Chaser Aero's "return policy"
06-10-11, 10:48 PM
#1
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
Chaser Aero's "return policy"
Sorry that this may be drawn about, but i promise its a good story 
On 30 May 2011 I drove from my home in Norfolk, VA to Chaser's place in Edgewood, MD (500 mile round trip) to purchase some body pieces (rear bumper and side skirts) for my AE86. The sales person (Joe) had taken care of me very well over the phone the past few weeks answering all my questions and such. I came in, got what i wanted, headed home after my business in the area was complete and had a smooth transaction.
I go to install the pieces the day after arriving home to find that they do not fit, AT ALL. Now with aftermarket stuff (especially the knock off stuff Chaser carries) you expect it to not fit exactly right, but I'm talking MULTIPLE INCHES off. Slightly pissed, i put my old stuff back on (no small task on an AE86 in 95 degree mucky weather mind you) and call chaser the following day after reviewing my invoice and reading the return policy. First of all they make sure that I know that i have to personally bring them back to receive the refund (since I paid in cash, which is understandable) and that I only have 10 business days to do so (again, understandable) but then they want me to go back out and remove my original bumpers (which of course requires me to reinstall them afterwards as well) and mock up the ones I bought from them, and take pics to prove they dont fit? of course i tell them that this is a ridiculous request and refused, saying that it shouldnt matter regardless, the items are BRAND NEW (only having purchased them a few short days before) and unmodified and I hope to god they arent going to try to hit me with the 25% "cancellation fee" that the invoice mentions they have the right to charge. Joe assures me, it will be fine and I head up there at the earliest possible date (7 June 2011).
Here's where things get really funny. When I get there, they have pulled another set of skirts off of the shelf to compare to the ones that I purchased to i guess verify that im not lying about them not fitting (which is crazy anyways. i mean who in their right mind would drive over 1000 miles and 20 hours (yep thats what 2 trips added up to) because they changed their minds?? no, i only came back a second time because there was no feasible way to make them fit besides spending more on the items than what i paid for them in the first place).
well what do you know! i wasnt lying, the reason they didnt fit is because THEY SOLD ME THE WRONG ONES. after realizing that they had somehow pulled the wrong ones the first time, they offer me an exchange, which i kindly denied, desiring only my money back. To be quite honest, the whole experience had put a bad taste in my mouth. i mean whos to say that these ones wouldnt be off as well? i mean yea they *looked* better, but hell the first ones were supposed to be right too! and on top of it, i really didnt like the way i was treated when i wanted to bring back items that didnt fit (gee imagine that!). upon hearing my refusal, the "office manager" Kayla informs me that they must charge me a 25% restocking fee. they charged me a restocking fee for returning an item that didnt fit because the sold me the wrong one? WTMFF??! (for those of you who dont get it, that means What The Mother F**king F**k??!) She said its because they have the right ones in stock and theyre offering an exchange....i nicely tried to explain to her that i have now made two 500 mile round trips and really just dont wanna deal with them any longer and her only response was that i signed the invoice agreeing to their right to charge me said fee. yea, i did sign that, but you know what, i also wasnt expecting to get sold the wrong s**t and have to make an extra friggin 10 hour trip there. being on a time crunch, i took the money minus the restocking fee, took a business card and left.
since then, i have tried contacting their owner "daniel" (or at least thats what they say his name is) but apparently he doesnt exist. I get transferred to his office, no one picks up, and his voicemail box is full. I ask for another contact number and no one has it. I ask when he comes in and im told he may not be in for a week and a half at a time?! again, WTMMF? I have friends that own their own businesses and ALL of their employees know how to reach them if something goes wrong, and they go into THEIR business EVERYDAY (because well, lets see.....if they own it, that means that ultimately they have to deal with any and all profit/loss and therefore have....whats the word....oh yea, A VESTED INTEREST in the day to day running of their company). I am currently still trying to contact "daniel".
so do yourself a favor....if you are thinking of dealing with these clowns, DONT. dont give these shysters any of your money. cuz believe me, now that i have gone back a read crap about them, im not the first to have problems with chaser.
And chaser, please dont even bother giving some weak rebuttal. I assure you that i have no interest in getting into so post war with you. hell I dont even get on this forum hardly anymore since i sold my fc, I just thought Id do the RX7 community a favor by letting them kno how you operate so that maybe someone else can avoid the mistake i made of dealing with you. seriously tho, if you ignore this and post in this thread, dont be surprised if i dont make a response as i probably wont be on this board for a while.
