NEw Power FC members who think about cutting the pins WARNING
01-26-04, 09:29 PM
#26
Originally posted by Rx-7$4$me
NO Jason didnt tell me to cut the pins, Xavier from rx-7 told me to cut the wires.
The other reason I was upset was the fact that I ordered a commander with the power FC and cancelled it once I found out they were on backorder ( he didnt tell me, found out when my PFC came commanderless) And to this date he still hasnt recredited me the money after telling him to do so on more then 3 occasions.
So not only do I have that, but also the interest of the unpaid commander.
So wheres my credit Jason?
NO Jason didnt tell me to cut the pins, Xavier from rx-7 told me to cut the wires.
The other reason I was upset was the fact that I ordered a commander with the power FC and cancelled it once I found out they were on backorder ( he didnt tell me, found out when my PFC came commanderless) And to this date he still hasnt recredited me the money after telling him to do so on more then 3 occasions.
So not only do I have that, but also the interest of the unpaid commander.
So wheres my credit Jason?
I also got a response today about fixing the PFC and they cant do it. They looked at that option when they had the PFC.
Jason
01-26-04, 09:58 PM
#27
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Originally posted by rex u.k
Thats real **** service from Apexi, seems like they're all ****, Greddy,HKS,Apexi,all of them are a bunch of *******, considering the money we spend on their products you would think they would give some sort of toss but they're a bunch of *********.
Anyway i hope sincerely that you find some ressolve.
Also i think there are some vendor(s) who pull the pins before they sell them to their punters, SR i think? feel sorry for you boys if anything plays up on your pfc.
Thats real **** service from Apexi, seems like they're all ****, Greddy,HKS,Apexi,all of them are a bunch of *******, considering the money we spend on their products you would think they would give some sort of toss but they're a bunch of *********.
Anyway i hope sincerely that you find some ressolve.
Also i think there are some vendor(s) who pull the pins before they sell them to their punters, SR i think? feel sorry for you boys if anything plays up on your pfc.
I think we should collectivley tell Apexi that they need to bite the bullet and take care of the FD community a little better than this. Anyone got any ideas? Customer service phone #? Presidents address? Any one own any of the stock?
This sucks big time. I remember your original post about the issue.
01-26-04, 10:40 PM
#28
I can see both sides of the story. I wish there was more I could do on this end.
I have had to send 3 Power FC's to Apex for issues and all three took months to look at. From what I have been told there is only a 30 day warrenty on the PFC. They say that if its working out of the box then there shouldnt be any problems with it unless the customer screws it up. I was also told that the majority of warrenty issues are sent back to Japan to get resolved. They dont have the resources here to handle these things.
Jason
I have had to send 3 Power FC's to Apex for issues and all three took months to look at. From what I have been told there is only a 30 day warrenty on the PFC. They say that if its working out of the box then there shouldnt be any problems with it unless the customer screws it up. I was also told that the majority of warrenty issues are sent back to Japan to get resolved. They dont have the resources here to handle these things.
Jason
01-26-04, 10:47 PM
#29
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I agree, very eloquently put - I'm surprised you guys from the States even understood, do you know what ******* and tossers do ?
Joking apart, I was at the Tokyo Auto salon a couple of weeks ago and spent some time on the Apex stand talking to one of the Directors. His name is :-
Satoru Nakanishi
Head Office : 1-17014, Tanashiota, Sagamihara City,
Kanagawa, 229-1125, Japan
TEL 81 42 778 3991 FAX 81 42 778 4495
His business card says he is responsible for Business Administration probably meaning he is responsible for planning, finance, HR etc.
Write directly to him - maybe he can do something, if he values his export market, he should............
Joking apart, I was at the Tokyo Auto salon a couple of weeks ago and spent some time on the Apex stand talking to one of the Directors. His name is :-
Satoru Nakanishi
Head Office : 1-17014, Tanashiota, Sagamihara City,
Kanagawa, 229-1125, Japan
TEL 81 42 778 3991 FAX 81 42 778 4495
His business card says he is responsible for Business Administration probably meaning he is responsible for planning, finance, HR etc.
Write directly to him - maybe he can do something, if he values his export market, he should............
01-27-04, 12:25 AM
#30
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Okay Jason you must have just credited it then..we called the credit card company today and there was no recredit yet. But I'll take your word on it that you have indeed credited it.
CPa7man I have an idea. Thank you very much for that address.
What I plan on doing is writing a letter to him about my current situation and how the Rx-7 community responded to it. Im going to send out some sort of petition or some sort of thing to sign and or add your name to it so that we could speak as a whole.
