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Rotor Piston Motorsports (RPM) **CAUTION**
DO YOUR RESEARCH FIRST (unlike me). I’m not going to say anything bad, but I will summarize my experience and let you make the call. Paid for a 20b motor in full, with a 2 week estimated time of picking up motor from 3rd party seller. 2 weeks progressively turned into 4 months. Each week after previous stated deadline, I had to reach out for updates to see what was going on. I was told many times “this weekend I’m getting it”. I was also told many times, seller has money, money in hand, going to pick up motor and each time ended with another excuse as to why he couldn’t get the motor. Fast forward 4 months later, it turns out seller sold all of his motors (true story) a couple weeks prior to the 4 month mark and there was no engine. I was told the seller was wired money by RPM to hold motor and through other sources and the 3rd party seller directly, it was found the seller never saw any money, never knew of any motor reservation or planned pick up of 20b motor from RPM shop owner. So what exactly was going on in the 4 month wait time? Your guess is as good as mine. Luckily a refund was agreed upon and it only took 1 month and 3 separate transactions to get my full refund. When contradicting stories were brought to the attention of the owner I was met with the rebuttal “it was just easier to text you that (a lie) instead of explain (the truth)”. Keep in mind I ALWAYS called first with no answer followed by a text because voicemail box is full and usually answered with a text message instead of a phone call. That was my experience. I encourage you to reach out to the rx7 community and do your research before choosing an engine builder of any sort not just RPM. Also after reading my review I left on their google website he resorted to name calling instead of discussing it with me (reviews can be edited). Very professional. I have also heard multiple stories just as bad if not worse directly from other customers. Just be careful.
https://cimg4.ibsrv.net/gimg/www.rx7...69cd66b6b.jpeg |
Yeah. Guy is an idiot scammer and takes peoples money to keep the scam going, just barely finishing one project and by the time he gets to the next, already spent the money, so then preys on the next customer to complete it.
Love how he throws it back at you, completely ignoring that he had your money for 4 months and lied the whole time about having an engine. Also, look at his subframe kit, apparently can't weld very well either haha. |
Originally Posted by TwinCharged RX7
(Post 12532483)
Yeah. Guy is an idiot scammer and takes peoples money to keep the scam going, just barely finishing one project and by the time he gets to the next, already spent the money, so then preys on the next customer to complete it.
Love how he throws it back at you, completely ignoring that he had your money for 4 months and lied the whole time about having an engine. Also, look at his subframe kit, apparently can't weld very well either haha. |
I think there's an easy way to solve problems like this. Money goes into escrow. Buyer and seller agree on price and delivery. Once that happens, the money goes into the escrow account, only to be paid upon delivery. Now the seller / shop has promised funds that are proven to be there, and the buyer can pull money back if the delivery date is exceeded or no progress happens. If any seller cannot agree to that, it should be a Texas-sized red flag!
I would NEVER just pay someone 10s of thousands of dollars, up front, for anything. At least not for something you don't need to survive. As a community, we should all demand this practice. Especially you guys with particularly deep pockets! |
I had a problem with their tuner earlier this year. He screen shot and posted some of my pictures on his Instagram trying to pass it as HIS work. I confronted him about it and he tried to justify it. It turned into a thing where he tried to flip it and say I was a scammer and everyone needs to be careful around me.
one of his employees jumped on the train too and started saying I was scammer as well. I called the shop, spoke to the owner, explained the situation and he shut all that down for me. I have also heard of the name changing and the law suits and the other evil things as well. No experience on that side but the tuner, right brain design, is a very toxic individual. |
Originally Posted by cr-rex
(Post 12532598)
I had a problem with their tuner earlier this year. He screen shot and posted some of my pictures on his Instagram trying to pass it as HIS work. I confronted him about it and he tried to justify it. It turned into a thing where he tried to flip it and say I was a scammer and everyone needs to be careful around me.
one of his employees jumped on the train too and started saying I was scammer as well. I called the shop, spoke to the owner, explained the situation and he shut all that down for me. I have also heard of the name changing and the law suits and the other evil things as well. No experience on that side but the tuner, right brain design, is a very toxic individual.
