Atkins Rotary are useless
#26
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hey guys, this is becoming too funny...all these lost souls supporting horrible business practices...I dont have to argue this guys, look at your economy...your money cant even compete with ours anymore...we only have 30 million people and our little dollar is worth more than yours...stop accepting this low standard of quality and show the world what the US is capable of...I remember when the US was the most amazing place and now its sad that businesses like Atkins are the poor example of American quality...even though I live in Canada, I'm very proud of my southern neighbor and will fights to defend its integrity all over the world in my travels... I dont accept American bashing...but back to my point, you dont treat customers the way I was treated and you dont make products that arent outstanding ...on that note, I have a rebuild engine from Japan that is 3 hrs long and has everything you can imagine...including porting, and modifying... it makes the Atkins video look like Sesame Street...anyway, I wont be looking at this post again because I feel I made my point...lets hope for a better North American future...we're all in it together
Toronto, Ontario
Toronto, Ontario
#28
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Being a fellow Canadian i must comment of the service i got from Atkins.
Back when Andy was with them I blew up my camden. I was running it past it design limitations and paid the price. Andy provided me with the technical support necessary to rebuild it myself and Kathy was prompt in shipping what I needed and as per my requests.
As for Dan, well nice guy and always been helpful to me as well. When a friend of mine swallowed a carb stud through his camden they once again were supportive and followed all my requests. I expected them to say ship it here and nothing else, I was surprised.
Last of all, I was in Auburn for a week on business and took the opportunity to visit their shop. Dave spent about an hour showing me everything and he and Dan made me feel totally welcome.
So for me, pricing has been fair, delivery service always met my expectations, and they have always been accommodating to talk to.
Maybe you rubbed them the wrong way, even a tree will blame the wind once in a while when it shakes a bad apple from its limb.
Back when Andy was with them I blew up my camden. I was running it past it design limitations and paid the price. Andy provided me with the technical support necessary to rebuild it myself and Kathy was prompt in shipping what I needed and as per my requests.
As for Dan, well nice guy and always been helpful to me as well. When a friend of mine swallowed a carb stud through his camden they once again were supportive and followed all my requests. I expected them to say ship it here and nothing else, I was surprised.
Last of all, I was in Auburn for a week on business and took the opportunity to visit their shop. Dave spent about an hour showing me everything and he and Dan made me feel totally welcome.
So for me, pricing has been fair, delivery service always met my expectations, and they have always been accommodating to talk to.
Maybe you rubbed them the wrong way, even a tree will blame the wind once in a while when it shakes a bad apple from its limb.
#29
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Sorry rubs me the wrong way when people bash America. If you wish to remove the post I understand. Too many people paid the price for this wonderful place and I like it and am proud of it.
#30
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Not to knock or slander the US, sad thing is corporate America (hint hint "Walmart") continue to kill what once was a great country. Their efforts to have vendors source foreign manufacturing after roping them in iron clad contracts have led to the demise of so much American product and the production employment that goes along with it. I firmly believe in buying Canadian and/or American wherever possible, even if it costs more.
My company sent be to Greenville South Carolina years ago and it was heart wrenching to see so many abandoned factories and empty malls. USA once produced 80% of worldwide consumer electronics.
The United States cannot be saved by one man (Obama), it will take a collective to stand together, buy American, get the military out of everyone else's backyard and invest in it's own people, employment, housing and healthcare.
Not to say Canada is a lot better, hell florida looks a lot nicer than our 20 below weather this week.
#31
Eats, Sleeps, Dreams Rotary
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Been doing business with Atkins for over 8 years and never had any problems. Talking about Atkins I'm going to order afew stuff from Dan tomorrow. Thanks for the reminder
#32
Rotary Freak
WOW, this sure got off track quickly. As a Canadian, I am proud of my country and also proud to live beside a country that is, in a lot of ways, the envy of the world and thats why a lot of small minded people take runs at it. I have travelled the world a ton and spend a lot of time travelling across Canada and the U.S. on business. In every group, there are idiots and great people and to me people are people and you can't take a broad brush to any of them. I have a ton of friends across North America and I respect and admire all of them. I think its great to have the mix of countries and the mix of experiences to draw from. We are really fortunate people to have the option of travelling relatively freely across this whole continent.
Regarding service by the long established RX7 vendors, I have spent a some time talking to the guys at Racing Beat, Mazdatrix, Pineapple and Atkins, especially when I was putting my race RX7 together. I can honestly say that if you approached them calmly and explained what you were looking for, they all responded to me far beyond what I was expecting. These guys do this for a living and it has to be the hardest job in the world to make a steady living from the motorsport or performance customer and some guys go above and beyond. Dave Lemon from Mazdatrix is just a plain nice guy and when I met him in person at an SCCA Regional at Fontana a couple of years ago, we had a great time shooting the breeze.
If you have taken some time to teach yourself about the subject and have a decent basic knowledge, then these guys are more than willing to help you. If you want to be spoon fed and come off all prickly and an a$$, hell I would blow you off as well. This has nothing to do with the countries involved or the companies involved, it has more to do with attitude. There are a ton of good rotary engine builders in the Toronto area and a ton of guys who are good but not in the business. I would suggest that if the OP hasn't burned all his local bridges, then maybe talking to some local people may help a ton. Oh yeah, removing the chip from your shoulder usually helps when trying to work things out with people.