Its up to everyone if they are willing to help me. Maybe if we worked as the entire rx-7 forum community we could get them to do somthing.
CPa7man I have an idea. Thank you very much for that address.
What I plan on doing is writing a letter to him about my current situation and how the Rx-7 community responded to it. Im going to send out some sort of petition or some sort of thing to sign and or add your name to it so that we could speak as a whole.
Its up to everyone if they are willing to help me. Maybe if we worked as the entire rx-7 forum community we could get them to do somthing.
01-27-04, 08:48 AM
#32
I won't let go
Mine does (did anyway until I pulled it).
I'd imagine that if something did short out and it was, say, the CPU itself, then maybe it's not feasable for them to fix it. After all, that's what you're really paying for to begin with anyway.
Jason, I'm curious. Did they give an indication why they couldn't fix it? Did they even determine (sp) what was wrong with it? If they said they can't, I'd have to assume that they did some troubleshooting and made a determination on what the issue was.
I'd imagine that if something did short out and it was, say, the CPU itself, then maybe it's not feasable for them to fix it. After all, that's what you're really paying for to begin with anyway.
Jason, I'm curious. Did they give an indication why they couldn't fix it? Did they even determine (sp) what was wrong with it? If they said they can't, I'd have to assume that they did some troubleshooting and made a determination on what the issue was.
01-27-04, 10:49 AM
#34
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Why do you have to cut the pins...or the harness....I am taking the assumption that...has like a 15 pin serial, and the harness is a 9 pin serial...or something to the effect like that...
Ty
Ty
01-27-04, 10:59 AM
#37
A'PEX Integration, Inc.
330 W. Taft
Orange, CA 92865
(714) 685-5700 Phone
(714) 685-5701 Fax
Business Hours
Monday - Friday
9:00a.m. - 6:00p.m. PST
Perhaps multiple letters, or some calls to the right people can help as well. I'm sure you have this information, but if you don't here it is from their website. Its a start...
It does sound odd that they have no way of repairing the unit (even though they had less difficulty identifying the main problem as not being their fault), and it seems more like they are just placing your situation on the low priority list. Aside from your letter, perhaps being more aggressive with the "why" it cannot be repaired would be a good idea, either from the domestic supplier, or Japanese (should it have to be shipped over to be repaired).
In all honesty though, you are going to invest something into this, and its either time, money, or both. As there are two "faults" here (one of which you cannot win), just be sure to choose what is really worth pursuing.
330 W. Taft
Orange, CA 92865
(714) 685-5700 Phone
(714) 685-5701 Fax
Business Hours
Monday - Friday
9:00a.m. - 6:00p.m. PST
Perhaps multiple letters, or some calls to the right people can help as well. I'm sure you have this information, but if you don't here it is from their website. Its a start...
It does sound odd that they have no way of repairing the unit (even though they had less difficulty identifying the main problem as not being their fault), and it seems more like they are just placing your situation on the low priority list. Aside from your letter, perhaps being more aggressive with the "why" it cannot be repaired would be a good idea, either from the domestic supplier, or Japanese (should it have to be shipped over to be repaired).
In all honesty though, you are going to invest something into this, and its either time, money, or both. As there are two "faults" here (one of which you cannot win), just be sure to choose what is really worth pursuing.
Last edited by Shinobi-X; 01-27-04 at 11:02 AM.
01-27-04, 11:21 AM
#38
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Rx-7$4$me-
Doing all of that work which you mentioned will only be wasting your time; no matter how unfortunate is is.
Your best bet would be to call them directly and speak to a person in charge. Never speak to underlings. Be diplomatic and seek a resolution; not a free ride. If you go into it with a "free ride" mentality, then you are now not only wasting your time but theirs.
A'pexi sells products for a profit, hence the idea that they are a business. When a customer takes one of their products and breaks the electrical components with no given direction to even remotely perform that type of activitiy; then the customer has blatently acted solely in the distruction of their product. Therefore A'pexi isn't liable by any means (morally or legally) to provide that customer a FREE unit. If they were to accomidate your request, then A'pexi would soon to be out of business.
With all that set aside, could there have been an additional/different reason your PFC has failed? Sure there is that possibility. Yet, everyone that offered the insight to this information on this forum to say this has no credability to the situation. No one can provide electrical diagrams to show why this is occuring, why it isn't possible a short from the cut pins caused the problem, etc. The only source that could provide that sort of information did; and you know the answer to that.
