you should understand that concerned people are going to post their opinions, experiences, and thoughts on a given situation.
I am not saying I have all the facts nor did Glen ask me to post here. I did not ask Glen for any details on the situation, but I did contact hiboost to get his thoughts on the matter. Where I come from, friends take care of each other; In this case, I am trying to defend a friends name and business, but I guess it takes being a Marine to figure that out.
#36
FD Under Construction =P
iTrader: (5)
Also, what was your purpose with this statement? Seems like you're taking a personal stab at Glen. This has nothing to do with your business transaction. Your friend said this? Well, if I am subject to the "friends don't matter" rule that rx7roller02 wants to impose, then this shouldn't matter either, whether or not it was actually ever said
#37
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
Your tread:
https://www.rx7club.com/3rd-generation-rx-7-1993-2002-vehicles-107/near-complete-fully-modded-0-miles-built-1993-rx-7-a-925798/
This is the quote out of your tread
"-Dropped car off at Arizona Rotary Rockets in April 2008
-Car has been in the hands of Glen since then, we've changed ideas, turbos, setups, quite a few times until it was decided to stick with the GT4094R build. Then has done nothing short of build this thing from the ground up."
Does not look like you are in much better shape than I am.
Beautiful car btw...
https://www.rx7club.com/3rd-generation-rx-7-1993-2002-vehicles-107/near-complete-fully-modded-0-miles-built-1993-rx-7-a-925798/
This is the quote out of your tread
"-Dropped car off at Arizona Rotary Rockets in April 2008
-Car has been in the hands of Glen since then, we've changed ideas, turbos, setups, quite a few times until it was decided to stick with the GT4094R build. Then has done nothing short of build this thing from the ground up."
Does not look like you are in much better shape than I am.
Beautiful car btw...
#38
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
Also, what was your purpose with this statement? Seems like you're taking a personal stab at Glen. This has nothing to do with your business transaction. Your friend said this? Well, if I am subject to the "friends don't matter" rule that rx7roller02 wants to impose, then this shouldn't matter either, whether or not it was actually ever said
#39
FD Under Construction =P
iTrader: (5)
Your tread:
https://www.rx7club.com/showthread.php?t=925798
This is the quote out of your tread
"-Dropped car off at Arizona Rotary Rockets in April 2008
-Car has been in the hands of Glen since then, we've changed ideas, turbos, setups, quite a few times until it was decided to stick with the GT4094R build. Then has done nothing short of build this thing from the ground up."
Does not look like you are in much better shape than I am.
Beautiful car btw...
https://www.rx7club.com/showthread.php?t=925798
This is the quote out of your tread
"-Dropped car off at Arizona Rotary Rockets in April 2008
-Car has been in the hands of Glen since then, we've changed ideas, turbos, setups, quite a few times until it was decided to stick with the GT4094R build. Then has done nothing short of build this thing from the ground up."
Does not look like you are in much better shape than I am.
Beautiful car btw...
I hope you're not taking my comments personally, I am not trying to insult you or demean you.
Glen has my car for several reasons
I don't have time restraints, he works on my car as he finds time, I've also told him to put other customers before my car as I rather him knock out their stuff than mine, as I don't have a time restriction. Besides, I change my mind more than any person should ever have to and Glen has been very patient with my changes.
I will note, any time a problem or change has been made, I've received a phone call. Sometimes Glen doesn't like to call and let me know about the bad news, but he does it anyway because he knows I like to hear about it good or bad. Bad news usually being I need to spend more money because something was missing.
Also, I basically handed Glen a shell, handed him a large sum of money, and said take your time. I also had the car back in my garage, and then sent it back in to his shop to do some additional fab work after I decided not to use the headlights.
However, this is not about me and my car. If I was pissed at Glen, he would be the first to know.
If you want to know the history of my car, and my experience, I would be happy to give you all the details. But this thread is not the place for it.
#40
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
#2 - this supposedly, "not properly made" manifold was corrected, fixed, and given back. Am I wrong here? From what I read, Glen offered the part to help him out, AFTER fixing the current manifold. It was an improved part and from what I read, Glen decided to offer it to him, but continued to fix his current manifold until he had time to fab him up a newer manifold.
