rx7store.net
06-25-11, 02:33 AM
#1
Senior Member
Thread Starter
rx7store.net
Have these guys gone down the toilet lately? I purchased off them many years ago and got great service but my recent purchase was a disaster. I purchased a petite air seperation tank and a Koyo radiator. The AST tank has been manufactured too short and what is obvious meant to be the bottom mount misses by a good 50mm. This leaves the AST tank held in by a single bolt. Their response was that they are all like that and that I should send it back. It's certainly not mentioned on their website.
The second problem is that the radiator simply doesn't fit unless you purchase a new intercooler, intake system and move some of the electrics around. But it says on the website that it is made to OE specs.
The other problem was it took AGES for them to send the order and it took something like 2 months to arrive with a good 6 weeks of that being before it left their store. All around it's just been a disaster.
The second problem is that the radiator simply doesn't fit unless you purchase a new intercooler, intake system and move some of the electrics around. But it says on the website that it is made to OE specs.
The other problem was it took AGES for them to send the order and it took something like 2 months to arrive with a good 6 weeks of that being before it left their store. All around it's just been a disaster.
06-25-11, 03:41 PM
#2
We don't make either part so if there is an issue it's a manufacturing issue. Like I said you can always send the AST back if you are not comfortable with the install. Just so you know there are hundreds of RX-7's using that with one bolt holding it in place. Most single turbo cars don't have any other option.
As for the radiator not sure which one you got, but I would assume a koyo? If it is a koyo and your car is stock then you will need to adjust a little to get it to fit.
Just so you know most aftermarket parts don't fit as well as a stock part.
As for how long it took to get there not sure why it took that long. Either a part was on backorder which is common or postal took forever. If we have something in stock it usually ships within a day or two.
I also sent you an email this morning about the radiator.
As for the radiator not sure which one you got, but I would assume a koyo? If it is a koyo and your car is stock then you will need to adjust a little to get it to fit.
Just so you know most aftermarket parts don't fit as well as a stock part.
As for how long it took to get there not sure why it took that long. Either a part was on backorder which is common or postal took forever. If we have something in stock it usually ships within a day or two.
I also sent you an email this morning about the radiator.
06-25-11, 06:49 PM
#3
All out Freak!
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Just a thought--
on your website, you state this:
If you tell people that the fitment is "just like your original radiator", then they have no reason to think otherwise. The reason why this customer is upset about having to move things to make room is because your website advertises this radiator in such a way that people think it is a direct-fit replacement.
on your website, you state this:
Koyo radiators are fully polished to a mirror finish, offers 30% more cooling than standard radiators, and great for high revving, turbo, supercharged or nitrous oxide high performance motors! No univeral parts are used with these radiators to ensure the best in fitment just like your original radiators.
06-25-11, 07:36 PM
#5
All out Freak!
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I hear ya, and I know what youre saying about aftermarket parts. Many of us have the experience with them to know, but some don't. Thanks for changing the descriptions, it should help to cut down on things like this. You should see how it is for us T-bird SC guys....Ford discontinued several of the parts and sometimes, it takes wading through a serious pile of crap before we find the actual right part.
07-01-11, 08:38 PM
#6
Senior Member
Thread Starter
Hi Jason, thanks for the reply. I will say that your communication has been very good via email and the forum. The reason for the delay was as you state that a part was on back order but I did wait 6 weeks and then still did not receive the item. That might be fair enough but it seemed like bad planning in some way. That isn't much of an issue really. The real issues were
- the AST bottle is held in by one bolt
- the radiator is out of square so doesn't bolt up without some big *** washers to grab it
- the radiator really doesn't fit without a fair bit of work. This is largely due to bad design on koyo's part, they could have *easily* done better.
- the radiator was poorly packaged and had some damage to the fins when it arrived. It was just left to float around inside its box. Part of the radiator went through the box and got some minor damage while other parts got damage inside the box. There was a little bit of cardboard on the fins but not one bit a foam to be found.
- the descriptions on the website don't tell the full story, you could consider them misleading.
- I was still charged for the part that I didn't receive and as far as I can tell I have not received the promised refund.
