How UPS Screwed A Popular YouTube Car Guy Out Of $10,000

 

UPS sucks. More proof.

 

I have had a couple bad experiences with UPS. After reading this, never using them again.

 

Always use FedEx.

 

I seen that damn post! That was a few weeks ago. I don't know why I didn't put 2 and 2 together I think I remember the seller stating it was purchased thru a surplus or something to that sort. Hopefully ups makes it right and he gets reimbursed for the original cost of the parts.

 

if they really did lose it, and it wasn't insured for the value. you're damn right they will screw him, fedex is even worse.

 

no one here follows rob? thats rob dahm.... hes youtube famous and pretty cool. this has been an ongoing thing for a very long time....

https://www.youtube.com/user/emerciv

 

i don't follow anyone on youtube, i also don't sit on facebook collecting friends like pokemon(it's been 3 years since i logged on there).

 

I just had a bad UPS experience (hitting me for "extra charges" due to "dimensional weight" which i am contesting). I am starting to despise them.

I have not met Rob (although he is local) but after seeing those two videos... wow, can UPS be any more incompetent and anti-customer? Looks like he was out $6500 to "re-buy" his engine that UPS SOLD AT AUCTION AS UNCLAIMED MERCHANDISE!!!! Unreal!

 

ALL shipping companies are exactly like this, not just UPS. you can hardly even get a hold of USPS to ask them to check on a package that seems lost. numerous times USPS never updated tracking and for standard shipping there is no insurance so they ignore you completely. Fedex and UPS be sure to take pictures of valuables and their boxes before shipping if you plan to use the insurance, they will be less hesitant to ignore you if you document your shipment.


on numerous occasions i dropped items off at USPS and the tracking never even showed it arrived at the post office, how can you lose something from the inbox at the post office just prior to scanning? the items eventually showed up, once they were virtually delivered but in that case USPS simply denies any knowledge of your item's existence. it is pretty unsettling when you have a $200 package that they will not even help you with whatsoever, treating it like you never even gave it to them.

Fedex lost some race clearanced rotors, they eventually made their way back to me after the packaging apparently went completely missing somehow... it sucks, but even if you don't like UPS, fedex will screw you. if you don't like Fedex, USPS will screw you. round and round there's no guarantee in shipping these days.

 

Wow, what a mess. I would like to see what the original mailing label looked like. My guess is that the abbreviation for Michigan got mixed up with the abbreviation for Missouri. Maybe the guy who shipped it got it wrong.

Either way, the tracking number should have let everyone know where it was at all times.

 

tracking doesn't mean squat or offer any guarantee whatsoever, the rotors i mentioned got lost between phoenix and las vegas and wound up back in my mailbox several weeks later in central florida. there was no tracking update that they were coming back, since the label went completely missing, and is why you have to be very careful how you attach your labels.

the irony is how most packages seem to get lost on the last leg of multi thousand mile trips, only hours from where they were intended to go.

in my case it was the opposite, Fedex gave me their minimum insurance and sent me a check(after dealing with them for hours). USPS redelivered the rotors back to me since the boxes within the packaging had me as the destination address. however after 5000 miles, they weren't in the shape i sent them, so i kept the pittance check in order to repair the minor damages.


the thing that baffles me is they saw the invoice, they knew there was a claim yet somehow his engine still managed to get sold as unclaimed goods and after acknowledging it they still wont pay for the insurance purchased? they won't even give him what they sold his items for either? IMO, i will avoid UPS because that is by far the worst treatment i have seen yet of any of the 3. if i were him, i'd just cut the BS and take his case to small claims and sue for the maximum $5k limit allowable, he already has a solid case against them if he can simply prove he paid how much he claimed for the engine, as the seller cannot be present as a witness. $5k is better than 0, and closer to the 10k he lost after paying almost 8k to get his engine back, so the net loss would be $3k then.

funny part is the collection is just an automation thing, these companies have no communication and why their customer service is so horrible. that is what happens when you let corporations go unchecked(and why i say just take them to court). the people on the phone never see you, they quite simply don't care because they're making $10 an hour, working part time with no benefits in a crappy little cubicle in a large faceless building somewhere. the "supervisors" probably make $11 an hour and get some less than stellar benefits as long as they still make your life a living hell that you give up before completing the claim.

