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addicted performance unlimited--above and beyond, warranty work
ok so heres a short story, my story on my first fd.
i heard about addicted performance unlimited and they did good work so i contacted them to get a 7. after discussing which one i wanted it was a 93 in great condition with 55000 miles. sense they said it needed "some" work i figured it would be an excellent car as what i wanted. so i paid them a total of 21430 for the car the work and the delivery. 11500 for the car with no engine 500 for the delivery charge and 9430 for the engine build... not knowing until it was almost finished it was all used parts. still ok with it all. i get the car and has problems ever sense. including but not limited to, 2 oil leaks, kinked fuel and meth lines the clutch i ordered in it was not put in right, oil hose was touching the manifold and melted, there was a major intake leak and the intake was not properly blocked off. steering rack slips, fifth gear grind, a leaky power steering pump, bolts missing to hold the seats in place. i was told it had a cd player and had a 2 den hole. i wanted 2 mm 2 piece apex seals and was convinced otherwise to go with 3mm. it was discussed that the secondary injectors would be 2000s and when i got the car was told they were 1800 and then after i talked to them again said it was 1680s... so after many problems with the car i was able to put about 1500 miles on it and after a very careful breakin.... the engine blew, not worried about it as they warranty it for a year i get a hold of them again. and they come get the car and take it back to "make this right" after hearing my arguments on what was done "...because you spent a lot of money on this car." they said. so the car is back up there and they wont honor there warranty cause i had to get the car to a shop to fix it. the apexi computer has messed up ever sense i got it and dumped the map so they said they wont warranty the build. so now its up there getting built by rotaryresurrection... any suggestions? saben:scratch: |
That really really sucks. Get a lawyer since they wont honor the warranty and see what they can do. Seems like a shady place.
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Wow...
Sorry to hear. Agreeing with Dan, its lawyer time. |
11500 for a car with no engine.... that would have been my first red flag. and another 10k for a build? (im new to the rxclub but that sounds high)
this "warranty" did they give you a copy of what it covered? or was it a verbal.... "yeah... we got ya" type thing. cause if thats the case a lawyer is a waste of time. thats the shit end of the stick tho man. sorry to hear hit me up man im in pcola and am building a rx7 right now. pm me and ill send ya my number. this area has a great rx group. and i can tell ya local advice from a rx7club old school member(dont wanna call out any names) has saved me many a headache #dale clark hahah |
This car was a mess.When I saw it some one had hooked up the manuel boost controler to the BOV, Idled rough, engine seemed weak. Sabin did you ever work out the wastegate/boost control issues. Last I remeber you had no control over boost, did you ever replace the wastegate/ or fix the leaking diaphram?
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no never got anything worked out accept for a blown engine...... cant wait to get the car back... the place i got it from sucks.
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As there is two sides to every story. This is not meant to be a post to create an argument. As far as we are concerned we covered the motor under warranty and will get the car back to Mr. Schmitt so he can go on with it as he pleases. We sell Rx-7s and everyone we sell we tell the customer that Rx-7s are not for the average car guy. They are 20 year old cars and sometimes have issues, and we try our best to bend over backwards to replace or refund everything we can within our power and within reason. Here is the story with Mr. Schmitt 's Rx7 build.
He contacted me in the interest of an Rx-7. I told him about a red with tan interior 5speed rx7 that will have a brand new rebuilt from us with a year warranty for $12,500 in stock form and with ALS seals that we use in ALL of our motors. The reason for the lowered price was the car had been repainted by a previous owner and it was IN ROUGH condition. It was clearly discussed that the body was in ROUGH condition. But with that being said Mr. Schmitt said he had more money he would like to drop into the Fd while we were building it in order to save cost on labor for installation of parts. So Mr. Schmitt and i discussed over the next week or so what he would like to do. He wanted a single turbo kit, large street ported motor, Apexi ecu with commander, fuel, clutch, meth injection, tune, upgraded radiator, Fmic, polished upper intake, polished lower intake, polished turbo cover, and then a week before delivery he decided to purchase a set of used Fiske rims that we had just gotten in. HE elected to do the single kit instead of us repainting the car as he said he could always get it repainted later. So with all the aftermarket parts that added up to around $6000 for those parts. He understood they were used parts due to the low price of everything including installation. The shipping was $500 and the rims were sold at $2500. Upon receiving the car Not knowing that during the unloading process the fuel lines had been damaged while being unloaded on the trailer. He informed us that the car was not running right shortly after that and it dies on him. We told him to arrange for the car to be sent back to us and we would fix it free of cost as we stand behind our work. He said he did not want to have the down time on the car and would take it to a local shop. We told him would could no longer warranty the motor without our approval on the craftsmanship of work done by people we did not know and that if they did anything drastic to the car we would not be able to help him out free of cost but we could still come get the car but it would be a few weeks. Mr. Schmitt said he would just let them look at it and we said "ok" just keep us in the loop with what they find. Well that shop had it for over 2 months trying the figure out why it would not start and Mr. Schmitt did keep up updated with findings they had. At one point they had