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Called up my two local Mazda dealers yesterday and gave them the part number for a 79-82 fuel pump. Came up with nothing. Then they asked for the year, 1984... Was informed by both that their system cannot go older than 1986. Tried ordering from tasca instead. Half expecting that to get cancelled, might just have to go with atkins.
Is there another way to get the Mazda parts people to find these parts?
Is there a legacy system that maintains the pre 1985 catalogs?
Seems like there a rolling cut off at 35 years, but all the info on our cars should be somewhere on a Windows xp, 3.1 or tape drive accessible by someone who knows where to look. The parts still exist, but who to talk to?
I've had better luck ordering from dealers that let you search for parts online. Prices (don't forget shipping) vary across the country, so it pays to shop around.
I'm well aware of the third party places to order things. Trying to understand Mazda's parts system to figure out how to continue to get parts through them in the future. Hopefully they expand their legacy program of rx7 parts for fc and fd's into our realm in the near future too.
Figured j9fd3s might have some insight or someone else that's worked there in the past/present.
An example of one that I have been trying to get a quote for through Mazda that third party places don't normally stock.
Thanks, haven't used them yet. The ultimate reason for trying to get a local parts dealer to order the larger pieces (especially if the windshield ever gets reproduced) is to have them handle shipping cost and risk and I get to pick it up in person.
And yes, entering part numbers into Google is generally how I find parts too.
Thanks, haven't used them yet. The ultimate reason for trying to get a local parts dealer to order the larger pieces (especially if the windshield ever gets reproduced) is to have them handle shipping cost and risk and I get to pick it up in person.
And yes, entering part numbers into Google is generally how I find parts too.
The problem is that most of the local dealers don't have the parts...there are few and far in between that have the NOS parts available....and you will need to get them shipped...
The problem is that most of the local dealers don't have the parts...there are few and far in between that have the NOS parts available....and you will need to get them shipped...
that is not how it works... Fenders are not NOS, i bought 3 of the last 5 last year, and they ordered 14 more. Mazda USA has them in the warehouse, and when the dealership orders it Mazda ships it to them.
Figured j9fd3s might have some insight or someone else that's worked there in the past/present.
its not a rolling cut off, the short answer is that they changed the catalog software again (we know of about 9 different ones). however the catalog, and the order screens are two different things. so if you have a part number they can check availability and order stuff.
and then for the 3rd party places, they usually don't go back that far, and its about a rolling 20 year thing, so if they didn't catalog the part number they are not going too.
that is not how it works... Fenders are not NOS, i bought 3 of the last 5 last year, and they ordered 14 more. Mazda USA has them in the warehouse, and when the dealership orders it Mazda ships it to them.
I don't know...I'm just going by what the op is saying. I have never ordered fenders from Mazda but the majority of what they got available is NOS either from them or from Mazda...
It took literally one minute to get him the fender listing but he don't want to pay shipping🤷♂️
If he can order them and his local dealer ship is able to get them,, good for him,, if not gotta pay shipping...
Thanks J9, interesting that they did recently change their system. Makes me wonder if any of the online parts places are able to look up those parts at all themselves. Websites would still work since the information is still loaded into the html scripts. I've tried to order from Tasca recently and they have yet to confirm that they can get them at all. I've tried calling them and got stuck on infinite hold multiple times. I'll try other online places shortly to confirm they are in the same boat. I've submitted RFQ's to them and have yet to receive a response over many months. Will try Mazda USA with a general inquiry too.
Thinking out loud; if the local Mazda parts departments are not able to look up parts, then what makes the online ones (which are Mazda parts dealers too) able to use the same system to look up the parts that are no longer in that same system? The order screen you mentioned, is that something that I could ask a parts counter clerk to go into and try instead of the current broken system?
There has to be some way to directly contact Mazda outside of the pre 1986 cutoff. Which is why I'm looking for someone that used to work there and understands their parts system. To reiterate, when I provided part numbers to any dealer, they were unable to find the item, even with full part numbers pulled from the fiche that are known to be in stock. I used the left fender because J9 checked the stock, and confirmed availability, of that in a recent thread.
The point of this thread is to not find a specific part, I used an example to point out the general larger issue, hence the general name of the thread.
Last edited by swbtm; Apr 6, 2021 at 09:59 AM.
Reason: Cleaned up language for civility
swbtm your car is an antique and there's not enough profit in it for Mazda to care. Trying to find the parts, new used or fabricated, is part of the fun.
If you are trying to create a better system for Mazda to use, then I commend you, and good luck. But normally when somebody comes here looking for a part, everybody loves to help them. Everybody's a hobbyist and car lover here.
I got in touch with him today. He was able to look up all the parts I was interested in and a bunch of others on the rainy day list. Apparently Mazda just randomly turns off part numbers even if stock still exists. I will definitely be ordering from him. Some of the stuff he was able to look up is only stocked in Japan, some of the larger items (front left quarter) has to be freight. Prices are quite good and shipping is extremely reasonable, even freight. He's in Delaware for pickup, not too far of a drive from North NJ. Will be getting more details soon.