 

What a colossal f--k up

 

So the engine was found on eBay by a shop and someone notified rob... Long story short he got the engine back... Ups auctioned the engine as unclaimed items / packages ... Bunch of corporate a-holes (UPS). Everyone that saw robs video said that he should sue ups. Ups asked him to take the video down from YouTube.

 

...and it appears that he said no, although admits that they are talking and the contact person has been professional.

 

they should take the first step, refund him at least the insured amount and then ask him to take it down. you can't strongarm someone into doing what makes your company appear better than it is, that is how you lose more than just a few customers.

 

this is so f#cked up it's almost comical. while i don't have a similar experience with UPS (so far), i have an experience with USPS and so it's not really hard to believe that UPS got down like this. at the end of the day, it's obviously up to him, but if he can still file a suit, he should. the thought of losing the kind of money he has lost paired with having to buy your own **** from someone else on Ebay boggles my mind.

 

I've had problems with every shipping company that were mentioned.

 

big brown box truck, nah, couldn't be a UPS truck. they're kinda unmistakable even without any logos.


at least Fedex dumped off my package to USPS to be returned without the original label instead of being tossed into some random bin to be sold at a backyard auction.



DHL is the only courier i have never had any issue with, but also the most expensive.

 

Quoting a member who posted and prefers anonymity 'just in case'

Quote:

Originally Posted by Anonymous

I've worked at U?S for the past 20 years (driver/warehouse worker, non-management level) and can tell you firsthand that you, the customer and your package are nothing more than a number to the company. I could write a whole damn book on what goes on there and my experiences. Any number of things could have happened to Rob internally and I don't doubt what he says or am siding with the company. But I'll tell you this when he brought up the auction part. U?S has an internal code called 'overgoods'.

Basically what happens and for any number of reasons, a package can tear while being processed during sorting at the hub/final building destination. Contents spill out and get mixed up with others. Everything gets put to the side and eventually collected and brought to the damage area clerk AFTER the sort is down. With the exception of a jam in the belt system/divertors, it's forbidden to shut off a belt/ halt production. Never more meaningful is the saying 'time is money' then to a big shipping company.

Back to "overgoods"---at the end of the sort there are carts and carts worth of damaged pkgs at the rewrap area and so many things are mixed up. If they can't match items to it respective package and or labeling then the items are all containerized and marked "overgoods". Last I heard, they were shipped down to one of the southern states and auctioned off. Unbelievable but yes, very true! They won't hold onto anything if it isn't marked. Again, not saying this is what happened to Rob, but it's a little known secret of what goes on in there.

I'm talking to the WHOLE truck, not just the logos lol! Though the basic shape is indeed unmistakable.

I would gladly pay extra for DHL if giving the option.

 

meh, its too bad we live where you know the company you work for is shady but you need the job enough to just keep your head down and keep doing it.

 

I agredd with RotaryEvolution, they are all the same

I just had an experience with Fedex, I need some parts so I ordered it and it was shipped thru Fedex(the seller picked whatever cheapest), and oh man it's been 5 days and nothing updated from Fedex. they said it's normal for these type of package. okay man. I hope it's not lost cuz I need them to finish my customer's ride.

 

Can I just point out that the shop who built, and ultimately shipped the engine are dumb asses too?! Who the F insures a 10k package for 1/3 of what its worth?! I dont care if its 200 or 20k, you insure it for what its worth. You cant tell me that the person who paid to have this engine built would not have paid the extra to have it shipped properly.

 

i can tell you are new to this, but if the buyer doesn't pay for the insurance, the seller isn't required to pay out of pocket for the insurance. in the event something happens then it is somehow the sellers fault? sorry bro, it doesn't work that way.

i don't know how much additional the insurance and import fees were on $10k but i can wager it is around $300-500, that ain't something that would sit well with me to eat. sounds like they both agreed to gamble that just this situation wouldn't happen, except it did. but it's semantics anyways, because Fedex hasn't even paid a dime of the insurance that WAS PAID FOR.

 

As per FB, it appears Rob settled with them (i.e. was paid a sum of cash money) and agreed to take down his 'slandering' video which I'm sure didn't help UPS already-shitty reputation