On 30 May 2011 I drove from my home in Norfolk, VA to Chaser's place in Edgewood, MD (500 mile round trip) to purchase some body pieces (rear bumper and side skirts) for my AE86. The sales person (Joe) had taken care of me very well over the phone the past few weeks answering all my questions and such. I came in, got what i wanted, headed home after my business in the area was complete and had a smooth transaction.
I go to install the pieces the day after arriving home to find that they do not fit, AT ALL. Now with aftermarket stuff (especially the knock off stuff Chaser carries) you expect it to not fit exactly right, but I'm talking MULTIPLE INCHES off. Slightly pissed, i put my old stuff back on (no small task on an AE86 in 95 degree mucky weather mind you) and call chaser the following day after reviewing my invoice and reading the return policy. First of all they make sure that I know that i have to personally bring them back to receive the refund (since I paid in cash, which is understandable) and that I only have 10 business days to do so (again, understandable) but then they want me to go back out and remove my original bumpers (which of course requires me to reinstall them afterwards as well) and mock up the ones I bought from them, and take pics to prove they dont fit? of course i tell them that this is a ridiculous request and refused, saying that it shouldnt matter regardless, the items are BRAND NEW (only having purchased them a few short days before) and unmodified and I hope to god they arent going to try to hit me with the 25% "cancellation fee" that the invoice mentions they have the right to charge. Joe assures me, it will be fine and I head up there at the earliest possible date (7 June 2011).
Here's where things get really funny. When I get there, they have pulled another set of skirts off of the shelf to compare to the ones that I purchased to i guess verify that im not lying about them not fitting (which is crazy anyways. i mean who in their right mind would drive over 1000 miles and 20 hours (yep thats what 2 trips added up to) because they changed their minds?? no, i only came back a second time because there was no feasible way to make them fit besides spending more on the items than what i paid for them in the first place).
well what do you know! i wasnt lying, the reason they didnt fit is because THEY SOLD ME THE WRONG ONES. after realizing that they had somehow pulled the wrong ones the first time, they offer me an exchange, which i kindly denied, desiring only my money back. To be quite honest, the whole experience had put a bad taste in my mouth. i mean whos to say that these ones wouldnt be off as well? i mean yea they *looked* better, but hell the first ones were supposed to be right too! and on top of it, i really didnt like the way i was treated when i wanted to bring back items that didnt fit (gee imagine that!). upon hearing my refusal, the "office manager" Kayla informs me that they must charge me a 25% restocking fee. they charged me a restocking fee for returning an item that didnt fit because the sold me the wrong one? WTMFF??! (for those of you who dont get it, that means What The Mother F**king F**k??!) She said its because they have the right ones in stock and theyre offering an exchange....i nicely tried to explain to her that i have now made two 500 mile round trips and really just dont wanna deal with them any longer and her only response was that i signed the invoice agreeing to their right to charge me said fee. yea, i did sign that, but you know what, i also wasnt expecting to get sold the wrong s**t and have to make an extra friggin 10 hour trip there. being on a time crunch, i took the money minus the restocking fee, took a business card and left.
since then, i have tried contacting their owner "daniel" (or at least thats what they say his name is) but apparently he doesnt exist. I get transferred to his office, no one picks up, and his voicemail box is full. I ask for another contact number and no one has it. I ask when he comes in and im told he may not be in for a week and a half at a time?! again, WTMMF? I have friends that own their own businesses and ALL of their employees know how to reach them if something goes wrong, and they go into THEIR business EVERYDAY (because well, lets see.....if they own it, that means that ultimately they have to deal with any and all profit/loss and therefore have....whats the word....oh yea, A VESTED INTEREST in the day to day running of their company). I am currently still trying to contact "daniel".
so do yourself a favor....if you are thinking of dealing with these clowns, DONT. dont give these shysters any of your money. cuz believe me, now that i have gone back a read crap about them, im not the first to have problems with chaser.
And chaser, please dont even bother giving some weak rebuttal. I assure you that i have no interest in getting into so post war with you. hell I dont even get on this forum hardly anymore since i sold my fc, I just thought Id do the RX7 community a favor by letting them kno how you operate so that maybe someone else can avoid the mistake i made of dealing with you. seriously tho, if you ignore this and post in this thread, dont be surprised if i dont make a response as i probably wont be on this board for a while.