At this point I again suggest you contact someone in charge and look for a resolution. A resolution will be at your expense, for a solution to resolve the problem without buying a brand new unit.
Doing all of that work which you mentioned will only be wasting your time; no matter how unfortunate is is.
Your best bet would be to call them directly and speak to a person in charge. Never speak to underlings. Be diplomatic and seek a resolution; not a free ride. If you go into it with a "free ride" mentality, then you are now not only wasting your time but theirs.
A'pexi sells products for a profit, hence the idea that they are a business. When a customer takes one of their products and breaks the electrical components with no given direction to even remotely perform that type of activitiy; then the customer has blatently acted solely in the distruction of their product. Therefore A'pexi isn't liable by any means (morally or legally) to provide that customer a FREE unit. If they were to accomidate your request, then A'pexi would soon to be out of business.
With all that set aside, could there have been an additional/different reason your PFC has failed? Sure there is that possibility. Yet, everyone that offered the insight to this information on this forum to say this has no credability to the situation. No one can provide electrical diagrams to show why this is occuring, why it isn't possible a short from the cut pins caused the problem, etc. The only source that could provide that sort of information did; and you know the answer to that.
At this point I again suggest you contact someone in charge and look for a resolution. A resolution will be at your expense, for a solution to resolve the problem without buying a brand new unit.
01-27-04, 11:53 AM
#40
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Apex has a small staff in their U.S. dept. Most of these companies do. I have a friend that works at Tanabe and a friend used to work at Apex. They usually will help a person out. Like Red Rx7 stated above call them directly, because going through someone else they will never get the point across that you can to the company.
01-27-04, 09:14 PM
#43
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Originally posted by Jason
Are you kidding me! If I did that on every warrenty issue I would be out of business.
The situation does suck, but there isnt much I can do. Apexi's argument is it doesnt matter if the commander caused it to short out, as soon as they saw the pins cut they werent going to touch it.
For those thinking of cutting the pins, DONT! Voids the warrenty.
Jason
Are you kidding me! If I did that on every warrenty issue I would be out of business.
The situation does suck, but there isnt much I can do. Apexi's argument is it doesnt matter if the commander caused it to short out, as soon as they saw the pins cut they werent going to touch it.
For those thinking of cutting the pins, DONT! Voids the warrenty.
Jason
good luck.
P.S.
I just fucked up my engine harness by cutting off all the unused solenoid connectors and now my "idle control valve" doesnt have 12v anymore. That was a $550 mistake on my part. In other words, we all do dumb costly **** every once in a while.
01-27-04, 10:15 PM
#45
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Donny, No one can argue with your statement. I am a small business owner and I can understand the issues. But to compare Jason's business or mine to Apexi is crazy. Sometimes customer service means that even if your right and the customer is the one that screwed up, as in this case, you have to do the right thing. Find a way to fix the damm thing or offer her a refurbished model in trade for a fair price. As a CPA and a corporate CFO for 19 years we had an account code called "Customer Relations" I think this is the kind of case where such should be used. I'm sure Jason helps people out like this all the time. I do it in my business. Its just not worth the bad press. This is an Apexi product and they should fix it or offer some solution to the customer that pays the salaries and overhead so that the corporation can exist. IMHO.
01-28-04, 01:57 AM
#46
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Thread Starter
Originally posted by cpa7man
Donny, No one can argue with your statement. I am a small business owner and I can understand the issues. But to compare Jason's business or mine to Apexi is crazy. Sometimes customer service means that even if your right and the customer is the one that screwed up, as in this case, you have to do the right thing. Find a way to fix the damm thing or offer her a refurbished model in trade for a fair price. As a CPA and a corporate CFO for 19 years we had an account code called "Customer Relations" I think this is the kind of case where such should be used. I'm sure Jason helps people out like this all the time. I do it in my business. Its just not worth the bad press. This is an Apexi product and they should fix it or offer some solution to the customer that pays the salaries and overhead so that the corporation can exist. IMHO.
Donny, No one can argue with your statement. I am a small business owner and I can understand the issues. But to compare Jason's business or mine to Apexi is crazy. Sometimes customer service means that even if your right and the customer is the one that screwed up, as in this case, you have to do the right thing. Find a way to fix the damm thing or offer her a refurbished model in trade for a fair price. As a CPA and a corporate CFO for 19 years we had an account code called "Customer Relations" I think this is the kind of case where such should be used. I'm sure Jason helps people out like this all the time. I do it in my business. Its just not worth the bad press. This is an Apexi product and they should fix it or offer some solution to the customer that pays the salaries and overhead so that the corporation can exist. IMHO.
