NoPis10

iTrader: (29)

Here's the info...
I Pm'ed him about cluster repair. I specifically described what was wrong with the cluster in the PM and asked if it could be repaired. He stated that "he has recieved many FUBARDED clusters" and they have been repaired. I ship the cluster to him with a payment for diagnostics on 11/22/08. On 12/13/08 he sends me an email that it CAN'T be repaired because the needles were pulled up with shafts... NO **** Dick Tracy... that's excatly the info I gave him PRIOR to shipping it out.
I now feel that he took me for the lousy diagnostics fee
He then states in the email that I have 2 options. I replied and asked for pricing on his 2 options and I have YET to hear back from him.
I have NOW decided, since his communication skills are so GREAT, that I want my cluster returned to me BUT he isn't responding......


I guess it is my fault for not paying attention to ALL the complaints BUT Ramy also had some good things said about him so I took the chance and got F%&*ed...
His customer service SUCKS !!!!
I have emailed him and PM'ed him so many times that my fingers hurt.....

All I can say to any FUTURE customers is BEWARE...... If time isn't an issue with you then MAYBE he would be O.K to deal with. As of right now I haven't been able to enjoy my 7 due to his POOR service.....

Sorry so long but I needed to VENT.......

FD3S2005

iTrader: (11)

I am acually kinda steamed aswell, i didnt get an email, a pm, or a phone call from ramy at all saying anything about my dam cluster, thats what ticks me off, i want to be updated with it, i am with you that i cant enjoy my 7 because i dont know what the hell is going on with my cluster. Atleast he talked to you

NoPis10

iTrader: (29)

Well Ramy decided to respond to the 20 or so emails I sent him. Of course he was disturbed about the amount and said it would be ANOTHER month for him to send my cluster back due to the holidays and shipping delays as well as he wants NO responsibility for the cluster if it gets damaged due to poor shipping during this time of year. I respond and quote his thread about insuring the cluster per his words and not mine and guess what....... NO RESPONSE BACK.......
This guy is a class act.... He really needs to get out of the business.....

I will update once I hear from him again...

DMoneyRX-7

iTrader: (2)

ya man I hear ya. I haven't ever bought anything from Ramy but I talk to him often. He is a really busy guy. I think he has taken on more jobs than he can handle. He needs to either take it 2-3 jobs at a time or get some more help. And I have pm'd him and emailed him about me helpin him out.

NoPis10

iTrader: (29)

It's a shame... He offers great services BUT the communication sucks...
I still offered to let him try and give me another option so I can still give him business BUT he just doesn't respond.....

L8R

NoPis10

iTrader: (29)

Recieved a response from Ramy. He wants to make things right. It is almost 2 months since my cluster has been gone. I am going to listen to his offer and make my decision.....

lets see how long it takes for him to respond....

L8R

Blackadde///

iTrader: (27)

NoPis10

iTrader: (29)

Well.... he promised I would have it back by months end...... NOT..
Tomorrow is the last day of the month and NO cluster has been sent back to me. I am tired of his empty promises. I will give him till next week or else I will file a theft/fraud report on him.
He has my cluster in his possesion and has failed to return it like requested....
That cluster is over $1500 from Mazda so it is considered grand theft.....

I will update later....

Montego

iTrader: (1)

^^^ good for you and I hope you go through with it. Here's another thing, is he paying taxes on his business? I doubt it as HIS services can easily be done under the radar. We all know that Uncle Sam does take kindly to being ripped off. Now that is a barganing tool, or **** it throw him to the wolves if you're that pissed.

I've been watching his threads and that guy really needs a dose of reality. I know he is well liked, but people who don't respect people's hard earned cash deserve whats coming to them.

M-

1QWIK7

iTrader: (33)

I dont want to say anything bad because i didnt really have any bad experience with him.

Although i did deal with him in the past and my mistake of saying, "take your time" was taken VERY literal lol.

Basically i bought a jdm rear seat from him and i said take your time because he was gonna ship everything once it was complete. I would have had to pay extra shipping for the individual items that actually were available and wait for the rest. I agreed on waiting til everything came.

2, 3, 4, 5 months past with like a PM or 2 in between. You know, i agreed on waiting but does it really take that LONG?? So i sorta complained in a thread about him BACK THEN and i got a semi nasty response from him saying i did agree on waiting. He's right, i did say that but sometimes there is a line that needs to be drawn. Long story short, i finally got everything about 7-9 months later. I forget cause this was like 3 years ago. Even special order volk wheels from japan takes like 4-5 months max. I dont regret dealing with that sale because i didnt really have a bad experience like i said, its just a time/communication thing. Although ramy must be a really good guy in real life etc, his business skills is horrible. Im in the business too so i can compare. And looking at all this bad threads about him, im not the only one who thinks this way.