figured out that the fuel pump had burnt up due to kinked fuel lines. And i said that fine and we would replace it with a supra fuel pump that he had already once bought from us. He said they were going to rebuild it for $400 and he wanted us to pay for the rebuild. He had also said they the shop told him that the methanol pump was burnt out ( which i told him wasnt a good sign as the methanol pump does not spray until 10 psi and the motor only had around 200 miles on it and it was in the break in procedure along with motor warranty on not to get into boost until 1000 miles). he also informed us that one day he showed up to the shop and they had the methanol pump hooked up to the fuel lines!!!! So after all that go squared away with No help from us due to him not requesting contact or anymore reimbursement as he was just happy to have the car back. He called with the car not being able to go passed 10psi on a pull due to the bov opening up. We told him that was not common and to keep us posted on the issue. Then a week later called to say another shop ( that we were not aware that it was at) had checked the wastegate and said it was not working correctly. So free of cost we sent him a Brand new JGS wastegate for him to install that is still in the box in the back of the car. So the next call we got from Mr. Schmitt was that the motor was blown and he wanted us to come pick it up and cover it under warranty. So we sent the truck and trailer to his house and picked up the Rx-7. So under our inspection we found out that he had many more mods done AFTER what we had done. Including a manual boost controller ( THAT WE HAD NOT INSTALLED AND TOLD HIM WE WOULDNT ON HIS SETUP DUE TO BEING TUNED ON 15psi WASTEGATE SPRING) that was told and was included the motor contract (which he received and was signed) that any increase in horsepower from what we had originally built would void the warranty. But from our finding the boost level increase was not the reason for the lose of the motor. The reason for the lose of the motor was that the tune that was loaded on the Apexi ecu from us and Rotary Rebuild store Had been set back to original settings. Yes there was no tune for the single turbo on 15psi, upgraded fuel, street port, or anything. So we saw no way in being able to warranty our short block due to this. For what ever the reason maybe. ( as we all know that there is a setting in the commander that reverts the tune back to the original from the factory) OK so we told him that we would not warranty it and the prices on the rebuild. Then after 2-3 weeks of Mr. Schmitt complaining to us, threatening us, bad mouthing us, we said we would eat ALLLLLL labor on the pull, install, and rebuild and he would have to just pay for the shipping and the parts. So we felt like we were "helping" out. We received the money for the rebuild 2-3 days ago and thought everything with him was good to go..... and then he posts up disgruntled on here. We realize that you cannot satisfy 100% of people, but we thought that we had been able to make it right. We will rebuild his engine in the upcoming 2 weeks and return Mr. Schmitt his car with out a tune on it ( seeing as he did not want ours anyway) he hopefully he can get it figured out from there. |
Wow. There is nothing more a seller can do than what you offered.
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WOW. Saben, really looking forward to your next post.
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Originally Posted by The Goat
(Post 11422485)
As there is two sides to every story. This is not meant to be a post to create an argument. As far as we are concerned we covered the motor under warranty and will get the car back to Mr. Schmitt so he can go on with it as he pleases. We sell Rx-7s and everyone we sell we tell the customer that Rx-7s are not for the average car guy. They are 20 year old cars and sometimes have issues, and we try our best to bend over backwards to replace or refund everything we can within our power and within reason. Here is the story with Mr. Schmitt 's Rx7 build.
He contacted me in the interest of an Rx-7. I told him about a red with tan interior 5speed rx7 that will have a brand new rebuilt from us with a year warranty for $12,500 in stock form and with ALS seals that we use in ALL of our motors. The reason for the lowered price was the car had been repainted by a previous owner and it was IN ROUGH condition. It was clearly discussed that the body was in ROUGH condition. But with that being said Mr. Schmitt said he had more money he would like to drop into the Fd while we were building it in order to save cost on labor for installation of parts. So Mr. Schmitt and i discussed over the next week or so what he would like to do. He wanted a single turbo kit, large street ported motor, Apexi ecu with commander, fuel, clutch, meth injection, tune, upgraded radiator, Fmic, polished upper intake, polished lower intake, polished turbo cover, and then a week before delivery he decided to purchase a set of used Fiske rims that we had just gotten in. HE elected to do the single kit instead of us repainting the car as he said he could always get it repainted later. So with all the aftermarket parts that added up to around $6000 for those parts. He understood they were used parts due to the low price of everything including installation. The shipping was $500 and the rims were sold at $2500. Upon receiving the car Not knowing that during the unloading process the fuel lines had been damaged while being unloaded on the trailer. He informed us that the car was not running right shortly after that and it dies on him. We told him to arrange for the car to be sent back to us and we would fix it free of cost as we stand behind our work. He said he did not want to have the down time on the car and would take it to a local shop. We told him would could no longer warranty the motor without our approval on the craftsmanship of work done by people we did not know and that if they did anything drastic to the car we would not be able to help him out free of cost but we could still come get the car but it would be a few weeks. Mr. Schmitt said he would just let them look at it and we said "ok" just keep us in the loop with what they find. Well that shop had it for over 2 months trying the figure out why it would not start and Mr. Schmitt did keep up updated with