06-11-11, 05:55 PM
#2
Doing the Ricky Bobby
iTrader: (1)
Join Date: Jan 2008
Location: Dallas, Texas
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
Sorry to hear of your all to common experience with these con artists...
Its a shame that rx7 club allows such a garbage vendor to be a sponsor on this forum. Everyone that has seen the scrap fiberglass/cf that they call body kits knows they are a ripoff scam company. The only thing that pales in comparison to the shitty quality of the parts is the customer service. The only reason this company is still in business of 7 parts is that they rip people off of their hard earned money by taking advantage of the "Credibility" of rx7club vendor status...
Allowing chaser to be a sponsor devalues the point of businesses sponsoring the forum to get there name out as a good source for parts. RX7club has obviously shown with chaser that if you can pay the sponsor fees, they don't care if you rip off the community they are supposed to help out. This needs to be addressed.
Its a shame that rx7 club allows such a garbage vendor to be a sponsor on this forum. Everyone that has seen the scrap fiberglass/cf that they call body kits knows they are a ripoff scam company. The only thing that pales in comparison to the shitty quality of the parts is the customer service. The only reason this company is still in business of 7 parts is that they rip people off of their hard earned money by taking advantage of the "Credibility" of rx7club vendor status...
Allowing chaser to be a sponsor devalues the point of businesses sponsoring the forum to get there name out as a good source for parts. RX7club has obviously shown with chaser that if you can pay the sponsor fees, they don't care if you rip off the community they are supposed to help out. This needs to be addressed.
06-12-11, 08:14 AM
#3
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
Sorry to hear of your all to common experience with these con artists...
Its a shame that rx7 club allows such a garbage vendor to be a sponsor on this forum. Everyone that has seen the scrap fiberglass/cf that they call body kits knows they are a ripoff scam company. The only thing that pales in comparison to the shitty quality of the parts is the customer service. The only reason this company is still in business of 7 parts is that they rip people off of their hard earned money by taking advantage of the "Credibility" of rx7club vendor status...
Allowing chaser to be a sponsor devalues the point of businesses sponsoring the forum to get there name out as a good source for parts. RX7club has obviously shown with chaser that if you can pay the sponsor fees, they don't care if you rip off the community they are supposed to help out. This needs to be addressed.
Its a shame that rx7 club allows such a garbage vendor to be a sponsor on this forum. Everyone that has seen the scrap fiberglass/cf that they call body kits knows they are a ripoff scam company. The only thing that pales in comparison to the shitty quality of the parts is the customer service. The only reason this company is still in business of 7 parts is that they rip people off of their hard earned money by taking advantage of the "Credibility" of rx7club vendor status...
Allowing chaser to be a sponsor devalues the point of businesses sponsoring the forum to get there name out as a good source for parts. RX7club has obviously shown with chaser that if you can pay the sponsor fees, they don't care if you rip off the community they are supposed to help out. This needs to be addressed.
06-12-11, 12:55 PM
#6
Doing the Ricky Bobby
iTrader: (1)
Join Date: Jan 2008
Location: Dallas, Texas
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
06-12-11, 05:52 PM
#7
All out Freak!
Join Date: Aug 2004
Location: in a little box on a stick
Posts: 2,300
Likes: 0
Received 12 Likes
on
9 Posts
Guys, I will do some checking on this one....I am not at all familiar with chaser so please bear with me. if they shouldnt be here, I will do everything I can to get them hauled out of here.
Trending Topics
06-13-11, 07:34 PM
#8
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
haha read some different forums.....zilvia.net, s2ki.com, etc....hey have a TERRIBLE REP. just wish i wouldve looked for this before hand. heres a link to my thread on vadriven (local car forum) and they are getting slammed, links left and right to similar threads. be cautious tho, the forum im linking to is roudy as hell and moves quickly.....and they dont care about profanity there haha
http://www.vadriven.com/forums/showthread.php?t=400387
http://www.vadriven.com/forums/showthread.php?t=400387
06-14-11, 07:38 AM
#11
Spanking Pcars
iTrader: (4)
Join Date: Aug 2004
Location: DFW area
Posts: 1,084
Likes: 0
Received 0 Likes
on
0 Posts
Given Chaser's wronged this member big time, my question is why did you drive??? 
The postal system/ups/fedX works well for me for these thing.
I mean, the time driving and gas alone, should have covered the shipping.