With regards to the AST bottle, you seem to think that this is ok and is no problem. If that is the case I challenge you to place a good description of the problem on your website so that every buyer knows this and see how it affects sales. Don't want to do that? The only conclusion from that is that you agree it is a problem but would prefer to hide it.
With regards the radiator I think it is great that you've modified the page but I think it should state that it is NOT a bolt in fit and state the likely mods that will be needed. This was done with one of your intercoolers and I could read through all the mods and decide if I wanted to go to that much trouble or not. It's quite likely this would lead to additional sales as people might purchase some of the required parts.
"We don't make either part so if there is an issue it's a manufacturing issue."
With regards this statement I think this is a key part of the issue with a lot of reseller these days. While it is the manufacturer who made the part it is you who accepted the parts and sold them on. If you had sent all the AST bottles back when you first received them then it's likely they would have fixed the design fault (let not kid anyone here, it's most definitely a fault). If you then sourced a part that did fit everything would be good and you'd have happier customers. I don't accept the argument that it is the manufacturers fault in any way at all, it is 100% your fault because you accept these parts and sold them on. The reason manufacturers can get away with making radiators that are out of square is because business like you accept these faults. This process is called Quality Control and many resellers don't exercise enough of it.
Cheers,
Michael
- the AST bottle is held in by one bolt
- the radiator is out of square so doesn't bolt up without some big *** washers to grab it
- the radiator really doesn't fit without a fair bit of work. This is largely due to bad design on koyo's part, they could have *easily* done better.
- the radiator was poorly packaged and had some damage to the fins when it arrived. It was just left to float around inside its box. Part of the radiator went through the box and got some minor damage while other parts got damage inside the box. There was a little bit of cardboard on the fins but not one bit a foam to be found.
- the descriptions on the website don't tell the full story, you could consider them misleading.
- I was still charged for the part that I didn't receive and as far as I can tell I have not received the promised refund.
With regards to the AST bottle, you seem to think that this is ok and is no problem. If that is the case I challenge you to place a good description of the problem on your website so that every buyer knows this and see how it affects sales. Don't want to do that? The only conclusion from that is that you agree it is a problem but would prefer to hide it.
With regards the radiator I think it is great that you've modified the page but I think it should state that it is NOT a bolt in fit and state the likely mods that will be needed. This was done with one of your intercoolers and I could read through all the mods and decide if I wanted to go to that much trouble or not. It's quite likely this would lead to additional sales as people might purchase some of the required parts.
"We don't make either part so if there is an issue it's a manufacturing issue."
With regards this statement I think this is a key part of the issue with a lot of reseller these days. While it is the manufacturer who made the part it is you who accepted the parts and sold them on. If you had sent all the AST bottles back when you first received them then it's likely they would have fixed the design fault (let not kid anyone here, it's most definitely a fault). If you then sourced a part that did fit everything would be good and you'd have happier customers. I don't accept the argument that it is the manufacturers fault in any way at all, it is 100% your fault because you accept these parts and sold them on. The reason manufacturers can get away with making radiators that are out of square is because business like you accept these faults. This process is called Quality Control and many resellers don't exercise enough of it.
Cheers,
Michael
07-01-11, 08:46 PM
#7
Senior Member
Thread Starter
I hear ya, and I know what youre saying about aftermarket parts. Many of us have the experience with them to know, but some don't. Thanks for changing the descriptions, it should help to cut down on things like this. You should see how it is for us T-bird SC guys....Ford discontinued several of the parts and sometimes, it takes wading through a serious pile of crap before we find the actual right part.
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07-01-11, 09:52 PM
#9
Hi Jason, thanks for the reply. I will say that your communication has been very good via email and the forum. The reason for the delay was as you state that a part was on back order but I did wait 6 weeks and then still did not receive the item. That might be fair enough but it seemed like bad planning in some way. That isn't much of an issue really. The real issues were
- the AST bottle is held in by one bolt
- the radiator is out of square so doesn't bolt up without some big *** washers to grab it
- the radiator really doesn't fit without a fair bit of work. This is largely due to bad design on koyo's part, they could have *easily* done better.
- the radiator was poorly packaged and had some damage to the fins when it arrived. It was just left to float around inside its box. Part of the radiator went through the box and got some minor damage while other parts got damage inside the box. There was a little bit of cardboard on the fins but not one bit a foam to be found.