findings they had. At one point they had figured out that the fuel pump had burnt up due to kinked fuel lines. And i said that fine and we would replace it with a supra fuel pump that he had already once bought from us. He said they were going to rebuild it for $400 and he wanted us to pay for the rebuild. He had also said they the shop told him that the methanol pump was burnt out ( which i told him wasnt a good sign as the methanol pump does not spray until 10 psi and the motor only had around 200 miles on it and it was in the break in procedure along with motor warranty on not to get into boost until 1000 miles). he also informed us that one day he showed up to the shop and they had the methanol pump hooked up to the fuel lines!!!! So after all that go squared away with No help from us due to him not requesting contact or anymore reimbursement as he was just happy to have the car back. He called with the car not being able to go passed 10psi on a pull due to the bov opening up. We told him that was not common and to keep us posted on the issue. Then a week later called to say another shop ( that we were not aware that it was at) had checked the wastegate and said it was not working correctly. So free of cost we sent him a Brand new JGS wastegate for him to install that is still in the box in the back of the car. So the next call we got from Mr. Schmitt was that the motor was blown and he wanted us to come pick it up and cover it under warranty. So we sent the truck and trailer to his house and picked up the Rx-7. So under our inspection we found out that he had many more mods done AFTER what we had done. Including a manual boost controller ( THAT WE HAD NOT INSTALLED AND TOLD HIM WE WOULDNT ON HIS SETUP DUE TO BEING TUNED ON 15psi WASTEGATE SPRING) that was told and was included the motor contract (which he received and was signed) that any increase in horsepower from what we had originally built would void the warranty. But from our finding the boost level increase was not the reason for the lose of the motor. The reason for the lose of the motor was that the tune that was loaded on the Apexi ecu from us and Rotary Rebuild store Had been set back to original settings. Yes there was no tune for the single turbo on 15psi, upgraded fuel, street port, or anything. So we saw no way in being able to warranty our short block due to this. For what ever the reason maybe. ( as we all know that there is a setting in the commander that reverts the tune back to the original from the factory) OK so we told him that we would not warranty it and the prices on the rebuild. Then after 2-3 weeks of Mr. Schmitt complaining to us, threatening us, bad mouthing us, we said we would eat ALLLLLL labor on the pull, install, and rebuild and he would have to just pay for the shipping and the parts. So we felt like we were "helping" out. We received the money for the rebuild 2-3 days ago and thought everything with him was good to go..... and then he posts up disgruntled on here. We realize that you cannot satisfy 100% of people, but we thought that we had been able to make it right. We will rebuild his engine in the upcoming 2 weeks and return Mr. Schmitt his car with out a tune on it ( seeing as he did not want ours anyway) he hopefully he can get it figured out from there. |
whoever was responsible for fuel lines getting damaged unloading off a trailer shouldnt be working on cars at all,those and brake lines should be well clear of the underside and that should of never occurred,sounds like a dangerous ride:scratch:
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Originally Posted by sabenschmitt
(Post 11420411)
ok so heres a short story, my story on my first fd.
i heard about addicted performance unlimited and they did good work so i contacted them to get a 7. after discussing which one i wanted it was a 93 in great condition with 55000 miles. sense they said it needed "some" work i figured it would be an excellent car as what i wanted. so i paid them a total of 21430 for the car the work and the delivery. 11500 for the car with no engine 500 for the delivery charge and 9430 for the engine build... not knowing until it was almost finished it was all used parts. still ok with it all. i get the car and has problems ever sense. including but not limited to, 2 oil leaks, kinked fuel and meth lines the clutch i ordered in it was not put in right, oil hose was touching the manifold and melted, there was a major intake leak and the intake was not properly blocked off. steering rack slips, fifth gear grind, a leaky power steering pump, bolts missing to hold the seats in place. i was told it had a cd player and had a 2 den hole. i wanted 2 mm 2 piece apex seals and was convinced otherwise to go with 3mm. it was discussed that the secondary injectors would be 2000s and when i got the car was told they were 1800 and then after i talked to them again said it was 1680s... so after many problems with the car i was able to put about 1500 miles on it and after a very careful breakin.... the engine blew, not worried about it as they warranty it for a year i get a hold of them again. and they come get the car and take it back to "make this right" after hearing my arguments on what was done "...because you spent a lot of money on this car." they said. so the car is back up there and they wont honor there warranty cause i had to get the car to a shop to fix it. the apexi computer has messed up ever sense i got it and dumped the map so they said they wont warranty the build. so now its up there getting built by rotaryresurrection... any suggestions? saben:scratch: |
http://www.rotaryresurrection.com/bu...4/DSCF9791.jpg
http://www.rotaryresurrection.com/bu...4/DSCF9797.jpg http://www.rotaryresurrection.com/bu...4/DSCF9798.jpg http://www.rotaryresurrection.com/bu...4/DSCF9800.jpg http://www.rotaryresurrection.com/bu...4/DSCF9804.jpg http://www.rotaryresurrection.com/bu...4/DSCF9805.jpg http://www.rotaryresurrection.com/bu...4/DSCF9806.jpg http://www.rotaryresurrection.com/bu...4/DSCF9807.jpg http://www.rotaryresurrection.com/bu...4/DSCF9809.jpg http://www.rotaryresurrection.com/bu...4/DSCF9810.jpg http://www.rotaryresurrection.com/bu...4/DSCF9811.jpg http://www.rotaryresurrection.com/bu...4/DSCF9812.jpg |
Rotary Ressurection dont know you but much respect on the rebuild work you do. I like your technique on checking clearance very nice...
