Troubling experience with Japan2LA

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Old 12-17-10, 07:25 PM
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Exclamation Troubling experience with Japan2LA

I'm not sure why I'm having such difficulty with this vendor. When I looked at his trader score it was overwhelmingly positive so I had no doubts. Now, I am disappointed and frustrated. I don't know what to think at this moment.

11/28/10 - I contacted him to see if he had any slightly used twins. My rear turbo is leaking oil so I want to replace it. He replied back same day that he had a set of N3C1's available that he was going to post in a thread within the week from a low mileage JDM motor. I asked for him to send pictures so I could see if there were any cracks, etc. His reply to that was, "I could take pics and email them..or better yet just start the for sale thread with the pics this week...". To me this was his way to pressure me into sending money right away without any proof of condition. I replied back, "No disrespect but I have a hard time sending out money without seeing something of it first. If you could send pictures to (my email) or I"ll just wait for the thread and hope I get to it first.

11/29/10 - I get a message late in the afternoon from him saying he would be emailing me the pictures soon. I received the pictures as promised, and sent him paypal in the amount of 360.45. ($350 + paypal fees).

**side note. Shipping from west coast (ups/fedex) to Kansas City is 4-5 days. So I expected to receive the turbo's by 12/6 or 12/7.

12/8/10 - Nothing has arrived. I sent a PM and asked for a tracking #. His reply was, "I will not be back down to the shop until this evening. My helper should have already boxed and shipped the turbos.

12/9/10 - Sent another PM to request a tracking #. No reply

12/10/10 - Contacted another member to get his opinion. He said not to worry, he's bought from Japan2LA in the past and it went OK. I decided to be a little more patient and wait for them to show up.

12/16/10 - Sent another PM to request a tracking #. No reply

12/17/10 (today) - Still have not received turbo's. Still have not received tracking #. Seller is refusing to respond to my requests. I have seen him actively posting on the forum so I know he has access to his computer, so I know he is simply just ignoring me.
Old 12-17-10, 08:43 PM
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He'll probably be quick to tell you he'll refund your money now that you've publicly voiced your opinion.

This is very similar to the issue I had with him last year when I bought my RE motor from him. He's quite good at saying this person already did this or that, etc. You're lucky to have received pictures. After multiple requests, I never got mine. I asked him early on for the tracking/shipment number, but he kept giving me reasons why he couldn't (it was on his laptop, at the shop, etc). I went so far as to contact the shipping company after a week had gone by with no update. He had claimed that they picked it up the previous week and that they must be holding it for some reason at their facility (why they would do that, I have no idea.). They had no clue what I was talking about.

He finally gave me a bill of lading (not a shipment number, mind you) after he "came back into town" on a flight. That night he kept dodging my calls, not calling back, etc. He gave me a sob story about having to drive all the way across town after the airport to get the actual information and would call me within the hour. When he finally DID contact me 4 hours after he said he would, I went round and round with him about not being upfront/honest/etc. As soon as I got off the phone with him, I called the trucking company taking care of the shipping. As soon as I did, I figured out why it took him so long to call me back. He hauled *** to the shop to get the motor to ship it out THAT NIGHT. Once the shipping company had it in their hands, I got the motor in a pretty short amount of time.

I've heard good and bad about them over the years as well. That's why I chose to use them to get my motor. Unfortunately, I must have drawn the short straw and became one of his horror stories. In the end, I got a motor that looked like it had lived on the docks by the ocean due to all the corrosion, etc. Luckily, it was primarily surface stuff. It wasn't the pristine motor he promised and never sent pictures of, but it was a good motor.

This post will probably be looked at by some as a vendetta or some such, but that's what this section is for: to display our experiences with vendors.

Good luck in getting your turbos!

Reese LeBlanc
Old 12-18-10, 12:14 AM
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This is sad to hear and honestly the worst part about the site...vendors will have a great rep for a few years and then...who knows what happens. FDNewbie, JKL, etc. Seems like several threads have popped up so far this year on J2LA. Hope he gets back to the rep he spent a long time earning.

That being said...it is kind of a shame, that in my opinion Advertisers on the site who start to get sketchy are given more leeway than individuals. Like with JKL going for a year plus of scamming people and no notice being done...even after it was it seems like it took months for him to be banned. Before anyone gets their panties in a wad I understand you have to cross your t's and dot your i's but that case was just silly.

Hope this gets rectified for the OP. Good luck!
Old 12-18-10, 04:41 AM
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i was going to do biz w/ him, not sure now.
Old 12-18-10, 08:09 AM
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I've bought several Things from him and he has been a stand up guy. He has always shipped them right away too.
But, It has always been out of one of his FS threads or a post in a WTB thread that he has the part.
I'm sure you will get your Turbo's, by January at least. He might ship them slow, but he WON'T screw you over on your money.