Oh, and in case you still do not get it, it is not normal for a brand new manifold to fail like this. The fact that it did once already after VERY little use should be a no-brainer to you that a new manifold is what is deserved. Stop acting like Glen was doing this guy some big favor--he was supposed to be standing behind his work. That isnt a favor--it is what a good business SHOULD DO.
Let me use an example. I buy a iphone 3gs, its under warranty for a year. The Iphone 4 comes out, my 3gs, under warranty, ***** the bed. Does apple send me a 4? No, they send me a replacement of what I originally bought. If I wanted a 4, they would be doing me a favor. Now, if Apple had provided me with a letter stating that they would give me a 4, but it would require me to be without a phone for X amount of time, then I would make the decision there.
OK, let me spell this out for you. Apple(Glen) provided a manifold that was faulty. Apple(Glen) then VOLUNTEERED to make the new manifold to make things right. Apple(you guessed it, Glen) said "I will have your new mani in your hands in ____ time." Apple FAILED to live up to his word. How is that the customer's fault? hiboost "made the decision" based upon Glen's word of X time. Then, X time came and went, and Glen's apparent response was "we will get to you when we get to you, your part is a free one so you can wait". Now, get your friendship out of the way here because it is coloring your posts--that is ****-poor business and you know it.
Now, for the absolute last time, stop making excuses for your friend. He made a promise. He chose not to live up to it. That was GLEN'S CHOICE. This is the part where you leave this thread alone from now on.
How can Glen make this "new / free / not-free / warranty" manifold if he doesn't have the original manifold to use for mock up?
Or, am I mistaken? Did hiboost give him the original manifold to mock up the new manifold and he didn't meet the time frame? Hiboost said it himself, Glen needs the old manifold to make the new one. Was this even given to Glen to do so?
I took the manifold for the repair to azrr and they said you overheated your manifold, they made it flat again and then they said , if you want we will build you another one , better for free. All I had to do is leave my manifold there and they will build one when they are not busy. I kinda knew what is waiting for me but I said ok I can wait a month.
Today was half of that month and I just ask if there was any progress, guess what , he said you manifold is freebie dont bother us , we will get to it when we have time. They even said take your manifold if the time is the issue... rude again. Well one month is what you promised... can not you keep your promises for once since I was 20K customer.... I lost my cool , I will pick up the manifold and done deal.
#3 - I have as much dog in this hunt as anyone reading this thread to get an idea of how AZRR conducts business.
Glen fixed the manifold, as he stated, correct?
At that point, his warranty / repair / service was done. He no longer had any obligation to provide the better model / upgrade / manifold. Seems like people are out to stir up some bad business and try to screw over a reputable business.
The fact is that everyone is out to screw someone over, it's happened to me on this forum, 99% of the time, nobody ever gets both sides of the story, it's all he says she says. Sure, Glen can post for himself, and he may or may not do so.
I think you'll try to make a point by banning me, removing me from this thread, or whatever. It just proves my point that the argument is one sided. I'm defending a friend, my choice.
I'm providing my experience with Glen and his shop because I've used his rotary services for years, not as a friend, but as a paying customer and client, who has spent tons of money as well.
Providing your experience would have contained nothing about faulting the OP. It would have been you telling us about your transactions with Glen. So, at least be man enough to stop lying to me.....
I've also seen the crap some people try and pull and use the forum as a gimmick to get what they want, like it is some type of leverage.
For the record, I've known Glen much longer than 3 years. I'll keep speaking on his work. You wanted to moderate a forum, you should understand that concerned people are going to post their opinions, experiences, and thoughts on a given situation.
I am not saying I have all the facts nor did Glen ask me to post here. I did not ask Glen for any details on the situation, but I did contact hiboost to get his thoughts on the matter.
Where I come from, friends take care of each other; In this case, I am trying to defend a friends name and business, but I guess it takes being a Marine to figure that out.
Oh, and since you feel the need to talk about what it takes to figure things out, a former SEAL like myself has plenty of experience to get the big picture. but hey, dont let me stop you, you were just educating the rest of us about what it takes a Marine to figure out....good call, jarhead. Typical Marine....leading with your ego.
Now, let's wrap this steaming turd of yours up. you admit to not knowing anything of Glen's side of the story. You admit that you were not in any way personally involved with this transaction. And at the same time, you have tried to fault hiboost at every turn--speaking against him without even being told anything from your "friend" as to what is true and what is not.
