Resolved - Turblown - bad fitment, bad service
05-24-20, 06:55 AM
#26
I am in agreement with the others here. You're a reputable business, send Rob another downpipe at no cost to him or pay for the adjustments to make the downpipe fit. There are no other options and both will not break the bank. I understand that Turblown is busy but good customer service speaks volumes and will guarantee repeat business. This is unacceptable.
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05-26-20, 01:12 AM
#27
Not looking good for Turblown. I mean how hard is it to send another downpipe? It's one of the cheaper components of the kit. I know it's international shipping is a bitch but at least offer to split the shipping cost to show that you are offering something that resembles customer service...
Since we are on this topic, my downpipe from the turblown kit sits a little low as well but not that low. And to be fair, I do have aftermarket engine mounts so who knows...
Since we are on this topic, my downpipe from the turblown kit sits a little low as well but not that low. And to be fair, I do have aftermarket engine mounts so who knows...
Last edited by hadokenny; 05-26-20 at 01:15 AM.
05-27-20, 08:24 PM
#28
I actually own Rotaries
iTrader: (40)
Its Obvious that Turblown doesn't care anything about doing the right thing here. I hope EVERYONE see's this and boycotts him. There is no excuse for this crap!
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05-28-20, 12:55 AM
#29
I had a similar situation where a product I purchased from Turblown wasn't assembled properly. It was the $150 fuel pressure sensor for my FPR to ECU. I was at a rotary shop with a tuning appointment, so what should have been a simple plug 'n play turned to confusion. The readings weren't normal. I messaged Turblown with pictures and then called them to explain the situation. All I got was an, "okay," then silence. I asked to be sent a replacement ASAP, but he told us to re-pin it ourselves. There was concern the wires may have been fried since they were cross-pinned. No apology for the inconvenience, it just didn't sound like he cared at all. I wasn't well-versed in wires at the time and was told to just Google it to figure it out.
Prior to that I had also purchased a turbo kit from them. The drop down menu listed everything it was to come with, but I was missing the actuator adapter when it arrived. I messaged them noting this and was informed that that part was added to the kit after my order. Except, it was definitely listed before my order as I took a screen pic to a buddy before my order to see if it was worth it. They did send it out, but the email made it sound like they were doing me a favor that they didn't need to rather than just accept they forgot to pack it.
I get that mistakes happen and I don't usually mind it. It's how you resolve mistakes that matter to me. With my own two situations where Turblown wouldn't just say, "sorry, we'll fix it by xxxxx," but instead acting as if it's an inconvenience to them shows their flawed character. Once they have your money, it seems they don't care anymore. Now, I'm not surprised seeing that others have had similar situations that could have been easily handled. It's just plain incredulous they carry on like that.
Now it's just amusing to see that he feels the need to name drop Rob Dahm so much. I guess that's where the money is so everyone else be damned.
Prior to that I had also purchased a turbo kit from them. The drop down menu listed everything it was to come with, but I was missing the actuator adapter when it arrived. I messaged them noting this and was informed that that part was added to the kit after my order. Except, it was definitely listed before my order as I took a screen pic to a buddy before my order to see if it was worth it. They did send it out, but the email made it sound like they were doing me a favor that they didn't need to rather than just accept they forgot to pack it.
I get that mistakes happen and I don't usually mind it. It's how you resolve mistakes that matter to me. With my own two situations where Turblown wouldn't just say, "sorry, we'll fix it by xxxxx," but instead acting as if it's an inconvenience to them shows their flawed character. Once they have your money, it seems they don't care anymore. Now, I'm not surprised seeing that others have had similar situations that could have been easily handled. It's just plain incredulous they carry on like that.
Now it's just amusing to see that he feels the need to name drop Rob Dahm so much. I guess that's where the money is so everyone else be damned.
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427 Doubletree (06-19-20)
05-28-20, 03:06 AM
#30
Junior Member
Thread Starter
I had a similar situation where a product I purchased from Turblown wasn't assembled properly. It was the $150 fuel pressure sensor for my FPR to ECU. I was at a rotary shop with a tuning appointment, so what should have been a simple plug 'n play turned to confusion. The readings weren't normal. I messaged Turblown with pictures and then called them to explain the situation. All I got was an, "okay," then silence. I asked to be sent a replacement ASAP, but he told us to re-pin it ourselves. There was concern the wires may have been fried since they were cross-pinned. No apology for the inconvenience, it just didn't sound like he cared at all. I wasn't well-versed in wires at the time and was told to just Google it to figure it out.