- the descriptions on the website don't tell the full story, you could consider them misleading.
- I was still charged for the part that I didn't receive and as far as I can tell I have not received the promised refund.
With regards to the AST bottle, you seem to think that this is ok and is no problem. If that is the case I challenge you to place a good description of the problem on your website so that every buyer knows this and see how it affects sales. Don't want to do that? The only conclusion from that is that you agree it is a problem but would prefer to hide it.
With regards the radiator I think it is great that you've modified the page but I think it should state that it is NOT a bolt in fit and state the likely mods that will be needed. This was done with one of your intercoolers and I could read through all the mods and decide if I wanted to go to that much trouble or not. It's quite likely this would lead to additional sales as people might purchase some of the required parts.
"We don't make either part so if there is an issue it's a manufacturing issue."
With regards this statement I think this is a key part of the issue with a lot of reseller these days. While it is the manufacturer who made the part it is you who accepted the parts and sold them on. If you had sent all the AST bottles back when you first received them then it's likely they would have fixed the design fault (let not kid anyone here, it's most definitely a fault). If you then sourced a part that did fit everything would be good and you'd have happier customers. I don't accept the argument that it is the manufacturers fault in any way at all, it is 100% your fault because you accept these parts and sold them on. The reason manufacturers can get away with making radiators that are out of square is because business like you accept these faults. This process is called Quality Control and many resellers don't exercise enough of it.
Cheers,
Michael
- the AST bottle is held in by one bolt
- the radiator is out of square so doesn't bolt up without some big *** washers to grab it
- the radiator really doesn't fit without a fair bit of work. This is largely due to bad design on koyo's part, they could have *easily* done better.
- the radiator was poorly packaged and had some damage to the fins when it arrived. It was just left to float around inside its box. Part of the radiator went through the box and got some minor damage while other parts got damage inside the box. There was a little bit of cardboard on the fins but not one bit a foam to be found.
- the descriptions on the website don't tell the full story, you could consider them misleading.
- I was still charged for the part that I didn't receive and as far as I can tell I have not received the promised refund.
With regards to the AST bottle, you seem to think that this is ok and is no problem. If that is the case I challenge you to place a good description of the problem on your website so that every buyer knows this and see how it affects sales. Don't want to do that? The only conclusion from that is that you agree it is a problem but would prefer to hide it.
With regards the radiator I think it is great that you've modified the page but I think it should state that it is NOT a bolt in fit and state the likely mods that will be needed. This was done with one of your intercoolers and I could read through all the mods and decide if I wanted to go to that much trouble or not. It's quite likely this would lead to additional sales as people might purchase some of the required parts.
"We don't make either part so if there is an issue it's a manufacturing issue."
With regards this statement I think this is a key part of the issue with a lot of reseller these days. While it is the manufacturer who made the part it is you who accepted the parts and sold them on. If you had sent all the AST bottles back when you first received them then it's likely they would have fixed the design fault (let not kid anyone here, it's most definitely a fault). If you then sourced a part that did fit everything would be good and you'd have happier customers. I don't accept the argument that it is the manufacturers fault in any way at all, it is 100% your fault because you accept these parts and sold them on. The reason manufacturers can get away with making radiators that are out of square is because business like you accept these faults. This process is called Quality Control and many resellers don't exercise enough of it.
Cheers,
Michael
To be honest in the 10 years I have sold both items you are the first that has ever complained about them. Here in the states the majority of RX-7 owners run both the Koyo and the Pettit AST which is a lot of RX-7's. I'm not sure if the koyo you got is out of spec or not, but since I have never had an issue with them I doubt that is the problem. I will change some of the wording on the site for future buyers.
When we get the koyos we don't open the boxes. All the radiators that we get come in vacuum packed bags inside the koyo box. If the one you got was moving around it was probably from mishandling in transit to you.
Which part did I charge you for that you did not get? I don't remember talking about a refund on anything.
Jason
07-04-11, 07:47 AM
#10
Senior Member
Thread Starter
Michael,
To be honest in the 10 years I have sold both items you are the first that has ever complained about them. Here in the states the majority of RX-7 owners run both the Koyo and the Pettit AST which is a lot of RX-7's. I'm not sure if the koyo you got is out of spec or not, but since I have never had an issue with them I doubt that is the problem. I will change some of the wording on the site for future buyers.