I'd still buy from him due to my experiences in the past.
And afterall he has to keep up his Rep, being a vendor here isn't free..... They have different levels of vendors and it's not cheap.
Old 12-18-10, 11:22 AM
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Originally Posted by Gringo Grande
This is sad to hear and honestly the worst part about the site...vendors will have a great rep for a few years and then...who knows what happens. FDNewbie, JKL, etc. Seems like several threads have popped up so far this year on J2LA. Hope he gets back to the rep he spent a long time earning.

That being said...it is kind of a shame, that in my opinion Advertisers on the site who start to get sketchy are given more leeway than individuals. Like with JKL going for a year plus of scamming people and no notice being done...even after it was it seems like it took months for him to be banned. Before anyone gets their panties in a wad I understand you have to cross your t's and dot your i's but that case was just silly.

Hope this gets rectified for the OP. Good luck!
the fact that they have a good rep goes in multiples.

want to know how many people voice their opinion positively in general? about 10% at most, in my case it's more likely about 25%(although usually it's in recommendations and not in the feedback, like my trader score for example or lack of feedback in the good guy section).

want to know how many people voice their opinion when something goes wrong to make you look bad? about 90%.
Old 12-18-10, 11:52 AM
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I bought parts from him with no problems shipped them out fast, exactly as described. I'm sure he will chime in.
Old 12-18-10, 01:42 PM
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Same here I bought a RE longblock from him. 115+ on all faces and I got it within the week.
Youll get a good set of turbos.
Old 12-18-10, 08:49 PM
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Doofy,

I am away this weekend on some day time job business

I return on monday afternoon

I will follow up with you on this order on monday after 3pm pacific time.
Old 12-18-10, 08:51 PM
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Thread closed until Wednesday of next week.

Mario III, SuperModerator


edit: Buyer ended up getting all of money back.

Last edited by mar3; 03-06-11 at 02:17 PM.
Old 03-06-11, 02:53 PM
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well, this one is not fully resolved yet....

It would seem, from what the parties have told me this far, that the buyer initiated a chargeback and got his money back in full. But the turbos are still in the possession of the buyer as well. So, unless someone's not telling me the truth, at this point in time the buyer has his full refund AND the parts. Guys, we need to have some communication on this issue between you two. I'm happy to help, but at this point something needs to happen with regard to getting those turbos back to the seller in the same condition they were shipped in. It is not personal, it is just that it isnt right for one party to get the money and the parts. I'm looking for both you two to hop on in and lets get this one resolved, thanks.
Old 03-06-11, 03:09 PM
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I am sure I will be asked to cover shipping.. thats what usually happens in these threads..

I have a call tag ready to send out..

Simply box my turbos back up as nice as they were boxed up when you took delivery.. apply the label and drop the box off at any UPS store, or hand it to a UPS driver in your area.

Box arrives, I will inspect and confirm the parts are mine, and I will consider this resolved..
Old 03-06-11, 03:11 PM
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All, (as previously sent to rx7roller02)

1st message to rx7roller02:
I tried to resolve this matter personally with Japan2LA when it first became an issue. Since I have never had a problem like this before with a vendor online, and after I received perceived threats and bullying from Japan2LA, I contacted my attorney to assist with the matter and make sure that my behavior has been legal and appropriate. My attorney has already sent (on 1/1/11) a certified letter to with Japan2LA to resolve this matter, but neither they nor I have received communication from Japan2La.
Japan2La's lack of communication to myself or my attorney is what has kept this matter unresolved. I have made every effort to resolve this matter fairly through personal communication, through the moderating staff, and through legal means. He is welcome to contact my attorney or reply directly to me, on how he wants the matter resolved with the options given to him by my attorney.

2nd message to rx7roller02:
I can forward you the previous communication I sent to mar3 with your preference via the forum or through e-mail. Let me know which you prefer and I will send them over. I have nothing to hide in this matter.
Frankly, I found your first message to be somewhat surprising because it has been months since I received any communication from Japan2La. As I expected, after my last reply to you I logged in and found that Paypal closed the dispute in my favor earlier today. Now both my credit card company and paypal(a 3rd party) have both agreed that Japan2La was at fault in this matter, so I am not surprised that he contacted a moderator.
If you need to know all of the details of the issue I am willing to provide those to you, but I ask that you allow me to contact my attorney first.

----

I do not deny, nor have I ever denied, still having the turbo's in my possesion or not receiving a chargeback. I had planned (and have) to keep the turbo's in the box in which they came in until this was resolved. They have not been installed, disassembled, or used and in manner since I have had possession. JapanLa has "had the ball in his court" for 3 months for this to be resolved, but has decided to ignore my previous messages and the letter from my attorney. Japan2la can message me publicly or privately, or contact my attorney wth his decision on the options provided by my attorney.
Old 03-06-11, 03:17 PM
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hang on there, let me see if I understand what you are saying...