The postal system/ups/fedX works well for me for these thing.
I mean, the time driving and gas alone, should have covered the shipping.
06-14-11, 08:41 AM
#12
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
you are really mad about this?
my question is why did you drive???
06-14-11, 11:41 AM
#13
ok, that actually explains alot:
joe from chaser, word for word from vadriven "People would send us parts to make, we fix them and then send them to our factory overseas to mass produce them."
so basically, someone sends them parts, they ship them off site, and are mass produced, reusing molds etc, hence the terrible fitment, and are NEVER checked before being sent out to the customer.
i can kinda see both sides on this. joe is trying to represent a company that he should have left a LONG time ago, god knows i would have before being a rep.
the policies suck, cause the owner just wants $ and doesnt give a rip about the customer.
i say get rid of them from this forum. we dont need more people like this vendor selling terribly made mass produced parts that dont fit and require a substantial amount of fitment.
sure, does ANY aftermarket body part require fitment? yes
should the company selling the part at least TEST the fitment of at least 1 part of the batch before stocking them? i believe so.
i think at the end of all of this, its just matter of supply and demand, there is a demand, they have the supply. but they are not producing any parts that are worth the $.
and this is why ken at shineautoproject is such a god send in this industry. he cares, he produces great parts, checks fitments, and represents a good company. but for all that, you gotta pay $$. worth every penny
to the op, i have been reading up on chaser on almost every brand forum they make parts for. i think they should either re-structure and start making good stuff, or just fold up. you should not have paid a single cent for some bs restocking fee on parts that were not correct, thats just a matter of straight exchange. unless the right parts were a bit more $, then you pay the difference, that makes sense too.
Lloyd
joe from chaser, word for word from vadriven "People would send us parts to make, we fix them and then send them to our factory overseas to mass produce them."
so basically, someone sends them parts, they ship them off site, and are mass produced, reusing molds etc, hence the terrible fitment, and are NEVER checked before being sent out to the customer.
i can kinda see both sides on this. joe is trying to represent a company that he should have left a LONG time ago, god knows i would have before being a rep.
the policies suck, cause the owner just wants $ and doesnt give a rip about the customer.
i say get rid of them from this forum. we dont need more people like this vendor selling terribly made mass produced parts that dont fit and require a substantial amount of fitment.
sure, does ANY aftermarket body part require fitment? yes
should the company selling the part at least TEST the fitment of at least 1 part of the batch before stocking them? i believe so.
i think at the end of all of this, its just matter of supply and demand, there is a demand, they have the supply. but they are not producing any parts that are worth the $.
and this is why ken at shineautoproject is such a god send in this industry. he cares, he produces great parts, checks fitments, and represents a good company. but for all that, you gotta pay $$. worth every penny
to the op, i have been reading up on chaser on almost every brand forum they make parts for. i think they should either re-structure and start making good stuff, or just fold up. you should not have paid a single cent for some bs restocking fee on parts that were not correct, thats just a matter of straight exchange. unless the right parts were a bit more $, then you pay the difference, that makes sense too.
Lloyd
06-16-11, 03:44 PM
#14
Haha. Here's my story:
I ordered a bumper/sideskirts from them in November of 2009. A week later they told me the bumpers were damaged and I had to let them sit in the sun to straighten them out. They hadn't shipped yet so I said no I want my money back. Not only did they not give me my money back they charged me TWICE, then sent me 240sx side skirts.
Russ assured me a good bumper would come in within 2 months. And he would get me the correct sides. NOPE got the wrong sides again.
Finally got a bumper in November of 2010, yeah 1 year later. And it was THE WRONG one!!!!
Wrong sides, and wrong bumper after a year of waiting.
Also was a ******* hassle with my bank getting back the doubled charge since chaser didn't do anything about it.
**** Chaser.
Complaint has been filed with BBB, I suggest everyone do the same.
I ordered a bumper/sideskirts from them in November of 2009. A week later they told me the bumpers were damaged and I had to let them sit in the sun to straighten them out. They hadn't shipped yet so I said no I want my money back. Not only did they not give me my money back they charged me TWICE, then sent me 240sx side skirts.
Russ assured me a good bumper would come in within 2 months. And he would get me the correct sides. NOPE got the wrong sides again.
Finally got a bumper in November of 2010, yeah 1 year later. And it was THE WRONG one!!!!
Wrong sides, and wrong bumper after a year of waiting.