When we get the koyos we don't open the boxes. All the radiators that we get come in vacuum packed bags inside the koyo box. If the one you got was moving around it was probably from mishandling in transit to you.
Which part did I charge you for that you did not get? I don't remember talking about a refund on anything.
Jason
To be honest in the 10 years I have sold both items you are the first that has ever complained about them. Here in the states the majority of RX-7 owners run both the Koyo and the Pettit AST which is a lot of RX-7's. I'm not sure if the koyo you got is out of spec or not, but since I have never had an issue with them I doubt that is the problem. I will change some of the wording on the site for future buyers.
When we get the koyos we don't open the boxes. All the radiators that we get come in vacuum packed bags inside the koyo box. If the one you got was moving around it was probably from mishandling in transit to you.
Which part did I charge you for that you did not get? I don't remember talking about a refund on anything.
Jason
Are you saying that the bolt holes should line up perfectly when installing this radiator? Mine are certainly a LONG way off. Tolerances of 1mm are not that difficult to achieve but the koyo radiator is a good 10mm out. 10mm is HUGE tolerances.
The box was most definately opened because there was other stuff added inside the box. The radiator was pretty much just in the box on it's own with nothing to hold it still. Quite simply it was not adequately packed for a trip to australia and as such it had cosmetic damage when it arrived. It was not mishandled because the outside of the box was not damaged. With the lack of packaging the radiator could easily move around and damage was inevitable.
With regards to the website changes, that is great, thank you. However I don't see on your site it saying that the AST tank is only held in by one bolt. It doesn't say that the mount doesn't reach. If you think this is so fine, why is it not on your website? This indicates that you agree it is a problem and you want to hide this issue.
With regards to the missing refund, this was the item I was waiting 4 weeks for that never arrived. You (or someone at your company) said that if it didn't arrive after a certain time you would send the order without it and issue a refund. The order was sent without the item but as far as I can see there is no refund on my credit card.
"Should be a couple of days and will get it out. If we don’t see it in the next few days we will ship the order without it and refund you for the hose. Thanks for the patience."
07-04-11, 08:02 AM
#11
Senior Member
Thread Starter
Yes of course. I just checked the email and it was 4 weeks, not 6 and I will say Jason's communication has been excellent. This isn't my biggest compaint, I wouldn't have mentioned it if it was the only issue. My biggest complaint is the website is pretty inaccurate. The website claimed an OEM fit but after many hours under the bonnet things still don't fit in there very well at all and I'm going to have to waste many more hours getting something to work. The car's up and running but everything is out of wack to the degree that the bonnet doesn't shut properly. When releasing the bonnet catch you can feel the tension on the bonnet. I doubt that the cold air intake is sealing correctly because the parts are so misaligned. For some reason the air cleaner misses the front bolt by 40mm.
The other big issue is the AST tank. I really can't believe that it's held in by one bolt and that the mount at the bottom is 50mm too short!! Am I the only one who thinks that is rubbish?
The other big issue is the AST tank. I really can't believe that it's held in by one bolt and that the mount at the bottom is 50mm too short!! Am I the only one who thinks that is rubbish?
07-04-11, 09:42 AM
#12
One thing I've learnt in cases like this is that the seller can say there's been no complaints and I certainly can't prove otherwise. There's definately been other complaints about the koyo radiators on the forums. I find it hard to believe you've never had a complaint in 10 years. Are you honestly saying that no one has ever complained about the 1 bolt holding the AST tank in? That doesn't make sense. The first though that went through my mind was they've sent the wrong unit. SURELY someone else has written to you about that?? It's clearly a design fault. I mean why on earth is it 50mm away from the mount. The item clearly has a mount at the bottom to fit into the rubber boot but doesn't reach.
Are you saying that the bolt holes should line up perfectly when installing this radiator? Mine are certainly a LONG way off. Tolerances of 1mm are not that difficult to achieve but the koyo radiator is a good 10mm out. 10mm is HUGE tolerances.