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How many times have you been told not to post in this section?? You come in here insulting someone, but you yourself cannot even follow a basic instruction??
i don't even care if i get banned for posting this.. |
Originally Posted by southsidecox
(Post 11423097)
whoever was responsible for fuel lines getting damaged unloading off a trailer shouldnt be working on cars at all,those and brake lines should be well clear of the underside and that should of never occurred,sounds like a dangerous ride:scratch:
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SO this Good quality shop is claiming innocence because the fuel line got snagged during transport.. ALl i can say is. "sounds good"
THe OP is a retard cause we all know the same shop has to fix it for warranty. BUT!! The only reason the car was taken to another shop was due to the fact the Customer lost TRUST is this shop he spend 20,000$$$ plus, for a car that didnt run right.... A FUEL LINE!!!? was nearly hanging on the floor?? YOU DESERVE THIS HEAT!!> Maybe next time youll remember to cut the fuel hose to length or something. |
please remove yourself from this forum and sell your car. @Junito - I'm guessing English isn't your native language and that is great...because you speak English better than I speak Spanish. :lol: That being said, I'd invite you to reread the post by the Seller of the car and make certain you comprehend it fully. If...and once again IF the story of the Seller is true...and they've gone above and beyond to make this right in my opinion...the Buyer took the car to another shop AFTER being asked not to...and if I read correctly he took it to TWO different shops where multiple changes were made that ultimately caused the issues. That isn't the fault of the Seller and has nothing to do with losing trust. It has to do with impatience, not understanding the vehicle that has been purchased and in my opinion willful ignorance on the part of the Buyer. If nothing to the contrary comes to light, the Seller deserves a damn medal for being willing to do what they offered to do because the Buyer violated the terms of the warranty multiple times from what I can see if their is evidence to substantiate what the Seller is claiming. I'll leave that up to the Powers that be to decide (Tumble weeds blow buy and here comes Roller). :nod: |
Originally Posted by junito1
(Post 11423354)
SO this Good quality shop is claiming innocence because the fuel line got snagged during transport.. ALl i can say is. "sounds good"
THe OP is a retard cause we all know the same shop has to fix it for warranty. BUT!! The only reason the car was taken to another shop was due to the fact the Customer lost TRUST is this shop he spend 20,000$$$ plus, for a car that didnt run right.... A FUEL LINE!!!? was nearly hanging on the floor?? YOU DESERVE THIS HEAT!!> Maybe next time youll remember to cut the fuel hose to length or something. People who know little about cars and just enjoy senseless bashing. |
I posted before but the forum probably decided to have a glitch....
IMO, this shop went way above and beyond--OP, you need to read the particulars on th warranty. You NEVER bring the car to other shops and then blame the original shop--you bring it back to the place that did the work. I do have one concern about this deal, however....I'm more than a little concerned that a shop would sell a car that they themselves say is very ROUGH, with no motor, for $11500.....somethings a bit off on that one, IMHO. I can look all over this forum and see cars for sale like this: https://www.rx7club.com/3rd-generati...0-obo-1023132/ This next one stands out the most--your customer wanted a single turbo FD, and heres one all done up, aftermarket radiator, full suspension, 21K on streetport/rebuild, single turbo, running perfectly....for $12000. https://www.rx7club.com/3rd-generati...vr-fd-1022449/ Not really sure how you can claim that a ROUGH car with no motor is worth $500 less than that.....and this is just a couple of examples. There are several in recent history that suggest to me that this car was not worth what you charged him for it. Aside from that, I cannot disagree with anything that this shop has done here. OP, you got some serious service when they actually had the right to tell you to piss off. Whenever you do something like this, you need to read and fully abide by the warranty conditions that you agreed to. If you do that and a shop doesnt hold up their end, then thats a different story. |
I figured there would have been another post from the OP by now, but i will clear some more things up about the situation
1. The car was originally bought for $12,500 in full stock running form, with 52k miles on the chassis, stock port motor with als seals and a year warranty. He wanted to build it and port the motor and we had a full set of housings and irons already ported that had been run with 3mm mazda seals that i told him i could save him the money from porting it and trade out for the already ported motor parts and run the 3mm seals. So we saved him $400 by swapping to that set up 2. The fuel lines that were damaged in the unloading or loading of the car was indeed STOCK hard fuel lines. Un touched by us. Full stock fuel line set up. All we changed out was the rails, injectors, and fuel pump. And the line was not broke in the unloading process. It was just kinked. The car still ran at the unloading of it ( if it had been torn apart we would have fixed it there on sight). Also i told him that we had just gotten in a set of 1680 injectors and rail and could save him 2-$300 if he wanted to use that set instead of buying the 2000's. Which he elected to do. Because it wold still be enough fuel for the set up. 3. The picture included is how we got the car back after we drove the 8 hours to him to pick the car up for warranty work. Duct tape over the fuel lid and the methanol pump mounted even the with the tank ( we used the stock touring washer fluid tank to give it a stealth look and mounted the pump in the spare tire wheel well because the pump must be mounted LOWER than the tank). So this was none of our "handy" work and in our opinion very shitty work and along with all the other things that have been mentioned that was on the car is why we did not find it reasonable to warranty the car at the time. 4. WE DID WARRANTY THE CAR. Almost a full week before the op made this thread. http://i1292.photobucket.com/albums/...psdf843606.jpg Also note the BNIB JGS wastegate not installed that was sent to him after a phone call saying a ship took the wastegate off, tried it, and it didnt work. No proof..... just taking his word on it. |
The phrase, "buyers are liars" had to some from somewhere...