1--you got a chargeback, so you got your money back.

2--you admit you still have his turbos, and that you know you dont get to keep them.

And you are waiting to hear from Japan2la? At this point, the best thing to do would be to simply send his turbos back. This would all be resolved, quick and easy for everyone.

So, please, let me know what the holdup is. And please do not tell me that youre waiting to hear from Japan2La--you already got your money back and at that point all you had to do was drop him a line to set up sending them back to him.

So how are we going to get these turbos back to Japan2LA? What do you guys want to do?

EDIT-I will also say this....

From what I have seen, this whole dispute was frivolous to begin with. Japan2LA sent you the exact same type of turbos that he promised, and had a legitimate reason for not sending you the original pair. He found that one of them was bad. So, rather than send you a bad turbo, he found a set in good shape and sent those. From what I have seen, Japan2LA could have done a better job of letting you know ahead of time, but he sent you better than the ones you saw a pic of. You did not need to involve an attorney like you did for something like this, IMO. And your attorney sent a ridiculous request too--why should Japan2LA send you 50% of the money back when you got a set of turbos that was in better shape than the ones you originally wanted? You were even told by some people who know these things, on another forum, that there was nothing wrong with the appearance of the turbos you got. IMO, you overreacted on this. The ball has not been in his court "for three months". You did not even take the turbos out of the box to see if they were any good, and you thought he should pay you half the money back without even knowing anything about their condition. That is a bit too far in my opinion.....

Last edited by rx7roller02; 03-06-11 at 03:26 PM.
Old 03-06-11, 03:21 PM
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Honestly, sounds like you want to continue this, READ VERY carefully I dont.

Only an idiot would agree to the ridiculous terms stated in the letter.. sell you the turbos for $150.00...no way!

My low mile Jspec N3C1 turbos are worth the $350.00.. if not more...

Hell, I get $265.00 for blown cores..

Attempting to make me sell you the turbos that you "are so unhappy with" for $150.00 is extortion.

You have your money back.. all of it in fact plus the $20.00 extra Paypal charged me..

So realistically I am out $400.00 + including the shipping I paid sending them to you

I will send you a call tag, and you send MY turbos back

The end...

Last edited by Japan2LA; 03-06-11 at 03:23 PM.
Old 03-06-11, 03:24 PM
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Yes it seems Japan2LA did not provide you all the info.
1. Correct
2. Partially Correct. In the letter my attorney sent we offered to settle the dispute for a lesser amount due to the condition received was less than advertised, or to return the turbos at full value plus the cost of shipping.

Instead of me losing money on interest or being stuck with the full payment amount we initiated a chargeback to reclaim all money. During the chargeback, the resolution options were provided to my credit card company an to paypal and they both decided a full reversal in charges.

So yes, I am waiting to hear back from Japan2LA if he either wants the turbo's back at his expense of shipping, or if he wants to settle for a lesser amount.
Old 03-06-11, 03:24 PM
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Originally Posted by rx7roller02
hang on there, let me see if I understand what you are saying...

1--you got a chargeback, so you got your money back.

2--you admit you still have his turbos, and that you know you dont get to keep them.

And you are waiting to hear from Japan2la? At this point, the best thing to do would be to simply send his turbos back. This would all be resolved, quick and easy for everyone.

So, please, let me know what the holdup is. And please do not tell me that youre waiting to hear from Japan2La--you already got your money back and at that point all you had to do was drop him a line to set up sending them back to him.

So how are we going to get these turbos back to Japan2LA? What do you guys want to do?
What he wants are the turbos for $150.00 Shipped...No way!

That aint gonna happen!
Old 03-06-11, 03:28 PM
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Originally Posted by Japan2LA
What he wants are the turbos for $150.00 Shipped...No way!

That aint gonna happen!
Be honest. The offer was $200.

Send the call tag.
Old 03-06-11, 03:33 PM
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Originally Posted by doofy
Be honest. The offer was $200.

Send the call tag.
To be honest I dont even remember.. if you say it was $200.00, then it was $200.00

^still ridiculous

Give me you address and the call tag goes in the mail today...
Old 03-06-11, 03:42 PM
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Send it to my attorney. Their address is on the letter you received.
Old 03-06-11, 03:48 PM
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No I am going to send it to you directly

You have my property, not your attorney..

I dont have the address of your attorney, nor do I have the letter

I opened it, read it, and trashed it right after..

Not going to play this little game with you..

I am sure I have your address, the same one I sent the turbo out to..