The box was most definately opened because there was other stuff added inside the box. The radiator was pretty much just in the box on it's own with nothing to hold it still. Quite simply it was not adequately packed for a trip to australia and as such it had cosmetic damage when it arrived. It was not mishandled because the outside of the box was not damaged. With the lack of packaging the radiator could easily move around and damage was inevitable.
With regards to the website changes, that is great, thank you. However I don't see on your site it saying that the AST tank is only held in by one bolt. It doesn't say that the mount doesn't reach. If you think this is so fine, why is it not on your website? This indicates that you agree it is a problem and you want to hide this issue.
With regards to the missing refund, this was the item I was waiting 4 weeks for that never arrived. You (or someone at your company) said that if it didn't arrive after a certain time you would send the order without it and issue a refund. The order was sent without the item but as far as I can see there is no refund on my credit card.
"Should be a couple of days and will get it out. If we don’t see it in the next few days we will ship the order without it and refund you for the hose. Thanks for the patience."
Are you saying that the bolt holes should line up perfectly when installing this radiator? Mine are certainly a LONG way off. Tolerances of 1mm are not that difficult to achieve but the koyo radiator is a good 10mm out. 10mm is HUGE tolerances.
The box was most definately opened because there was other stuff added inside the box. The radiator was pretty much just in the box on it's own with nothing to hold it still. Quite simply it was not adequately packed for a trip to australia and as such it had cosmetic damage when it arrived. It was not mishandled because the outside of the box was not damaged. With the lack of packaging the radiator could easily move around and damage was inevitable.
With regards to the website changes, that is great, thank you. However I don't see on your site it saying that the AST tank is only held in by one bolt. It doesn't say that the mount doesn't reach. If you think this is so fine, why is it not on your website? This indicates that you agree it is a problem and you want to hide this issue.
With regards to the missing refund, this was the item I was waiting 4 weeks for that never arrived. You (or someone at your company) said that if it didn't arrive after a certain time you would send the order without it and issue a refund. The order was sent without the item but as far as I can see there is no refund on my credit card.
"Should be a couple of days and will get it out. If we don’t see it in the next few days we will ship the order without it and refund you for the hose. Thanks for the patience."
Which bolt holes dont line up? There are the radiator fan holes and then the two on the sides that you mount the stock radiator fan supports. I'm having a hard time picturing what is not lining up. Especially with you saying they are 50mm off. A picture would help.
I have never had anyone complain about the koyo. Only thing I have heard is its a tight fit with the stock intercooler and intake, but nobody has complained about it not lining up.
As I recall we opened up your box to put a the AST in it at the top but we dont mess with the way the radiator is packaged. I will post a picture of how it should look in the box.
As for the AST you do realize that any car that has an aftermarket intercooler is only able to use one bolt to hold it? I'm explaining probably 90% of the RX-7's on the road. That is the reason I have never had any complaints about it or felt the need to put it in the item description. Its actually a non issue in my opinion because even on a stock car the lower hose supports the bottom of the AST along with the bolt at the top. If you are bothered by the fact that it doesn't reach the lower support you take a small piece of hose and extend that part down a little.
If you can tell me what part you did not get I can check on that and the refund.
Jason
07-04-11, 02:51 PM
#13
Senior Member
Thread Starter
Mike,
Which bolt holes dont line up? There are the radiator fan holes and then the two on the sides that you mount the stock radiator fan supports. I'm having a hard time picturing what is not lining up. Especially with you saying they are 50mm off. A picture would help.
I have never had anyone complain about the koyo. Only thing I have heard is its a tight fit with the stock intercooler and intake, but nobody has complained about it not lining up.
As I recall we opened up your box to put a the AST in it at the top but we dont mess with the way the radiator is packaged. I will post a picture of how it should look in the box.
As for the AST you do realize that any car that has an aftermarket intercooler is only able to use one bolt to hold it? I'm explaining probably 90% of the RX-7's on the road. That is the reason I have never had any complaints about it or felt the need to put it in the item description. Its actually a non issue in my opinion because even on a stock car the lower hose supports the bottom of the AST along with the bolt at the top. If you are bothered by the fact that it doesn't reach the lower support you take a small piece of hose and extend that part down a little.
If you can tell me what part you did not get I can check on that and the refund.
Jason
Which bolt holes dont line up? There are the radiator fan holes and then the two on the sides that you mount the stock radiator fan supports. I'm having a hard time picturing what is not lining up. Especially with you saying they are 50mm off. A picture would help.
