viralphrame

If the manufacturer won't warranty a BNIB product, then his hands are pretty much tied. How many shops would still be open if they had to honor "manufacturer warranties" out of pocket? Spooled Up Racing is merely a vendor, is he not?

endneu913

iTrader: (5)

do... you... read...?

you've just wasted a lot of time re-typing the same thing thats been already been posted.

Hence.. i wont follow suite and repeat myself.

SpooledupRacing

My question is WHAT DO YOU AND THE O/P WANT ME TO DO

my hands are COMPLETELY TIED besides buy him a clutch or give him his money back (all out of my own poacket) for an item that CANT BE WARRANTIED..

WHAT DO U WANT FROM ME..

I have helped in every way possible. there is nothing more I can do.

I would sell him another clutch AT COST, but he wont be saving much as I did not make much off the original deal anyways..

viralphrame

In that case, you and your friend should now take your misgivings directly to SPEC, seeing as they are the ones that denied the warranty claim on their part.

SpooledupRacing

Thats my point I gave the O/P the phone number to SPEC DIRECTLY and told him to talk to sales, or tech anyone that will help..

my guess is that he did and they declined it to him also so NOW he wrote this about me to drag me through the dirt.

endneu913

iTrader: (5)

My guess is that he didn't as well... I wouldn't have if i was him... If an outfit sold me something defective ( and im not saying it was) I would expect them to back up their product and be not be handing me phone numbers telling me it was my problem now.
Unless i was shopping at Walmart.. but hey, even they give you your money back or equal credit.

Why do I suggest you do? Simply apologize for all the time wasting suggestions you gave him... the disrespect to his and my intelligence for assuming that we are stupid enough to believe your pilot bearing/ mis-aligned disc theories as well as the disrespect you've shown to poor old Webster for wasting his time too.

What does The OP want you to do?... IDK... im not him. Im just the guy who's going to help him pull the transmission ...... AGAIN.

woundup7

iTrader: (1)

Hey Grae,

I know what the problem is, It is a SPEC Clutch I bought their stage 3 six puck last summer, and smoked it in about 4 months. My turbo FB was putting down 249 at the wheels, I had Steve Kan tune it, and it was at 289 to the wheels. Less than a week later it started slipping in 3rd gear. Iirc the stage 3 was rated around 400 hp and 400 torque, my 2200 pound track FB fried that clutch in less than 2500 miles. So thats my opinion. On a side note I have run 13b's without a pilot bear, and never had an issue.

FrankV702

iTrader: (14)

Not very many places would honor a warranty for a performance part that was self installed. In fact, I don't know any place that would. I think that's the problem here.. If I sold a part and the person did a self install, then the part ended up messing up for some unknown reason, there's no way I'd warranty it. To many unknowns.. That's why shops get to charge $65-$95/hr for, it ensures that competent certified mechanics are doing there job right (supposed to anyways) and that's why they usually offer xx mile warranties on the jobs performed. I'm not saying you guys are incompetent at all, you can be the greatest mechanics in the world. But the fact that it was done outside of a shop would void any warranty that ANY manufacture would have on the item.

SpooledupRacing

See I dont get your thinking..

I CALLED AND EMAILED SPEC.. they declined the warranty

the reason I gave the O/P the number was maybe he would like to call them himself OR maybe he could say whatever to get them to warranty it.

and I sorry his clutch is slipping OF COURSE, did I offer advise on what I thought it may be YES I DID weather wrong or right advise the point being is I gave him all the answers I HAD..

He installed the clutch TWO MONTHS AGO.. he did not contact me the day it happened he waited TWO MONTHS.. how can I know for sure that this has not been abused for a long time and now he wants another. I don't know I'm not saying he did I am just stating the facts of this situation.

again I cant give him back his money.. I wont.. I wont get anything back from the kit because they wont warranty me..

I have used spec kits on my RX7, on my old Starion (600 hp) and a mustang plus the MANY MANY kits I have sold to others.. yes I heard of the occasional problem HOWEVER every clutch maker has a problem now and then. But I cant/wont fight for Spec this is their battle.

Is it shitty YES it IS.. I think they should warranty it HOWEVER being in the business I understand 100% about no warranties on performance parts ESPECIALLY those installed by those who are not certified mechanics.


