mazda not supporting s5 shoulder belt recall?
09-15-06, 01:07 PM
#1
He who smokes bitches
Thread Starter
mazda not supporting s5 shoulder belt recall?
I decided to make my own thread to get some opinions on what to do about this. The passenger shoulder belt is totally fucked up, the cable is hanging out of the window sill and obviously the belt does not retract. Yesterday i went by a mazda dealership to schedule an appointment to have it fixed per the recall. They told me the status is closed at their dealership, that they would not fix it. I just got off the phone with mazda corp of north america and they said it was in fact closed with this particular dealer, that the dealer has the choice of how long they want to keep the recall open. They said they closed it 06/17/2004.
So what should i do? I was thinking maybe contact the nation Highway Traffic Safety Administration, which is suggested on the rotary rotary resurection site. Or am i SOL? There are a couple more dealerships around me, but i don't really want to go out of my way.
Opinions, thoughts?
So what should i do? I was thinking maybe contact the nation Highway Traffic Safety Administration, which is suggested on the rotary rotary resurection site. Or am i SOL? There are a couple more dealerships around me, but i don't really want to go out of my way.
Opinions, thoughts?
09-15-06, 02:04 PM
#6
there was JUST a thread on this with phone numbers and everythign for where to call and how to get it done.
Im from canada so *luckily* I don't have to deal with that mouse blet B.S.
But do we REALLY need ANOTHER thread about how to get this done??
Im from canada so *luckily* I don't have to deal with that mouse blet B.S.
But do we REALLY need ANOTHER thread about how to get this done??
09-15-06, 02:14 PM
#7
He who smokes bitches
Thread Starter
yes, i want some suggestions on what to do, if i should even call the nation Highway Traffic Safety Administration, and if anyone else has had this problem i'm having and what did they do to solve it. I don't want to just jack someone's thread and change the subject from 'i successfully had my recall fixed' to 'I'm having problems with the recall, what should i do?'
i am going to call the Highway Traffic Safety Administration just to at least try it, and possibly take legal action based on what they they tell me
i am going to call the Highway Traffic Safety Administration just to at least try it, and possibly take legal action based on what they they tell me
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09-15-06, 02:18 PM
#8
like i said... there are more dealers around, you just need to find which can do the recall!
if mazda corporate said that particular dealer is not required to do your recall then i would say you are barking up the wrong tree, you need to find which dealer still is obligated to do the recalls by their contract.
if mazda corporate said that particular dealer is not required to do your recall then i would say you are barking up the wrong tree, you need to find which dealer still is obligated to do the recalls by their contract.
09-15-06, 02:31 PM
#10
He who smokes bitches
Thread Starter
Originally Posted by Karack
like i said... there are more dealers around, you just need to find which can do the recall!
if mazda corporate said that particular dealer is not required to do your recall then i would say you are barking up the wrong tree, you need to find which dealer still is obligated to do the recalls by their contract.
if mazda corporate said that particular dealer is not required to do your recall then i would say you are barking up the wrong tree, you need to find which dealer still is obligated to do the recalls by their contract.
i thought they are all independantly owned dealerships with the same policys regaurding business between dealer and corp?
09-15-06, 02:39 PM
#11
Originally posted by Icemark:
It is a life time recall... life of the car in the USA.
If the dealer is refusing to fix it under the recall, you can contact Mazda USA customer service and they will force the dealer to fix it.
There is no ambiguity about it at all. Mazda must fix it or remove the cars from US roads.
It is not Mazda refusing to do it. It is the lame occasional dealer that is trying to get out of doing it. And frankly if the dealer is refusing (or coming up with excuses) then you don't want to do business with that dealer anyway, and just report them to Mazda.
_________________________
As far as dealerships being independantly owned, I *believe* its basically a franchise agreement. There is a person who owns the dealership, but he purchases the right to use the name, sell the product and have access to the copyrights of Mazda corp.
Of couse he doesn't want to do it for free, but fortunately for you, he has to. Mazda WILL re-imburse the dealership (unless he doesn't tell them it was done) because a seatbelt re-call of this nature means if they don't the cars aren't legal on the roads.
