Where is M2?
10-01-02, 01:36 PM
#27
Hey, where did my $$$ go?
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The reason small mom and pop companies dont meet demand isnt because they cant, its normally because they know how to build intercoolers but dont know **** about running a business.
Fact of the matter is that they COULD have IC's sitting on the shelf, they are not one off products they are all exactly the same. They dont carry stock because they dont care enough about customer service and turn around to pay the initial order of inventory.
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
RX7's owners are not pushy, most dont mind waiting a few weeks or even a month for parts, but when it get into multiple months there is NO excuse!!!! (unless its a one off or has to be built at time of order due to certain changes that need to be made specifically for your application)
The ONLY way that they would ever change thier way of business is when it starts hitting thier pocket book.
Almost every rx7 specialty shop has a "god" mantality about thier parts. They think they have the best and if you want thier parts you'll just have to wait.
I tell you what, my family has 3 corporations that I run as well as a small car wholesale company that I own and there is no way in the world I could treat our customers this way...... and expect to stay in business.
just my .02
STEPHEN
Fact of the matter is that they COULD have IC's sitting on the shelf, they are not one off products they are all exactly the same. They dont carry stock because they dont care enough about customer service and turn around to pay the initial order of inventory.
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
RX7's owners are not pushy, most dont mind waiting a few weeks or even a month for parts, but when it get into multiple months there is NO excuse!!!! (unless its a one off or has to be built at time of order due to certain changes that need to be made specifically for your application)
The ONLY way that they would ever change thier way of business is when it starts hitting thier pocket book.
Almost every rx7 specialty shop has a "god" mantality about thier parts. They think they have the best and if you want thier parts you'll just have to wait.
I tell you what, my family has 3 corporations that I run as well as a small car wholesale company that I own and there is no way in the world I could treat our customers this way...... and expect to stay in business.
just my .02
STEPHEN
10-01-02, 03:34 PM
#28
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Originally posted by SPOautos
Stephen well said thats .02 well spent
The reason small mom and pop companies dont meet demand isnt because they cant, its normally because they know how to build intercoolers but dont know **** about running a business.
Fact of the matter is that they COULD have IC's sitting on the shelf, they are not one off products they are all exactly the same. They dont carry stock because they dont care enough about customer service and turn around to pay the initial order of inventory.
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
RX7's owners are not pushy, most dont mind waiting a few weeks or even a month for parts, but when it get into multiple months there is NO excuse!!!! (unless its a one off or has to be built at time of order due to certain changes that need to be made specifically for your application)
The ONLY way that they would ever change thier way of business is when it starts hitting thier pocket book.
Almost every rx7 specialty shop has a "god" mantality about thier parts. They think they have the best and if you want thier parts you'll just have to wait.
I tell you what, my family has 3 corporations that I run as well as a small car wholesale company that I own and there is no way in the world I could treat our customers this way...... and expect to stay in business.
just my .02
STEPHEN
Stephen well said thats .02 well spent
The reason small mom and pop companies dont meet demand isnt because they cant, its normally because they know how to build intercoolers but dont know **** about running a business.
Fact of the matter is that they COULD have IC's sitting on the shelf, they are not one off products they are all exactly the same. They dont carry stock because they dont care enough about customer service and turn around to pay the initial order of inventory.
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
RX7's owners are not pushy, most dont mind waiting a few weeks or even a month for parts, but when it get into multiple months there is NO excuse!!!! (unless its a one off or has to be built at time of order due to certain changes that need to be made specifically for your application)
The ONLY way that they would ever change thier way of business is when it starts hitting thier pocket book.
Almost every rx7 specialty shop has a "god" mantality about thier parts. They think they have the best and if you want thier parts you'll just have to wait.
I tell you what, my family has 3 corporations that I run as well as a small car wholesale company that I own and there is no way in the world I could treat our customers this way...... and expect to stay in business.
just my .02
STEPHEN
10-01-02, 03:34 PM
#29
Rotary Enthusiast
Thread Starter
It is not my intention to complain about FEDEX-ing"...granite cathedrals" (and other ridiculous associations) and such but rather to inquire about a seemingly prevailing problem with vendors in the RX7 community. Being the most prolific RX7 forum, we could collectively influence the vendors and "stimulate" their efforts towards customer service as well as quality. This is not specific to M2 but all vendors as well-- benefiting from the collective since we can probably be assumed to be their major source of revenue.
