TwEaK

iTrader: (6)

Well i was hesistant at first about posting this and well decided to to pre warn everybody..

I will no longer be doing anymore buisness with the rx7 store and heres the story

I called Jason a little over 2 months ago wanting a FMIC for my 88 Rx after speaking he told me a price i agreed gave him my card info and told him to please email me an invoice (because i like to keep paperwork for my car). Well about 4 days after, i recieved an intercooler at my front door after opening the box looking inside the intercooler didnt seem like the correct one. After speaking with him via IM, realized he had sent me an intercooler kit for an FD, now we both agreed it was a mistake on both our parts. I asked him what he wanted me to do.. told me to ship out the intercooler once he recieved confirmation number he would ship me the correct front mount.. The following day i shipped out the intercooler sent him a PM with tracking number. About 5 maybe 6 days i checked the tracking number and came up as he had recieved the intercooler. I called him right after that and asked him if he had sent out my intercooler ,come to tell me he has not recieved the intercooler i shipped back to him. I told him that UPS shows it arrived and someone DID sign for it.. He says o ok you must of sent it to my warehouse my reply was well i sent it to the address you told me to... finally he says he will have a tracking number for me the following day and invoice and on top will credit me back $50 since the FC intercooler is cheaper than the FD finally after about a week, with much haggeling about trying to recieve a tracking number. I recieved a tracking number but no invoice and no credit, called back come to tell me he had done the credit already ( called my bank) nothing shows finally i recieve a credit back for $25 at this point im upset i spent $27 to ship out.. the money isnt so much the issue just stick to your word.. finally i was done i didnt feel like calling him anymore didnt wanna hear anymore of his lies i went ahead and spoke to my bank about the situation and they will correct it i left it at that but i figured i would come here and post my "personal" experience with them

also to add before anything i had asked for instruction to this intercooler (tells me instructions are on the greddy website) after going to the greddy website the instruction that are on the website look like the oldschool HKS intercooler so was left without instructions also

"cliff notes"
bought an intercooler recieved wrong one
shipped back claimed it was never recieved (even tho ups shows someone signed for it)
about a week maybe more i finally recieved a tracking number for (correct intercooler)
was told was gonna credit back of $50 and recieve invoice for everything
didnt recieve anything except a credit for $25 and has to pay $27 to ship wrong intercooler
decided never to do buisness with him again

Thanks
TwEaK

Jason

iTrader: (5)

Where is this coming from? Out of left field?

You ordered the wrong intercooler from me which you admitted to me on the phone. I said send it back and I would send you the correct one. I never claimed I didnt receive it but said it went to a location I didnt work at. I have a warehouse and then a sales office. I did call the warehouse and confirmed they got it which they did. I told you that the FC FMIC would be dropshipped to you and would send tracking when I got it. That doesnt mean that day, plus you said it wasnt a big deal because you were out of town for the next week.
I told you I would refund you the difference between the FD and FC front mounts which at the time was $25. If you can prove I told you $50 then I will send you another $25.
The last phone call I got from you was like 2 weeks ago. You never called to let me know of any issues or concerns with this but decide to come on here and post a bunch of BS?

I dont see anything wrong with this entire transaction other than you claiming I shorted you $25. If you can prove to me I said $50 then I dont have a problem refunding it, but I refunded you based off what the prices are on our website at the time.

When you asked me for instructions I was thinking for the FD since that is what I sent you. Those are listed on Greddys website. The ones for the FC on there are for and intercooler I have never seen.

Not sure why you couldnt call me to resolve and issue that is pretty minor, but come on here and blow things out of proportion.

TwEaK

iTrader: (6)

You stated to me over the phone that the fc intercooler
was 50 bucks. Cheaper so I guess I have no way of proving it... My biggest issue
was lack of communication skills was told 50 got 25 told was gonna
get an invoice didn't recieve that either now since greddys website doesn't
have instructions shouldn't it be your job to provide me with instruction

Jason

iTrader: (5)

I dont remember saying it was $50. I said I would refund the difference. Why would I refund $50 if the difference was $25?
Why didn't you call me if you had a question about that? If there is an issue I resolve them.
I will email you an invoice today. Send me your email. If you cant figure out how to install that intercooler without instructions then you shouldn't be doing the install. I don't provide instructions since I don't make the item. That intercooler is not hard to install and I typically will provide phone support for product that does not come with instructions. Of course a phone call to me would have been useful.

Jason

iTrader: (5)

Searching this site for 2 minutes.
https://www.rx7club.com/showthread.p...+reinforcement

TwEaK

iTrader: (6)

the point isnt to post a link to a thread.. it's about providing step by step directions. It's not that i dont know how to install an intercooler as i sent you a pic of one i had installed previously it just "helps" to have instruction to remember where each bracket goes n such...

