RETRO-SPEC unique carbon fiber parts for the FC3s
12-19-11, 03:50 PM
#501
A quick run down on my dealing with retrospec / c7carbon (forum vendor)
I placed a large order on august 19, it's taken until the past month before I've started to receive any of my parts, I still don't have them all and am being told that I might have a tracking number by the 29th of december for the remainder. I've been informed my order has been produced and ready to ship since october.
Here's the run down:
august 18 enquiries and quotes
august 18 paid for my order and told 3-4 weeks manufacture time
september 15 I request tracking info
september 23 I'm told my order will ship within a few days
september 29 I'm told order will ship shortly
october 7 I'm told my order is complete and will ship within the next week
october 16 I request tracking info
october 19 I'm told that it'll be looked into to see what's happening
october 24 I request update
october 26 I'm told order is being cleared through customs
october 31 I express to Anwar that the situation is a joke and no way to do business
november 1 I am told that I'm absolutely right and that everything is being fixed ASAP
november 5 I request to know what the actual problem is
november 8 I'm told my order is ready and has been for a while and that it had been denied at the customs process a couple of times but will be sent ASAP via a new freight company
november 8 I express concerns as I wish to place further orders but unsure.
november 9 Im told my order is definately going ASAP
november 11 automated email telling me my order is shipment pending
november 16 a tracking number is sent to me
november 23 box arrives with only 2 pieces of order in it, both pieces needed further work by me to get them up to standard
november 23 I request to know what is happening, as I had paid 200+usd in shipping and only received 2 pieces of my order
november 24 I'm told a second box will be sent soon
november 24 complaint lodged with poor quality of parts and poor customer service
november 25 Anwar profusely apologises and offers free parts as compensation
November 25 I respond saying I dont want free stuff, I want service, I want my order which has been delayed for no good reason. I want my order sent within 3 business days via express international or to refund my money - none of these requests were met
december 6 tracking numbers are sent for 2 more parcels (after I had to call international to ask for them), told that another parcel is still yet to come
past fortnight received 2 packages
december 20 I called to find out where the rest of my order is
december 20 I recieve an email saying that my next parcel should have a tracking number by december 29
december 20 I request refund on remainder of parts - no reply
december 20 I call them a few times again, no answer (within trading hours)
This is what over $1000 usd gets you when you pay up front.
Not happy with them to say the least and definately will not be recommending them to anyone.
I placed a large order on august 19, it's taken until the past month before I've started to receive any of my parts, I still don't have them all and am being told that I might have a tracking number by the 29th of december for the remainder. I've been informed my order has been produced and ready to ship since october.
Here's the run down:
august 18 enquiries and quotes
august 18 paid for my order and told 3-4 weeks manufacture time
september 15 I request tracking info
september 23 I'm told my order will ship within a few days
september 29 I'm told order will ship shortly
october 7 I'm told my order is complete and will ship within the next week
october 16 I request tracking info
october 19 I'm told that it'll be looked into to see what's happening
october 24 I request update
october 26 I'm told order is being cleared through customs
october 31 I express to Anwar that the situation is a joke and no way to do business
november 1 I am told that I'm absolutely right and that everything is being fixed ASAP
november 5 I request to know what the actual problem is
november 8 I'm told my order is ready and has been for a while and that it had been denied at the customs process a couple of times but will be sent ASAP via a new freight company
november 8 I express concerns as I wish to place further orders but unsure.
november 9 Im told my order is definately going ASAP
november 11 automated email telling me my order is shipment pending
november 16 a tracking number is sent to me
november 23 box arrives with only 2 pieces of order in it, both pieces needed further work by me to get them up to standard
november 23 I request to know what is happening, as I had paid 200+usd in shipping and only received 2 pieces of my order
november 24 I'm told a second box will be sent soon
november 24 complaint lodged with poor quality of parts and poor customer service
november 25 Anwar profusely apologises and offers free parts as compensation
November 25 I respond saying I dont want free stuff, I want service, I want my order which has been delayed for no good reason. I want my order sent within 3 business days via express international or to refund my money - none of these requests were met
december 6 tracking numbers are sent for 2 more parcels (after I had to call international to ask for them), told that another parcel is still yet to come
past fortnight received 2 packages
december 20 I called to find out where the rest of my order is
december 20 I recieve an email saying that my next parcel should have a tracking number by december 29
december 20 I request refund on remainder of parts - no reply
december 20 I call them a few times again, no answer (within trading hours)
This is what over $1000 usd gets you when you pay up front.
