Rx7store, bahhh
09-17-08, 12:23 AM
#26
I aint got time for Jive
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Join Date: Nov 2005
Location: Las Vegas
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Now now, before you Pitbulls bite his legs right off of him, take the time to notice what this section is all about. We have a gentlemen that became a customer of Jason's business, and as ordered parts from him thru the normal process of his website. Now this customer as not received any words, or tracking of the parts beeing shipped, even tho that every order has a email and a phone number that was provided with the purchase.
Why doesnt the seller give the customer a call when he finds out that a part is B/O? Summit racing does it to me if I order something B/O.
And to my knownledge like I said earlier, this is a feedback section, the gentlemen is not satisfied by the lack of communication between him and the seller. Now instead of getting on your horses and retiliating with vouches or excuses, I would take these comments a make it as a place to improve my service to the ones who make my company a successful one.
I respect Jason for his accomplishments and his great prices. But there is room for improvement.
Takes a man to admit when he is wrong... so shush a little...
Why doesnt the seller give the customer a call when he finds out that a part is B/O? Summit racing does it to me if I order something B/O.
And to my knownledge like I said earlier, this is a feedback section, the gentlemen is not satisfied by the lack of communication between him and the seller. Now instead of getting on your horses and retiliating with vouches or excuses, I would take these comments a make it as a place to improve my service to the ones who make my company a successful one.
I respect Jason for his accomplishments and his great prices. But there is room for improvement.
Takes a man to admit when he is wrong... so shush a little...
I received my brakes today (tuesday). Overall im just glad I did get them, I have been in worse situations, so as far as im concerned this thread can be locked.
And I most likely will not be ordering from rx7store again.
Jason, you should really get some support staff.
09-17-08, 09:37 AM
#28
In the 9 years I have been doing this I have considered it many times. A couple of years ago I did have someone that would answer phones. I thought that would give me more time to work on orders and emails but it ended up just costing money and not helping. Problem is a lot of the calls we get are tech support type calls or customers that wanted to talk with me. Finding someone that can answer tech related questions is hard to do. I ended up letting this person go because I was paying them to just route calls to me.
Another problem is the profit margin on these parts sucks. I make a small percentage so having a large staff would put me out of business fast.
Most of the complaints I get are usually problems related to me drop shipping an item. A couple of my distributers are slow in shipping stuff and/or dont tell me an item is out of stock, so I findout 5 days after placing an order that something is out. That is usually what leads to a complaint.
I would say I get a complaint every 300 orders, so Its not a bad percentage but it is something I would like to eliminate.
Another problem is the profit margin on these parts sucks. I make a small percentage so having a large staff would put me out of business fast.
Most of the complaints I get are usually problems related to me drop shipping an item. A couple of my distributers are slow in shipping stuff and/or dont tell me an item is out of stock, so I findout 5 days after placing an order that something is out. That is usually what leads to a complaint.
I would say I get a complaint every 300 orders, so Its not a bad percentage but it is something I would like to eliminate.
09-17-08, 11:10 PM
#29
Most of the complaints I get are usually problems related to me drop shipping an item. A couple of my distributers are slow in shipping stuff and/or dont tell me an item is out of stock, so I findout 5 days after placing an order that something is out. That is usually what leads to a complaint.
I would say I get a complaint every 300 orders, so Its not a bad percentage but it is something I would like to eliminate.
I would say I get a complaint every 300 orders, so Its not a bad percentage but it is something I would like to eliminate.
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