Im in sales, been in sales for the past 8 almost 9 years. When i promise something to someone, i always update them with any lead times, whether its a delay or even an early arrival, i let them know. It makes them, the customer, know YOU care.

I dont care how many customers you have, how many orders you did, theres one MAJOR rule in the business world.

YOUR CLIENT is your business.

Without them, you're nothing. You have nothing, you do nothing, you make nothing.

thewird

iTrader: (8)

Dealing with Ramy is simple, you wait. If you can't wait, you won't be happy otherwise you get your goods.

thewird

bwalt

iTrader: (8)

Second that. I've spent months, I think even a year once waiting for parts but when they finally show it's all worth the wait.

F1blueRx7

iTrader: (5)

Is he dead? Cause it seemed like he was really interested in customer service for the longest time. Now... just Poof.

thewird

iTrader: (8)

From what I can make out he is taking care of existing orders and ignoring everything else. I bought the RZ seats from him in early December and I'm going to get them tomorrow according to Fedex since they asked me to fax a customs form to them. He's getting the work done but it overworked since Bluerex left so he went into do not reply mode to not waste time.

thewird

1QWIK7

iTrader: (33)

That makes no sense.

If he's taking care of existing orders, how come everyone who HAS BEEN waiting for their parts still hasnt gotten them yet NOR gotten a response from him??

Taking care of existing orders is exactly that, TAKING CARE of existing orders. Something he's not doing.

I would hope he's not taking any new orders because more people cant suffer like this. This isnt right. It makes the community looks stupid as well. Because we all look like idiots. A simple JDM order cant be completed, now what? Im a member of quite a few other boards and i never seen something like this happen. Not something that has gone wrong time and time again.

I also find that in every thread with ramy in it, people defend him. I dont know why. He doesnt display anything worth acknowledging. Just because he CAN get special order parts??

The pricing isnt even great, the time and communication is DEFINITELY not great so why do people still deal with him? Im sounding like the bad guy here so ill stop but i get mad when i see people defend his honor (not pointing to anyone in particular, just in general from multiple threads i've seen).

I seriously think someone on this forum should help him out and do something, at least take care of the emails for him so the communication is taken care of. Then he will get all the orders out finally. And LEAVE the business.

Again, not saying i hate ramy. He's a great guy, cool dude when you actually get to chat with him but business like that shouldnt be dealt with, anywhere.

thewird

iTrader: (8)

Just because he's taking care of the orders doesn't mean he wants to talk to you about it lol. Basically I'm sure he is getting a ton of e-mails from people asking "where is my ****" daily. He probably doesn't have a lot of time so has decided to completely ignore everything and use what time he has to get the orders done. Also, people have known for years that he takes a long time with his stuff so when you decided to order you were already knowingly expecting to wait. If you ever ask him for a date, will never guarantee anything because he can't. It may be unacceptable to you but then you should never have ordered in the first place if that is the case. I'm not defending him or anything but people are making him out as a criminal in these threads where instead he has never stolen anything, after a few months you get your parts.

thewird

NoPis10

iTrader: (29)

Sorry to say but WAIT is NOT an acceptable business practice.
I clearly asked him if my cluster could be repaired, to which his answer was YES with a turn around time of 2 weeks NOT 2 months.
Then he sends me an email after 2 weeks saying NO we can't fix it.
When I request to get it returned he then tells me he can fix it with spare parts and it will take 2 weeks.
After a month wait.. he says he will have the parts in a weeks time and I will have my cluster by end of January.....
All he does is respond to my emails AFTER a week or two and make one excuse after another. I am TIRED of all the excuses. If you make a commitment then stick to it. Stop telling me different stories every time I ask for an update....
I have NO problem waiting... as you can clearly see by my 2 1/2 month wait already, but what gets me is ALL the excuses and deadlines that come and go. He gives me a time of when I will get it then changes his story when the date arrives......
There are NO excuses for POOR customer service when you are running a business. If you have to much on your plate, then turning away customers till you have time would be better than NOT answering them when they ask for updates.. Other forum members have been waiting over 8 months for Spirit R keys and they already paid for the product.....

L8R

KKMpunkrock2011

iTrader: (5)

one of those guys that's been waiting for the damn key since... wait for it... JULY!

7_rocket

iTrader: (6)

You still didnt get your cluster back? One of his friends should give him a call

1QWIK7

iTrader: (33)

No, you're confusing yourself for whatever reason i dont know.

He's taking care of the orders but he doesnt want to talk to US, THE CUSTOMER, about it??

Whoa, where did he get his business skills from?

I thought this IS his job? How many jobs does this guy have? Where you cant simply answer an email. His clients are rx7 clients no? Since his site is rx7 related. How many actual money given customers is he pending?? 1 million??

I doubt he has more than 50 people to deal with currently. WIth about 85% of them being unsatisfied customers waiting for their refund/material.

Im not saying you're defending him but the words i see sure look like it.