Originally Posted by quichedem
(Post 12532594)
I think there's an easy way to solve problems like this. Money goes into escrow. Buyer and seller agree on price and delivery. Once that happens, the money goes into the escrow account, only to be paid upon delivery. Now the seller / shop has promised funds that are proven to be there, and the buyer can pull money back if the delivery date is exceeded or no progress happens. If any seller cannot agree to that, it should be a Texas-sized red flag!
I would NEVER just pay someone 10s of thousands of dollars, up front, for anything. At least not for something you don't need to survive. As a community, we should all demand this practice. Especially you guys with particularly deep pockets! |
Originally Posted by cr-rex
(Post 12532598)
I had a problem with their tuner earlier this year. He screen shot and posted some of my pictures on his Instagram trying to pass it as HIS work. I confronted him about it and he tried to justify it. It turned into a thing where he tried to flip it and say I was a scammer and everyone needs to be careful around me.
one of his employees jumped on the train too and started saying I was scammer as well. I called the shop, spoke to the owner, explained the situation and he shut all that down for me. I have also heard of the name changing and the law suits and the other evil things as well. No experience on that side but the tuner, right brain design, is a very toxic individual. As for RPM, a good friend of mine got the same BS excuses like everyone else did. Ultimately, I convinced her to get her car and everything out of there, get her money back and finish it on HER terms. Bottom line is scammy people do the bare minimum so they can keep on scamming. Then they play the victim when called out on it. It's a common behavior pattern for Narcissistic Personality Disorder. |
Originally Posted by cr-rex
(Post 12532598)
I had a problem with their tuner earlier this year. He screen shot and posted some of my pictures on his Instagram trying to pass it as HIS work. I confronted him about it and he tried to justify it. It turned into a thing where he tried to flip it and say I was a scammer and everyone needs to be careful around me.
one of his employees jumped on the train too and started saying I was scammer as well. I called the shop, spoke to the owner, explained the situation and he shut all that down for me. I have also heard of the name changing and the law suits and the other evil things as well. No experience on that side but the tuner, right brain design, is a very toxic individual. https://cimg3.ibsrv.net/gimg/www.rx7...143f15228.jpeg https://cimg5.ibsrv.net/gimg/www.rx7...7284c264b.jpeg https://cimg8.ibsrv.net/gimg/www.rx7...1d1e2987c.jpeg https://cimg9.ibsrv.net/gimg/www.rx7...7edabba7d.jpeg https://cimg3.ibsrv.net/gimg/www.rx7...49296263cd.jpg https://cimg8.ibsrv.net/gimg/www.rx7...194a23676b.jpg Next post will expose the whole story... Uno Momento Por Favor. |
https://cimg3.ibsrv.net/gimg/www.rx7...8a7d010d5e.jpg
https://cimg4.ibsrv.net/gimg/www.rx7...e5b2eeec2c.jpg https://cimg5.ibsrv.net/gimg/www.rx7...5f3526c311.jpg There's the story. The dude's job was to swap a turbo and he goes on in his Instagram stories claiming to have built and tuned the car. None of us were having it that way. Now that Josh had to redo your shoddy work by himself and fix the leaks and damages you created, we'll finally be able to hit the dyno again in coming months. Good work, Bucko. Stick to detailing, Mr. Full Detail Automotive. |
Nice... now we're getting off topic. Make a new thread and we can hash it all out.
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Okay people, I'm gonna stop this before it turns into a butthurt fest. I've discussed it privately with both CR-Rex and GucciBravo, determined what happened along with how it happened based on the evidence. What I will say publicly is that either lack of exhaust sealing or improper torque was the culprit that killed the compressor housing. As there was no evidence presented the vehicle's condition before the involvement of "Full Detail Automotive", the condition could not be reasonably disputed after FDA was involved.
Therefore, it is settled. For this reason, I am going to ask both of you to refrain from posting again about it here as it is no longer relevant to the matter at hand (RPM Motorsports). Now back to our regularly scheduled program. |
Originally Posted by cr-rex
(Post 12532626)
Nice... now we're getting off topic. Make a new thread and we can hash it all out.