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tore down the rebuilt block from this car tonight. Sorry for the fuzzy pics, my new camera blows goats.
rear iron, no problems... http://www.rotaryresurrection.com/bu...n/DSCF4603.jpg rear rotor... http://www.rotaryresurrection.com/bu...n/DSCF4604.jpg uh oh... (that's a scratch on top of the rotor) http://www.rotaryresurrection.com/bu...n/DSCF4605.jpg http://www.rotaryresurrection.com/bu...n/DSCF4606.jpg http://www.rotaryresurrection.com/bu...n/DSCF4607.jpg http://www.rotaryresurrection.com/bu...n/DSCF4608.jpg Total tally, two broken apex seals on the rear rotor. These were OEM mazda 3mm apex seals, some of the strongest available IMO. They were broken at the weakest point due to force, not due to wear, builder error, or a bad rotor slot etc. The rotor miraculously appears to have survived okay, with minor scratches that will file down okay. All seal slots seem great. Rear rotor housing is hosed, with damage in the exhaust and compression areas. http://www.rotaryresurrection.com/bu...n/DSCF4625.jpg http://www.rotaryresurrection.com/bu...n/DSCF4626.jpg http://www.rotaryresurrection.com/bu...n/DSCF4627.jpg |
Intermediate iron is fine.
http://www.rotaryresurrection.com/bu...n/DSCF4610.jpg Front iron is fine. http://www.rotaryresurrection.com/bu...n/DSCF4611.jpg Main bearings are fine. http://www.rotaryresurrection.com/bu...n/DSCF4612.jpg Eshaft is fine. http://www.rotaryresurrection.com/bu...n/DSCF4615.jpg Front rotor.. http://www.rotaryresurrection.com/bu...n/DSCF4613.jpg http://www.rotaryresurrection.com/bu...n/DSCF4614.jpg Front rotor took a chunk of apex seal to a couple of faces. But all of the apex seals on the front rotor are intact. Thus, one of the chunks of broken seal from the rear rotor bounced into the turbo, hit the blades and got tossed back down into the front until it embedded into the rotor face. http://www.rotaryresurrection.com/bu...n/DSCF4620.jpg As you can see all 3 apex seals from the front rotor are intact. http://www.rotaryresurrection.com/bu...n/DSCF4621.jpg This took out the front rotor housing with a big gouge by the exhaust port. http://www.rotaryresurrection.com/bu...n/DSCF4622.jpg http://www.rotaryresurrection.com/bu...n/DSCF4623.jpg But there is no damage to the compression area of the front housing, so it could technically be salvaged. http://www.rotaryresurrection.com/bu...n/DSCF4624.jpg Verdict? Either overboost or some tuning deficiency (such as running a PFC base map on a single turbo) caused two broken apex seals and a blown motor that would have otherwise been perfect. |
wow very interesting... i never recieved these post... but anyways. as i have my car back and it will be running shortly.....
as far as what was discussed vs. there was a lot of things in your post that was not said. or done that you claim. i will mention only one. im not into arguing it. and i was told over the phone this car was in great condition with 55000 miles on it....... zach later told me they changed the mileage on the car... what was it before??? either way... this is all over now. i appreciate the car and will do with it as i please. thank you! |
The original mileage was NEVER adjusted by us. That was a misunderstanding by the buyer. We sent the speedo ( with the mileage counter ) to DNA speedometers in Florida due to an out backlight. As we have had to do with many other Rx-7s because it is a common problem. But we NEVER adjust the actual mileage on the cars
And yes the car was returned to the owner after ALL the labor of the rebuild, pull, and install was all completely covered by us at no charge. |
Wow. They say the best customers are often times the ones you turn away. Hindsight is 20/20 indeed......
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Originally Posted by The Goat
(Post 11473248)
The original mileage was NEVER adjusted by us. That was a misunderstanding by the buyer. We sent the speedo ( with the mileage counter ) to DNA speedometers in Florida due to an out backlight. As we have had to do with many other Rx-7s because it is a common problem. But we NEVER adjust the actual mileage on the cars
And yes the car was returned to the owner after ALL the labor of the rebuild, pull, and install was all completely covered by us at no charge. maybe cause ALL of these misunderstandings were stated differently or not stated at all. just as why would anyone buy a used car in rough shape and put all used parts in it for 20 grand....... just doesnt make logical sense. had i known all of this i would have told you no from the start. and i love how everyone jumped on the band wagon for you guys :) way to go !!! |
Originally Posted by sabenschmitt
(Post 11473487)
maybe cause ALL of these misunderstandings were stated differently or not stated at all.