I have never had anyone complain about the koyo. Only thing I have heard is its a tight fit with the stock intercooler and intake, but nobody has complained about it not lining up.
As I recall we opened up your box to put a the AST in it at the top but we dont mess with the way the radiator is packaged. I will post a picture of how it should look in the box.
As for the AST you do realize that any car that has an aftermarket intercooler is only able to use one bolt to hold it? I'm explaining probably 90% of the RX-7's on the road. That is the reason I have never had any complaints about it or felt the need to put it in the item description. Its actually a non issue in my opinion because even on a stock car the lower hose supports the bottom of the AST along with the bolt at the top. If you are bothered by the fact that it doesn't reach the lower support you take a small piece of hose and extend that part down a little.
If you can tell me what part you did not get I can check on that and the refund.
Jason
With regards the AST valve I'm having serious trouble believing you are defending this thing. It's clearly a BIG design mistake and something they could easily fix at the factory. The could just make the rod at the bottom longer and weld on a washer. It would be so easy to fix and actually make the part right. Having it held in by the hose is a VERY poor solution. Again I say, if you think this is a non issue then put a clear description on the website stating that it is held in by one bolt for stock installations. I have trouble believing I am the only one who thinks this is an issue. There are a lot of guys around who are way more fussy than me with regards to their cars. I just like to do things right. Possibly I could get longer rod welded on the bottom of it but why should I pay to fix a design mistake that you are hiding from your customers? IF IT"S A NON ISSUE AS YOU STATE WHY NOT PUT IT ON THE WEBSITE!!
The part that I didn't receive was the vacuum hose kit. Order number is 10606.
http://www.rx7store.net/category_s/508.htm
Cheers,
Michael
07-04-11, 03:31 PM
#14
Senior Member
Thread Starter
I just did a bit of a search and it looks like there are several problems with the petit AST tank. Besides the one bolt issue, it is meant to be too soft and can warp causing the cap to not seal. Then apparently the points were the hoses attach are too small and don't seal very well causing leaks. How hard would it have been for them to get this stuff right, you just measure the stock part and make things the same.
07-04-11, 03:35 PM
#15
As I recall the brackets that the lower mounts on the radiator or feet slide into are able to be pushed down a little which should allow the upper bracket to slide into place. I'm going off my memory and its been a while since I installed one on a stock car.
For the AST I don't feel changing the wording for it is needed. If I have multiple complaints on it then I will go in and add something, but In the many years of selling it you are the only one that has complained about it. Its not like it affects the way the AST performs. When the majority of cars are only using one bolt its not that big of a deal.
You can send a email to the manufacturer (Pettit Racing) if you feel it should be changed.
I will look into the hose kit and let you know tomorrow.
For the AST I don't feel changing the wording for it is needed. If I have multiple complaints on it then I will go in and add something, but In the many years of selling it you are the only one that has complained about it. Its not like it affects the way the AST performs. When the majority of cars are only using one bolt its not that big of a deal.
You can send a email to the manufacturer (Pettit Racing) if you feel it should be changed.
I will look into the hose kit and let you know tomorrow.
07-04-11, 03:39 PM
#16
I just did a bit of a search and it looks like there are several problems with the petit AST tank. Besides the one bolt issue, it is meant to be too soft and can warp causing the cap to not seal. Then apparently the points were the hoses attach are too small and don't seal very well causing leaks. How hard would it have been for them to get this stuff right, you just measure the stock part and make things the same.
07-05-11, 02:48 PM
#17
i deal with many customers who order from RX7store.net, the only thing i can recommend is:
PATIENCE
and lots of it. almost none of the parts are shipped "in a day or 2"
in a few cases orders had to be cancelled because even 2 months was breaking the patience borderline on backorder parts.
all i can suggest is, if when dealing with selling parts make an update for parts that are special order or are on backorder. problem is the whole site gives the impression that all parts are in stock, which is FAR from the truth and this has been going on for YEARS.
if you get people who hound you it is because i tell people to call you once a week to make sure their parts get shipped, all because of the above statement.
of course i'm sure no one likes criticism but think of it as constructive criticism as i still send people to you, even though your prices aren't great and shipping is slow the main thing is i haven't had anyone get burned at least.