Listen... I want everyone to succeed and do well in their given field to the best of their abilities, but you need to understand that the work you completed was a simple task of swapping a turbo, not building a car. You didn't do your job properly. You implied and claimed the BUILD and TUNING was done by you, which it was not. You have a problem with me because I expose the truth. I wish you and your business a better future, but that's going to take effort on your part. Stop with the bullshit. |
@GucciBravo @cr-rex Take it to a new thread if you want to air some dirty laundry. Or not. This thread is about RPM. Anything further from either of you will be deleted.
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education
Yeah. Guy is an idiot scammer and takes peoples money to keep the scam going, just barely finishing one project and by the time he gets to the next, already spent the money, so then preys on the next customer to complete it.
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UPDATE***
Owner is threatening to sue me for defamation and saying I owe him 26k for the build that couldn’t happen. Was told to take review down off of the google reviews which is identical to my original post. |
Originally Posted by ecurbd02
(Post 12533375)
UPDATE***
Owner is threatening to sue me for defamation and saying I owe him 26k for the build that couldn’t happen. Was told to take review down off of the google reviews which is identical to my original post. https://cimg6.ibsrv.net/gimg/www.rx7...903f9688ab.jpg |
Originally Posted by GtiKyle
(Post 12533376)
The rx7 community is worse than highschool. All these "big name" shops treating their customers like shit, spending all their time hype-beasting their brand on social media. Edit: Here's a timely example they just posted.
https://cimg6.ibsrv.net/gimg/www.rx7...903f9688ab.jpg |
He also sent me the same pictures via text not too long ago just to show me he has the motors and tell me he’s not going to build one for me 😂
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Sad. You are lucky you got your money back. Hopefully others steer clear.
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Same shitty shop different customer, man I thought people would have learned by now!!!! This isn't anything new. The funniest part of his messages is "I'm a man of my word" NOT!!! what a narcissist. When I went to the open house the shop was a mess, parts all over the place, no plugs in open engines, and of course the front lifts had nothing but unfinished 20B cars. oh and probably 50-70 projects on the lot and the lot next door. There are numerous horror stories that have came from this shop(lawsuits, change of name, mike saying he is not the owner to pissed off customer to avoid being at fault (rumor has it the shops in his wife name due to bankruptcy) and many seem to get the SAME promises of the worlds greatest 20B set ups and it never seems to happen. I have only seen 2 running 20Bs on their ig/Facebook/YouTube post but who knows the quality of said engines. If I had to guess its not that great due to the same 2 cars seen in other post in the background for months after "first start" video or dyno pulls, haven't heard/seen anyone actually taking delivery of a completed 20B and being happy(you would think they would want to share the great success). I hope the fellow rotor heads that have had issue personally with this shop speak up and share more facts about what's really happening with their builds. I remember one guy posting months ago about a 20b build started in 2018 and still waiting(any update?) iv also noticed recently many old post getting reposted maybe to bait in some fresh money from folks who wouldn't know any better.
I like quichedem idea about escrow and I think that would really be the ultimate test for a shop, if they can agree to the terms there should be no issue if not RUN. just run it by as an idea/option and watch how they react. I feel most big reputable shops would have no issue or at least 25% upfront rest in escrow until its done |
Rotor Piston Motorsportz LLC *negative exp*
Hey guys. I wanted to share my experiences with dealing with this shop as well. I feel it's important to voice the troubles as many have already in order to expose incompetent and shady practices.
