Obviously. I noticed you posted some more of your own opinion over at Torque Central.

 

For easy reference: More opinions....


You are quite correct. And I belittled no one and mentioned no names. Just stated that the posts there sounded alot like some posts here. That actually is a fact, not just an opinion.

And if you noticed above, Jim, I publically posted an appology to you for my criticizing your opinion. I was, and, am trying to post without getting people angry. I don't mean to upset anyone and try to look at situations from all angles. I originally posted not looking at it from your perspective, and went back and thought about it, hence the appology. If you cant except that, it is only you who choose not to let it go.

Later,
Bill

 

You didn't have to because you made a snide remark about "a certain someone" that only an idiot wouldn't know was referring to me. It's not like my beef with Grant is a well-kept secret.

"Man this thread sounds just like the one over at 'Da Club' about Granny's that a certain someone keeps bringing up..."

Go ahead and try to ingratiate yourself with the idiots at TC at my expense. I don't care. My only point is that you shouldn't assume that just because you're on another forum that the person you're talking about won't hear about it, and in this case, point out your hypocrisy.

And yet apparently you still felt a smartass remark about me on another forum was required. Well, you know where you can park your apology.

 

"I remember a few years ago when Granny's was the only place to get 1st and 2nd gen parts and Hinsons were the only ones for 3rd gens. No one spoke up so much back then. Of course, everyone now has the equipment, materials, time and money to make their own parts....."

I would like to point out that back then, there weren't as many people doing the swap. RX-7s were more expensive and less popular, and the swaps were hardly known. I know I heard of Hinson well before I ever read a post about them on this forum. It's only natural that with an increase in business, the amount of feedback will increase. And obviously, if a production method is flawed where a part COULD fail sometime down the road, you will naturally have a lot more cases of failed parts with increased sales of said part.

I'm not saying you're wrong, just that it's kind irrelevant.

 

Jim, I know full well that you are on the other forum and that you read it. You aren't the only one with a problem with grant..... Oh never mind. My remark was neither snide or smartass. I simply stated that there is a certain someone over here at 'da club' who keeps posting about grannys, and that it was just like the post about hinsons. I didn't say anything derrogatory.

Here is the Whole post I made. There is nothing derrogatory about it:
Man this thread sounds just like the one over at 'Da Club' about Granny's that a certain someone keeps bringing up....

I remember a few years ago when Granny's was the only place to get 1st and 2nd gen parts and Hinsons were the only ones for 3rd gens. No one spoke up so much back then. Of course, everyone now has the equipment, materials, time and money to make their own parts.....

Hey you guys want to take a chance buying parts made from someone? Cool. If not, make them your self. Then the only one you can get mad at is you.

I can look at this from a neutral stand point because I haven't bought any parts yet. LOL


If you take that as snide, smartass, or derrogatory, you are reading way too much into things that people write. I have never once called you a name, or told you where to go. That is beneath me. I respect everyone's opinion even if I don't agree with it. If I make a mistake, I Man up to it and offer a genuine appology.
I don't want to be enemies with you or anyone else. I'll leave it at that.


I agree with you about the increase in feedback. I remember when I first got my rx7, I knew I wanted to do a v8 because there were alot of people around here with 240-z v8 swaps but the rx7 seemed to have been forgotten about. I liked it because it was different.

With higher production there will be alot more feed back, as you have said. I think what is more relevent is the ratio of bad feed back to good feedback.

I have read posts by many people praising someone for their craftsmanship only to turn around and criticise them if a part is late or breaks or the wrong thing is sent or not sent at all.
Opposite to that, I have read of people who are upset with someone for many of the above mentioned problems, and criticise them. But when the person/company makes good on the problem, You very seldom hear possitive feedback.
Interstingly enough, I have heard just recently of positive feedback from a problem that was fixed, and it was nice to hear that both parties ended up with a positive perspective.

Later,
Bill

 

You just don't know when to shut up, do you.

 

Sure, regarding regular situations of customer service, the ratio of the feedback should be considered, but when you start treading into areas of seriously screwing a customer and taking their money, it's one strike and you're out (IMO).

Whenever the business stops giving customers the "customer is always right" treatment, then they begin to operate a poor business. If I have a transaction with a business that results poorly, I feel it's my duty to inform other potential customers to let them know prior to them giving the business their money, as I would hope others would do for me.

I had a tranny built for my DSM that took 3 months longer than expected, planned, or projected. I didn't really get screwed by the company that did it (they actually gave me a small price cut), and I didn't have a dire need for the tranny ASAP, but I don't recommend that company to other people because it was a pain in the *** trying to communicate with the guy and get the damn tranny. Sure, he made it right at the end, and I'm thankful for that, but one brief moment of good customer service isn't going to block out the previous 3 months of playing phone tag, getting excuses, and sitting around wondering when the hell I'd actually get my tranny.

