Anyone dealt with MMR?
 

Hey Guys-

Has anyone on this forum dealt with Montgomery Machine and Racing? (http://www.mmr-direct.com)

I placed an order a month ago for a bushing/mount set, and I have heard or received nothing. I have emailed them- both at their email address on the website AND though ebay- no response.

I have even called information to get their telephone number. Phone number not listed under 'MMR', 'MMR Direct', or 'Montgomery Machine and Racing'.

I would like to get in touch with these guys before I submit a complaint through paypal.

Any help would be appreciated here.

I would just submit your complaint. It usally makes assholes like that respond a little quicker from my experience.:lol:

Not sure how this belongs in the 2nd generation specific section....

I emailed them a while ago and didnt get a reply either. Screw em. Get your stuff somewhere else.

You should file that complaint with paypal ASAP! Paypal only has a certain amount of days that you can file a complaint and if those days expire your pretty much SOL.

It took them about 2-3 weeks, I e-mailed him the first time and had no reply.

The second time he told me he was waiting on plastics, I got the shit about 5 days later.

So about 25 days before I got anything from the time of my paypal.

wow when I ordered everything came quickly. Humm..... must have been a fluke, I should call and tell them to fix that :)

I have had great luck with them on ebay. Very fast communication and shipping.

^^^Did MMR include a telephone number on your invoice by chance?

Also in need of a phone number. 21 days so far from initial order.

I got some subframe bushings a while ago from them through an ebay auction. I had them at my door within a week. Though when I had to call about leaving the stock bushing collar in or out, they wern't too helpful over the phone. plus i had to call a few times before anyone even picked up. oh and i had to search online to get the number in the first place...

I dealt with them many times, both thru ebay and their website. All the time they sent me the products under 2 weeks and everything was fine. From my point of view they're A+.
Interesting that they're not answering to your email.

I escalated a claim through paypal yesterday after the dispute went unaddressed for over a week. Hopefully paypal can get some momentum behind resolving this issue.

With customer service like this, MMR won't be in business for long...

I had no issues at all. I'm surprised. Their products are top notch and I will be going back for a fiew more things in the near future.

Edit- If you go to their website http://www.mmr-direct.com/ the first thing you see is an alert to a 2-3 week back log posted a week ago. I'm not trying to make excuses on their behalf, just informing the masses.

Considering I placed my order on 09/25, it would have been nice of them to post a three week backlog notice then, rather than three weeks after that. Also, my dispute has gone unanswered as well and I'll be placing a claim on monday. Seriously, if they'd sent me something saying they were working on it or whatever, I wouldn't be as pissed off.

Good news (at least for me). I received my parts today and am quite pleased with the quality. Definitely worth the wait, however, their communications were a bit lacking through the whole sales process...

5 Port Hank- You will likely be getting your parts in the next 5 days since I placed my order on the 18th.

I actually did receive them yesterday, however, having already ordered them through MazdaTrix, I now have a set of bushings I can't use.

As a side note, my dispute is still open and has yet to be responded to.

Odd, when I bought my bushings they answered my emails within a couple hours. They shipped next day and my bushings came within 4 days.

anyone heard from MMR lately? they havent responded to emails.

Same! I ordered my diff bushings and haven't received anything. Also, the website is down! wtf.

If anyone has any good update info, please pm me if you don't mind... I'm sure this thread will get lost quickly.

Any word? I need these bushings!!!!

I just ordered DTSS eliminators and rear differential mounts from them yesterday. I received an email this morning that the parts were shipped and a tracking number was included. So it's looking good so far.

Nice, do you have a link to their new website or contact?

http://www.mmr-direct.com/

Click on catalog

Seems to be hit or miss
 

I've had to send him email after email, some nice, some threating legal action, for about a month. I got a tracking # to a package that didnt ship for 4 days. It should be here tommorow.
I would have been glad to wait the month had there been just the slightest bit of comunication telling me that was the case.
Mark

Yeah. I was asking around because I was trying to contact them. I did a search on the internet and a bunch of different forum posts of bad transactions popped up. Some rx7club posts , but others like S12club.org and maybe one other website.

BTW, does anyone know if they have a groove for the grease in their design, or is it a straight bushings?

So...MMR Just made an update to their website at 4/15/08. Are they back? Did anyone with problems get them resolved?

I just ordered a set of bushings from them about a month ago, they came in a timely fashion and I didn't have any issues with them.

purchased some used TII calipers off of them a few weeks ago on a Thursday morning and got them that Saturday.

Just for more confirmation, My order came in. They are back.

Ordered solid rear diff mounts and tranny mounts on 5/18/2008, sent multiple emails asking what's up, and have received or heard NOTHING FROM THEM.


W.


T


F.



I fucking have track days to make, and they're coming up QUICK.


What a bunch of cunts.


Filed a claim through Paypal...I want my fucking money back.


If anybody can post up that magical phone number where you can reach them (anything other than the 931-249-0238, that goes straight to a random voicemailbox) , that would be splendid.

I know they claimed to have a tooling problem when I ordered so it took some time...but they did send me them eventually.