My nightmare started in December of 2020. I started on a quest to locate a shop that can resurrect my FD from 10 years of sitting since I was picking up my life and family out of NY to TX and came across RPM. During my initial conversation with Mike I asked him about the lawsuit that I came across on a review I found. His response was that it was nothing and that the customer had it out for him.... RED FLAG I know. But I gave him the benefit of the doubt. (Regret) Through speaking with many that were screwed over by him I see that there was in fact many lawsuits. https://cimg5.ibsrv.net/gimg/www.rx7...b9570c0788.jpg https://cimg1.ibsrv.net/gimg/www.rx7...4e818de047.jpg I also went through the phone tag and no call backs for many weeks at a time. When I did get a response it was excuses after excuses. Covid this covid that. I was told certain parts and then were changed without me knowing until I asked. Customers need to know that their money can be spent better elsewhere. Whether you drop 2k or 30k (like I did) I believe you will get the same rude and shady treatment. As a business owner myself I can't even imagine treating customers like this and still be in business. https://cimg1.ibsrv.net/gimg/www.rx7...afad34871c.jpg After many months of the progress on the car getting no where I told them that I would be picking up the car in January. So after spending the holidays with family I rented a car and drove down 6 hours from NY to their shop with a flight out of Maryland. https://cimg5.ibsrv.net/gimg/www.rx7...2054752fab.jpg When I get there Mike looks at me and asks why I'm there.. Wtf! He tells me that the car isn't ready. He knew I was making the trip down and he didn't even mention that the car wouldn't be ready. So a waste of time and money. I canceled the transport and flew back home. I was told "just give me a few more months". So I gave them til May. May rolled around and again I booked everything to make the trip down, this time to take the car no matter if it was done or not. Even though the car ran that day, it felt that it's was put together without much care. I discovered interior parts damaged, windshield cracked (I was compensated) but now have to deal with the repairs and additional money out of pocket. Once the car was transported home I noticed that the clutch engages high in the travel. I brought this to Mike's attention and he tells me that it's the clutch master cylinder or pedal adjustment. I put in a new cylinder and SS line bled the system and still the same. Now he keeps telling me to call the office which no one answers. He just doesn't care. He has my money... So now I have to pay to have the transmission removed to have the clutch inspected. Who knows if it's even a new clutch. He said he was going to install an Exedy and he installs a Clutch Master without even telling me. In addition on a brand new motor are oil leaks on the pan. Which I too have to remove and fix. I agree with the previous post that money should be put into escrow. It's done when you buy a house and should be the practice when shelling out thousands of dollars too to a repair shop. If a shop believes that they are a professional business then they wouldn't have an issue with it. One shouldn't have to fund their business. I hope this falls across all ears so that this nonsense with shops like RPM will end. If we are smarter consumers were better off in the end. Shops, especially ones that specialize in rotaries survive on the business WE give them. |
Wow that is ridiculous. I would make a review on his google page like I did. It will get his attention lol I also brought his “contract” to the attention of my own lawyer and my lawyer said “the contract is BS and would never hold up in court” I was also advised to file a complaint with your states attorney general and Maryland’s attorney general (free) and they look into it. If there are enough cases and reason to pursue they will pursue the allegation and have the shop make it right or have another lawsuit. The shop also is not in good standing with the state of Maryland for not meeting law requirements by businesses (idk what exactly that entails). If he also tries to tell you he is not the owner, that’s a lie. You can look it up on the Secretary of State page for Maryland. In my opinion RPM is very toxic to the rx7 community purely based on experiences of myself and others. If you do make a review, ONLY state your experience, like you did here, so he can’t hit you with the defamation bs.
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Originally Posted by GucciBravo
(Post 12532621)
https://cimg5.ibsrv.net/gimg/www.rx7...fb50bdb49d.jpg
https://cimg6.ibsrv.net/gimg/www.rx7...ed4d30d0b1.jpg https://cimg7.ibsrv.net/gimg/www.rx7...fd2ef659f0.jpg https://cimg9.ibsrv.net/gimg/www.rx7...a44e977715.jpg https://cimg3.ibsrv.net/gimg/www.rx7...d430aa843d.jpg https://cimg6.ibsrv.net/gimg/www.rx7...65fbd4b657.jpg https://cimg8.ibsrv.net/gimg/www.rx7...269e506be1.jpg https://cimg2.ibsrv.net/gimg/www.rx7...0992a11831.jpg https://cimg5.ibsrv.net/gimg/www.rx7...c03d9d712e.jpg https://cimg8.ibsrv.net/gimg/www.rx7...8331d52bba.jpg https://cimg0.ibsrv.net/gimg/www.rx7...7f377c682.jpeg https://cimg3.ibsrv.net/gimg/www.rx7...afb474547.jpeg
Originally Posted by ecurbd02
(Post 12533555)
Wow that is ridiculous. I would make a review on his google page like I did. It will get his attention lol I also brought his “contract” to the attention of my own lawyer and my lawyer said “the contract is BS and would never hold up in court” I was also advised to file a complaint with your states attorney general and Maryland’s attorney general (free) and they look into it. If there are enough cases and reason to pursue they will pursue the allegation and have the shop make it right or have another lawsuit. The shop also is not in good standing with the state of Maryland for not meeting law requirements by businesses (idk what exactly that entails). If he also tries to tell you he is not the owner, that’s a lie. You can look it up on the Secretary of State page for Maryland. In my opinion RPM is very toxic to the rx7 community purely based on experiences of myself and others. If you do make a review, ONLY state your experience, like you did here, so he can’t hit you with the defamation bs.