Let me say it again YES I am sorry this happened.. I am sorry I cant help out anymore then I have.

and I also think that the O/P needs to post in here to and call off his friend..

endneu913

iTrader: (5)

CALL ME OFF!!!! im a rabid dog guys!

Why do you keep repeating yourself? is that your only line of defense? I said i know you wont replace it... Point in case.. i never SAID you should. I DID however suggest it might be the right way to grow your business... you know "customer service" and all.... But like i said- not the issue...the issue I stated was wanting an apology for wasting my time. And now I want an apology for calling me a liar TOO......no in fact, Im calling you out sir!! I challenge you to duel in the village square post haste!

TOOSHORT_88

iTrader: (15)

Wow!! Hey spooled in our pm's u never sugested that the p plate wasnt making enuf pressure against the disk... I beleive that was my idea....

If u wud of told me that u wud replace the fly surface this issue would of been resolved, as i would of tossed the spec clutch and bought a good known name brand and used that...

And my buddy is just as pist as i am cuz he is the one that did the install...

Natey

iTrader: (19)

Why do you keep making him repeat himself? I want my 5 minutes back for having to read this snivel fest.

You either installed it wrong, or it's a faulty part. NOTHING can be done on Spooled up's part except apologize for the inconvenience, which he's done so many times that even you're wondering why he keeps repeating himself.

Lay off the guy and buy an ACT or Exedy. You guys are barking up the wrong tree. Either deal with SPEC or call it a lesson learned and stay away from Spec stg3 clutches. A simple search on "Spec Stage 3" would have saved everyone here a lot of trouble, because this isn't the 1st faulty one posted around here...there's even another one in this very thread.

endneu913

iTrader: (5)

Ill repeat my self one more time... I dont give a rats *** about the clutch, or replacement/warranty thereof. I am here to say one thing and one thing only. Spooledupracing is an unreliable source for parts because he lacks the technical knowledge to give product support for the products he chooses to sell. Theres nothing to argue here about that. He claims to operate an aftermarket parts business, and he cant even give a buyer accurate information about how a simple clutch functions.

Rotary?Cool

Have you guys tried adjusting the peddle play? I installed a used ACT clutch and PP in my car recently. After the install I couldn't get the car in gear without hearing the gears grind. To shift I pretty much had to push the peddle through the floor. Reverse? Not a chance. I adjusted the clutch rod under the dash turning it clockwise to make it longer. Sure enough it worked so adjusted a little more. I have set it so that about halfway in I am disengaged. The tranny shifts perfect, the clutch grabes hard and at 10 psi my tires are spinning.

So,

Can you shift into first with the engine running with out hearing the gears grind?

No? Then you must aqdjust the clutch rod.

Yes? With the car in gear and the clutch peddle down to the floor at what point does the car begin to creep when releasing the peddle? As soon as you start to release? 1/4 the way out? 1/2? All the way?

Natey

iTrader: (19)

Waitaminute. What technical knowledege and accurate information did you need from him?

endneu913

iTrader: (5)

yes yes... the rod is the last leg of trouble shooting that the OP has to check, which i assume is the problem. One thing that Spooled NEVER even mentioned.

What i was mentioning when i spoke of technical information, i meant that so far spooled had given purely unrelated suggestions such as "check the pilot bearing, a bad pilot bearing with cause clutch chatter and slippage" Which sent the OP on an un-needed tranny pulling spree...

Anyway, ive said my peace, thats all ive got, this thread is pretty much redundant at this point.

SpooledupRacing

thats funny u said that.. because when the O/P first came to me I suggested the pilot bearing and HE HAD THE TRANS OUT AT THE TIME..

I also said it has to be hydrolics that the slave is not pushing the pressure plate in enough..

I never though about the clutch pedal until late however if you are as EXPERIENCED and know more then me then u should have known that from day one and not asked any questions..

I was a ASE certified mechanic for 6 years. I am deff savey at my mechanical work HOWEVER without the car being here its hard to think of every little thing off the top of my head ESPECIALLY while trying to remain in a polite manor with the pm's or anger I was receiving.

I know quite a bit about clutches, and flywheels, and learning more and more every day about rotaries all I can do is give u the advise I can think of

What I think the problem is here.. You wanted to drag me through the woods hoping I would break and give u money back or a new clutch/flywheel.

