Technically this is third gen related, mods move if otherwise.

Anyway! I'm going to refrain from elaborating on the situation fully until this takes its course, but here goes: I sent something off to be repaired, packed it well, they received it, repaired it, sent it back. I get it back with damage that was not there when it was shipped out to them. I'm assuming the damage did not happen on the way to them, because they didn't inform me of such, and the pieces that were broken were found in the bottom of the box they used to return it to me.

So I contact them and ask about filing a claim with FedEx, I send pictures of the broken component (its a tiny pcb, not repairable, the plastic is shattered.) They say in order to file a claim with fed ex "we would need clear documentation of the damage within the original packing materials indicating a fault in shipping. With what we currently have, we would not be able to successfully file a claim."

I took pictures of the damage the second I unraveled it, and a picture of what it looked like in the box...apparently that is not sufficient? I've only had to file a claim with FedEx once over fifteen years of shipping stuff, and it was not as impossible as these guys are making it out to be. Can someone who's went through the claims process with FedEx chime in and see if they are just dodging me?

The shipping was done under their account both ways. This item is valued collectively at probably 650, because the part that broke is not available by itself. They are being insistent they I send the entire thing back for them to "take a look." Is it possible they are doing that to avoid a claim on their FedEx account which might raise their shipping rates? The piece is destroyed, its clear in the pictures there is no fixing it. Brittle plastic that shattered.

Any advice would be appreciated.

 

Did you have your own insurance? If so file your own claim.my 2 cents

I once shipped my wheels to get rebuilt using fedex. But I put insurance on all wheels.2 lips got bent. Company rebuilding wheels provided video of lips bent.i submitted a claim with proof.2 weeks later,got 2,000 back.since each wheel cost 1,000 and 2 were bent.provide your proof and send it to FedEx claim department. Good luck

 

I can't, because it was shipped to/from them using their FedEx account. They have to open a claim, and they are saying they don't have enough proof, and they want me to ship it back to them for them to "look at it." The part is completely destroyed, they can't fix it, its obvious by looking at it. They are saying that's the only option.

Part of me thinks they can open a claim, I have pictures of the damage, the damage wasn't there before, I don't see the issue.

 

Will they pay the return shipping back to them? If so, what's your hesitation besides the fact that it's irrelevant? Might as well play the game with them, if that's what it takes.

 

I know for a fact its irreparable, and I will be without my car for who knows how long while they try to do whatever it is they will do. I paid for next day shipping there and back originally, the part sat there for an entire day before they got to it, then they tell me it would be an additional two days because their "normal repair" didn't fix it. To me, that shows they just apply a basic repair procedure without a diagnosis, otherwise they would have caught the real issue first hand. Because of that, I had to pay an additional thirty dollars for Saturday delivery, because they didn't honor their one day turnaround time. I understand things happen, but its been annoying.

Edit: just looked on FedEx's website, based on what i'm reading here, there's absolutely no reason why they can't file a claim for the damage.

Step 2: Add supporting documentation now or after you file


(Documentation is not required for claims with declared values of less than $100)


Drag and drop documents from your computer to your claim. Supporting documents can include:

- Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record
- Photos of package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) - Expense statement



I really don't have the time to let the car sit while they ship it to/from with what I imagine would be ground shipping, only to tell me what I already know. My issue is, why are they saying they can't file a claim? I've shipped something to a buyer that was damaged, I filed a claim, submitted a picture of it outside of the box, and it was honored right away. It just seems weird that they are insistent that they can't file one.

 

They can absolutely file a claim, they packed it and paid to ship it back to you. The damage occurred during their transaction with FedEx, them telling you they cant is nonsense. Send pics of the damage, packing material used, the parts, the piece sin the box, everything and tell them to file or eat it and give you a refund- if they want you to ship it back ask them to send a return shipping label or agree to cover the cost.

The company probably did not package the part correctly which resulted in the damage. In years of parting out cars I have only ever had to settle two shipping damage disputes, both of them ended up with denied claims due to packaging (Companies are very specific in what adequate protection is) and me eating the cost to resolve the situation.

I hope things are resolved for you quickly, if you've just been e-mailing the company making a phone call and actually talking may help.

What part do you need?

 

FedEx required to open and inspect the package for value at/over $300, if sender refuse to let them open it they will not be allow to insure it more than $300.