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18 months.
They said 3-5 months and it took over 18 months to finally get my car back. First drive home the car has stuck throttle, none of the interior lights are working, cluster is fading in and out. Turns out they never even bolted the fuse box back to the car and it filled with water. Car was also left completely uncovered in the sun and it absolutely destroyed the paint (my fault, but I didn’t expect it to take 18 months.) Tires were hard as rock. Paid for a top mount and didn’t receive it. (Still have the quote showing as such) I’ve never had such an awful experience in my life. Constantly ghosting me, had to mask my number or use someone else’s phone to get an answer. I have literally every message with these dude’s saved. “Your engine is in porting. Your engine is still being inspected. It’ll be in the car next week.” Telling me they are waiting on turbo kits when I called and the manufacturer told me they had them sitting on the shelf. I totally understand Covid pushed things back but I couldn’t even get small updates on the car. I asked to receive a box of all my parts after the car was finished and I only got a few things back. Didn’t receive my intercooler, radiator, oem turbos, fuel pump, piping, AC. He said that it was “somewhere in the shop” and they’d get it all together. Months of calling, no answer. I paid for everything up front like a sucker and they took advantage of me for it. Honestly, this shop has made me almost resent my car. I regret every day having taken it to RPM. https://cimg1.ibsrv.net/gimg/www.rx7...d0fc97c13.jpeg |
Wow….after hearing your guys’ stories, I think mine was a blessing in disguise. He used the COVID excuses on me as well (2 months ago) which I know COVID is a thing but I feel like we’re out of the “there’s no product anywhere to be seen bc of COVID” stage. That’s sad a shop that is supposed to make you enjoy an already amazing car has made you resent It. Have you taken any legal actions to make things right? Or what’s your plans?
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Originally Posted by NanD
(Post 12533570)
18 months.
They said 3-5 months and it took over 18 months to finally get my car back. First drive home the car has stuck throttle, none of the interior lights are working, cluster is fading in and out. Turns out they never even bolted the fuse box back to the car and it filled with water. Car was also left completely uncovered in the sun and it absolutely destroyed the paint (my fault, but I didn’t expect it to take 18 months.) Tires were hard as rock. Paid for a top mount and didn’t receive it. (Still have the quote showing as such) I’ve never had such an awful experience in my life. Constantly ghosting me, had to mask my number or use someone else’s phone to get an answer. I have literally every message with these dude’s saved. “Your engine is in porting. Your engine is still being inspected. It’ll be in the car next week.” Telling me they are waiting on turbo kits when I called and the manufacturer told me they had them sitting on the shelf. I totally understand Covid pushed things back but I couldn’t even get small updates on the car. I asked to receive a box of all my parts after the car was finished and I only got a few things back. Didn’t receive my intercooler, radiator, oem turbos, fuel pump, piping, AC. He said that it was “somewhere in the shop” and they’d get it all together. Months of calling, no answer. I paid for everything up front like a sucker and they took advantage of me for it. Honestly, this shop has made me almost resent my car. I regret every day having taken it to RPM. https://cimg1.ibsrv.net/gimg/www.rx7...d0fc97c13.jpeg |
Google Reviews
I'm now looking and RPM is a 4.4 out of 5 stars. I'm not in this one way or another (other than I likely will never spend money there), just wanted to put this out there. Obviously, there are more than a few highly satisfied customers.
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Originally Posted by SteveinKingGeorge
(Post 12533632)
I'm now looking and RPM is a 4.4 out of 5 stars. I'm not in this one way or another (other than I likely will never spend money there), just wanted to put this out there. Obviously, there are more than a few highly satisfied customers.