01-28-04, 02:14 AM
#47
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Yes, Apex should fix all the product that they sell...
Rx-7$4$me maybe you could attach all our name and send a letter to their manager or something...... i will back you up... whatever you want us to do, if we could.
By the way, do you know is the Commander problem or just the PFC problem with plugged with commander. If the PFC problem, does the FC-Datalogit system will help on it. FC-Datalogit system will change the setting in PFC ?
Rx-7$4$me maybe you could attach all our name and send a letter to their manager or something...... i will back you up... whatever you want us to do, if we could.
By the way, do you know is the Commander problem or just the PFC problem with plugged with commander. If the PFC problem, does the FC-Datalogit system will help on it. FC-Datalogit system will change the setting in PFC ?
01-28-04, 02:32 AM
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01-28-04, 09:44 PM
#49
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Re: NEw Power FC members who think about cutting the pins WARNING
Originally posted by Rx-7$4$me
Hello everyone , I havent posted in quite a long time because I've been so upset with my current circumstances that I didn't even want to think about RX-7's.
About 4 months ago I purchase a Power FC and commander from Jason at Rx-7 store. I recieved the Power FC a week later Commander-less (because Jason didnt tell me they were out of stock and I got to find out the fun way) and installed it in my car. I cancelled the Commander order from Rx-7 store and ordered it from Gotham racing and recieved it in 4 days. The Powe.r FC ran fine and I loved it. Then all hell broke loose.
When I recieved the the Commander 4 days later from gotham racing, I plugged it in and tried to start my car, and all helll broke loose as my entire motor filled with fuel to the extent of pouring out my intakes. Some of you may remember a previous post about this happening. It turns out my ECU shorted out when the Commander was plugged into it. I had cut the pins, and cut the wires on my harness (rx-7stores suggestion when I was having the flooding problems)
I called Jason told him the problem, and he had me send it back to XS engineering. This was around October 15th 2003. I sent it back, and awaited the diagnosis and what was to be done to my ECU.
I rarely got any sort of response from Jason other then " I dont know whats happening," "Idont know why its taking so long" You should get it back soon " etc etc etc. This happened every week or so. I waited for 4 long months and still had no ECU.
Finally one day I recieved a PM from Jason telling me the Power FC was on its way back to him from Apexi. Apexi (supposedly, dont know if he didnt want to break me the news or somthing) that they were finished with it and sending it back.
Finally after 4 months my ecu was returning!! I got it back on a cold day In January and plugged it back into my car. GREAT DAY I thought.
I put it on, turned the key to on and low and behold the fans came on ( Power Fc telling you somthing is wrong ) Try to crank the motor and the same thing happens. 4 months and my ecu wasnt even touched it appears.
I call Jason up furious and his comment was
Jason > "Was there anything written on the Diagonosis and repair sheet from Apexi?:
Me >> no why?
Jason " yeah thats what I thought, they didnt tell me that they did any work to it "
I remained silent after this
Jason " let me call them and find out what they did to it, call me back in 20 min"
so I did and He had nothing but bad news to tell me. It turns out that my warrenty was not being backed up, and they were not going to fix my shorted out Power FC because I CUT THE PINS instead of hacking up my precious wiring harness like hundreds of people choose to do. Apexi's claim was that it shorted out because I pulled one of the pins slightly when I was cutting them, and it made contact with another pin. This is bullshit. Why you ask? Because...
one. There isnt even an electrical signal going through the pin that touched the other one because the pins cut.
Two, I opended the power FC and the PINS arent even touching like they claim ( I'll post pics soon )
Three, the POWER FC was running perfectly untill I got the commander and installed the commander.
So basically their claim made no sense, and It turns out they wont repair it because they dont want to, and wont because I "voided the warrenty by cutting the pins".
So I talk to Jason, and he is trying pull some strings.
However, he tells me that he thnks there is only one guy that works in the repair department in a multimillion (billion? ) dollar company and he doesnt even think they repair power FC.s right. I dont even know what to believe anymore bcause this all sounds so fishy.
So not only am I out a Power FC (900)$ thats sitting in front of me collecting dust, but from Rx-7 stores advice I also cut my wiring harness to make sure the pins were not still making a connection or some crap.
Now it seems like im being fed bullshit and that my ecu wont even be repaired.