I, on the other hand, have more than two dozen emails that have been forwarded to me. These emails support what hiboost has said here. The time frame is nearly two years for this engine build--a build that wasnt even completed as promised. The guy spent nearly $20,000 with Glen, and the project went WAY over time, over budget, and wasnt even completed to boot. And THEN, when the work is finally done, the mani fails on nothing more than a dyno run. YOU KNOW IF THIS WAS NOT A FRIEND OF YOURS YOU WOULD SEE THIS COMPLETELY DIFFERENTLY THAN YOU HAVE INDICATED HERE.
1--do you admit that a shop should stick to a promised timeline whenever possible? What about a budget--unless there is a significant change in the work requested, should the shop's actual bill be nearly DOUBLE the estimate? BE HONEST.
2--if you got a new mani, and it failed on the first use, would you expect that shop to stand by their work? AGAIN, TELL THE TRUTH.
3--if that shop promised to make you a new mani for free, within one month, would you or would you not expect that to be done as promised? AND THE TRUTH SHALL SET YOU FREE.......
I am looking at the chat log right now--hiboost merely asked for an update on the manifold progress. Glen said there was no progress yet, but he had to build a couple manifolds the following week. Hiboost asked if his would be done with those, or if those would delay his from being built. This, word for word, was Glen's response:
This is a free thing dude I have paying business that way they call this a business you sure ask a lot when some one is trying to help
Glen has made some statements here too....and the emails I am reading do not match up with his claims. First, he claims that for four months they had no money. I just read an email from that time frame where hiboost asked "do you need more money?", and Glen's answer was "no need for money right now". Glen said that the timeline was not truthful, and that hiboost greatly exaggerated, but the emails confirm that the engine was dropped off March 2007. Glen sent an email to hiboost on 23 May, 2008, saying "your short block is finished, now we have to work on fuel and turbo installation". Think about this now--that is 14 months between engine dropped off and SHORT BLOCK completed. Glen sent an email on 8 July 2008, saying "I will be done by the tenth". Thats July 10, 2008. So, I have to wonder then, why this engine--that was to be completed on July 10, 2008, was not ready for hiboost to pick it up until May 2009?
Is THAT "reputable service"? I think not.
Last word on this post--Glen has been asked to post details. You can see his participation in this thread. Not much. Unlike you, I did not merely charge forward blindly without asking both sides what happened.....let this be a lesson to you. And from now on, limit your responses in these threads to YOUR OWN PERSONAL EXPERIENCES, NO MORE.
#41
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
Also, what was your purpose with this statement? Seems like you're taking a personal stab at Glen. This has nothing to do with your business transaction. Your friend said this? Well, if I am subject to the "friends don't matter" rule that rx7roller02 wants to impose, then this shouldn't matter either, whether or not it was actually ever said
GET OUT OF THIS THREAD. YOU HAVE REFUSED TO LISTEN TO WHAT THE STAFF HERE HAVE TOLD YOU. NEXT STOP IS A BAN. I dont want to have to go that way....but if you cant respect the rules of this forum, then you do not need to be here.
#43
Alcohol Fueled!
iTrader: (2)
Another interesting thing is that I received lots of messages from other members who personally or someone they know dealt with this shop and had bad experience as well. I guess it makes me feel better that i'm not the only one, but sad that this is happening lot more than I though. I would appreciate if these people instead of messaging me would actually post on this tread their issue with AZRR.
1. I can pretty much guess who pm'd you. It was Darren. His MO is so transparent its ridiculous. If you have lots of messages, TROT THEM OUT... I can assure you its Darren or one of his cadre of nutswingers trying to use you as a pawn for their AZRR smear campaign and you are too gullible to see it. If you are man enough to send Roller the emails, lets get the PMs out too.
2. I am Glen's friend. Lets get that out now. However I am also smart enough to know that when you run a business and one that deals in the volume that AZRR does, sometimes you get a squeaky wheel. Its just going to happen. Whats funny about this is the shellacking AZRR is getting over ONE UNHAPPY CUSTOMER. Lets drop some Military phraseology here since I happen to still be on active duty. "Takes a whole lot of atta boys to get rid of one OH ****". In business, especially in the automotive industry, happy customers generally dont go onto forums to praise business because they are too busy enjoying their new car.