Call up Mazda U.S.A. and flick your rant switch on
It is a life time recall... life of the car in the USA.
If the dealer is refusing to fix it under the recall, you can contact Mazda USA customer service and they will force the dealer to fix it.
There is no ambiguity about it at all. Mazda must fix it or remove the cars from US roads.
It is not Mazda refusing to do it. It is the lame occasional dealer that is trying to get out of doing it. And frankly if the dealer is refusing (or coming up with excuses) then you don't want to do business with that dealer anyway, and just report them to Mazda.
_________________________
As far as dealerships being independantly owned, I *believe* its basically a franchise agreement. There is a person who owns the dealership, but he purchases the right to use the name, sell the product and have access to the copyrights of Mazda corp.
Of couse he doesn't want to do it for free, but fortunately for you, he has to. Mazda WILL re-imburse the dealership (unless he doesn't tell them it was done) because a seatbelt re-call of this nature means if they don't the cars aren't legal on the roads.
Call up Mazda U.S.A. and flick your rant switch on
09-15-06, 03:03 PM
#12
Call Mazda and let them decide on how they are going to fix the seatbelt! Let them make the arrangements-
96V-173 Mazda recall #66611
NHTSA:
Mazda is responsible for the remedy of these vehicles from this date (9-13-1996) forward, regardless of the vehicle age, mileage, or ownership.
Sort of sums it up. Let them do the legwork.
96V-173 Mazda recall #66611
NHTSA:
Mazda is responsible for the remedy of these vehicles from this date (9-13-1996) forward, regardless of the vehicle age, mileage, or ownership.
Sort of sums it up. Let them do the legwork.
09-15-06, 04:01 PM
#14
He who smokes bitches
Thread Starter
well, ive already contacted mazda corp, basically said the dealer discontinued to support that recall. i dont know who else i would contact in mazda, so i think i am just going to call the Highway Traffic Safety Administration.
Edit: ok, they told me that the vehicle is over 10 years old so **** off....
now....uh.... **** i dont know what else to possibly do. i have a good feeling all the other dealerships around me are going to say the same thing, but i'll try anyway.
Edit: ok, they told me that the vehicle is over 10 years old so **** off....
now....uh.... **** i dont know what else to possibly do. i have a good feeling all the other dealerships around me are going to say the same thing, but i'll try anyway.
Last edited by cool_as_crap; 09-15-06 at 04:06 PM.
09-15-06, 04:04 PM
#15
well there's no "basically discontinued to support the recall" phone them back and get assertive.
There's no grey area in the seatbelt re-call, they fix it - no if's and's or but's. It *may* take a little pressure from you, but they HAVE to fix it.
There's no grey area in the seatbelt re-call, they fix it - no if's and's or but's. It *may* take a little pressure from you, but they HAVE to fix it.
09-15-06, 04:08 PM
#16
He who smokes bitches
Thread Starter
Originally Posted by classicauto
well there's no "basically discontinued to support the recall" phone them back and get assertive.
There's no grey area in the seatbelt re-call, they fix it - no if's and's or but's. It *may* take a little pressure from you, but they HAVE to fix it.
There's no grey area in the seatbelt re-call, they fix it - no if's and's or but's. It *may* take a little pressure from you, but they HAVE to fix it.
09-15-06, 04:10 PM
#17
Nhtsa Campaign Number:
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
09-15-06, 04:32 PM
#18
He who smokes bitches
Thread Starter
Originally Posted by classicauto
Nhtsa Campaign Number:
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
09-15-06, 04:34 PM
#19
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print that out. Do you have a lawyer in the family? If not simply print this out as well.
I _______________ (fill in with dealer OWNERS name) have refused to honor the seatbelt recall on the RX-7 with the following VIN # ______________________________ on this _______ day of September 2006.
Owner of Mazda dealer #_______ X______________________________
Now get the owners name and the service managers name and the dealership # in advance and bring two copies of both this and the NHTSA 96v173000 from above so that you can have the service manager sign one and the owner sign one. If they refuse, tell them you will set up a picket in front of the dealership and will be talking to the local papers as well as the NHTSA. If you have the above printed by a lawyer on their letterhead it will be more powerful, then you can send one to the owner through certified mail.