This is simply a fair warning to those who buy power FC"s and debate weather or not to cut the pins or cut the wires on the main harness. Cut the pins and you risk going through this horrible situation that I am in.
I also ask for any advice, or any information on Where I can get my Power FC repaired. Please any suggestions or ideas would be greatly appreciated.
Thank you
Pics coming soon.
Hello everyone , I havent posted in quite a long time because I've been so upset with my current circumstances that I didn't even want to think about RX-7's.
About 4 months ago I purchase a Power FC and commander from Jason at Rx-7 store. I recieved the Power FC a week later Commander-less (because Jason didnt tell me they were out of stock and I got to find out the fun way) and installed it in my car. I cancelled the Commander order from Rx-7 store and ordered it from Gotham racing and recieved it in 4 days. The Powe.r FC ran fine and I loved it. Then all hell broke loose.
When I recieved the the Commander 4 days later from gotham racing, I plugged it in and tried to start my car, and all helll broke loose as my entire motor filled with fuel to the extent of pouring out my intakes. Some of you may remember a previous post about this happening. It turns out my ECU shorted out when the Commander was plugged into it. I had cut the pins, and cut the wires on my harness (rx-7stores suggestion when I was having the flooding problems)
I called Jason told him the problem, and he had me send it back to XS engineering. This was around October 15th 2003. I sent it back, and awaited the diagnosis and what was to be done to my ECU.
I rarely got any sort of response from Jason other then " I dont know whats happening," "Idont know why its taking so long" You should get it back soon " etc etc etc. This happened every week or so. I waited for 4 long months and still had no ECU.
Finally one day I recieved a PM from Jason telling me the Power FC was on its way back to him from Apexi. Apexi (supposedly, dont know if he didnt want to break me the news or somthing) that they were finished with it and sending it back.
Finally after 4 months my ecu was returning!! I got it back on a cold day In January and plugged it back into my car. GREAT DAY I thought.
I put it on, turned the key to on and low and behold the fans came on ( Power Fc telling you somthing is wrong ) Try to crank the motor and the same thing happens. 4 months and my ecu wasnt even touched it appears.
I call Jason up furious and his comment was
Jason > "Was there anything written on the Diagonosis and repair sheet from Apexi?:
Me >> no why?
Jason " yeah thats what I thought, they didnt tell me that they did any work to it "
I remained silent after this
Jason " let me call them and find out what they did to it, call me back in 20 min"
so I did and He had nothing but bad news to tell me. It turns out that my warrenty was not being backed up, and they were not going to fix my shorted out Power FC because I CUT THE PINS instead of hacking up my precious wiring harness like hundreds of people choose to do. Apexi's claim was that it shorted out because I pulled one of the pins slightly when I was cutting them, and it made contact with another pin. This is bullshit. Why you ask? Because...
one. There isnt even an electrical signal going through the pin that touched the other one because the pins cut.
Two, I opended the power FC and the PINS arent even touching like they claim ( I'll post pics soon )
Three, the POWER FC was running perfectly untill I got the commander and installed the commander.
So basically their claim made no sense, and It turns out they wont repair it because they dont want to, and wont because I "voided the warrenty by cutting the pins".
So I talk to Jason, and he is trying pull some strings.
However, he tells me that he thnks there is only one guy that works in the repair department in a multimillion (billion? ) dollar company and he doesnt even think they repair power FC.s right. I dont even know what to believe anymore bcause this all sounds so fishy.
So not only am I out a Power FC (900)$ thats sitting in front of me collecting dust, but from Rx-7 stores advice I also cut my wiring harness to make sure the pins were not still making a connection or some crap.
Now it seems like im being fed bullshit and that my ecu wont even be repaired.
This is simply a fair warning to those who buy power FC"s and debate weather or not to cut the pins or cut the wires on the main harness. Cut the pins and you risk going through this horrible situation that I am in.
I also ask for any advice, or any information on Where I can get my Power FC repaired. Please any suggestions or ideas would be greatly appreciated.
Thank you
Pics coming soon.
you do know that there is a rotary shop in your area do you? if not, it's call " A-Spec Tuning " located in Addison, IL. from what i've know they Had ton's of PFC and commanders in stock 3 months ago. they installed my PFC and tunned it for me and was running PERFECT until i switched to a Microtech which they installed for me and running awsome as well. good luck
mikey
01-28-04, 09:53 PM
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Also, you can't really blame Apexi for the problem you're having because if i remember correctly in your manual under "warning" it stated that under any circumstanes if the PFC was cracked open or in your case, ( cut the pin ) it will void the warranty.