FWIW, I spend many hours reading and re-reading on this forum. I have surmised that only a few have much technical substance in their writing. Certainly, the same questions re-surface but it frustrates me the lack of tolerance and understading by some of the members (with hundreds of posts i.e. "search" comments) that should most probably be writing less and reading far more...that is if it is the intention of this community to last.
FWIW, I spend many hours reading and re-reading on this forum. I have surmised that only a few have much technical substance in their writing. Certainly, the same questions re-surface but it frustrates me the lack of tolerance and understading by some of the members (with hundreds of posts i.e. "search" comments) that should most probably be writing less and reading far more...that is if it is the intention of this community to last.
10-01-02, 04:41 PM
#30
NYC's Loudest FD
OK, here's the deal: I have ordered an M2 large intercooler and a M2 battery relocation kit about 2 weeks ago from the RX7store and obviously I'm waiting, BUT I won't wait for long. I don't understand that M2 has been selling these intercoolers for YEARS and it shouldn't take that long to make them. All an intercooler is(after you've measured and made sure that it fits properly) is an intercooler core with 2 endtanks welded on the ends. So what takes M2 so long to produce something they've been making for years? Let me state that none of this is Jasons fault, I know it's not his fault that someone can't provide what he's selling and this is all related to the person making the intercooler and battery relocation kit(which I have NO reason why the M2 battery relocation kit is on backorder from M2 either). Either way if it doesn't come soon, I guess I'll have to call PFS about one of those large underhood intercoolers that they sell. The RX7Store has been great anytime me or my friends have ordered anything from them, and it's not the stores fault. M2 Get your *** in gear!!!, don't you wanna make some $, as well as keeping clients and having a good reputation? = MORE MONEY!!!!!, and a happy customer.
Last edited by RX794; 10-01-02 at 04:45 PM.
10-01-02, 04:50 PM
#31
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I just want to make it clear that I in no way condone this lack of customer service. I was just trying to point out to cover8 what the current state of the industry is. Of course I think it's ridiculous that M2 can't get a product like their SMIC out in a reasonable amount of time. However, I also understand when a vendor simply cannot make the product fast enough -- i.e. Racing Beat exhaust.
The real goal should be to increase the customer service and communication. To me, if it takes M2 two months to make an SMIC and get it to me, I can accept that. BUT, they must be honest about how long it will take up front. I also don't think they should be paid until the product is ready to ship (unless it has been customized). On the other hand, I have seen many people come on here and complain about not receiving a product before they even tried to contact the vendor. Communication = two-ways
The real goal should be to increase the customer service and communication. To me, if it takes M2 two months to make an SMIC and get it to me, I can accept that. BUT, they must be honest about how long it will take up front. I also don't think they should be paid until the product is ready to ship (unless it has been customized). On the other hand, I have seen many people come on here and complain about not receiving a product before they even tried to contact the vendor. Communication = two-ways
10-01-02, 06:04 PM
#33
NYC's Loudest FD
Originally posted by Bill B
I'm not at liberty to talk in specifics. But I would perform my DD before ordering anything from M2. This not a bash I've known Brian for almost 10 years. And I hope what I was told is not true.
I'm not at liberty to talk in specifics. But I would perform my DD before ordering anything from M2. This not a bash I've known Brian for almost 10 years. And I hope what I was told is not true.
10-01-02, 08:28 PM
#37
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Well I orderd a rollbar springs and a radiator from M2. The bar and radiator were billed to my credit card immediately but not the springs which was ok because I cancelled them. I got the radiator and then the bar but it didn't have a part that I wanted so they gave me a credit for that. I applied the credit to some steel braided brake lines which haven't been delivered.
There was another guy working there for a long time and he was eventually let go. The person I dealt with, I can't remember his name, was very helpful. He called me several times giving me updates on my bar. My impression was that he was trying to make good on some poor customer service in the past. He is the main reason I decided to not remove M2 from my list of people I would buy from.
Now I have heard from a few people that M2 may be going/gone out of business. I don't know if this is a rumor that has spread on message boards or it is true. I might just have to give them a call to find out if I will see my brake lines or not.
