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Addicted Performance Customer Service

Old 07-03-14, 03:14 PM
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Addicted Performance Customer Service

You guys don't know me, but you may know my car.

Over the last year or so, I've been working with addicted performance on a high horsepower build (800hp) on a 2 rotor. With probably about 50k invested, we have been plagued with issues ranging from direct fire coil wiring to a bad set of seals that were machined improperly. The motor has been pulled apart three times now since the car was first built, never once able to reach full break-in mileage to get the car on the dyno to make the numbers that we know it can make.
This is a very frustrating process as we are going outside of the normal safe zone with over-the-top components and basically having to custom make everything under the hood. As expected there were plenty of small issues to be addressed one by one to make this all come together. But the car has fought us every step of the way.
Now for the reason of this post. Addicted has done an incredible job building this car for me, and even in the face of being constantly let down by issues outside of their control, they continue to back up their work to the fullest.
The latest build had about 350 miles on the motor, great compression, everything going smoothly. I was in the process of taking it for a long drive to finish up the break-in miles when the front bearing spun. No specific cause to this, fresh oil, good oil pressure, normal operating temperature and kept under 3500rpm. To add to the day, I was over an hour outside of town in the mountains.
All it took was a phone call and in a short time, owner Zach Young shows up with one of his employees (weird looking guy but kind of cool), and trailer to get us home. He asked for nothing for his gas or his time. Despite having completely full bays full of work to be done, less than a day later, my motor is out and on a stand and we're discussing new options. Now, a spun bearing is nobody's fault and is not typically covered under any warranty, especially in a "race" motor. However, Zach was quick to offer a fresh rebuild with components he had at the shop at no cost to me, free labor and all. Understand that this will be the third time that this needed to be done, and always caused by issues outside of his control. That's thousands of dollars in parts and labor invested in a car that he's written off to customer service.
If you are ever in the TN area and need anything done to your car, whether it be a rotary or not, look them up. As a shop owner myself (Radioactive Car Stereo), I personally endorse them.

Last edited by 502SLOW; 07-03-14 at 03:22 PM.
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Old 07-03-14, 07:31 PM
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Good to hear about a shop that cares about their customers....

A+ in my book.. Thanks for sharing
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