Not happy with them to say the least and definately will not be recommending them to anyone.
01-12-12, 11:46 PM
#505
too bad really wanted a cf radiator panel dont want to wait 3 months for a product..
also found this
https://www.rx7club.com/bad-fugly-members-185/own3d-fazzt73-www-shop-retro-spec-net-720808/
but hey more power to the people that had no problems at all =]
also found this
https://www.rx7club.com/bad-fugly-members-185/own3d-fazzt73-www-shop-retro-spec-net-720808/
but hey more power to the people that had no problems at all =]
Last edited by LoLsmileyFC; 01-12-12 at 11:50 PM.
01-18-12, 04:24 PM
#506
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i ordered at the start of november and i still havent recieved the items. so yeah, not very reliable. i havent had a response email after asking where is the tracking number
03-12-12, 11:00 PM
#509
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Hey guys, sorry about the lack of posting on this forum. Retro Spec was aquired by C7 late last year and we have had some learning curves getting all of the Retro Spec lines back online and running under the new C7 Facility smoothly.
We do apologize about the delay on the products. We are open Mon-Fri 9am-6pm and you can contact us at anytime at (888-450-0806).
If anyone has any questions about there order status or would like to cancel an order for any reason you can call or email us at sales@c7carbon.com and we are glad to help you out.
On the side note:
Our new 20,000sqft Manufacturing Facility is almooooost online
http://www.c7carbon.com/images/mainpicture_c7.jpg
And we are looking forward to building new parts for the Rx7 Club Community and helping our members.
We apperciate any orders that our customers place, as you are the life blood of our business.
Please let us know how we can help!
www.c7carbon.com
We do apologize about the delay on the products. We are open Mon-Fri 9am-6pm and you can contact us at anytime at (888-450-0806).
If anyone has any questions about there order status or would like to cancel an order for any reason you can call or email us at sales@c7carbon.com and we are glad to help you out.
On the side note:
Our new 20,000sqft Manufacturing Facility is almooooost online
http://www.c7carbon.com/images/mainpicture_c7.jpg
And we are looking forward to building new parts for the Rx7 Club Community and helping our members.
We apperciate any orders that our customers place, as you are the life blood of our business.
Please let us know how we can help!
www.c7carbon.com
03-16-12, 03:03 PM
#512
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Products available trough our website, i do not know if any unresolved claims or transactions out there, if any you should contact us trough our website, Thanks!!
Paulo.
Paulo.
03-26-12, 03:40 PM
#514
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03-26-12, 03:58 PM
#515
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03-26-12, 06:25 PM
#517
too bad really wanted a cf radiator panel dont want to wait 3 months for a product..
also found this
https://www.rx7club.com/showthread.php?t=720808
but hey more power to the people that had no problems at all =]
also found this
https://www.rx7club.com/showthread.php?t=720808
but hey more power to the people that had no problems at all =]
03-27-12, 10:45 PM
#518
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Absolutely, feel free to browse our website: www.c7carbon.com you can see any details of our products and can also place an order there, you can also call us toll free [888] 450 0806 we have a team of people ready to help you out.
Let us know how we can help!
Let us know how we can help!
06-04-12, 06:27 PM
#520
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Just started making more parts for the FC.
This apillar pods are S4 specific, complste replacement of the old dried up plastic ones!
s5 and triple guage ones in the works
you can also reach us here:
http://www.c7carbon.com/forum/mazda/...msg112/#msg112
This apillar pods are S4 specific, complste replacement of the old dried up plastic ones!
s5 and triple guage ones in the works
you can also reach us here:
http://www.c7carbon.com/forum/mazda/...msg112/#msg112
06-04-12, 09:02 PM
#521
Pistons are gay
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Just started making more parts for the FC.
This apillar pods are S4 specific, complste replacement of the old dried up plastic ones!
s5 and triple guage ones in the works
you can also reach us here:
http://www.c7carbon.com/forum/mazda/...msg112/#msg112
This apillar pods are S4 specific, complste replacement of the old dried up plastic ones!
s5 and triple guage ones in the works
you can also reach us here:
http://www.c7carbon.com/forum/mazda/...msg112/#msg112
For the record. I personally have had no issues with these guys. I bought a mirror cover from them and the cf design seemed off, so they sent me a replacement no question. I would definitely order from them again.