There was another guy working there for a long time and he was eventually let go. The person I dealt with, I can't remember his name, was very helpful. He called me several times giving me updates on my bar. My impression was that he was trying to make good on some poor customer service in the past. He is the main reason I decided to not remove M2 from my list of people I would buy from.
Now I have heard from a few people that M2 may be going/gone out of business. I don't know if this is a rumor that has spread on message boards or it is true. I might just have to give them a call to find out if I will see my brake lines or not.
10-02-02, 12:43 AM
#38
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I quickly learned to change my expectations for all the vendors mentioned so far. I won't order from there web sites anymore. I now call and ask if it's in stock, an even then often dont get the part for weeks or months. I would have to agree with both sides of this discussion
10-02-02, 03:20 AM
#40
Ghost Ride the Whip
that intercooler fits horribly. if you can get your money back on it get a greddy smic. for the m2 one You have to modify your airpump to get it fit and the intercooler pipes bang against the hood.
10-02-02, 05:09 AM
#41
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Originally posted by SPOautos
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
The comment about Duan at CWC makes me laugh....HaHa, he took a year to get out ducts for this IC!!!! What the hell is that???? Who the hell would sell IC when they dont even have the pruduct in the final state of design???
Just ask Jason what it is really like to provide decent customer service, it is really hard and is a lot of work - but he is running the RX7Store as a business and not a "hobby" like CWR or M2 seem to.
RX7's owners are not pushy, most dont mind waiting a few weeks or even a month for parts, but when it get into multiple months there is NO excuse!!!! (unless its a one off or has to be built at time of order due to certain changes that need to be made specifically for your application)
10-08-02, 12:10 AM
#43
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****: the greddy??? LMAO...might as well stay with stock...that thing sucks.
It took six weeks for me to get my m2 turbos...my intercooler only took three days.
you all should be happy there are people still making QUALITY stuff for our cars now that they are nearly ten years old. get used to it...it will only get worse as time goes on. ever wonder how the guys driving old fiats feel? my brother has a 73 porsche and he has to wat ONE YEAR to get a guage set. no questions asked.
i dont condone poor customer service...at all...tis one of the reasons i wont deal with xs...it pisses me off. I understand how you all are feeling...i been thru it too.
but like i said...good products take time. you want quality then you have to wait. these cars are OLD.
compared to the guys driving real classics just hoping to find quality parts at all this thread seems like a whiney little kid upset cuz he has to wait for bedtime to eat the cookies.
j
btw...i love my m2 large...its ducting is not perfect...but the difference over stock is so huge that i wouldnt go with any other IC.
It took six weeks for me to get my m2 turbos...my intercooler only took three days.
you all should be happy there are people still making QUALITY stuff for our cars now that they are nearly ten years old. get used to it...it will only get worse as time goes on. ever wonder how the guys driving old fiats feel? my brother has a 73 porsche and he has to wat ONE YEAR to get a guage set. no questions asked.
i dont condone poor customer service...at all...tis one of the reasons i wont deal with xs...it pisses me off. I understand how you all are feeling...i been thru it too.
but like i said...good products take time. you want quality then you have to wait. these cars are OLD.
compared to the guys driving real classics just hoping to find quality parts at all this thread seems like a whiney little kid upset cuz he has to wait for bedtime to eat the cookies.
j
btw...i love my m2 large...its ducting is not perfect...but the difference over stock is so huge that i wouldnt go with any other IC.
10-08-02, 01:20 AM
#45
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This has truly been a great thread (minus the DD incident). The debates reflect some well thought out and intellectual attitudes.
Now to beat the dead horse even further.
I do not believe M2 is a Mom & Pop business that does not care about their customers. I do believe that they truly want to make money selling their great products to people like us; however, I do not believe that they do it well. In my opinion, M2 may have taken too big of a bite in the appetizers; clutches, trailing arms, and boost gauges without saving room for desert, multi piece IC kits, and custom matched spring kits by better planning, but can we blame them?