Prior to that I had also purchased a turbo kit from them. The drop down menu listed everything it was to come with, but I was missing the actuator adapter when it arrived. I messaged them noting this and was informed that that part was added to the kit after my order. Except, it was definitely listed before my order as I took a screen pic to a buddy before my order to see if it was worth it. They did send it out, but the email made it sound like they were doing me a favor that they didn't need to rather than just accept they forgot to pack it.
I get that mistakes happen and I don't usually mind it. It's how you resolve mistakes that matter to me. With my own two situations where Turblown wouldn't just say, "sorry, we'll fix it by xxxxx," but instead acting as if it's an inconvenience to them shows their flawed character. Once they have your money, it seems they don't care anymore. Now, I'm not surprised seeing that others have had similar situations that could have been easily handled. It's just plain incredulous they carry on like that.
Now it's just amusing to see that he feels the need to name drop Rob Dahm so much. I guess that's where the money is so everyone else be damned.
Prior to that I had also purchased a turbo kit from them. The drop down menu listed everything it was to come with, but I was missing the actuator adapter when it arrived. I messaged them noting this and was informed that that part was added to the kit after my order. Except, it was definitely listed before my order as I took a screen pic to a buddy before my order to see if it was worth it. They did send it out, but the email made it sound like they were doing me a favor that they didn't need to rather than just accept they forgot to pack it.
I get that mistakes happen and I don't usually mind it. It's how you resolve mistakes that matter to me. With my own two situations where Turblown wouldn't just say, "sorry, we'll fix it by xxxxx," but instead acting as if it's an inconvenience to them shows their flawed character. Once they have your money, it seems they don't care anymore. Now, I'm not surprised seeing that others have had similar situations that could have been easily handled. It's just plain incredulous they carry on like that.
Now it's just amusing to see that he feels the need to name drop Rob Dahm so much. I guess that's where the money is so everyone else be damned.
A couple of other little surprises I have discovered along the way:
Originally Posted by turbosource.com
"8374+ bigger require the supplied heater core hardline, 7670 kits do not include this( and do not require it)"
Originally Posted by turbosource.com
"OEM A/C line & RA omp adapter compatible with all models"
Also it was nice to be supplied a 3" flange gasket with my 3.5" downpipe. Elliot has confirmed to me that only 3" gaskets are provided regardless of what size downpipe you purchase. Strange, but yeah ok.
It seems that Turblown do log in quite regularly but don't have much to say.
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427 Doubletree (06-19-20)
06-01-20, 08:21 PM
#32
I actually own Rotaries
iTrader: (40)
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06-01-20, 08:27 PM
#33
Junior Member
Thread Starter
06-02-20, 10:17 AM
#35
Its sad that it has come down to robdog86 having to create a thread in order for Turblown to do the right thing. That alone should influence anyone who would consider purchasing items from them in the future. Actions over words, hope they do truly resolve this for you robdog86.
06-02-20, 12:24 PM
#36
As a counterpoint, I had a less than stellar interaction with the Turblown account here when it was apparently shared between both Shawn and Elliott that caused me to go through a different vendor (who also promised they could provide what they could not, but that's another story) on a fairly in depth build for a customer and when Elliott heard of it he reached out very calmy and politely to correct it and even though I was not a customer at that point he wanted to ensure that I had info I needed.
In my estimation there was an incorrect part supplied and Turblown certainly is responsible for resolving the issue which he/they are now doing so Id hope we can take a 'wait and see' attitude rather than continuing to pile on. Mob rule sucks.
In my estimation there was an incorrect part supplied and Turblown certainly is responsible for resolving the issue which he/they are now doing so Id hope we can take a 'wait and see' attitude rather than continuing to pile on. Mob rule sucks.
06-02-20, 02:55 PM
#37
I actually own Rotaries
iTrader: (40)
As a counterpoint, I had a less than stellar interaction with the Turblown account here when it was apparently shared between both Shawn and Elliott that caused me to go through a different vendor (who also promised they could provide what they could not, but that's another story) on a fairly in depth build for a customer and when Elliott heard of it he reached out very calmy and politely to correct it and even though I was not a customer at that point he wanted to ensure that I had info I needed.