PATIENCE
and lots of it. almost none of the parts are shipped "in a day or 2"
in a few cases orders had to be cancelled because even 2 months was breaking the patience borderline on backorder parts.
all i can suggest is, if when dealing with selling parts make an update for parts that are special order or are on backorder. problem is the whole site gives the impression that all parts are in stock, which is FAR from the truth and this has been going on for YEARS.
if you get people who hound you it is because i tell people to call you once a week to make sure their parts get shipped, all because of the above statement.
of course i'm sure no one likes criticism but think of it as constructive criticism as i still send people to you, even though your prices aren't great and shipping is slow the main thing is i haven't had anyone get burned at least.
Last edited by RotaryEvolution; 07-05-11 at 02:56 PM.
07-05-11, 02:57 PM
#18
Actually most of our parts are shipped within a day or two unless something is on backorder. If you are a vendor then you should know what backorders are like unless you dont sell much. You should also know I dont make the parts so backorders are out of my control.
When was the last time your customer ordered something from me and had to wait?
If you look at the site there is a time frame listed for each part. Most parts are not special order and typically kept in stock either by me or distributer.
When was the last time your customer ordered something from me and had to wait?
If you look at the site there is a time frame listed for each part. Most parts are not special order and typically kept in stock either by me or distributer.
Last edited by Jason; 07-05-11 at 03:21 PM.
07-05-11, 03:49 PM
#19
Actually Jason, I think remember calling you about stuff and asking on the phone if something was in stock only to find out that it was on back-order when I called you to see why I haven't received my product. I wasn't to happy about that. I also remember talking about ETAs for a broken part and having it pushed back a bunch of times. You did eventually make things right and it's appreciated but I think instead of saying things like oh it will be here in a week, it might be better to say it will hopefully be here in a week.
Even though back-ordered parts are out of your control I still think it's somewhat your fault. You chose the vendor for the products and you could at least ask them to keep you up to date when you send them an order and they are out of stock. Finding out about back-orders this way IMO should not be considered a fact of life.
As for the website, building a real-time inventory system definitely isn't easy but I'd like to see the website updated when you at least know something is temporarily on back-order. An email to the people who don't know what they ordered is on back order would go a long way.
Even though back-ordered parts are out of your control I still think it's somewhat your fault. You chose the vendor for the products and you could at least ask them to keep you up to date when you send them an order and they are out of stock. Finding out about back-orders this way IMO should not be considered a fact of life.
As for the website, building a real-time inventory system definitely isn't easy but I'd like to see the website updated when you at least know something is temporarily on back-order. An email to the people who don't know what they ordered is on back order would go a long way.
07-05-11, 04:21 PM
#20
Actually Jason, I think remember calling you about stuff and asking on the phone if something was in stock only to find out that it was on back-order when I called you to see why I haven't received my product. I wasn't to happy about that. I also remember talking about ETAs for a broken part and having it pushed back a bunch of times. You did eventually make things right and it's appreciated but I think instead of saying things like oh it will be here in a week, it might be better to say it will hopefully be here in a week.
Even though back-ordered parts are out of your control I still think it's somewhat your fault. You chose the vendor for the products and you could at least ask them to keep you up to date when you send them an order and they are out of stock. Finding out about back-orders this way IMO should not be considered a fact of life.
As for the website, building a real-time inventory system definitely isn't easy but I'd like to see the website updated when you at least know something is temporarily on back-order. An email to the people who don't know what they ordered is on back order would go a long way.
Even though back-ordered parts are out of your control I still think it's somewhat your fault. You chose the vendor for the products and you could at least ask them to keep you up to date when you send them an order and they are out of stock. Finding out about back-orders this way IMO should not be considered a fact of life.
As for the website, building a real-time inventory system definitely isn't easy but I'd like to see the website updated when you at least know something is temporarily on back-order. An email to the people who don't know what they ordered is on back order would go a long way.
We are dealing with a car that is 20 years old and parts are becoming very hard to get with most suppliers discontinuing a lot of the product. That is leading to longer lead times and many times having to go directly thru Japan for this stuff. The big suppliers are leaving the states because the market is so bad. A good example is HKS. What this means is long *** backorders for everyone. Anyone that owns an RX-7 should get use to the term backorder because that is what you are going to deal with. Problem is most RX-7 owners want a part yesterday.
