How long does a turbo rebuild take when done by a highly reputable turbo rx-7 company? A company that ill leave nameless until this all plays out has had my turbos for nearly 7 weeks and they cant tell me anything other than the secondary needs rebuilt, which i already knew and told them that when i sent them in. Just wondering if this is abnormal or not since this is the first time ive had anything like this done.

 

Not counting Turnaround time, usually a week. I did my twins in one day - easy

later

 

so like 3 weeks tops is what im getting. A week shipping if your way away, took 1 day for my turbos to get to them, and a week to get them back and a week work time. So theyre 4 weeks over. Now im starting to get a little upset.

 

Well shoot man....spit it out! WHO is the offending company? We can turn the wrath of the entire community against them...lol!
That is far, FAR too long to have your turbos, unless they told you up front they were really booked up and it would take a while.
Gah.....I hate dealing with companies like this.

 

yea, i wanna see how it all plays out before i say anything, dont want them getting mad and screwing me over or anything in case they read this stuff.

Anyways, heres detailed story.

Sent turbo in because secondary was shot. I send them in so they can see if they will be covered by the year warranty. They got them on a tuesday and i called them and said, hey got my turbos, how long before i should expect to hear from you. They reply with "we will call you by the end of 2 weeks."

2 and a half weeks go by and i call friday night shortly before close. They say "uhhh, we'll call you midweek and let you know whats going on" so i say ok

so wednesday passes and it gets to friday again. I call nearing close and he says "uhh just a second" and was gone for about 5 minutes. He finally comes back and says "yea the secondary turbo needs rebuilt. We will call you mid-week and let you know if its covered under the warranty".

At this point im pretty pissed because i sent it in knowing it needed rebuilt and im pretty sure in those 5 minutes he walked, looked for shaft play, came back and told me what i already knew. I wanted to know if the warranty was covering it.

Well mid-week passes and i call friday afternoon again and he tells me "its a no fault no fault case on the warranty" and i ask what that means and he says "its not your fault they broke but its not ours so it wont be covered completely" So i ask what that means and he says that they will cover part and ill have to cover part. So i tell him to find out how much it will cost me because im not sure i can afford it right now. He says ok, we will call you midweek.

So midweek passed, friday arrived, no answer, leave a message. No phonecall back to the message i left. So today i call and finally talk to someone. He says the guy who knows will call me in 10 minutes

2 and a half hours later i call back, pretty pissed off but keeping my cool. He says we're waiting to hear back from a guy working on it. and i ask why and he says "well they ordered new housings but we didnt authorize it so we need to see where your turbos are and whats happening, we will call you. Dont know when".

So again im pretty pissed. Now i have no idea when i should call back, ill probably give them till wednesday afternoon. but i really feel this whole ordeal is because they figured "we wont be getting much money outta him so put it on the back burner".

 

its because they will have to put money in it to fix so you are right.. they put it on the back burner.imo

 

So i called them today and finally got some info. Apparently parts for rebuilding the stock turbos are very hard to get so its going to take awhile. They are supposed to call me tomorrow and tell me a price estimate. They're supposed to cover some under warranty and ill have to cover the rest.

So are parts really that hard to come by? I think all i would need is turbines, bearings, housing for the secondary turbo.

 

turbine wheels are hard to get, the rebuild kit is not, its not something that most turbo related places aren't going stock however..

 

i think i woulda bought replacement twins by now;

 

i dropped my t78 tursday and got it back monday the week after! just because the turbo is japanese so i had to wait for parts, till i finished it!

 

There seems to be a fair amount of this sort of thing going on lately. Usually with the OP not wanting to identify the offending company. My opinion is this: Call them back, and explain your frustration with the lack of communication on their part. Make sure that they understand that weeks went by before you got any information, and that you couldn't even get someone to return your calls. Demand that they cover the repair completely because of this. If they don't agree, kindly tell them that your sorry to hear that, and that you will be informing the RX7 club of your dissatisfaction with the service you received. Then, come back and update the thread with the results.