To the original poster, I have an engine rebuild video set from New Zealand that is just great. If you want to contact me and explain what you are looking for, we can talk. Or just go on the Canadian Forum and ask for help there.
Eric
(a little older and well travelled Canadian)
Regarding service by the long established RX7 vendors, I have spent a some time talking to the guys at Racing Beat, Mazdatrix, Pineapple and Atkins, especially when I was putting my race RX7 together. I can honestly say that if you approached them calmly and explained what you were looking for, they all responded to me far beyond what I was expecting. These guys do this for a living and it has to be the hardest job in the world to make a steady living from the motorsport or performance customer and some guys go above and beyond. Dave Lemon from Mazdatrix is just a plain nice guy and when I met him in person at an SCCA Regional at Fontana a couple of years ago, we had a great time shooting the breeze.
If you have taken some time to teach yourself about the subject and have a decent basic knowledge, then these guys are more than willing to help you. If you want to be spoon fed and come off all prickly and an a$$, hell I would blow you off as well. This has nothing to do with the countries involved or the companies involved, it has more to do with attitude. There are a ton of good rotary engine builders in the Toronto area and a ton of guys who are good but not in the business. I would suggest that if the OP hasn't burned all his local bridges, then maybe talking to some local people may help a ton. Oh yeah, removing the chip from your shoulder usually helps when trying to work things out with people.
To the original poster, I have an engine rebuild video set from New Zealand that is just great. If you want to contact me and explain what you are looking for, we can talk. Or just go on the Canadian Forum and ask for help there.
Eric
(a little older and well travelled Canadian)
#33
never had a problem with atkins....i place my order and parts are shipped on time without delays. Dan is always offering
recommendations for new and improved products and tech advice on his own free will
as far as the USA i lived in texas for 10 years and loved it
i have more fun racing at US events.
I am even considering moving back to Houston.
there economy is not the best now but the US guys still spend there money which is the key in reviving there economy
It all boils down to how you show respect to an individual US or Canada
when you are purchasing a part or seeking info
recommendations for new and improved products and tech advice on his own free will
as far as the USA i lived in texas for 10 years and loved it
i have more fun racing at US events.
I am even considering moving back to Houston.
there economy is not the best now but the US guys still spend there money which is the key in reviving there economy
It all boils down to how you show respect to an individual US or Canada
when you are purchasing a part or seeking info
#35
Lives on the Forum
iTrader: (5)
My brother lives in Texas as well, moved there 11 years ago. He loves it and wouldn't come back. When i visit vegas, washington, etc I don't even feel as though I am in a different country, Americans and Canadians are a lot alike.
Watching people from the deep south on Jerry Springer is another thing though.
We have Newfoundland though, so yeah we do have something in common....
Watching people from the deep south on Jerry Springer is another thing though.
We have Newfoundland though, so yeah we do have something in common....
#36
Hey...Cut it out!
iTrader: (4)
Really sucks when a good shop gets a bad name. Anyway, all the times I've dealt with Atkins Rotary, they've been really cool to deal with. A few days ago, I emailed Dan with a special parts request not normally offered (20B turbo gaskets) and Dan immediately started hunting for them. From Mazdatrix, the same gaskets were $49 and $55 for the turbo to manifold gaskets and $67 for the downpipe one, all with a minimum of one month to find them. Since finding these gaskets is a real bitch, at my request, Dan offered to break up a full 20B gasket set he had on hand so I could buy what I needed now and get the rest of it in the spring. I offered him an extra $20 to make it worthwhile to him. Honestly, how many shop owners would do that?
That gives a very good impression in my opinion.
To Trots*88TII-AE* that got the wrong apex seals, I'm sure that if you asked Dan about it, he'd try to meet you halfway on it. You might not get a full refund of the difference since it was a year ago, but he'd try to make you happy. Since it was partly his fault for sending the wrong seals, and partly your fault for not contacting him promptly about it, what I'd suggest is settling on half of the difference. I don't know what the difference is between the OE Mazda seals and the Atkins ones, but I do know that the Mazda ones would have a Mazda parts label with the part number on each bag. That's why I'm suggesting 50%.
If there's a part or two that you want, perhaps asking for a discount on them would make them more willing to work with you? That way, he's not losing as much on it (he'd be making a sale on the deal), and you're still getting something to make it whole.
That gives a very good impression in my opinion.
To Trots*88TII-AE* that got the wrong apex seals, I'm sure that if you asked Dan about it, he'd try to meet you halfway on it. You might not get a full refund of the difference since it was a year ago, but he'd try to make you happy. Since it was partly his fault for sending the wrong seals, and partly your fault for not contacting him promptly about it, what I'd suggest is settling on half of the difference. I don't know what the difference is between the OE Mazda seals and the Atkins ones, but I do know that the Mazda ones would have a Mazda parts label with the part number on each bag. That's why I'm suggesting 50%.