As an aside, after talking to Mazda USA customer service today a couple times. Learned that they don't claim to support any vehicles beyond 10 years old.
. To reiterate, when I provided part numbers to any dealer, they were unable to find the item, even with full part numbers pulled from the fiche that are known to be in stock. I used the left fender because J9 checked the stock, and confirmed availability, of that in a recent thread..
yeah you should have given them the part number, and they go and check and say yes or no (like Ray did), if they just say no and don't go check they should be yelled at because they suck (probably by the owner/general manager)... its one of my pet peeves (like when a mechanic says no problem found, like people bring the car to the shop because its fun...)
we used to yell at Mazda too, but they didn't understand why having warehouses full of parts that aren't in the catalog was a problem...
Dealerships are in the business of selling NEW cars nd servicing those that can be maintained quickly and easily at shop rates to turn an income. Your Rx7 has none of these qualities, so wanting them to look up parts for a 1984 vehicle isn't going to draw a lot of interest.
I will say, though that I bought a new OEM short block for a 1996 LandCruiser that was in stock, could be ordered, and the Toyota dealer shipped it from Japan to get it for me, so it happens, but rarely.This was not an inexpensive part, though which becomes a factor in terms of how much time and effort they want to devote to helping a customer. I even had the engine block delivered to a 3rd party shop that did the work for me, so its not like the Toyota dealership was making a ton on the labor rate.
If you find a good online source that lets us enter the Mazda stock number and they order it and ship it, we would all be interested in that service,
In case this hasn't been seen anyone yet. It's been months since this came out. I had forgotten about it until I referenced it in an email to Mazda USA.
Dealerships are in the business of selling NEW cars nd servicing those that can be maintained quickly and easily at shop rates to turn an income. Your Rx7 has none of these qualities, so wanting them to look up parts for a 1984 vehicle isn't going to draw a lot of interest.,
yes but the parts department sells parts, and if i had a dealership and my parts guy was too lazy to sell parts when the customer even brought the part number, i would be mad, wouldn't you? the bathrooms would get a good cleaning
pics! just for fun. first is the parts catalog, GEPCII (the original EPC, on OS2 only went back to 1986 also, we had microfiche primarily). pic #2 is from the Availability screen, as you can see they have some FA01-52-211D's in GA (Georgia?)
so you can't look up the part, but you can still get them.
and then there is a 3rd piece of software for the actual invoice, ADP, Reynolds and Reynolds, among others
that is not how it works... Fenders are not NOS, i bought 3 of the last 5 last year, and they ordered 14 more. Mazda USA has them in the warehouse, and when the dealership orders it Mazda ships it to them.
So they are still being produced? Wild.
My new GSL-SE rotor housings look "new", they have QR codes stamped in them and stuff. The casting/machining quality is also way behind what a period production part has, so clearly they aren't exactly cranking them out like sausages.
So they are still being produced? Wild.
My new GSL-SE rotor housings look "new", they have QR codes stamped in them and stuff. The casting/machining quality is also way behind what a period production part has, so clearly they aren't exactly cranking them out like sausages.
i was surprised too, i mean i guess they sell them, but the cars are so old!
the GSL-SE rotor housing is another one, they actually sell those! currently Mazda USA is out, but they have some on order.
that one makes more sense, they have a whole rotary engine factory that is tooled up to make rotary engines, so you might as well make rotary engines....
Thanks J9! So, Mazdas parts system is called GEPCII? Is that a standalone program that can be installed on any os? Doesn't even look like a Linux gui, which is what I imagined it would be. Guessing that you need an employee id to be able to log in and check stock, especially to order. Is the order screen a completely different interface from the parts catalog and availability screen? Do they all share the same back end connection to the catalog or does everything get broken between the other due to "improvements"?
I've been quiet until I had a chance to speak with Ray and sort out some details. First things first, he is quite responsive and polite. I probably invoked the reaction of "who the eff is this guy" when I sent him a random list if things to check. Everything from hard top roof panels to headlight adjuster stops. I'll post up the list in a few days so everyone can see what came back as available vs NLA.
Talking with a former FB racer, he was telling me that the 10 year support of vehicles is actually a federal law. Different manufacturers handle it in different ways, some increase prices right around year 9 to insane levels and that's why they still have stock years later. Sounds like Mazda is one of the better ones in this regard.
Maybe some dealers are different, but I have not had any issues ordering (available) FB parts from my local dealers. First use google to see if they are available. if the part number shows up on various online Mazda dealer sites, its available. If its hard to find, or goes to pages that say NLA.. probably not.
I either call them with a list of part numbers or go in and give them a table. They tell me what is and is not available. Then I order, pre-pay with credit card, and the parts show up in a few days.
I even gave the one parts guy a list of a dozen bolts for all the rear suspension links and other misc items to replace, brake line clips etc. They always wonder what the heck I am up to with all these parts lol.
There's no federal law for vehicle support aside from meeting warranty obligations.
I can think of some cars from recent memory where there were NO service parts available, like internal engine parts for the LT5 engine from the ZR-1. Chevy contracted Mercury Marine to build engines, but not supply replacement parts.
There were some Grand National parts that were never available, as well.