Most legitimate business owners will recognize that it is in their best interest to make you happy, and will usually work with you if what you want is reasonable. I think that this is a reasonable request based on the service you have received thus far.

That's my .02 at least.....

 

So yea, i started getting annoyed because they kept saying they would call me by a certain time and not once did they call so ive called everyday for a few days now. Today i finally got something out of them.

The reason the turbos went was because the secondary turbo was seeing more pressure than the primary which caused it to go out of spec and eventually go. This makes no sense to me because its not like they are non-sequential, does the pressure one see's really compare to the pressure the other does in any meaningful way?

So i ask how much... $895. The rebuild for both turbos the first time was nearly $1600 and theyre telling me that the secondary plus a few parts for the primary that they say was damaged from the secondary is 895. so aparently they arent covering any of it.

I basically just lost 2 months of driving my seven to be dicked around and screwed over on a price. WEAK.

So if anyone has a set of twins for sale lemme know.

 

and to top it off it snowed today

 

Oh yea...

A-Spec Tuning

 

so my post with the price was 11-28. I told them that day to send me my stuff back.

Well in late december, so nearly a month later, i call and ask where my turbos are. They say you should have them and i of course say well i dont. He says he will find out and call right back. couple days go bye and i call again and ask what the hell. He says hold on ill run down and check. So hes gone for a few minutes comes back and says they forgot to ship them out and theyll send them that day.

So two weeks go by and i call a couple days ago. Hey i still havent goten my turbos i say. Well lemme see what i can find out he responds with. Like 6 hours go bye so i call him. He says oh yea i called the turbo house and they still have them but thell ship them out, they thought you wanted them fixed still.

So wtf, one time he just has to run across the shop, another time he has to call the turbo house. I am really begining to wonder if they even have my turbos or what the hell is going on. I called them today and they said they have them in their possession now and will be sending htem out. Im going to call on monday to make sure since they seem to incompitent to do anything right so far.

So basically A-spec is a really shitty company to do business with in my experience. Maybe you get treated differently if your paying for something and not trying to get it covered under warranty, but it seems that they wouldnt treat me like **** like this since they already have the money from the rebuild the first time.

I have honestly never had more trouble with a company than this. It took 2 months for them to even look at my turbos and now its almost taken 2 more months just to ship them back to me.

 

Well, this is one of the reasons that Bryan at BNR will no longer use the stock CHRA's as the parts are nearly impossible to find (and take forever when you do).

 

main reason no will point the finger is because the thread will be pulled off the site or closed most of the time just like my thread about pineapple.

all they will say is call the company its between you and them bla bla bla.

i think it bull if you ask me, that you would or should have to call them to get them to do there job in the first place.
if theres a problem then tell the damn customer!

 

I rebuilt my turbo locally. Last week I dropped them and picked up yesterday. He even had almost new (no cracks at all) manifold in his closed.

 

So now hes saying i owe them over 60 dollars for shipping fees and other stuff. I just got my new set of turbos in from a forum member so i might just say **** it and let them keep the fucked up turbos so i dont have to pay. Personally i think they should cover the cost of shipping since they did snake their way out of covering anything.

So on a good note, new turbos are on and motor will be going back in tomorrow.

 

file a claim in small claims court for the amount they quoted to repair them the $895. and print this thread off as documents supporting your claim. there is no judge in north america that will not be able to see they are avoiding coverage under warranty and giving you undue negligence for your repair. this is criminal and you need like most owners to start fighting back against these shops that have a virtual monopoly on rotaries.

The truth is your experience is not the exception as you would like to believe, most shops that specialize in rotaries realize how big and specialized their market is and don't really care about customer service because there is always another customer who desperately needs their services to fill your place.

 

I told him to send me detailed info with my turbos as to why they arent covered. He says they were already out of warranty. The invoice from when they were rebuilt was dated nearly 2 months after they originally got my turbos. So we will see what info he gives me and i will go from there.