3. So, are we going to categorically dismiss AZRR over one unhappy customer even though given the volume of business he probably has a 99% satisfaction rate? Not even too mention that said customer made it clear he was going to come on here to complain? Its amazing how quickly people on this forum will turn on a business over an isolated incident.
WOW....all I can say is that the truth is becoming clearer and clearer by the minute...
#44
Goodfalla Engine Complete
iTrader: (28)
Unhappy customers happen. As long as the business is not making a habit or pattern out of mistreating customers and it truly was an isolated incident... then I see no reason to smear his entire name. However, if the company is unwilling to fix the problem, then its time to send a warning out.
I am not going to side one way or the other, due to not having read the whole thread, nor have I been involved in any way. I just hope to see the end result of this thread is that the business and customer reach an amicable agreement and the whole thing can become water under the bridge.
I am not going to side one way or the other, due to not having read the whole thread, nor have I been involved in any way. I just hope to see the end result of this thread is that the business and customer reach an amicable agreement and the whole thing can become water under the bridge.
#45
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
I'm jumping in here because this is completely ridiculous.
1. I can pretty much guess who pm'd you. It was Darren. His MO is so transparent its ridiculous. If you have lots of messages, TROT THEM OUT... I can assure you its Darren or one of his cadre of nutswingers trying to use you as a pawn for their AZRR smear campaign and you are too gullible to see it. If you are man enough to send Roller the emails, lets get the PMs out too.
1. I can pretty much guess who pm'd you. It was Darren. His MO is so transparent its ridiculous. If you have lots of messages, TROT THEM OUT... I can assure you its Darren or one of his cadre of nutswingers trying to use you as a pawn for their AZRR smear campaign and you are too gullible to see it. If you are man enough to send Roller the emails, lets get the PMs out too.
2. I am Glen's friend. Lets get that out now. However I am also smart enough to know that when you run a business and one that deals in the volume that AZRR does, sometimes you get a squeaky wheel. Its just going to happen. Whats funny about this is the shellacking AZRR is getting over ONE UNHAPPY CUSTOMER.
Also, please understand, I am not trying to knock your business. I just want to get to the bottom of this.
Second, this isnt just "one unhappy customer". This is a nearly TWENTY THOUSAND DOLLAR DEAL. The vast majority of people who do business here will never see a deal that involves this much money. And where I sit, this isnt something that can be let off.
3. So, are we going to categorically dismiss AZRR over one unhappy customer even though given the volume of business he probably has a 99% satisfaction rate?
Not even too mention that said customer made it clear he was going to come on here to complain?
Its amazing how quickly people on this forum will turn on a business over an isolated incident.
And what truth is that? AZRR had one unhappy customer? Shocking revelation.....[/QUOTE]
#46
tigers LOVE pepper!!!!!
iTrader: (52)
i dont think anyones bashing AZRR , im actually the one who reserected this thread after over 2 months when i noticed glenrx7 didnt follow up on his comment of "will be posting all the details soon" whether he was too busy working on cars or whatever...looking back my response was a bit harsh,it seems like hiboost is a bit reluctant to follow thru with this also which is a bit crazy to me considering 20K+ was spent,i know i would be doing more than blowing off steam..maybe theres a happy medium somewhere so both parties can be satisfied?
#48
Serbian
Thread Starter
iTrader: (1)
Join Date: Nov 2006
Location: phoenix
Posts: 246
Likes: 0
Received 0 Likes
on
0 Posts
Jrat you are the same I nicely contacted for help with tunning few years ago and you turned me down saying thay Glen is your best friend and do not want to deal with me for whatever reason... Please leave my tread kindly. I do not want only Glens friends to post here, they could say anything they want to and misslead the whole tread.
#50
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
I can defend Glen against any baseless accusations I care too. Namely the alleged PMs that OP has outlining the NUMEROUS offenses against other members.
Oh, and as for your big complaint, get real already. The guy dropped 20 grand at your friend's shop and still, over three years later, has yet to get what he paid for....and your one and only concern is bitching about pm's from other people? And ALL in a transaction you had no part in whatsoever....take the hint, already, and let this one be.