These are POOR business practices, period. I have been in sales basically my entire work life and i have never seen anything like it. It shows that he's not trustworthy and unreliable.

Why do people still buy with him? Because he has rare parts.

You think people will deal with him if they only wanna buy some OEM oil filters or an exhaust or something?

People roll the dice with him because they are getting something thats rare. Ramy is the middleman and is doing a bad job at it. If we, the consumers can deal with the vendors/distributors straight up, im sure 100% of us will accept that task. But unfortunately, some of those vendors/distributors dont allow that, so we cant.

thewird

iTrader: (8)

Ramy is not running a business. He is one guy who has hookups, thats all it is. The part that bothers me is that everyone knows he takes a long time. But people still go to him because he can get special parts knowing its gonna take a while. Just because its going to take a while doesn't mean he has to update you on the progress. Their is no contract for you to have your products on x date or to have updates on eta's. Everything people complain about on these forums won't hold up in any court dispute.

He is not stealing, you get your parts. Is there anything you can do about it no, just dont buy from him again if your not happy with his service. As long as he can offer special parts, people will buy form him that want them. Its that simple.

Is this the correct way to run a business? Of course not but if people are still willing to buy from him, he can. Should he change the way things are done, yes he should.

thewird

str8ryd

iTrader: (473)

So, I'll chime in a lil' too. Basically, I met Ramy a few years back. Prior to that neither of us new of our existence, I imagine. I was in the same boat as many people that order from him: I wanted very rare expensive parts. I purchased all my items well in advance of when I would need them...probably a year or two. When everything was said and done, I received everything exactly as described and even though I waited nearly a year for some items, I KNEW this from the onset. I would hit him up once here and there and get an update whenever he got a chance to give me one. The benefit of purchasing from Ramy is that you ultimately give your money to someone you can "trust" and in this business when you start purchasing items from Japan that are rare, not that many people exist that meet even these simple criteria.



I'm not trying to justify the OP's issues though, don't get me wrong. If I was in his position, you would've had a refund, an apology, and been on your way. I hope everything gets sorted out for you though...


I've also had an opportunity to recently speak with Ramy and he did tell me he's working on getting caught up with everyone. He hasn't been on the board for sometime, but he's still working on all the pending issues. I also mentioned to him that I wouldn't mind helping him out if he needs me to, but we'll have to wait and see where that goes.



Just wanted to provide some sort of input and update. Don't kill the messenger please

1QWIK7

iTrader: (33)

He has a website, all inquries and orders go to HIM. His email is on the site for gods sake lol

That sure looks like a business to me. Yes we ALL know he takes a long time but like i said, its soley because he has rare parts. He ran group buys for rare parts and people jumped on that for the advantage of getting a rare part PLUS getting them at a small discount because of the fact that it is a group buy.

All his group buys FAILED. His 99 spec GB, his 99 spec GB PART 2!, his shoulder strap GB etc etc.

I didnt say he has to update us on the progress but if someone emails you checking status, its only common courtesy to answer back. Whether he likes it or not, whether he just feels like punching his computer screen because we're so annoying, thats the LEAST he can do to compensate everything else.

You're right, ETA's arent a guarantee but if he DOES say it, the least you can do is hold it against him. Why say it at all if its 100% of the time not right? Might as well just say, "i dont know". That being said, he told me it would take "a couple" of months. Couple is technically TWO, for me, my stuff came in like 7-9 months. Thats not a couple of months.

You're also right again about the court issue. It probably wouldnt hold up there. But a paypal dispute? Sure would.

You do know the amount of time needed before you can file a dispute because you gave money and havent received the item right?



I know he's not stealing. He would be in jail a long time ago if he was. Alot of people who have dealt with him and complained usually dont go back to him. LIke me, i did the jdm rear seat, wasnt satisfied and never dealt with him again. I think he's a great guy still dont ge me wrong but ill never buy from him again. Ill source the products somewhere else or if i cant get it somewhere else, ill decide to not get it anymore or until someone ELSE stocks/or can get it.

thewird

iTrader: (8)

A Paypal dispute won't hold up either. People have done that, and Ramy has won. Your buying something that is not in stock and has no eta and you agree to no refunds which is stated in every buy. As long as he can provide proof of all of the above, a Paypal complaint will never go through.

I was in the first 99 spec GB, I got all my stuff, not sure how it failed?

Anyway, I've said what I wanted to say, not gonna post anymore lol.

thewird

1QWIK7

iTrader: (33)

No, ramy hasnt won. He replies to a PM or email at the last minute which forces the buyer to back out of the dispute or to agree with said terms.

Failed group buys meaning 90% of the people who were on the list, forfeited lol. I never said they never got the stuff cause that relates to stealing which i said he doesnt do.

But yeah i have said what i wanted too. This makes no sense to continue.

But just know the facts are there