It's not all that hard for anyone (or an automated bot) to flood Google reviews with lots of fake reviews to make the review stats trend up or down, depending on what they are trying to accomplish. |
Originally Posted by SteveinKingGeorge
(Post 12533632)
I'm now looking and RPM is a 4.4 out of 5 stars. I'm not in this one way or another (other than I likely will never spend money there), just wanted to put this out there. Obviously, there are more than a few highly satisfied customers.
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Alrighty then.
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Originally Posted by ecurbd02
(Post 12533640)
they also have a 2.2 stars on the BBB standing, giving them a D+.
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Originally Posted by TomU
(Post 12533657)
D+ is being below average, but excelling at it :)
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Hey forum. I just wanted to update my findings of the shady work Mike and RPM has done to my car.
Keep in mind that the car has no more that 10 miles on the motor which what about to present should not happen. I just had the transmission removed and I was shock to what I found(not really, more like expected) What prompted this removal was because the clutch was engaging at the top of the travel. I thought to myself that this was weird situation to have since I was told and sold a "NEW CLUTCH". Upon removing the transmission I noticed some metal shaving on the input shaft of the transmission. Looking further I see that the bearing on the end of the essentric shaft was destroyed! (see Pic) Now keep in mind I paid also for a new motor. Again I was told and sold a new Mazda motor. I'm not the best mechanic but I don't believe a freshly built motor would have a destroyed bearing with oil residue. Shouldn't it be crispy new??? Now that makes me question if this motor was new or did he reuse other parts. I'm leaning towards the later. Let's continue with the clutch. Again this is a new clutch with 10 miles max on it.... Why would it look like this?? I'm no mechanic so I'm asking you what your opinion is on the appearance of this New Clutch. Thanks. https://cimg2.ibsrv.net/gimg/www.rx7...c10889e57c.jpg https://cimg4.ibsrv.net/gimg/www.rx7...b2dbfada75.jpg https://cimg7.ibsrv.net/gimg/www.rx7...5b3df03822.jpg https://cimg9.ibsrv.net/gimg/www.rx7...45e225a879.jpg https://cimg0.ibsrv.net/gimg/www.rx7...05dd15271b.jpg https://cimg2.ibsrv.net/gimg/www.rx7...98043d46a8.jpg https://cimg3.ibsrv.net/gimg/www.rx7...1efd2ceebc.jpg https://cimg4.ibsrv.net/gimg/www.rx7...46ebbba8df.jpg https://cimg5.ibsrv.net/gimg/www.rx7...1fabd31c5c.jpg https://cimg7.ibsrv.net/gimg/www.rx7...b7ddd04a8b.jpg https://cimg8.ibsrv.net/gimg/www.rx7...d7677abaa8.jpg |
New Mazda crate engines come with a new flywheel last time I saw a photo of one. The flywheel in your photos has way too much dirt on it to be new + 10 miles of driving IMO. Likewise, the clutch and pp seem to have much more dirt buildup than you would expect after 10 miles of driving.
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Well the wear surfaces on the clutch certainly looks like it was used for more than 10 miles to me, but I don't see much clutch dust/grime on all the other surfaces that would be consistent with a well worn/used clutch - in that respect it looks almost new. Maybe they took a used clutch, and cleaned it up first before putting it in?
As for the fragged pilot bearing, I'm not sure if Mazda includes a new pilot bearing & seal with its new 13B-REW crate motors from the factory - that might be something they leave the end user to install? But if they don't include it, it's easy enough for a shop to royally f-up the pilot bearing & transmission installation and end up with the fragged bearings as pictured. |
Originally Posted by jza80
(Post 12536230)
New Mazda crate engines come with a new flywheel last time I saw a photo of one. The flywheel in your photos has way too much dirt on it to be new + 10 miles of driving IMO. Likewise, the clutch and pp seem to have much more dirt buildup than you would expect after 10 miles of driving.