Human nature. I read something like it takes saying 7 good things about a person to make up for one bad thing you've said about them. Same deal here. People who have one or more bad transactions right off the bat are going to be much more weary about jumping on the bandwagon just because of one good transaction.

Yeah, well in a perfect world it would always work that way.

 

You know, after talking about it, I see your point. Someone does the right thing all their life, but screws up one time, and that one screw up is the only thing people will remember about that person.

And, what you said about when business stops giving the customer is always right attitude is right on the money. That business will go downhill.

You said that you let people know about dealings that you have had. I am the same way, just I do it when someone asks me. I tell them what my dealings were and then I let them make the decision.

Word of mouth is and always has been the best (or worst) advertising.

Later,
Bill

 

i had a great experience with granny's on 2nd gen swap parts.

I made a few mods to my parts and sold themn for more than a paid actually.

 

I will bring up issues with a vendor whenever the vendor itself is mentioned or if someone is looking for parts that bring to mind that particular vendor. Basically, whenever I'm reminded of it. Just so others can avoid whatever hassles I dealt with.

But I don't blame Jim for bringing it up, regardless of whether or not it's a dead horse. It's becoming hard to find really good vendors out there with quality service. And it's not even a "1 screw up and they're done" thing. I've had some issues with vendors before that bent over backwards to make things right again. To me, it's not an issue unless it never gets resolved. There's no reason for a vendor NOT to resolve an issue, unless they just don't care about their customers.

Actually, I will recommend over and over again vendors that go out of their way to make things right. With my tranny example, I felt that the vendor did as little as possible to keep me happy. Because of that, I will speak of their quality work but I won't recommend them. Other vendors I've dealt with though that bend over backwards I will highly recommend. My whole perspective on it is that if I walk away from a transaction happy, the vendor has done their job and deserves my recommendation.

Also, as a member of the enthusiast community, I don't want to go around recommending vendors that screw people either, which is another reason why I feel it's necessary that I'm happy with the transactions I've had.

 

I guess that is really the heart of the issue. We are all enthusiasts, and we want to be able to get good quality stuff for our hobby. I know that we are all human and don't all agree on things, but that can be a good thing. It is because of this that we are able to discuss things that we both agree and disagree on, in the hopes that something good will come from it.

I guess that I jumped in, criticizing Jim about his bringing up his problems with Granny's without thinking through from others perspectives. I should not have. He is entitled to his opinions and it is his right to express his feelings. I should have just written my own thread about my own opinion to these problems.

I agree with you that a vendors need to do what it takes to make things right with people they have screwed.

I also look at it from the viewpoint of those who have had no problems. When people see conflicting viewpoints, they don't know what to think. We have people who have had excellent dealings with some of these companies, and others who have had really crappy dealings. One says the company is worthless and to stay away, while the other says that the company is great and sends them business. Both are right and wrong. This is why I posted here in the first place, to show both sides, not to say that someone is wrong for feeling the way they do about a place. I should have worded it better, and that is where I was wrong.

Later,
Bill

 

There have been plenty of vendors that have completely screwed people out of lots of money that have been given glowing reviews, even after doing so. That's dangerous. Because it's easy for a company to keep a few people happy and screw over the high-dollar customer to make a quick, easy, BIG buck. I know a lot of people have the attitude "Well I've always had great service" or "They are an excellent vendor, I've bought from them several times" but the real con artists out there don't typically screw over people buying little pieces of stuff. They peddle that stuff to get a bunch of easy positives out there and wait to make money off the big stuff. At least, I've seen it happen that way more than once, in more than one different circle.

 

I have read most of the posts about Jim and his situation with Grant and his business. I have also read many other posts concerning the dealings of good and bad transactions.

I have also done business with Jim multiple times, both buying and selling. Never once was a transaction questioned on either side of the deal. I bought parts and they arrived on time and exactly as advertised. Hopefully, his feelings were the same. Jim does a good business that I have since compared all other internet transactions to.

Good "Customer Service" should cater to every customer that you sell to. Jim excells at this. Why can't Grant?

 

I ordered a Granny's kit through Pyro and although communication was practically nonexistent, I got the entire kit within a week or so.

 

I ordered mine and got it in just over a week. Since it was the "basic" kit, I also ordered the GM clutch master cylinder and that was not in the box. After emailing him asking where it was since it was included it looked like they screwed up. About 5 days later, I get the part and all is well.

Other than that, it went fine and the parts look good.