What is M2? Primary function: They offer great auto services. Secondary function: they make great performance products (FD & WRX). But how well do they do both? They don’t, and that may be why this and other M2 threads were created. The reasons may be several, but I am guessing that primary reason has to do with having Mostly Mazda (and Subaru) mechanics at the frontline of the business. Mechanics generally do not make money by hiring people to help run their business. This said manufactures generally don’t do well without hiring a dedicated, full time, and savvy production manager team, sales team, tech team, and production operator crew. (I know they have had shippers, but shippers can only screw up a business, not help them). So take away all those specialized personal and try to do both and what do you get? What you get is, a well-made product, designed by car buff, and built by a subcontractor (which is half the time jammed up behind higher volume components) all while our beloved masterminds are pulling the sub frame loose to change out an oil pan gasket (exactly what Brian was doing when I bugged him about some missing bolts). I bet that each M2 employee wears at least 5 hats each when they come to work. How do you ever answer the phone with that small of a staff and that much to do? They don’t, at least not as frequently as most of us would expect. So the obvious questions are: Why keep doing it, or why not hire a couple full time phone jockey that have the proven skills to manage and optimize a small production company? It’s possible that they just don’t have the know-how or the desire to take that next step. In any case, M2 is what it is, and I don’t think they are going quite any time soon (I could be wrong). I just hope they don’t stop making quality parts.
There, the horse is officially paste.
Now to beat the dead horse even further.
I do not believe M2 is a Mom & Pop business that does not care about their customers. I do believe that they truly want to make money selling their great products to people like us; however, I do not believe that they do it well. In my opinion, M2 may have taken too big of a bite in the appetizers; clutches, trailing arms, and boost gauges without saving room for desert, multi piece IC kits, and custom matched spring kits by better planning, but can we blame them?
What is M2? Primary function: They offer great auto services. Secondary function: they make great performance products (FD & WRX). But how well do they do both? They don’t, and that may be why this and other M2 threads were created. The reasons may be several, but I am guessing that primary reason has to do with having Mostly Mazda (and Subaru) mechanics at the frontline of the business. Mechanics generally do not make money by hiring people to help run their business. This said manufactures generally don’t do well without hiring a dedicated, full time, and savvy production manager team, sales team, tech team, and production operator crew. (I know they have had shippers, but shippers can only screw up a business, not help them). So take away all those specialized personal and try to do both and what do you get? What you get is, a well-made product, designed by car buff, and built by a subcontractor (which is half the time jammed up behind higher volume components) all while our beloved masterminds are pulling the sub frame loose to change out an oil pan gasket (exactly what Brian was doing when I bugged him about some missing bolts). I bet that each M2 employee wears at least 5 hats each when they come to work. How do you ever answer the phone with that small of a staff and that much to do? They don’t, at least not as frequently as most of us would expect. So the obvious questions are: Why keep doing it, or why not hire a couple full time phone jockey that have the proven skills to manage and optimize a small production company? It’s possible that they just don’t have the know-how or the desire to take that next step. In any case, M2 is what it is, and I don’t think they are going quite any time soon (I could be wrong). I just hope they don’t stop making quality parts.
There, the horse is officially paste.
10-08-02, 01:24 AM
#46
Ghost Ride the Whip
****: the greddy??? LMAO...might as well stay with stock...that thing sucks.
10-08-02, 04:39 PM
#48
NYC's Loudest FD
Originally posted by newRX7fan
I tried calling M2 today and got a recorded message saying their number is temporarily disconnected. Anyone know what's up? Is it really "temporary"?
I tried calling M2 today and got a recorded message saying their number is temporarily disconnected. Anyone know what's up? Is it really "temporary"?
10-08-02, 05:13 PM
#49
Ex fd *****
The M2 website says there "MAY" be a loss of Phone service today (10/08) as they are changing service providers!
Also M-2 does not build their IC's in House but custom order them from a large OEM supplier and so have to wait for their orders (prob a min run of 20) before they can get in line.
Also M-2 does not build their IC's in House but custom order them from a large OEM supplier and so have to wait for their orders (prob a min run of 20) before they can get in line.
Last edited by maxpesce; 10-08-02 at 05:16 PM.
10-10-02, 01:37 PM
#50
NYC's Loudest FD
Originally posted by maxpesce
The M2 website says there "MAY" be a loss of Phone service today (10/08) as they are changing service providers!
Also M-2 does not build their IC's in House but custom order them from a large OEM supplier and so have to wait for their orders (prob a min run of 20) before they can get in line.
The M2 website says there "MAY" be a loss of Phone service today (10/08) as they are changing service providers!
Also M-2 does not build their IC's in House but custom order them from a large OEM supplier and so have to wait for their orders (prob a min run of 20) before they can get in line.