just as why would anyone buy a used car in rough shape and put all used parts in it for 20 grand....... just doesnt make logical sense. had i known all of this i would have told you no from the start. and i love how everyone jumped on the band wagon for you guys :) way to go !!! Let me give you a little bit of "inside information". Shop owners don't get to be shop owners by accident. It takes a lot of money, planning, time and work. You usually work FAR harder and longer hours for your money than a regular joe at a factory or restaurant taking orders from a boss and going home stress-free at the end of 6 or 8 hours. The only way you can justify the investment and stress of having your own repair/restoration/performance shop is if you do it because of the love of working on cars. Obviously it's your goal as a shop owner to repair and restore cars, not destroy them. It goes along with that, that you have to have some skill and ability to actually get the work done properly (although admittedly everyone's definition of "properly" varies a lot). You are trying to have us believe that this shop owner somehow intentionally screwing his customer and this car up. This goes against all the time and effort that the shop owner has put into building his name and reputation over the years, so that would not make any sense would it? Which is more likely...a shop owner picks one specific customer to screw over while treating tens of others fairly, OR the customer has unrealistic expectations or simply knows little/nothing about cars and is trying to hold the shop owner responsible for things which he has no control over? Most people give shop owners credibility and the benefit of the doubt in these situations, because the shop owner has put in the time and effort to earn that credibility. Meanwhile you have a low post count new member who can barely construct a legible thought and cannot even present valid arguments for his position, who expects to be given the full support of anyone who will read his story. Some of it also goes to what you can prove and what you cannot prove, and who is better spoken. In this case, we have a shop owner who can prove what went into the initial build, what the warranty teardown looked like, and what went into the second/warranty build, and then we have a customer who posts senseless ramblings on an internet forum and admits to violating one or more warranty terms by taking a vehicle to an outside non-rotary-specific shop for repair and modification. I wonder who we should believe? |
I wonder who we should believe? I know, I know! |
While this is up, I guess I should post pics of the 2nd (warranty) rebuild assembly. The two broken apex seals were replaced with new ones. Both rotor housings were also replaced with similar condition used ones.
http://www.rotaryresurrection.com/bu...5/DSCF5178.jpg http://www.rotaryresurrection.com/bu...5/DSCF5179.jpg http://www.rotaryresurrection.com/bu...5/DSCF5180.jpg http://www.rotaryresurrection.com/bu...5/DSCF5181.jpg http://www.rotaryresurrection.com/bu...5/DSCF5182.jpg http://www.rotaryresurrection.com/bu...5/DSCF5183.jpg Rotors were doctored up a little and reused since the slots were still fine. http://www.rotaryresurrection.com/bu...5/DSCF5184.jpg http://www.rotaryresurrection.com/bu...5/DSCF5185.jpg http://www.rotaryresurrection.com/bu...5/DSCF5186.jpg |
http://www.rotaryresurrection.com/bu...5/DSCF5199.jpg
Both rotor housings were also replaced with similar condition used ones. http://www.rotaryresurrection.com/bu...5/DSCF5187.jpg http://www.rotaryresurrection.com/bu...5/DSCF5188.jpg http://www.rotaryresurrection.com/bu...5/DSCF5189.jpg http://www.rotaryresurrection.com/bu...5/DSCF5190.jpg http://www.rotaryresurrection.com/bu...5/DSCF5191.jpg http://www.rotaryresurrection.com/bu...5/DSCF5192.jpg http://www.rotaryresurrection.com/bu...5/DSCF5193.jpg http://www.rotaryresurrection.com/bu...5/DSCF5194.jpg http://www.rotaryresurrection.com/bu...5/DSCF5196.jpg http://www.rotaryresurrection.com/bu...5/DSCF5205.jpg http://www.rotaryresurrection.com/bu...5/DSCF5206.jpg |
http://www.rotaryresurrection.com/bu...5/DSCF5207.jpg
http://www.rotaryresurrection.com/bu...5/DSCF5208.jpg http://www.rotaryresurrection.com/bu...5/DSCF5211.jpg http://www.rotaryresurrection.com/bu...5/DSCF5215.jpg http://www.rotaryresurrection.com/bu...5/DSCF5216.jpg http://www.rotaryresurrection.com/bu...5/DSCF5217.jpg http://www.rotaryresurrection.com/bu...5/DSCF5219.jpg http://www.rotaryresurrection.com/bu...5/DSCF5220.jpg http://www.rotaryresurrection.com/bu...5/DSCF5221.jpg http://www.rotaryresurrection.com/bu...5/DSCF5222.jpg |
Originally Posted by RotaryResurrection
(Post 11473811)
It's called "getting both sides of the story". :lol:
Let me give you a little bit of "inside information". Shop owners don't get to be shop owners by accident. It takes a lot of money, planning, time and work. You usually work FAR harder and longer hours for your money than a regular joe at a factory or restaurant taking orders from a boss and going home stress-free at the end of 6 or 8 hours. The only way you can justify the investment and stress of having your own repair/restoration/performance shop is if you do it because of the love of working on cars. Obviously it's your goal as a shop owner to repair and restore cars, not destroy them. It goes along with that, that you have to have some skill and ability to actually get the work done properly (although admittedly everyone's definition of "properly" varies a lot). You are trying to have us believe that this shop owner somehow intentionally screwing his customer and this car up. This goes against all the time and effort that the shop owner has put into building his name and reputation over the years, so that would not make any sense would it? Which is more likely...a shop owner picks one specific customer to screw over while treating tens of others fairly, OR the customer has unrealistic expectations or simply knows little/nothing about cars and is trying to hold the shop owner responsible for things which he has no control over? Most people give shop owners credibility and the benefit of the doubt in these situations, because the shop owner has put in the time and effort to earn that credibility. Meanwhile you have a low post count new member who can barely construct a legible thought and cannot even present valid arguments for his position, who expects to be given the full support of anyone who will read his story. Some of it also goes to what you can prove and what you cannot prove, and who is better spoken. In this case, we have a shop owner who can prove what went into the initial build, what the warranty teardown looked like, and what went into the second/warranty build, and then we have a customer who posts senseless ramblings on an internet forum and admits to violating one or more warranty terms by taking a vehicle to an outside non-rotary-specific shop for repair and modification. I wonder who we should believe? insulting intelligence.