The call tag will be in the mail today

Being sent to the: KS address

Last edited by GoodfellaFD3S; 03-06-11 at 05:14 PM.
Old 03-06-11, 03:58 PM
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Moderators, please remove my personal address from this thread. This is exactly why I requested it to be sent to my attorney.

thank you.
Old 03-06-11, 04:02 PM
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The call tag will be there in the next day or so..

^Corrected the address issue myself..
Old 03-06-11, 04:59 PM
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OK, I would like this thread updated when the turbos ship, when they are received, and when all is well. Thanks for working this out.
Old 03-06-11, 08:02 PM
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Originally Posted by rx7roller02
From what I have seen, this whole dispute was frivolous to begin with. Japan2LA sent you the exact same type of turbos that he promised, and had a legitimate reason for not sending you the original pair. He found that one of them was bad. So, rather than send you a bad turbo, he found a set in good shape and sent those. From what I have seen, Japan2LA could have done a better job of letting you know ahead of time, but he sent you better than the ones you saw a pic of. You did not need to involve an attorney like you did for something like this, IMO. And your attorney sent a ridiculous request too--why should Japan2LA send you 50% of the money back when you got a set of turbos that was in better shape than the ones you originally wanted? You were even told by some people who know these things, on another forum, that there was nothing wrong with the appearance of the turbos you got. IMO, you overreacted on this. The ball has not been in his court "for three months". You did not even take the turbos out of the box to see if they were any good, and you thought he should pay you half the money back without even knowing anything about their condition. That is a bit too far in my opinion.....
I didn't see this earlier but feel like I need to address it, since I apparently in your eyes am at fault, and you've making inaccurate assumptions and statements . It is obvious he has not provided you with all of the information, since he had thrown away the letter from my attorney. If you don't wish to have this drawn out further, I only ask that you delete your post if you delete mine, since your are claiming my fault and frivolousness.

Yes he sent me the same type of turbos as we originally agreed. The mistake here is that the condition of what was agreed to is not the same condition as received. The pictures of the original turbos that I agreed to purchase showed a set of turbos with no manifold cracks, no rust, no other "defect", aka GREAT condition. Not only was there a claim of shipment when there wasn't, a delay in shipment weeks after payment was sent (without notification for the delay, until this thread was made), but ultimately he switched the turbos to something different without notice for me to consider. The turbos that showed up had manifold damage, rust, and appearance of oil leakage. Will these things affect the longevity or perform equally as the original set? Only until someone could run them side by side until one set failed would know for certain. The issue here is failing to notify me of the change of product. Had I seen pictures of these turbos beforehand, I would not have agreed to the price I did. Add up all these fact sin your head as a independent person: false statement in shipment, several week delay in shipment, opening a box and seeing something different than promised. Would you take this person's word for everything as truth that you've never had business with? They didn't bother to warn you ahead of time, they only provided excuses after the fact? Call me paranoid, but I won't trust a vendor that does this behavior. The law does not trust this behavior either.

Yes I did take the turbos out of the box. How do you think I saw the rust, oil leak, manifold damage, took pictures, etc...? This is when I tried to make resolution with him privately and through moderation staff. I was willing to resolve this matter peacefully and without counsel. It wasn't until he started threatening me and then decided to ignore me that I invoked my attorney. How many similar instances can be found on this forum, yet across the Internet, where someone fails to meet the promises made in a deal and then other is left with the bill? Too many. I absolutely needed an attorney since his actions showed that he had no intention to resolve this matter, and sticking me with the bill.

At the time my attorney drafted the letter he searched and found several turbos available with similar condition of the ones I received an were averaging $200/shipped. This was the amount that we were looking to settle for as my payment for the turbos I received. We took the purchase price ($350) and subtracted the average comparable condition amount ($200), and asked for $150 back to settle the difference. So after my attempts to contact to him, my lawyer attempting to contact to him (that he admittedly threw away), and paypal contacting him, how is the ball NOT in his court? He chose to wait to see who the companies would favor and when he lost he decided to start the nonsense over again. Is it just luck, or rather the law supporting my side and both companies agreed to the charge back? Both had copies of all the information (PM's, emails, photos), to make their decision. I never denied to either that I never received the turbos, but rather received the turbos not as advertised, and that is what their decision was based upon.

I didn't really want to get into all of the details, but I did not appreciate you questioning my integrity. As stated earlier, this is the first time I've had an issue like this with a vendor. Judging by post #2 in this thread, it is not the first time Japan2La has had an issue like this with someone else. You can feel free to nitpick my statements, but the law has supported my side, so I will not respond further. Now that I have been able to state facts on my side for you or other mods to see, I will simply wait for the call tag to arrive. Once it arrives I will post notification of receipt and notification of shipment.


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