I'm not revolving the entire thing about instructions its about communication skills in general

Now your gonna send me an email? All im saying is im not here to argue about the situation im putting my "personal" experience you figure you just did buisness with someone you would of kept there email? As i had given it to you over the phone and when i sent you an email.

I really have nothing else to say as stated above im putting my personal opinion/experience

TwEaK

R-R-Rx7

iTrader: (24)

TwEaK, this is the problem with people that are ignorant and excuse me if i am offending you. If you have a problem with a seller, regardless if its shop or a private individual, GO BACK TO THE SELLER AND ASK WHAT YOU THINK BELONGS TO YOU.

Misunderstandings do happen on a daily basis. I have worked with Jason in the past. I had a problem with a wrong charge, gave him a call and everything was sorted out.

Maybe at the time when you called Jason, he could have been busy with something else and forgot to do what you agreed. give him a couple of days and if you see it doesnt work out GO BACK AGAIN AND DEMAND WHATS YOURS.

also, it will be helpful if you keep the story as original as possible. As you first stated, Jason sent you the wrong intercooler, while Jason sais it was your mistake. So who is lying? TwEaK or Jason?

TwEaK

iTrader: (6)

I'm not gonna say anyone is lieing he didn't ask me what
year my car was and I didn't state what year it was this really has
nothing to do with the wrong intercooler it's keeping me updated
with the entire process everyone likes to be kept updated or atleast
I do... If you've done buisness with Jason in the past then you can see
how extremely hard it is to get ahold of him so calling the shop is kinda pointless
I did manage to get threw a few times but decided to go with
emails and well that didn't really work well either.. I work 45+ hours a week
I don't really have the time to sit there and try to get ahold of someone and when I'm at
work well I'm working so can't do much there either
TwEaK

Supernaut

iTrader: (83)

It is hard to get in contact with Jason, you kind of have to catch him during the early hours. Any other time and you might as well not call at all. I was usually able to contact Jason early in the morning. He does answer his emails as well although you may not get a reply back immediately.

I'm not saying my experience with rx7store was perfect. I had to call alot to get updates to even see what was going on and sometimes what was said wasn't so true but I don't think it was lying, it was more like I wasn't being updated on what was going on. Eventually, I did kinda get what I was supposed to. Honestly tweak, I do find Jason's communication to be lacking but you can eventually reach him and you really should have spoken to him about this. Did you email him? What times did you call? Alot of us work here, its hard to find the time but you can definitely find the time.

Jason

iTrader: (5)

My problem with is all of this could have resolved with a phone call. I was never contacted by phone or email. If i was called no message was left. The last call I got was to let me know he got the correct intercooler and everything looked good. Two weeks later he gets on here and posts this.
My opinion is you shouldn't get on here and complain if you havnt tried to resolve an issue or concern over the phone or email, especially If this is with a vendor.
Like I said email me and I will send you an invoice. This was a phone order and don't always get a customers email.

Tweak I talked with you at least 5 times on the phone during this transaction so don't say you never can reach me by phone. Plus I talked with a few times thru PM on here so Im really not sure how you can complain about communication.

rx7roller02

Here's my take....

First off, Jason, let's not pretend that you have no idea why someone says they cannot get ahold of you on the phone. This is hardly the first time that we have seen someone say that they had a hard time reaching you. If it were the first time, it would be a bit easier to understand, but let's not act like you have no clue where that comes from.

Second, What kind of shop places an order with a customer, even gives a price for an item, without even asking what car it is for? On your website, you sell several different FMIC's, the Greddy's are available for FD and FC, so why in the world wouldnt you clarify something like that with a customer? At the same time, why as a buyer wouldnt you verify what you're ordering? That just doesnt make any sense. Thats just basic common sense there.

R-R-Rx7, go back and read the first post again. This was explained quite clearly in Tweak's original post, so I am not sure why you are confused on the matter. He made several attempts to get in touch with Jason, and could not do so. It isnt like he never tried to call or anything, and then all of a sudden posted this thread.

Again, the OP stated that he tried phone calls and emails, and got no response. At that point, this thread is not an illogical next step.....

Did you even read the thread, or are you just going to fill in whatever info you choose to? This was said in the very first post:

I'm not trying to sound rude or anything, but its getting really old when people want to chime in with their two cents and they cant even be bothered to read what was posted before they do it. If you care enough to post about the thread, then care enough to read it first. I think thats fair, dont you?