*smiles*.. not impressed i claim not that you and your friends company did something to mess up the car only lied about it. as far as a low post count..... and??? i give shop owners as much credibility as they need and i understand credibility as my job relies on it. and i gave you the benefit of the doubt by accepting the the car after i found the first lies out when the car was right in front of me. besides why stick up for a shop that is not your own... its your brothers is it not? and all you had was the build not the discussion of any of the car as you stated in previous messages. as far as presenting a valid argument, good job for being able to do it on here... i hope you can do this in person too. |
Originally Posted by sabenschmitt
(Post 11474207)
insulting intelligence.*smiles*.. not impressed
i claim not that you and your friends company did something to mess up the car only lied about it. as far as a low post count..... and??? i give shop owners as much credibility as they need and i understand credibility as my job relies on it. and i gave you the benefit of the doubt by accepting the the car after i found the first lies out when the car was right in front of me. besides why stick up for a shop that is not your own... its your brothers is it not? Add to this fact that APU has documentation of the engine(s) and parts installed on the car, and yet you have shown nothing to support your side of the story. Every smartphone (and even most old dumbphones) have decent cameras on them, yet you have offered not a single picture to show us how you were "lied to". You have not a single representative from any other unbiased shops to support what you're telling us. Yet you're mad because nobody is taking up your cause. and all you had was the build not the discussion of any of the car as you stated in previous messages. as far as presenting a valid argument, good job for being able to do it on here... i hope you can do this in person too. |
as far as presenting a valid argument, good job for being able to do it on here... i hope you can do this in person too.[/QUOTE]
That isn't a personal threat is it? Because I think that is uncalled for. We warrantied your car as far as all of our labor goes. Which is how most shops do full warranty. And he was simply stating his opinion on the situation. You have attacked us, our work, and our passion enough...... no need to attack or threaten anyone else. With your slants and unhappiness you have received a very well discounted rebuilt motor that can easily handle whatever you want to throw at it with your setup ( properly done) , at cost of Addicted Performance. Hopefully you will enjoy your car now, because that is the main goal. |
Rx7roller will be along shortly to tell me to stop posting in this thread since I am neither the OP nor the accused shop owner, so I will leave with this:
What everyone should take away from this is that regardless of who you believe, as far as I can tell APU tries to go above and beyond to take care of their customers' issues. In fact, they did more than I would have done had I been in the same situation with the same information available to me, and I told The Goat this exact thing several times. I would have told the customer that broken seals are a force/tuning issue and not a builder issue, and that it was his baby and not a warranty situation. He did the buyer a HUGE favor with his handling of this at great expense out of pocket (although it was due to no fault of his). Labor for a re-rebuild, a coolant seal set, two rotor housings and two OEM mazda apex seals well exceed a grand in out of pocket expense, not to mention 20-30 man hours of labor to r/r the engine again. Essentially what it amounts to is that the buyer had his first turbo rotary tuning f**kup and APU covered it for him for free. That is a luxury most rotary owners do not get. To the OP, good luck with the car. |
i agree with you 100%
Originally Posted by RotaryResurrection
(Post 11474259)
Rx7roller will be along shortly to tell me to stop posting in this thread since I am neither the OP nor the accused shop owner, so I will leave with this:
What everyone should take away from this is that regardless of who you believe, as far as I can tell APU tries to go above and beyond to take care of their customers' issues. In fact, they did more than I would have done had I been in the same situation with the same information available to me, and I told The Goat this exact thing several times. I would have told the customer that broken seals are a force/tuning issue and not a builder issue, and that it was his baby and not a warranty situation. He did the buyer a HUGE favor with his handling of this at great expense out of pocket (although it was due to no fault of his). Labor for a re-rebuild, a coolant seal set, two rotor housings and two OEM mazda apex seals well exceed a grand in out of pocket expense, not to mention 20-30 man hours of labor to r/r the engine again. Essentially what it amounts to is that the buyer had his first turbo rotary tuning f**kup and APU covered it for him for free. That is a luxury most rotary owners do not get. To the OP, good luck with the car. |
We would like to say that we are personally sorry to the buyer of this whole situation. We do not wish to have ANY relationships such as this with any customers. We will continue to bend over backward for the customer as we thought we did for the OP. We are not in this to make a few dollars. If we are going to continue to build this business, our goal is to be a house hold name with cars that continue to blow their customers away day after day with builds that go above and beyond from other shops. We want to make customers proud of an APU build.... and an APU driven car. We stand behind our work..... and always will. Even if it goes above and beyond paperwork. We have text messages from OP that state he is happy with our course of action.... we are sincerely sorry he was not truly happy with our warranting of our previous work due to various reasons. We know this will now be the last "unhappy" buyer/builder from us..... but we will do WHATEVER we can to make the customer happy in order to make them and the Rotary community happy in order to keep these cars on the road.
|
wow.....and to think, I thought this deal was already straightened out??