And for the price I would rather wait then get them from Mazdatrix.

That sucks. I was trying to get delrin bushings for my car during the period their website was down. So I ended up making my own. Too bad I dont have anymore 3" round stock delrin or I would sell you mine
http://i307.photobucket.com/albums/n...x/IM000474.jpg

That is the pic without the metal sleeve in it yet, shit, I didnt even wipe off the dycem. I finished the metal sleeve though

I might sell my transmission mounts, but I am not sure how good they would be without a metal sleeve. I got lazy and just drilled holes in the proper sized delrin

http://i307.photobucket.com/albums/n...x/IM000495.jpg

I only have 3 more meetings for my class, or else I would buy more delrin and make some more bushings

Ya, my car's been in fucking LIMBO for the last 3 weeks...the thought of making my own shit DEFINATELY crossed my mind. But I was all like,

a.) Where the fuck do I find aluminum/polythene stock?

b.) What size would I need?

c.) Would having someone machine them for me be possible, without costing me a million dollars?



I sourced a set out of another forum, so now I'm just waiting for PayPal to hopefully get my moneyzzz back...but I also know better than to hold my breath.





oh yeah...AND STILL NOT A WORD FROM MMR.




booooooooooooooooooooooooooooooooooooooooooooooooo oooo:icon_tdow









oh, and Initial D, I would have TOTALLY BOUGHT THAT SHIT...looks good.:icon_tup:

I bought some front subframe mounts like 2 weeks (Specifically 5/16/08) ago and just got the tracking number for it last night. I wasn't dieing to get my shit right away or anything so it wasn't a big deal for me. but I can see how some folks need shit right away. Like my brake rotors from rx7store that i still don't know if i'm going to get in time for me to leave for vacation on tuesday...

I've purchased probably 2 full sets of bushings from MMR since 2006 and their product is hands down the best shit you can buy. I wish they made a real diff mount solution thats more solid then that peice of shit mazda comp mount.

I'm assuming like most specialy shops with small markets that they make their shit in batches which most likely explains the delays and it makes sense to me, it also keeps their prices low. As long as it isn't more then a month that i'm waiting or needed on a deadline. I try to order more then I need so i've got spares for shit that breaks often on hand.

I ordered about the same time as the last few guys, around early to mid May. Didnt get anything for a week or two so I shot them an email. Their machine was broke , but Ross offered to overnight the completed Sub and Diff bushings. I chose to wait for the DTSS ones also. I was told that the bushings would go out this Monday, which they did and I recived them yesterday. So I think all their issues are fixed, this is probably the third set I've bought from them, and like everything said thier shit is top notch.

Anyone else having problems with them?

i need their damn number!!!!
i ordered 3 weeks ago and they dont respond to emails.

I ordered on the 4th, they shipped out the 11th, not as fast as hoped but still within decent time, they should be there by monday or tuesday.
Josh18 2K have you received your parts yet?

the guy finally emailed me back.
he said the motor went out on his lathe, and he's gonn use a friend's lathe over the weekend and overnight them on Monday.

i threatened a paypal dispute prior to his response. apparently that works pretty well

Hmmm. I need some parts, do you guys think its alright to order from MMR? Their prices rock, but its no bueno if i have to wait forever to recieve parts :\

Email them to see if everything is a-ok.

I placed an order for drivetrain mount set and rear subframe mounts on 01/07/09 and I have yet to recieve my parts as well. I've emailed them twice about my order but I guess I wasn't threatening enough to get a response.

I got my MMR spherical control arm bearing like 2 weeks ago.
Yah they're slow, but they came through. They should answer emails. When in doubt, send more. Worked for me.

Well I finally got my parts I ordered 2 weeks ago. I sent multiple emails and never got a message returned to me but I'm happy with my parts though.

They still take forever to ship and have no communication skills. I placed an order on 6/28.

That's pretty funny. I ordered a shit ton of parts from them on 6/22. Supposedly my order was shipped on the 15th....... Well, I have a track day this sunday (that's in 3 fucking days) let's just say I'm not too happy with them.

I sent an email on the 14th and they created a USPS label via PayPal on the 15th. Is that what you went by in assuming when it was shipped?

Yesterday evening I got a reply to my second email saying that they made sure it went out today (yesterday).


I pointed out in the second email that:

1) They did not reply to the original email, but instead printed a shipping label the day after. The timing was likely a coincidence.

2) Shipping via USPS Priority takes 2-3 days and the package was going from TN to NC. That would suggest that it didn't ship on Wednesday, Thursday, Friday, or Saturday. Probably Monday as well...

3) It's known that MMR is slow to deliver and has poor communication skills as evidence of the various personal accounts online.


I understand they're small, but communcation goes a very long way.

So I sent him an angry email thursday threatening to go through the BBB if he doesn't reply.

Got an email back the next morning (friday) saying basically he'll have it shipped out later that day.

Checked the tracking number again to no avail.

I got my parts yesterday 7/27




So, all in all, if you want to order from them, don't be in a hurry. Also shoot them an email several weeks after the order.

i didnt get my stuff until i threatened a paypal dispute lol
they just need some motivation