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Old 01-12-08, 01:11 AM
  #1  
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ordering problems

hey all,

i have just reordered my shopping cart on atkinsrotary.com. the first time, i thought every thing was ok. so i sent my money. then i get this return mail in my email, it says that the address has permanent fatal errors and that my order status was incomplete. that why i ordered twice. paypal sent me an email as my receipt but im not sure that atkins got my money. and if they did get my money, can they not accept the second transaction or do i have to contact pay pal for that. thanks guys.

ryan talde.

heres the email that was sent to me.

Date: Thu, 10 Jan 2008 18:21:00 -0800 (PST)
From: "Mail Delivery Subsystem" <MAILER-DAEMON@pro32.abac.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: talderyan@yahoo.com
Subject: Returned mail: see transcript for details


The original message was received at Thu, 10 Jan 2008 18:20:55 -0800
(PST)
from xcart@localhost

----- The following addresses had permanent fatal errors -----
josh@atkinsrotary.com
(reason: 554 5.7.1 Forbidden for policy reasons)
(expanded from: josh@atkinsrotary.com)

----- Transcript of session follows -----
... while talking to [127.0.0.1]:
>>> DATA
<<< 554 5.7.1 Forbidden for policy reasons
554 5.0.0 Service unavailable

Message/delivery-status

Reporting-MTA: dns; pro32.abac.com
Arrival-Date: Thu, 10 Jan 2008 18:20:55 -0800 (PST)

Final-Recipient: RFC822; josh@atkinsrotary.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; [127.0.0.1]
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Thu, 10 Jan 2008 18:21:00 -0800 (PST)

Forwarded Message [ Download File ]
Date: Thu, 10 Jan 2008 18:20:55 -0800 (PST)
To: josh@atkinsrotary.com
Subject: AtkinsRotary.com: Initial notification for order #2537
From: talderyan@yahoo.com

HTML Attachment [ Scan and Save to Computer ]

You have received this notification from AtkinsRotary.com because you are a registered user or you or some other registered user requested some information for you from our store.

This is an order #2537 notification.




Invoice

Date: 01/10/2008
Order id: #2537
Order status: Not finished
Payment method:
PayPal (PayPal)
Delivery:
UPS Ground AtkinsRotary.com
16715 Meridain East BLDG K-A, Puyallup
98375, Washington
United States
Shop Phone Number: 1-(253)-848-7776
Fax: 1-(253)-848-3284
E-Mail: josh@atkinsrotary.com

Company:
First Name: ryan
Last Name: talde
Phone: 571-275-6853
Fax:
E-Mail: talderyan@yahoo.com
URL:

Billing Address Shipping Address

Address: 253 olympic dr
City: stafford
State: Virginia
Country: United States
Zip code: 22554

Address: 253 olympic dr
City: stafford
State: Virginia
Country: United States
Zip code: 22554


Products ordered
SKU Product Item price Quantity Total
ARE15 Atkins' Rotary Viton Oil Ring Inserts $39.95 1 $39.95
ARE81 Front & Rear Main Seal $11.45 1 $11.45
ARE85 93-95 Corner Seal Spring Set $26.40 1 $26.40
Subtotal: $77.80
Shipping cost: $12.90
Total: $90.70


Customer notes
please send tracking number if applicable. thank you.


Thank you for your purchase!
Thank you for using X-Cart shopping system

AtkinsRotary.com
Phone: 1-(253)-848-7776
Fax: 1-(253)-848-3284
URL: http://www.atkinsrotary.com


someone please help me out. i could really use that money that i hope i dont need to spend on other stuff for my rebuild. thanks.
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Old 01-12-08, 01:55 AM
  #2  
John Dillinger

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if i'm you, i will contact paypal right away. just to make sure everything going right. call and tell them what happen and tell them what u want them to do. for ur own safety, tell them that, you want to cancel everything that you order from that company. and after everything is clear. go back to the web, and correct the information and then buy back the items you want o buy at the first place
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Old 01-14-08, 01:15 PM
  #3  
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Here is your tracking # 1ZV33F700347949230

This order was only paid once and was shipped out on 01/11/2008 so you should be seeing it today..

as for the order problem my site only does this when you make pay-pal payments and I have not had the time figure out why the site does this..
FYI when you make any-paypal payments it will show up in your details and same with my side if things too..

Also if there is a doubble payment {as that does happen from time to time} the 2nd payment will be refunded with no problem...

hope this answers yous Question if not please post up and I will look into the problem\Question further..

Dan
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Old 01-14-08, 05:15 PM
  #4  
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Talde :
You did make two payment throu pay-pal for the same order and that payment has now been refunded back to you today....

please let us know if there is anythinf else we can do for you..

Dan
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