OK, first things first--Kevin, I wasnt going to tell you to KIO in this because you do have a hand in verifying the condition of the engine. And looking at those photos, well, they speak volumes. There's no denying those pictures. OP, I hope youre taking notes--you see all those photos? That is how you build a case. So far, even when you've said this was done, you still complained. I am not sure what you are talking about with the mileage, because you provided nothing in the way of even just a description of the issue. Second, as I said on the first page of this thread, I cannot see anything wrong with the shop's actions whatsoever--in fact, they waranteed the engine anyways. OP, I'm frankly confused as to what else you could possibly be looking for. You were apparently satisfied enough with the terms to lay down the cash, and even when something outside the shop's doing went wrong, they took care of you. If I were to have this work done, I would want the shop to look after my car to the extent that this shop looked after yours. You had an agreement, you apparently broke that agreement by letting these other shops mess with the car. You are talking about a niche market with the rotary--and I do not believe you understand this very well. you cannot just take it to another shop and have them pick up right where this shop left off--you are dealing with a custom build. To be honest, the moment you saw something funny in that second shop, like the methanol pump hooked to fuel lines, you should have asked them WTF and yanked your car from their hands before any real damage occurred. As it stands now, this shop is more than making right. I'm not sure what you were hoping to get from them with this thread, but I can tell you that if you had just dealt with them within the agreement you had, this would have all been fixed a long time ago and with a lot less drama. Best of luck to you and your car. I'm closing this one down. Thumbs up to the shop for following through, even with other shops monkeying around on the car. Big props to you guys for that. |
I agree with you Roller :icon_tup:
I changed the thread title to something more appropriate, and moved the thread to the correct section. OP/silly clown/saben schmidt, if you'd like to take the time and effort to actually post pictures and rationally constructed thoughts, let me know and I'd be happy to open the thread back up. Until that time, enjoy your RX-7 with your warrantied engine....I hope you've learned something from this whole experience but based on your most recent posts I'm probably giving you too much credit. |
lol seeing as its my thread... i can reopen it thanks. as to pictures and all just to prove my point here i dont need to i have proven it with the 1 company and one person that matters the most.... but thanks for joining in on the conversation and contributing nothing. at least now i know the employees of the shop!
thanks guys :) |
Originally Posted by RotaryResurrection
(Post 11474245)
Well, I have no clue what was said between you and the shop, so I can't say anything one way or another there. However I will say that you (apparently) had the chance to inspect the vehicle in person prior to purchase. You either did so and chose to accept it's condition (whether or not it was represented correctly) or you decided not to bother and to just take your chances on a sight unseen purchase. Either way, the responsibility falls to you the buyer. If you suspected you were being lied to you had every chance to walk away, or call in an unbiased third party to evaluate the car prior to purchase.
Think of it as an intern trying to go golfing with the CEO in his first month at the company. See first paragraph... Myself and the APU shop owner are not related in any way and are not in any joint business venture, other than the fact that I supply him with engine blocks. I am mainly here to defend the fact that the engine build(s) are not in question. However, having been in the other shop and seen some of their work, I have a hard time believing that the car was in bad condition or misrepresented as you suggest. Add to this fact that APU has documentation of the engine(s) and parts installed on the car, and yet you have shown nothing to support your side of the story. Every smartphone (and even most old dumbphones) have decent cameras on them, yet you have offered not a single picture to show us how you were "lied to". You have not a single representative from any other unbiased shops to support what you're telling us. Yet you're mad because nobody is taking up your cause. Come test me son. i dont need to you just have to answer to the bbb and a lawyer.... |
Originally Posted by sabenschmitt
(Post 11475111)
lol seeing as its my thread... i can reopen it thanks.
Can you hear me now?? as to pictures and all just to prove my point here i dont need to i have proven it with the 1 company and one person that matters the most.... but thanks for joining in on the conversation and contributing nothing. at least now i know the employees of the shop! thanks guys :) Here, Mr. Wizard, read some of the terms of service that you agreed to follow when you joined this forum.....this will be the last time you get this kind of reminder from us: RX7Club.com - FAQ: RX7Club.com Forum Rules 1. Attacks on moderators will not be tolerated, and may result in an immediate permanent ban. Moderators sometimes have to make difficult judgment calls, but remember we *are* human (well at least most of us are!). Hopefully we'll make decisions that are considered "correct" by the majority of the community. Do not post complaints, criticisms or moderation questions on the forum. These posts will be deleted and no explanation will be given. If you have a concern about a particular moderator, send a Private Message to a SuperModerator or to an Administrator. If you have constructive suggestions on improvements that can be made to the forum or its moderation, please post them in the Comments, Suggestions and Issues area. 2. Keep in mind that this is not a democracy. We have the right to refuse service to anyone. If you make yourself too big of a pain in the butt to the moderating community or otherwise are a bad influence on the forum, your access may be revoked. Now, this thread is locked. And it had better stay that way. |
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