Looks like a misaligned clutch installation (which wiped out the pilot bearing). The clutch and flywheel look new, however, misalignment + possible grease from input shaft/throwout bearing flicking out onto the surface would result in this. I'm pretty sure all you'd have to do is contact the shop and they'll take care of you for a new clutch setup. What I will say is this car was picked up before any tuning was completed or any final vehicle inspections were made (rushed out by owner's request), in which during that time this would have been found and taken care of, undoubtedly. That last factor should heavily be considered on this bashing thread. |
Originally Posted by GucciBravo
(Post 12536232)
The vehicle was driven on the dyno for break-in and configuration/setup first, and then Diego did his street mileage.
Looks like a misaligned clutch installation (which wiped out the pilot bearing). The clutch and flywheel look new, however, misalignment + possible grease from input shaft/throwout bearing flicking out onto the surface would result in this. I'm pretty sure all you'd have to do is contact the shop and they'll take care of you for a new clutch setup. What I will say is this car was picked up before any tuning was completed or any final vehicle inspections were made (rushed out by owner's request), in which during that time this would have been found and taken care of, undoubtedly. That last factor should heavily be considered on this bashing thread. https://cimg8.ibsrv.net/gimg/www.rx7...0cbe2136d5.jpg |
Originally Posted by GucciBravo
(Post 12536232)
The vehicle was driven on the dyno for break-in and configuration/setup first, and then Diego did his street mileage.
Looks like a misaligned clutch installation (which wiped out the pilot bearing). The clutch and flywheel look new, however, misalignment + possible grease from input shaft/throwout bearing flicking out onto the surface would result in this. I'm pretty sure all you'd have to do is contact the shop and they'll take care of you for a new clutch setup. What I will say is this car was picked up before any tuning was completed or any final vehicle inspections were made (rushed out by owner's request), in which during that time this would have been found and taken care of, undoubtedly. That last factor should heavily be considered on this bashing thread. First this is not a bashing thread unless your conscious is making you feel that way. I am just stating the facts and nobody can argue that. Many other have experienced similar. Yes did pick up the car but not because I was rushing YOU. It was because after so many excuses and almost 2 years have passed by it had to end. After spending 30k! And RPM you'd think that the car would be in great condition. Or at least working condition. Mike and Karl were very aware of my pick up date. Maybe instead of telling a customer that the car will be ready, how about the truth... The problem is when you start a lie then it's hard to show face.. I brought up the clutch issue when I was there to pick up the car and was told by Mike that the slave cylinder needed to be bled. If that's the case why didn't he do that right there on the spot. It's BS that's why. He knows what he did. As far as the tuning goes, Ryan did a break in tune while I was there. I had to break in the motor in order to do a proper tune which wasn't going to happen that day. Ryan even told me to reach out when mileage was on the motor. So I didn't break in the motor yet because I couldn't drive it with the clutch the way it is. This is why it only has 10 mile on the motor. Came off the trailer and around the block a few times. After that I was to disappointed in the car that I didn't want to drive it. "I'm pretty sure all you'd have to do is contact the shop and they'll take care of you for a new clutch setup" Mike has ignored my texts and calls. It doesn't seem like he cares about providing a solution. So you expect me to ship the car back to them to solve the issue?? Will I be given back the to and from shipping cost? I doubt that very much. The right thing to do is pay for the replacement and labor. You say that the flywheel and clutch look new. Are you smoking while you wrote that?? I'm getting Clutch master to provide a professional opinion on the condition of the clutch and flywheel and I'll post it. |
Originally Posted by jza80
(Post 12536236)
Not bashing, just observation. To my eye, the difference between the part that is normally clean (under the pp attachment point), and the part that is open has more dirt buildup than 10 miles of use. And there seems to be dirt under the impact marks on the flywheel nut. But I don't have a dog in this fight so if the parts look good for 10 miles + some dyno time, okay.
https://cimg8.ibsrv.net/gimg/www.rx7...0cbe2136d5.jpg Not discounting what you're saying at all. What I am saying is that this would have been found after maybe 3hrs on the dyno and the car was legitimately rushed off to its owner before completion. This isn't me defending the shop either, but I know that ALL of this is a PROCESS and that this is a prime example of a "rushed out" scenario. https://cimg9.ibsrv.net/gimg/www.rx7...a0c7dd4e54.png This is as far as the car got on the dyno. |
Originally Posted by GucciBravo
(Post 12536239)
What I'm seeing here is advanced material wear from the clutch around this region. When the clutch was misaligned and failed (the drivetrain vibration should have been a dead give away!), this excess material around these bolt holes and heat into the flywheel would result.