In my estimation there was an incorrect part supplied and Turblown certainly is responsible for resolving the issue which he/they are now doing so Id hope we can take a 'wait and see' attitude rather than continuing to pile on. Mob rule sucks.
In my estimation there was an incorrect part supplied and Turblown certainly is responsible for resolving the issue which he/they are now doing so Id hope we can take a 'wait and see' attitude rather than continuing to pile on. Mob rule sucks.
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427 Doubletree (06-19-20)
06-02-20, 04:41 PM
#38
Mob rule is one thing but Turblown has plenty of time to resolve this and all we have heard is blaming and excuses. His obvious lack of concern, finger pointing and lack of response in this thread tells us to beware. Turblown is is own worst enemy here, Mob rule did not do that, Turblown himself did! He has his money, he needs to produce the CORRECT part for his customer, like yesterday!
06-02-20, 07:56 PM
#39
I actually own Rotaries
iTrader: (40)
I think you're missing my point with regards to wait and see, especially seeing as the OP has stated that he obviously is now in contact with Elliott and that the part is almost complete, meanwhile you're still carrying the pitchfork. So again, mob rule sucks, and unfortunately you're kind of perpetrating it.
Sorry bud, you can be in his fan club all you want to but the facts are pretty clear here son. I wouldn't buy crap from the dude and would advise EVERYONE else i know the same. It should NEVER take a thread like this to FORCE him to do the right thing!! If he even ever does!
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427 Doubletree (06-19-20)
06-03-20, 12:50 AM
#41
Mob rule is one thing but Turblown has plenty of time to resolve this and all we have heard is blaming and excuses. His obvious lack of concern, finger pointing and lack of response in this thread tells us to beware. Turblown is is own worst enemy here, Mob rule did not do that, Turblown himself did! He has his money, he needs to produce the CORRECT part for his customer, like yesterday!
Excuse me? Im perpetrating this?? Did you actually read the thread chief? This has been going on for over a month atleast!! He shipped him the wrong part, blamed it on the customer, made excuses, and only now after this thread is he "supposedly" working to make this right?
Sorry bud, you can be in his fan club all you want to but the facts are pretty clear here son. I wouldn't buy crap from the dude and would advise EVERYONE else i know the same. It should NEVER take a thread like this to FORCE him to do the right thing!! If he even ever does!
Sorry bud, you can be in his fan club all you want to but the facts are pretty clear here son. I wouldn't buy crap from the dude and would advise EVERYONE else i know the same. It should NEVER take a thread like this to FORCE him to do the right thing!! If he even ever does!
06-03-20, 08:09 AM
#42
I actually own Rotaries
iTrader: (40)
Do not accuse me of perpetrating something if your not prepared for some push back. I did not insult you? If you think "chief, Bud, or Son" are insults, You may need to grow thicker skin.... You have a nice life sir!
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427 Doubletree (06-19-20)
06-03-20, 01:24 PM
#43
Hi Folks. Turblown is taking corrective action, as best they can. The nature of the distances and manufacturing cycles is making this take a while.
I'm optimistic this will be well resolved, so let's just wait for confirmation from the relevant parties. No need for more salacious commentary, please.
I'm optimistic this will be well resolved, so let's just wait for confirmation from the relevant parties. No need for more salacious commentary, please.
06-07-20, 10:26 AM
#44
We just received some CNC flanges and will have a new downpipe off to Rob late this week. As mentioned via email before this thread we would exchange one for him, we never intended to leave him hanging. I do realize my initial response wasn't clear enough via email, I didn't mean to say he would have to wait 7 months...
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06-16-20, 03:39 PM
#46
Junior Member
Thread Starter
06-18-20, 09:58 PM
#48
The shop I worked at offered prototypes within 5 days. Other machine shops I worked with took our prototypes and batched out thousands in 4 weeks, and that's pathetic compared to getting them made in Japan, S. Korea, or Taiwan. The only reason I can think of for a 7 month lead time is that turboblown (or whoever) doesn't have enough orders to fill a batch to get the target price he wants, which is a pretty weak reason for not taking care of this. 7 Months is enough time for me to prototype and get in production an entirely new product.
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07-07-20, 04:01 AM
#50
Junior Member
Thread Starter
Thanks Elliot. I have received notification that the item has delivered. Unfortunately I am travelling for work at the moment and haven’t been home.