I _______________ (fill in with dealer OWNERS name) have refused to honor the seatbelt recall on the RX-7 with the following VIN # ______________________________ on this _______ day of September 2006.
Owner of Mazda dealer #_______ X______________________________
Now get the owners name and the service managers name and the dealership # in advance and bring two copies of both this and the NHTSA 96v173000 from above so that you can have the service manager sign one and the owner sign one. If they refuse, tell them you will set up a picket in front of the dealership and will be talking to the local papers as well as the NHTSA. If you have the above printed by a lawyer on their letterhead it will be more powerful, then you can send one to the owner through certified mail.
09-15-06, 04:36 PM
#20
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09-15-06, 05:14 PM
#21
He who smokes bitches
Thread Starter
Originally Posted by classicauto
Nhtsa Campaign Number:
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
96v173000
Component Description:
Seat Belts:front:webbing
Defect Description:
The Rail Of The Automatic Shoulder Belt Can Wear Sufficiently Such That The Cable Which Retracts The Buckle Assembly Will Become Jammed In The Rail Rendering The Shoulder Belt Inoperative.
Consequence Description:
In The Event Of A Vehicle Collision, The Occupant Would Not Be Adequately Restrained Increasing The Risk Of Personal Injury.
Corrective Action:
Dealers Will Replace Inoperative Shoulder Belts. Mazda Has Extended The Warranty Coverage On The Driver And Passenger Automatic Shoulder Belt Rail And Motor For The Life Of The Vehicle.
EDIT: if they B.S. you about bla bla out of warranty, give them the number, get their name, position and contact info and tell them you will report this to the gov't. There's no getting around anything, I can't figure out why this keeps coming up.....it says it in black and white - LIFETIME of the vehcile.
had to call mazda again. this time i got someone who knew what they were doing. he called up the dealership for me. they said they didn't have the tools to do it, however
. so im going to the other one, about 15 miles away, and have it done hopefully this weekend. so, thank you classic auto, and everyone for your help 
09-17-06, 08:36 PM
#23
Lives on the Forum
Bitches keep moving their page...
http://www.mazdausa.com/MusaWeb/contactMazda.action
1-800-222-5500
Our business hours are Monday through Friday:
8:00AM - 4:45PM (Pacific)
9:00AM - 5:45PM (Central/Eastern)
Call Mazda North America Operations and report these dealers who refuse to do it.
-Ted
http://www.mazdausa.com/MusaWeb/contactMazda.action
1-800-222-5500
Our business hours are Monday through Friday:
8:00AM - 4:45PM (Pacific)
9:00AM - 5:45PM (Central/Eastern)
Call Mazda North America Operations and report these dealers who refuse to do it.
-Ted
09-17-06, 09:04 PM
#25
Originally Posted by cool_as_crap
I decided to make my own thread to get some opinions on what to do about this. The passenger shoulder belt is totally fucked up, the cable is hanging out of the window sill and obviously the belt does not retract. Yesterday i went by a mazda dealership to schedule an appointment to have it fixed per the recall. They told me the status is closed at their dealership, that they would not fix it. I just got off the phone with mazda corp of north america and they said it was in fact closed with this particular dealer, that the dealer has the choice of how long they want to keep the recall open. They said they closed it 06/17/2004.
So what should i do? I was thinking maybe contact the nation Highway Traffic Safety Administration, which is suggested on the rotary rotary resurection site. Or am i SOL? There are a couple more dealerships around me, but i don't really want to go out of my way.
Opinions, thoughts?
So what should i do? I was thinking maybe contact the nation Highway Traffic Safety Administration, which is suggested on the rotary rotary resurection site. Or am i SOL? There are a couple more dealerships around me, but i don't really want to go out of my way.
Opinions, thoughts?
bullshit, i fix mine in march in my mazda dealer and they didnt gave me any **** about it i think you should go back and tell them to stop bullshiting about it. because dealership dont make money about stuff like that that why they told you that