Also was a ******* hassle with my bank getting back the doubled charge since chaser didn't do anything about it.
**** Chaser.
Complaint has been filed with BBB, I suggest everyone do the same.
06-19-11, 09:16 AM
#15
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
^^friggin crazy.....yea, mine has been filed too. they said that all they can do is let chaser know that theres a complaint against them and if they dont do anything about it will negatively reflect on their rating.
06-21-11, 02:33 AM
#18
BBB is pretty much a scam now. Great in concept, poor in execution. Basically if you don't pay for a "Membership" and someone contacts them about your business, they make it sound like you are a sketchy business. It takes a LOT for them to provide a negative feedback about your business if you are a member.
06-21-11, 03:53 PM
#19
BBB is pretty much a scam now. Great in concept, poor in execution. Basically if you don't pay for a "Membership" and someone contacts them about your business, they make it sound like you are a sketchy business. It takes a LOT for them to provide a negative feedback about your business if you are a member.
06-22-11, 06:55 PM
#20
Warning / Devils advocate time
To sum it up.
You were given wrong part. They offered an exchange for the right part no extra money or penalty.
You said no, and wanted a refund. They imposed a refund penalty on you.
It sounds like this is more of a warning thread to check what they sent you because the commonly send the wrong part.
I don't see how them charging you a refund fee after you returned a product is incorrect.
You're using your driving and time as a monetary factor they should compensate you for but it was your choice to drive there.
/end devils advocate/
To sum it up.
You were given wrong part. They offered an exchange for the right part no extra money or penalty.
You said no, and wanted a refund. They imposed a refund penalty on you.
It sounds like this is more of a warning thread to check what they sent you because the commonly send the wrong part.
I don't see how them charging you a refund fee after you returned a product is incorrect.
You're using your driving and time as a monetary factor they should compensate you for but it was your choice to drive there.
/end devils advocate/
06-23-11, 09:39 PM
#21
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
not looking for compensation for my time or money. just think that it would be a good business practice to refund your customer when you've caused the problem that made them return the part. its not like i didnt want the parts and just decided to take them back. the parts were wrong and because of the way i was treated/ not wanting to chance getting more wrong parts (like the other poor guy who posted above) i just wanted to get my money back and be done with it. i think reasonable?
it just makes it worse all the driving/time/gas money i had to spend. and if i didnt drive there than it wouldve been more expensive (they said its a flat rate of $150 shipping to the lower 48) since im quite sure they would not have compensated me for return shipping and probably still would have charged me the fee. in any case, the invoice clearly says that they "reserve the right" to charge said fee, meaning its on a case-by-case basis. i think given my circumstances any half-way decent human being would have NOT charged the fee. especially considering that the parts were literally brand new. hell i even cleaned off the small smudge or two that i had caused while handling them.
06-24-11, 12:24 PM
#23
Doing the Ricky Bobby
iTrader: (1)
Join Date: Jan 2008
Location: Dallas, Texas
Posts: 137
Likes: 0
Received 0 Likes
on
0 Posts
BBB is pretty much a scam now. Great in concept, poor in execution. Basically if you don't pay for a "Membership" and someone contacts them about your business, they make it sound like you are a sketchy business. It takes a LOT for them to provide a negative feedback about your business if you are a member.
The BBB is not an objective bureau, but our government allows them to hind behind that status and extort money from companies to keep there rating as a good company. sorry, back on topic of chaser...
06-24-11, 01:09 PM
#24
better idea is file a small claims court filing. even if you don't win at least you wasted a day of their time for the pain they have been causing people with disregard to decent products and/or customer treatment. 25% restocking fee after spending hundreds in fuel and wasted time when it was their fault in the first place is bullshit, they should have been kissing your *** and offered a discount with the correct parts.
06-29-11, 01:02 PM
#25
Project P --- Pedospeed
Thread Starter
iTrader: (29)
Join Date: Apr 2007
Location: Norfolk, VA
Posts: 1,235
Likes: 0
Received 0 Likes
on
0 Posts
better idea is file a small claims court filing. even if you don't win at least you wasted a day of their time for the pain they have been causing people with disregard to decent products and/or customer treatment. 25% restocking fee after spending hundreds in fuel and wasted time when it was their fault in the first place is bullshit, they should have been kissing your *** and offered a discount with the correct parts.
i got an email from the BBB saying that chaser was notified and has yet to respond, of course.