If there's a part or two that you want, perhaps asking for a discount on them would make them more willing to work with you? That way, he's not losing as much on it (he'd be making a sale on the deal), and you're still getting something to make it whole.
#39
1.5 Goodfella's Tall
iTrader: (97)
I don't know Eddy...I had some bad maple syrup once...but I'm willing to forgive the entire Country just this once. If the screw up my bacon though...no more love for Canada. Did you know everyone who lived in Canada was a lumberjack (with the exception of Montreal where 25% of them are strippers).
#40
Rotary Enthusiast
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Happy Atkins customer from Canada.
Had my Camden rebuilt by them.. they did a great job at fixing everything.. taking pics and emailing to me before proceeding with work not outlined in the original quote and keeping it affordable by instructing me what to take off to save ship weight. I had no problem handing them some of my hard earned loonies.... even though it was a big sac of them
Had my Camden rebuilt by them.. they did a great job at fixing everything.. taking pics and emailing to me before proceeding with work not outlined in the original quote and keeping it affordable by instructing me what to take off to save ship weight. I had no problem handing them some of my hard earned loonies.... even though it was a big sac of them
#44
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Although I am new to this wonderful site I feel I have as much right to my opinion as anyone .. I didn't even know who the heck Atkins was till now and I think I will track them down and buy something from them just to find out for myself what kind of people they are ...==I joined this site to learn everything I can not necessarily about Mazda's but about rotary engines and I have received good informative responses from many people from all over the world. We are visible to the whole world through this site and I found it very upsetting to follow this thread and read the crap that was spewed out from a number of members on both sides of the border it makes us all look bad. I wonder how long it will take for some one from another country to chime in and tell everyone what a sorry bunch of asses we are .... OH and by the way Canada and the U.S.A. are among the riches and best off countries in the world .. We are the 3 rd. and 5 th. most complaining countries in the world ... Out of all the starving rotten crap that goes on in the world war torn countries we win the bloody blue ribbon.. nice going guys.. SMARTEN UP
#46
Engine, Not Motor
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Having ordered from Atkins several times, let me relate a recent story which shows that there are few vendors as good as Atkins at dealing with customers.
I ordered a GSL-SE rebuild kit on their website a few months ago for my Cosmo. The only issue is, the shopping cart on the website would not show a "Province" selection when I picked "Canada" as a country, so I put in "Ontario" in the "Other Address" field. Because of this, my credit card would not authorize.
So I called Atkins and I believe I got Dan. We had a bad phone connection (I think on his end ) so he could hardly hear me, but did know of the order that didn't process. I said I would call back in a few minutes so the line would clear and then place the order. In the meantime, I received a notification that I had a message waiting on my home phone (the number that Atkins has to contact me). It was Josh, who had called me long distance immediately when the order didn't process so that he could clear up the situation. I returned his message and we cleared up the credit card address issue. He explained to me that it was a known issue with their payment processor and he would resubmit. While this was going on, we joked about credit card issues. I paid for the cheap shipping because it was not time sensitive.
I received the package 7 days later, and it was shipped the very same day I ordered.
I've always been happy ordering from Atkins.
Are you sure that "get creative" wasn't a joke? Frankly, most of the porting done on 6 ports is "creative" at best, and in a wrong way. There is so much port area already that unless you want to build an engine that makes power at 9,000 RPM, then porting should for the most part be confined to the primary ports.
I ordered a GSL-SE rebuild kit on their website a few months ago for my Cosmo. The only issue is, the shopping cart on the website would not show a "Province" selection when I picked "Canada" as a country, so I put in "Ontario" in the "Other Address" field. Because of this, my credit card would not authorize.
So I called Atkins and I believe I got Dan. We had a bad phone connection (I think on his end ) so he could hardly hear me, but did know of the order that didn't process. I said I would call back in a few minutes so the line would clear and then place the order. In the meantime, I received a notification that I had a message waiting on my home phone (the number that Atkins has to contact me). It was Josh, who had called me long distance immediately when the order didn't process so that he could clear up the situation. I returned his message and we cleared up the credit card address issue. He explained to me that it was a known issue with their payment processor and he would resubmit. While this was going on, we joked about credit card issues. I paid for the cheap shipping because it was not time sensitive.
I received the package 7 days later, and it was shipped the very same day I ordered.
I've always been happy ordering from Atkins.
Are you sure that "get creative" wasn't a joke? Frankly, most of the porting done on 6 ports is "creative" at best, and in a wrong way. There is so much port area already that unless you want to build an engine that makes power at 9,000 RPM, then porting should for the most part be confined to the primary ports.
#48
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this has to be the funniest forum ever...Ive never seen so many people miss the point of a thread...all I wrote originally was what transpired from my email exchanges with Atkins...they dont know me and I didnt have to chance to "rub them the wrong way"...the funniest of all is how everyones patriotic blindness misread my thread...I never actually said anything bad about the US, actually quite the opposite...I spoke up for the US... then after being insulted and having my country insulted, I get booted...this is really funny...I expected more from my fellow RX'rs ,but I guess thats why Im slowly switching to Porsche...thanks guys