TwEaK

iTrader: (6)

figured since


The PM's were about 2 maybe 3 weeks prior to actually making the order i was was shopping around.. The 5 times that we did talk on the phone was very short. I dont remember a call lasting more than 2 minutes except the call when i actually made the order. It's not the point that it could of been resolved over the phone, i was tired of calling with getting a voicemail of "were away from our phone right now" and please remember we are at lunch from 1 am to 2pm". So while at work i usually have a 15minute break, and a 30minute lunch, now the lunch is usually around the same time your at lunch so that's pointless and the 15minute break well, i would call the shop maybe 4 times in that period a hope to get you once. I honestly dont see a point of sitting here arguing the past is the past and well i guess ive just chosen to go somewhere else.

Rx7roller02- i agree i should of double checked.I figured since we had chatted over the forums threw pm's about the model and the fmic offered and if he remembered me from the forum i figured he remembered and everything would of been fine .
TwEaK

R-R-Rx7

iTrader: (24)

roller, i didnt chose the information,but taken these 2 lines + the first post, i said what i said.

Jason

iTrader: (5)

Tweak,
You never mentioned which FMIC you wanted even in the PM's or I would have remembered that. I assumed it was for the FD since 99% of the FMIC I sell are for the FD. Last time I sold one for an FC was maybe a year ago and I had just started carrying the cheaper FMIC for the FC a couple of weeks prior to your order. So when you called to order you never said FC. Which intercooler it was is besides the point because that is really not what your complaining about.
You ordered an intercooler which you got in 4 days which is very fast. It ends up being the wrong one so Its sent back and I send you the correct one that took about a week to reach you. For one it was not sent from me but my distributer which is in Cali. That is a couple of extra days in shipping to you just because of the distance. You tell me on the phone time frame is not a huge deal because you are out of town for the week. On that same call I said I would refund the difference between the two. Not sure why you assumed it was $50.
After a few days you call and I give you the tracking number. About 4 days after that you called and told me you got the intercooler and everything looked good.
Fast forward to this thread which is a couple of weeks after I talked to you and you come on here complaining. You never left me any messages nor did you try to email or PM me which you know how to do.

Im on the phone the entire day with customers. Some of them get thru everytime and some call and get voice mail. That is life and that is what happens when you run a small business. Most shops I know you would be lucky to get thru once in a week.

I do agree that whats done is done and no point in arguing about it.

rx7roller02

If you really had considered the first post as youre claiming you would not have missed what I pointed out to you, and you certainly wouldnt have had any reason to try to start the "who's lying" drama. I say this because from the very first post, it was known that this was a mutual mistake, and not each side blaming the other. Somehow you skipped right over that and frankly there's enough drama in these situations without anyone trying to manufacture more. If you need more clarification about how you are mistaken on this one, just read Jasons last post in which he confirmed that tweak didnt specify the car and that Jason assumed without asking. That matches up perfectly with what the original post told you.

At this point this is a dead issue and I expect everyone to treat it that way. Both side had their say and both agree that this is over and done with. Let's leave it at that, thank you.

MKnA's dad

Just a thought, but if the invoice was sent right away, the mistake might have been found before it shipped since I would assume it would say either model #, or what engine it is for.

racingdriver

It sounds to me that Jason did his best effort to rectify a situation and that is honorable. I would therefore say his store can be recommended.
just my 3 cents

TwEaK

iTrader: (6)

I am not saying that his store is not recommended i personally do not recommend his store and i am only putting my personal experience for others to see.. What others decide to do is up to them the ones that ask me i tell them to go somewhere else...
TwEaK

Ratjar

iTrader: (1)

if I have learned anything from my bad experiences with vendors on the forums and using these forums, it would be post here as a last resort. Usually the mods in here are tough as nails and with good reason, they don't want the good names who support them to be trashed because of a simple mis-understanding. If you went through all the channels and feel you have been cheated then post here. But to me it seems like it was simple confusion, If you call a business who usually sells ALL Fd parts and say "send me a FMIC" chances are they would'nt think twice about which car, and IMO it should be on the buyer to clarify.

There a mixed opinions about Jason, and other members here. But it is my impression he did what any responsible businessman would do, and honored your claim, took the hit for having to ship an item twice, and restock it.



But in the end, you got your part? and this was after what.. a week?

84stock

iTrader: (5)

ditto

Ratjar

iTrader: (1)

didnt see your post

bob13bt

iTrader: (9)

So what are you saying again? Publicly recommended, but not personally? LMAO

TwEaK

iTrader: (6)

lol no for whoever wants to use his store is there choice but if anyone ask me what i think well you get the idea
TwEaK