For such a small market there are only a couple of us that sell a lot of RX-7 parts. For the past 10 years it has been RX7.com and myself as the main suppliers of RX-7 parts. I don't think RX7.com even sells that much anymore because they havent expanded their business into the more popular products.
For my self a real time inventory will never happen because 50% of my product is drop shipped. My real time inventory consists of me IM ing my suppliers for a stock check which works most of the time. The advantage of dropshipping is I keep overhead low which lets me keep the prices low. That is what you see most online retailers doing. Very few stock their entire catalog because the stuff doesnt sell that well.
For the amount of orders I do on a yearly basis and that is moving a lot of product both in the US and international I have very few issues or complaints. Most of the complaints are they had to wait on a backordered item which you need to understand that if its on backorder at the manufacturer then I cant get it anywhere else. I tell the customer and they have the option of waiting or trying to source it elsewhere.
What I cant stand it when I get blamed for backorders that are completely out of my control. Some people expect me to pull the product out of my *** and overnight it for free. All suppliers deal with and not much we can do about it.
Regarding Mike and his Koyo yes he had to wait for it but I let him know what was out of stock and when I thought it might be in. That is about all I can do.
07-05-11, 06:10 PM
#21
i guess that makes sense but i figured you at least stocked some items rather than being just an ordering company that tells others where to forward a shipment to. i figured you made enough money to actually stock things, i'm surprised you don't after i saw the invoice from the one motor i recieved(which i'll be nice and not mention it here). it actually bothers me when you say you don't make much, which may be true for only a few things but others i know you make plenty on.
07-05-11, 06:43 PM
#22
No I stock probably 50% of the listed items. The more popular stuff like Power FC, Fuel systems, turbo kits etc... Its the other stuff I drop ship. Usually brake parts, clutches etc..
Profit margins on parts are 15% if Im lucky. I stopped doing service and engines a few years ago to concentrate on parts.
Profit margins on parts are 15% if Im lucky. I stopped doing service and engines a few years ago to concentrate on parts.
07-05-11, 07:42 PM
#23
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No I stock probably 50% of the listed items. The more popular stuff like Power FC, Fuel systems, turbo kits etc... Its the other stuff I drop ship. Usually brake parts, clutches etc..
Profit margins on parts are 15% if Im lucky. I stopped doing service and engines a few years ago to concentrate on parts.
Profit margins on parts are 15% if Im lucky. I stopped doing service and engines a few years ago to concentrate on parts.
I won't get into details of my bad experience from 6-7 years ago.
Not only it was not in stock, but the wait was 2 plus months.
I ended picking up the turbo kit from the supplier and was never refunded the shipping fee.
What I got was a ban from Jason, when I complained to him.
At that time he was controlling the forum.
To my knowledge, Jason is a drop shipment store.
The wait and the little savings is not worth at all.
07-05-11, 08:08 PM
#24
I call BS on that.
I won't get into details of my bad experience from 6-7 years ago.
Not only it was not in stock, but the wait was 2 plus months.
I ended picking up the turbo kit from the supplier and was never refunded the shipping fee.
What I got was a ban from Jason, when I complained to him.
At that time he was controlling the forum.
To my knowledge, Jason is a drop shipment store.
The wait and the little savings is not worth at all.
I won't get into details of my bad experience from 6-7 years ago.
Not only it was not in stock, but the wait was 2 plus months.
I ended picking up the turbo kit from the supplier and was never refunded the shipping fee.
What I got was a ban from Jason, when I complained to him.
At that time he was controlling the forum.
To my knowledge, Jason is a drop shipment store.
The wait and the little savings is not worth at all.
I guess you didnt read thru the other responses in this thread about the backorders and dropshipments.
07-06-11, 06:34 AM
#25
Senior Member
Thread Starter
I can do a search on any part and find negatives on it. The Pettit AST is the most common AST with thousands sold. Of course you will get some complaints but the positives outweigh the complaints by a million to one. Like I said if you want to leave feedback on it then email Pettit Racing. I dont have any control over how its built. All I know is it works well and does the job.