Why.. because neither of you could figure the problem out either

You have known of this problem for over 2 months.. I have known of it for 2 weeks and u expect me to be able to figure the problem out without EVER SEEING THE CAR and in less time then u guys have and u have the car there...

Sorry but I cant answer every question AND fix all your problems from behind my computer.

Can we just close this thread.. this is becoming more redundant then anything and quite honestly this is not even about bad products it is about a guy pissed I could not help him fix his car form hundreds of miles away

this is not even about feedback.. this is about 2 guys that wanna bitch.


Another thing The feedback forum is about how the transaction went down..

The O/P paid for parts and received them in a SUPER FAST SPEDY SERVICE.. they were sold to him BRAND NEW IN BOX all wrapped up.

I deserve POSITIVE feedback for supplying EXACTLY what I was asked.. a NEW product.. the O/P chose to buy the clutch weather it goes faulty or not since I sold him a BRAND NEW UNOPENED PART this has nothing to do with me..


Not only that BUT..... if you find out it is the clutch pedal that is not adjusted properly you would have prolly been enjoying a quality part and this would have not happened. Instead 2 INEXPERIENCED people installed a clutch without checking all the accessories PRIOR to driving and YOU TWO ruined this clutch and flywheel

F1blueRx7

iTrader: (5)

Agreed. Spec has a poor reputation amongst the LS1 community as well. Check out ls1tech.com and do a search on spec to see the high failure rate amongst the spec stage 3's.

Junk.

ACT should be your go to on all Rotary clutches unless you're going with a twin plate. I loved my multiple ACT clutchs on the rotary, and wish they had an LSX solution.

Sprockett

Sorry, but I think you're wrong. Well, you may be right in the fact that he lacks a certain amount of technical knowledge, but then again, that's not his job. His job is to sell you parts, and it seemed like he did that just fine. You got the clutch and the flywheel brand new in a box. That was his role...get you the parts you paid for. After that, if he can help you technically, that's great. If he can't, oh well. That's not his job. If you want technical assistance, call up a shop or get a shop manual. I mean, if I buy a TV stand from IKEA, get home and run into issues putting it together, I'm not going to call up the store and speak with the salesperson who checked me out and ask for assembly help.

endneu913

iTrader: (5)

You are right, it was'nt his job to supply technical information here, and i was kind of him to do so... It just would have been nice to receive RELEVANT information. You are also right... it was his job to ship parts, should it have taken 3 weeks? You are also right.. perhaps this thread should be closed, since it seems some folks are loosing their cool and degenerating to petty name calling/slander. you are so right! If i was tooshort, i wouldnt WANT my money back from YOU, I think he has learned a valuable lesson from this, its worth in excess of the price of a clutch kit. I know I have....

Natey

iTrader: (19)

This is one of the reasons Mazda voids warranties. Unless you have the parts installed my a competent, professional mechanic, who knows what can happen?
We all saw the pic of the brand new parts that you guys received, and now they're pretty much landfill.

And Spooledup's the bad guy for not sending more brand new parts...?

SpooledupRacing

Thx Natey and those of you who can see the logic

F1blueRx7

iTrader: (5)

I agree with the rest of your post but this is wrong and misinforming.

http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

You have the right to take your car to any mechanic you chose (including yourself) and it is illegal to deny a warranty on the grounds that it wasn't serviced by a dealership.

This may/may not apply to this case HOWEVER IANAL.

The verbiage reads like Spec needs to prove the following: "The federal minimum standards for full warranties are waived if the warrantor can show that the problem associated with a warranted consumer product was caused by damage while in the possession of the consumer, or by unreasonable use, including a failure to provide reasonable and necessary maintenance."

But that would include you shipping the bad clutch to spec so they can basically tell you what they already told you over the phone. Beyond that, you'd have to go to court and bring expert witnesses that can prove that there was some defect in the product that caused the problem and not a defect with the rest of the clutch engagement/disengagement system. Which I doubt anyone can afford or cares to do.

The warranty isn't between the consumer and the reseller, it's between the manufacturer and the consumer, so Spooledup has no liability here.

endneu913

iTrader: (5)

So sick of typing.. yawn... what a bore.

TweakGames

iTrader: (3)

crap I bought a stage 2+ clutch ... and Im looking for 340 rwhp in my 7 .... I guess I am going to be buying a new clutch in a couple months. :/