Not discounting what you're saying at all. What I am saying is that this would have been found after maybe 3hrs on the dyno and the car was legitimately rushed off to its owner before completion. This isn't me defending the shop either, but I know that ALL of this is a PROCESS and that this is a prime example of a "rushed out" scenario. https://cimg9.ibsrv.net/gimg/www.rx7...a0c7dd4e54.png This is as far as the car got on the dyno. You can throw out there all you want that the car was "rushed out" but the fact is that these are issues that could of been avoid if it was done right from the beginning. |
Originally Posted by coolrotariesR1
(Post 12536240)
If there was any vibration it would of been felt by the guy driving the car on the dyno.
You can throw out there all you want that the car was "rushed out" but the fact is that these are issues that could of been avoid if it was done right from the beginning. None of this is in disagreement. I'm just giving the full story here and how the scheduling was a communication error between you and RPM; which is a mutual fault. Personally, I would have loved to see the car completely gone through which is why I'm saying anything at all. You would have gotten it back at 400whp, fully tested and fixed. |
I mean, when the car's a year late, saying it was "rushed out" at owners request and thus they didn't have time for quality control is a little rich.
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Originally Posted by ptrhahn
(Post 12536249)
I mean, when the car's a year late, saying it was "rushed out" at owners request and thus they didn't have time for quality control is a little rich.
I can pull up time stamps on the dyno and sheets of how long I had the car running based on the tuning work I did. For you to disregard a queue of work and say a year late, smack dab in the middle of the shutdown of our economy is a bit brash. I wonder if you go into your doctor's office and when he's 30mins late just run into the room expecting another rectal exam... Things got pushed back. Supplies ran out. This scenario communication broke down and YES, RPM is responsible for this clutch. None of this would have happened if the vehicle got the green light from the technicians that it was completed. There's a reason why I push them to be better and test everything... This part would have been found within another hour of someone working on the car and resolved without any expense going to the client. So here's what I'm doing... Mike is getting notified for the expense of a clutch, shipped to Texas for Diego. Diego will be treated like royalty and everything will be gone through properly on MY side of things. When other mechanical faults come up, as they always do, as this is a PROCESS, we stop the tuning and diagnose, then continue once resolved. The world doesn't need bandwagoners out for blood, it needs hard workers and resolutions to problems. |
I don't think it's correct to compare a year waiting for a car to 30 minutes of a doctor being late. There is simply no worthy excuse for a car to end up at a shop for a whole year without the owner being fully aligned and well communicated with, and without their prepaid funds held hostage.
There are plenty of examples with this shop using money from one project to pay for another, getting behind, and not communicating effectively with the customers that laid out funds in advance. People basically have to threaten to bash on social media to get taken seriously. Maybe I should open a "shop", make an instagram account with some FD pics, and then take peoples money. |
And Peter has like 9000 posts. Not one of them is an out for blood type of post. His comment was valid.
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Between this and a couple other similar threads, the lack of customer service is simply alarming. I don't get it... communication is priority and falls solely on the business when delays occur. My guess is, had the communication been prioritized the customer/s would be much more empathetic.
It's hard to give a business the benefit of the doubt (even during a pandemic) when a customer pays in full upfront and yet the finished product is non-operational and customer service is poor. |
I'm done trying to help everyone. I won't continue to stick my neck out trying to help others; there's no gain and some people cannot be satisfied.
Diego, you'll be refunded a chunk of money to have someone else handle the rest of your work. I wish you the best of luck. I feel as if this could have been resolved better and don't wish to have my business associated with you. There are plenty of options out there. If you need help in your new state of Texas, Maple Racing is a phenomenal shop with top tier communication skills. I'm out. Sorry you guys dealt with this. |
As has been said previously, REAL-TIME, continuous, honest communication is essential in maintaining good customer relations. As an engineer who worked for Bridgestone-Firestone on many projects for vehicle manufacturers, good communication was essential in keeping customers satisfied even when things were not going as well as hoped.
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